├── .claude └── agents │ ├── content-completeness-checker.md │ ├── mkdocs-deployer.md │ └── office-hour-linker.md ├── .cursor └── rules │ ├── coding-style.mdc │ ├── documentation-style.mdc │ ├── educational-rag-project.mdc │ ├── mkdocs-navigation.mdc │ ├── project-structure.mdc │ ├── synthetic-question-generation.mdc │ └── talks-formatting.mdc ├── .github └── workflows │ └── gh-pages.yml ├── .gitignore ├── .prettierignore ├── AGENT.md ├── AGENTS.md ├── CLAUDE.md ├── README.md ├── cohort_1 ├── .gitignore ├── LICENSE ├── README.md ├── requirements.txt ├── week1_bootstrap_evals │ ├── .gitignore │ ├── README.md │ ├── make_product_reviews.ipynb │ ├── make_synthetic_questions.ipynb │ ├── make_synthetic_questions.py │ ├── metrics.ipynb │ ├── reviews.json │ ├── scoring_utils.py │ ├── synthetic_eval_dataset.json │ └── synthetic_finetune_dataset.jsonl ├── week2_question_classification │ ├── classify_with_yaml │ │ ├── example.py │ │ ├── example.yaml │ │ ├── rag_classifer.py │ │ ├── readme.md │ │ ├── requirements.txt │ │ └── yaml_classifier.py │ └── example_notebook │ │ ├── README.md │ │ ├── analyze_clusters.ipynb │ │ ├── make_prod_questions.ipynb │ │ ├── prod_questions.json │ │ └── question_types.py ├── week3_seperate_indices │ ├── README.md │ └── tool_creation.ipynb ├── week4_routing │ ├── README.md │ ├── benchmark_tool_retrieval.ipynb │ ├── funcs_to_call.py │ └── utils.py ├── week5 │ ├── pyproject.toml │ └── uv.lock ├── week5_fine_tuning │ ├── README.md │ ├── cohere_fine_tuning.ipynb │ ├── eval_sbert.py │ ├── finetune_sbert.py │ └── ft_dataset.jsonl └── week6_product │ └── streaming_examples.ipynb ├── cohort_2 ├── .env.example ├── .gitignore ├── README.md ├── convert.py ├── office-hours │ ├── README.md │ ├── merge.py │ ├── move-files.py │ ├── week1-summary.md │ ├── week2-summary.md │ ├── week3-summary.md │ ├── week3 │ │ └── week3-summary.md │ └── week4-summary.md ├── pyproject.toml ├── requirements.txt ├── week0 │ ├── 1. Using Jupyter Notebooks.ipynb │ ├── 2. LanceDB.ipynb │ ├── 3. Using Pydantic Evals.ipynb │ ├── README.md │ ├── assets │ │ └── kernel.png │ └── uv.md ├── week1 │ ├── 1. synthetic_questions.ipynb │ ├── 1. synthetic_questions_logfire.ipynb │ ├── 1. synthetic_questions_modal.ipynb │ ├── 2. benchmark_retrieval.ipynb │ ├── 2. benchmark_retrieval_logfire.ipynb │ ├── 3. visualise_results.ipynb │ ├── 3. visualise_results_logfire.ipynb │ ├── README.md │ ├── modal_vllm.py │ ├── questions.yaml │ └── questions_schema.json ├── week2 │ ├── 1. Synthetic-Transactions-Logfire.ipynb │ ├── 1. Synthetic-Transactions.ipynb │ ├── 2. Finetune Cohere Logfire.ipynb │ ├── 2. Finetune Cohere.ipynb │ ├── 3. Open Source Models.ipynb │ ├── 3. Open Source Models_logfire.ipynb │ ├── README.md │ ├── data │ │ ├── categories.json │ │ ├── cleaned.jsonl │ │ ├── eval_transactions.jsonl │ │ ├── hard_negatives.png │ │ ├── semi-hard-negative.png │ │ └── train_transactions.jsonl │ ├── helpers.py │ └── label.py ├── week4 │ ├── 1. Generate Dataset.ipynb │ ├── 2. Topic Modelling.ipynb │ ├── 3. Classifier.ipynb │ ├── README.md │ ├── assets │ │ └── matrix.png │ ├── categories.yml │ ├── config.yml │ ├── data │ │ ├── cleaned.jsonl │ │ ├── filtered.jsonl │ │ ├── html │ │ │ ├── can-i-change-my-return-after-its-been-reported.html │ │ │ ├── can-i-pay-in-store-using-klarna.html │ │ │ ├── can-i-use-klarna-to-pay-for-subscriptions-and-on-demand-services.html │ │ │ ├── can-i-use-klarna-to-purchase-gift-cards.html │ │ │ ├── does-klarna-charge-an-annual-fee.html │ │ │ ├── how-can-i-add-remove-or-change-my-card-or-bank-account.html │ │ │ ├── how-can-i-avoid-late-fees.html │ │ │ ├── how-can-i-change-my-email-address.html │ │ │ ├── how-can-i-extend-my-due-date.html │ │ │ ├── how-can-i-get-approved-to-pay-with-klarna.html │ │ │ ├── how-can-i-make-a-formal-complaint-to-klarna.html │ │ │ ├── how-can-i-merge-my-klarna-accounts.html │ │ │ ├── how-can-i-pay-for-my-klarna-card-purchases.html │ │ │ ├── how-can-i-pay.html │ │ │ ├── how-can-i-protect-myself-against-identity-theft.html │ │ │ ├── how-can-i-report-a-fraud-attempt.html │ │ │ ├── how-can-i-request-the-deletion-of-my-personal-data.html │ │ │ ├── how-can-i-use-klarna-on-apple-pay.html │ │ │ ├── how-do-i-add-money-into-my-klarna-balance.html │ │ │ ├── how-do-i-apply-for-a-klarna-card.html │ │ │ ├── how-do-i-block-or-cancel-my-klarna-card.html │ │ │ ├── how-do-i-cancel-my-order.html │ │ │ ├── how-do-i-change-my-billing-address.html │ │ │ ├── how-do-i-change-my-name.html │ │ │ ├── how-do-i-change-the-card-for-a-purchase.html │ │ │ ├── how-do-i-close-my-klarna-account.html │ │ │ ├── how-do-i-log-in.html │ │ │ ├── how-do-i-return-an-order-purchased-with-a-gift-card.html │ │ │ ├── how-do-i-return-my-order.html │ │ │ ├── how-do-i-use-my-klarna-balance.html │ │ │ ├── how-long-do-refunds-take.html │ │ │ ├── how-long-does-it-take-for-my-problem-to-be-solved.html │ │ │ ├── how-long-does-it-take-for-my-return-to-be-registered.html │ │ │ ├── how-much-am-i-eligible-to-spend.html │ │ │ ├── i-cant-log-in-what-can-i-do.html │ │ │ ├── i-cant-open-a-klarna-balance-what-can-i-do.html │ │ │ ├── i-dont-recognize-a-charge-what-should-i-do.html │ │ │ ├── i-have-a-payment-due-but-get-an-error-message-when-i-try-to-pay-what-can-i-do.html │ │ │ ├── i-have-a-problem-with-the-order-purchased-with-my-gift-card-what-should-i-do.html │ │ │ ├── i-havent-received-my-order-do-i-have-to-pay.html │ │ │ ├── if-the-store-only-confirms-part-of-my-order-will-my-payment-plan-be-adjusted.html │ │ │ ├── is-shopping-with-klarna-safe.html │ │ │ ├── klarna-perform-credit-check.html │ │ │ ├── my-order-was-cancelled-why-am-i-still-being-charged.html │ │ │ ├── my-problem-has-been-solved-what-should-i-do.html │ │ │ ├── my-purchase-was-denied-why-do-i-still-have-a-pending-authorization-hold-on-my-card.html │ │ │ ├── my-return-hasnt-been-registered-what-should-i-do.html │ │ │ ├── theres-something-wrong-with-my-order-do-i-have-to-pay.html │ │ │ ├── what-happens-after-ive-reported-my-problem.html │ │ │ ├── what-happens-if-i-cant-pay-on-time.html │ │ │ ├── what-happens-if-my-purchase-is-for-a-different-amount-than-the-one-time-card.html │ │ │ ├── what-happens-when-i-report-a-return.html │ │ │ ├── what-if-i-never-use-the-one-time-card-and-want-to-cancel-it.html │ │ │ ├── what-is-a-one-time-card-and-how-does-it-work.html │ │ │ ├── what-is-financing-and-how-does-it-work.html │ │ │ ├── what-is-pay-later-in-30-days.html │ │ │ ├── what-is-phishing-and-how-can-i-identify-it.html │ │ │ ├── what-should-i-do-if-the-store-doesnt-respond.html │ │ │ ├── whats-the-status-of-the-investigation-into-my-problem.html │ │ │ ├── whats-the-status-of-the-investigation-of-my-return.html │ │ │ ├── when-is-my-payment-due.html │ │ │ ├── when-will-i-receive-my-klarna-card-refund.html │ │ │ ├── when-will-my-klarna-card-be-delivered.html │ │ │ ├── when-will-my-order-be-delivered.html │ │ │ ├── where-can-i-find-my-payment-plan.html │ │ │ ├── where-can-i-use-klarna.html │ │ │ ├── which-payment-methods-are-accepted-by-klarna.html │ │ │ ├── who-can-use-klarna.html │ │ │ ├── why-are-not-all-payment-methods-available-at-the-checkout.html │ │ │ ├── why-cant-i-pay-with-klarna-anymore.html │ │ │ ├── why-did-i-receive-a-reminder-after-returning-my-order.html │ │ │ ├── why-did-klarna-charge-me-twice.html │ │ │ ├── why-do-i-need-to-verify-my-details-when-paying.html │ │ │ ├── why-do-i-see-two-orders-in-the-klarna-app-when-i-only-placed-one.html │ │ │ ├── why-is-my-debt-in-collection.html │ │ │ ├── why-was-i-charged-a-late-fee.html │ │ │ ├── why-was-i-denied-a-klarna-card.html │ │ │ ├── why-was-my-klarna-card-purchase-declined.html │ │ │ ├── why-was-my-purchase-not-approved-with-klarna.html │ │ │ ├── why-was-the-first-installment-of-my-payment-plan-higher.html │ │ │ ├── why-was-the-investigation-of-my-problem-closed-even-though-my-problem-has-not-been-solved-yet.html │ │ │ ├── why-was-the-investigation-of-my-return-closed-even-though-my-return-hasnt-been-registered-yet.html │ │ │ └── why-was-the-one-time-card-purchase-declined.html │ │ ├── md │ │ │ ├── can-i-change-my-return-after-its-been-reported.md │ │ │ ├── can-i-pay-in-store-using-klarna.md │ │ │ ├── can-i-use-klarna-to-pay-for-subscriptions-and-on-demand-services.md │ │ │ ├── can-i-use-klarna-to-purchase-gift-cards.md │ │ │ ├── does-klarna-charge-an-annual-fee.md │ │ │ ├── how-can-i-add-remove-or-change-my-card-or-bank-account.md │ │ │ ├── how-can-i-avoid-late-fees.md │ │ │ ├── how-can-i-change-my-email-address.md │ │ │ ├── how-can-i-extend-my-due-date.md │ │ │ ├── how-can-i-get-approved-to-pay-with-klarna.md │ │ │ ├── how-can-i-make-a-formal-complaint-to-klarna.md │ │ │ ├── how-can-i-merge-my-klarna-accounts.md │ │ │ ├── how-can-i-pay-for-my-klarna-card-purchases.md │ │ │ ├── how-can-i-pay.md │ │ │ ├── how-can-i-protect-myself-against-identity-theft.md │ │ │ ├── how-can-i-report-a-fraud-attempt.md │ │ │ ├── how-can-i-request-the-deletion-of-my-personal-data.md │ │ │ ├── how-can-i-use-klarna-on-apple-pay.md │ │ │ ├── how-do-i-add-money-into-my-klarna-balance.md │ │ │ ├── how-do-i-apply-for-a-klarna-card.md │ │ │ ├── how-do-i-block-or-cancel-my-klarna-card.md │ │ │ ├── how-do-i-cancel-my-order.md │ │ │ ├── how-do-i-change-my-billing-address.md │ │ │ ├── how-do-i-change-my-name.md │ │ │ ├── how-do-i-change-the-card-for-a-purchase.md │ │ │ ├── how-do-i-close-my-klarna-account.md │ │ │ ├── how-do-i-log-in.md │ │ │ ├── how-do-i-return-an-order-purchased-with-a-gift-card.md │ │ │ ├── how-do-i-return-my-order.md │ │ │ ├── how-do-i-use-my-klarna-balance.md │ │ │ ├── how-long-do-refunds-take.md │ │ │ ├── how-long-does-it-take-for-my-problem-to-be-solved.md │ │ │ ├── how-long-does-it-take-for-my-return-to-be-registered.md │ │ │ ├── how-much-am-i-eligible-to-spend.md │ │ │ ├── i-cant-log-in-what-can-i-do.md │ │ │ ├── i-cant-open-a-klarna-balance-what-can-i-do.md │ │ │ ├── i-dont-recognize-a-charge-what-should-i-do.md │ │ │ ├── i-have-a-payment-due-but-get-an-error-message-when-i-try-to-pay-what-can-i-do.md │ │ │ ├── i-have-a-problem-with-the-order-purchased-with-my-gift-card-what-should-i-do.md │ │ │ ├── i-havent-received-my-order-do-i-have-to-pay.md │ │ │ ├── if-the-store-only-confirms-part-of-my-order-will-my-payment-plan-be-adjusted.md │ │ │ ├── is-shopping-with-klarna-safe.md │ │ │ ├── klarna-perform-credit-check.md │ │ │ ├── my-order-was-cancelled-why-am-i-still-being-charged.md │ │ │ ├── my-problem-has-been-solved-what-should-i-do.md │ │ │ ├── my-purchase-was-denied-why-do-i-still-have-a-pending-authorization-hold-on-my-card.md │ │ │ ├── my-return-hasnt-been-registered-what-should-i-do.md │ │ │ ├── theres-something-wrong-with-my-order-do-i-have-to-pay.md │ │ │ ├── what-happens-after-ive-reported-my-problem.md │ │ │ ├── what-happens-if-i-cant-pay-on-time.md │ │ │ ├── what-happens-if-my-purchase-is-for-a-different-amount-than-the-one-time-card.md │ │ │ ├── what-happens-when-i-report-a-return.md │ │ │ ├── what-if-i-never-use-the-one-time-card-and-want-to-cancel-it.md │ │ │ ├── what-is-a-one-time-card-and-how-does-it-work.md │ │ │ ├── what-is-financing-and-how-does-it-work.md │ │ │ ├── what-is-pay-later-in-30-days.md │ │ │ ├── what-is-phishing-and-how-can-i-identify-it.md │ │ │ ├── what-should-i-do-if-the-store-doesnt-respond.md │ │ │ ├── whats-the-status-of-the-investigation-into-my-problem.md │ │ │ ├── whats-the-status-of-the-investigation-of-my-return.md │ │ │ ├── when-is-my-payment-due.md │ │ │ ├── when-will-i-receive-my-klarna-card-refund.md │ │ │ ├── when-will-my-klarna-card-be-delivered.md │ │ │ ├── when-will-my-order-be-delivered.md │ │ │ ├── where-can-i-find-my-payment-plan.md │ │ │ ├── where-can-i-use-klarna.md │ │ │ ├── which-payment-methods-are-accepted-by-klarna.md │ │ │ ├── who-can-use-klarna.md │ │ │ ├── why-are-not-all-payment-methods-available-at-the-checkout.md │ │ │ ├── why-cant-i-pay-with-klarna-anymore.md │ │ │ ├── why-did-i-receive-a-reminder-after-returning-my-order.md │ │ │ ├── why-did-klarna-charge-me-twice.md │ │ │ ├── why-do-i-need-to-verify-my-details-when-paying.md │ │ │ ├── why-do-i-see-two-orders-in-the-klarna-app-when-i-only-placed-one.md │ │ │ ├── why-is-my-debt-in-collection.md │ │ │ ├── why-was-i-charged-a-late-fee.md │ │ │ ├── why-was-i-denied-a-klarna-card.md │ │ │ ├── why-was-my-klarna-card-purchase-declined.md │ │ │ ├── why-was-my-purchase-not-approved-with-klarna.md │ │ │ ├── why-was-the-first-installment-of-my-payment-plan-higher.md │ │ │ ├── why-was-the-investigation-of-my-problem-closed-even-though-my-problem-has-not-been-solved-yet.md │ │ │ ├── why-was-the-investigation-of-my-return-closed-even-though-my-return-hasnt-been-registered-yet.md │ │ │ └── why-was-the-one-time-card-purchase-declined.md │ │ ├── questions.jsonl │ │ ├── results_df.csv │ │ └── synthetic_questions.jsonl │ └── label.py ├── week5 │ ├── 1. Generate Dataset.ipynb │ ├── 2. Metadata Filtering Logfire.ipynb │ ├── 2. Metadata Filtering.ipynb │ ├── 3. Text-2-SQL.ipynb │ ├── 4. PDF-Parser.ipynb │ ├── Cohere-Embed-v4.ipynb │ ├── README.md │ ├── data │ │ ├── documents │ │ │ ├── maybank-world-mastercard-tnc.pdf │ │ │ ├── mb-regional-golf-program-tnc.pdf │ │ │ └── personal-credit-card-tnc.pdf │ │ └── invoice.pdf │ ├── helpers.py │ ├── init.sql │ ├── queries.json │ └── taxonomy.yml └── week6 │ ├── 1. Evaluate Tools.ipynb │ ├── 2. Generate Dataset Logfire.ipynb │ ├── 2. Generate Dataset.ipynb │ ├── 3. Improving Performance Logfire.ipynb │ ├── 3. Improving Performance.ipynb │ ├── README.md │ ├── data │ └── commands.yaml │ ├── helpers.py │ ├── queries.jsonl │ ├── queries.yaml │ ├── queries_schema.json │ └── raw_commands.json ├── docs ├── blog.md ├── index.md ├── misc │ ├── AGENTS.md │ ├── introduction.md │ ├── landingpage.md │ ├── learning-goals.md │ └── what-i-want-you-to-takeaway.md ├── office-hours │ ├── AGENTS.md │ ├── cohort2 │ │ ├── week1-summary.md │ │ ├── week2-summary.md │ │ ├── week3-summary.md │ │ ├── week4-summary.md │ │ ├── week5-summary.md │ │ └── week6-summary.md │ ├── cohort3 │ │ ├── promo.md │ │ ├── week-1-1.md │ │ ├── week-1-2.md │ │ ├── week-2-1.md │ │ ├── week-2-2.md │ │ ├── week-3-1.md │ │ ├── week-4-1.md │ │ ├── week-4-2.md │ │ ├── week-5-1.md │ │ └── week-5-2.md │ ├── faq.md │ ├── index.md │ └── scripts │ │ └── generate_faq_md.py ├── overrides │ └── main.html ├── snippets │ ├── README.md │ ├── enrollment-button.md │ ├── enrollment-full.md │ └── enrollment-section.md ├── stylesheets │ └── extra.css ├── systematically-improving-rag-overview.md ├── talks │ ├── AGENTS.md │ ├── chris-lovejoy-domain-expert-vertical-ai.md │ ├── chromadb-anton-chunking.md │ ├── colin-rag-agents.md │ ├── devin-cognition-multi-agents.md │ ├── embedding-performance-generative-evals-kelly-hong.md │ ├── extend-document-automation.md │ ├── fine-tuning-rerankers-embeddings-ayush-lancedb.md │ ├── glean-manav.md │ ├── index.md │ ├── john-lexical-search.md │ ├── online-evals-production-monitoring-ben-sidhant.md │ ├── query-routing-anton.md │ ├── rag-antipatterns-skylar-payne.md │ ├── rag-is-dead-cline-nik.md │ ├── rag-without-apis-browser-michael-struwig.md │ ├── reducto-docs-adit.md │ ├── semantic-search-exa-will-bryk.md │ ├── sourcegraph-agentic-code-agent-rag.md │ ├── superlinked-encoder-stacking.md │ ├── turbopuffer-engine.md │ ├── vitor-mcp-exploits.md │ └── zapier-vitor-evals.md └── workshops │ ├── AGENTS.md │ ├── chapter0-slides.md │ ├── chapter0.md │ ├── chapter1-slides.md │ ├── chapter1.md │ ├── chapter2-slides.md │ ├── chapter2.md │ ├── chapter3-1.md │ ├── chapter3-2.md │ ├── chapter3-3.md │ ├── chapter3-slides.md │ ├── chapter4-1.md │ ├── chapter4-2.md │ ├── chapter4-slides.md │ ├── chapter5-1.md │ ├── chapter5-2.md │ ├── chapter5-slides.md │ ├── chapter6-1.md │ ├── chapter6-2.md │ ├── chapter6-3.md │ ├── chapter6-slides.md │ ├── chapter7.md │ ├── extract_pdfs.py │ └── index.md ├── images ├── mermaid-17e78647c3a4bcf1d1bca78099dd4443363c3901.png ├── mermaid-215dd16d81a80c3f3919b7549bb71d98275aac9e.png ├── mermaid-2a1656a95f9cec9d5b6fae50ef7e64b29f65719a.png ├── mermaid-3766040805a8ed06a6672a9a0799121125a44980.png ├── mermaid-3f2845404a03a45bbb86ad4cd53386574adac890.png ├── mermaid-4857922ffae77d29a0cda0b1f8cb15ac4dc57c1e.png ├── mermaid-95e4a5205b8d1f0f662edaf950ba66dc431e1f71.png ├── mermaid-9b60a2b4923414de9262903f18c3d46e44f335d5.png ├── mermaid-b29c74c8cd414d6c774f6964dd65df8328486ea7.png ├── mermaid-bfd106010f5f0e176593d7b95c6aae392a854793.png ├── mermaid-c43c75a8d895f13f9106c0f0238ead84a2849342.png ├── mermaid-cf76144dd8254dad3ceccf83a194481984f18dd7.png ├── mermaid-ee24d3b74f369cd793951830d527f8c51067c8d2.png └── mermaid-faa3cbeb898f2bcd2ced73bc570031c1dad03ca7.png ├── intro-slides ├── .gitignore ├── assets │ └── images │ │ ├── codes.jpeg │ │ └── config.json ├── scripts │ └── generate_qrcode.py └── slides.md ├── latest ├── .env.example ├── .gitignore ├── AGENTS.md ├── README.md ├── README_TEMPLATE.md ├── case_study │ ├── .env.example │ ├── AGENTS.md │ ├── CLAUDE.md │ ├── README.md │ ├── config.py │ ├── core │ │ ├── cache.py │ │ ├── db.py │ │ ├── documents.py │ │ ├── embeddings.py │ │ ├── evaluation.py │ │ ├── reranking.py │ │ ├── search.py │ │ ├── summarization.py │ │ ├── synthetic_queries.py │ │ └── techniques.py │ ├── main.py │ ├── pipelines │ │ ├── base.py │ │ ├── evaluation.py │ │ ├── generation.py │ │ └── indexing.py │ ├── pyproject.toml │ ├── teaching │ │ ├── part01 │ │ │ └── README.md │ │ ├── part02 │ │ │ ├── README.md │ │ │ └── analysis_summary_1000.md │ │ ├── part03 │ │ │ └── README.md │ │ └── part04 │ │ │ └── README.md │ ├── uv.lock │ └── verify_embeddings.py ├── convert.py ├── extra_kura │ └── notebooks │ │ ├── 01_cluster_conversations.ipynb │ │ ├── 02_better_summaries.ipynb │ │ └── 03_classifiers.ipynb ├── pyproject_merged.toml ├── uv.lock ├── week0 │ ├── 01_using_jupyter_notebooks.ipynb │ ├── 02_lancedb.ipynb │ ├── 03_using_pydantic_evals.ipynb │ ├── README.md │ └── assets │ │ └── kernel.png ├── week1 │ ├── 01_synthetic_questions.ipynb │ ├── 01_synthetic_questions_logfire.ipynb │ ├── 01_synthetic_questions_modal.ipynb │ ├── 02_benchmark_retrieval.ipynb │ ├── 02_benchmark_retrieval_logfire.ipynb │ ├── 03_visualise_results.ipynb │ ├── 03_visualise_results_logfire.ipynb │ ├── README.md │ ├── modal_vllm.py │ ├── questions.yaml │ └── questions_schema.json ├── week2 │ ├── 01_synthetic_transactions.ipynb │ ├── 01_synthetic_transactions_logfire.ipynb │ ├── 02_finetune_cohere.ipynb │ ├── 02_finetune_cohere_logfire.ipynb │ ├── 03_open_source_models.ipynb │ ├── 03_open_source_models_logfire.ipynb │ ├── README.md │ ├── data │ │ ├── categories.json │ │ ├── cleaned.jsonl │ │ ├── eval_transactions.jsonl │ │ ├── hard_negatives.png │ │ ├── semi-hard-negative.png │ │ └── train_transactions.jsonl │ ├── helpers.py │ └── label.py ├── week4 │ ├── 01_generate_dataset.ipynb │ ├── 02_topic_modelling.ipynb │ ├── 03_classifier.ipynb │ ├── README.md │ ├── assets │ │ └── matrix.png │ ├── categories.yml │ ├── config.yml │ ├── data │ │ ├── cleaned.jsonl │ │ ├── filtered.jsonl │ │ ├── html │ │ │ ├── can-i-change-my-return-after-its-been-reported.html │ │ │ ├── can-i-pay-in-store-using-klarna.html │ │ │ ├── can-i-use-klarna-to-pay-for-subscriptions-and-on-demand-services.html │ │ │ ├── can-i-use-klarna-to-purchase-gift-cards.html │ │ │ ├── does-klarna-charge-an-annual-fee.html │ │ │ ├── how-can-i-add-remove-or-change-my-card-or-bank-account.html │ │ │ ├── how-can-i-avoid-late-fees.html │ │ │ ├── how-can-i-change-my-email-address.html │ │ │ ├── how-can-i-extend-my-due-date.html │ │ │ ├── how-can-i-get-approved-to-pay-with-klarna.html │ │ │ ├── how-can-i-make-a-formal-complaint-to-klarna.html │ │ │ ├── how-can-i-merge-my-klarna-accounts.html │ │ │ ├── how-can-i-pay-for-my-klarna-card-purchases.html │ │ │ ├── how-can-i-pay.html │ │ │ ├── how-can-i-protect-myself-against-identity-theft.html │ │ │ ├── how-can-i-report-a-fraud-attempt.html │ │ │ ├── how-can-i-request-the-deletion-of-my-personal-data.html │ │ │ ├── how-can-i-use-klarna-on-apple-pay.html │ │ │ ├── how-do-i-add-money-into-my-klarna-balance.html │ │ │ ├── how-do-i-apply-for-a-klarna-card.html │ │ │ ├── how-do-i-block-or-cancel-my-klarna-card.html │ │ │ ├── how-do-i-cancel-my-order.html │ │ │ ├── how-do-i-change-my-billing-address.html │ │ │ ├── how-do-i-change-my-name.html │ │ │ ├── how-do-i-change-the-card-for-a-purchase.html │ │ │ ├── how-do-i-close-my-klarna-account.html │ │ │ ├── how-do-i-log-in.html │ │ │ ├── how-do-i-return-an-order-purchased-with-a-gift-card.html │ │ │ ├── how-do-i-return-my-order.html │ │ │ ├── how-do-i-use-my-klarna-balance.html │ │ │ ├── how-long-do-refunds-take.html │ │ │ ├── how-long-does-it-take-for-my-problem-to-be-solved.html │ │ │ ├── how-long-does-it-take-for-my-return-to-be-registered.html │ │ │ ├── how-much-am-i-eligible-to-spend.html │ │ │ ├── i-cant-log-in-what-can-i-do.html │ │ │ ├── i-cant-open-a-klarna-balance-what-can-i-do.html │ │ │ ├── i-dont-recognize-a-charge-what-should-i-do.html │ │ │ ├── i-have-a-payment-due-but-get-an-error-message-when-i-try-to-pay-what-can-i-do.html │ │ │ ├── i-have-a-problem-with-the-order-purchased-with-my-gift-card-what-should-i-do.html │ │ │ ├── i-havent-received-my-order-do-i-have-to-pay.html │ │ │ ├── if-the-store-only-confirms-part-of-my-order-will-my-payment-plan-be-adjusted.html │ │ │ ├── is-shopping-with-klarna-safe.html │ │ │ ├── klarna-perform-credit-check.html │ │ │ ├── my-order-was-cancelled-why-am-i-still-being-charged.html │ │ │ ├── my-problem-has-been-solved-what-should-i-do.html │ │ │ ├── my-purchase-was-denied-why-do-i-still-have-a-pending-authorization-hold-on-my-card.html │ │ │ ├── my-return-hasnt-been-registered-what-should-i-do.html │ │ │ ├── theres-something-wrong-with-my-order-do-i-have-to-pay.html │ │ │ ├── what-happens-after-ive-reported-my-problem.html │ │ │ ├── what-happens-if-i-cant-pay-on-time.html │ │ │ ├── what-happens-if-my-purchase-is-for-a-different-amount-than-the-one-time-card.html │ │ │ ├── what-happens-when-i-report-a-return.html │ │ │ ├── what-if-i-never-use-the-one-time-card-and-want-to-cancel-it.html │ │ │ ├── what-is-a-one-time-card-and-how-does-it-work.html │ │ │ ├── what-is-financing-and-how-does-it-work.html │ │ │ ├── what-is-pay-later-in-30-days.html │ │ │ ├── what-is-phishing-and-how-can-i-identify-it.html │ │ │ ├── what-should-i-do-if-the-store-doesnt-respond.html │ │ │ ├── whats-the-status-of-the-investigation-into-my-problem.html │ │ │ ├── whats-the-status-of-the-investigation-of-my-return.html │ │ │ ├── when-is-my-payment-due.html │ │ │ ├── when-will-i-receive-my-klarna-card-refund.html │ │ │ ├── when-will-my-klarna-card-be-delivered.html │ │ │ ├── when-will-my-order-be-delivered.html │ │ │ ├── where-can-i-find-my-payment-plan.html │ │ │ ├── where-can-i-use-klarna.html │ │ │ ├── which-payment-methods-are-accepted-by-klarna.html │ │ │ ├── who-can-use-klarna.html │ │ │ ├── why-are-not-all-payment-methods-available-at-the-checkout.html │ │ │ ├── why-cant-i-pay-with-klarna-anymore.html │ │ │ ├── why-did-i-receive-a-reminder-after-returning-my-order.html │ │ │ ├── why-did-klarna-charge-me-twice.html │ │ │ ├── why-do-i-need-to-verify-my-details-when-paying.html │ │ │ ├── why-do-i-see-two-orders-in-the-klarna-app-when-i-only-placed-one.html │ │ │ ├── why-is-my-debt-in-collection.html │ │ │ ├── why-was-i-charged-a-late-fee.html │ │ │ ├── why-was-i-denied-a-klarna-card.html │ │ │ ├── why-was-my-klarna-card-purchase-declined.html │ │ │ ├── why-was-my-purchase-not-approved-with-klarna.html │ │ │ ├── why-was-the-first-installment-of-my-payment-plan-higher.html │ │ │ ├── why-was-the-investigation-of-my-problem-closed-even-though-my-problem-has-not-been-solved-yet.html │ │ │ ├── why-was-the-investigation-of-my-return-closed-even-though-my-return-hasnt-been-registered-yet.html │ │ │ └── why-was-the-one-time-card-purchase-declined.html │ │ ├── md │ │ │ ├── can-i-change-my-return-after-its-been-reported.md │ │ │ ├── can-i-pay-in-store-using-klarna.md │ │ │ ├── can-i-use-klarna-to-pay-for-subscriptions-and-on-demand-services.md │ │ │ ├── can-i-use-klarna-to-purchase-gift-cards.md │ │ │ ├── does-klarna-charge-an-annual-fee.md │ │ │ ├── how-can-i-add-remove-or-change-my-card-or-bank-account.md │ │ │ ├── how-can-i-avoid-late-fees.md │ │ │ ├── how-can-i-change-my-email-address.md │ │ │ ├── how-can-i-extend-my-due-date.md │ │ │ ├── how-can-i-get-approved-to-pay-with-klarna.md │ │ │ ├── how-can-i-make-a-formal-complaint-to-klarna.md │ │ │ ├── how-can-i-merge-my-klarna-accounts.md │ │ │ ├── how-can-i-pay-for-my-klarna-card-purchases.md │ │ │ ├── how-can-i-pay.md │ │ │ ├── how-can-i-protect-myself-against-identity-theft.md │ │ │ ├── how-can-i-report-a-fraud-attempt.md │ │ │ ├── how-can-i-request-the-deletion-of-my-personal-data.md │ │ │ ├── how-can-i-use-klarna-on-apple-pay.md │ │ │ ├── how-do-i-add-money-into-my-klarna-balance.md │ │ │ ├── how-do-i-apply-for-a-klarna-card.md │ │ │ ├── how-do-i-block-or-cancel-my-klarna-card.md │ │ │ ├── how-do-i-cancel-my-order.md │ │ │ ├── how-do-i-change-my-billing-address.md │ │ │ ├── how-do-i-change-my-name.md │ │ │ ├── how-do-i-change-the-card-for-a-purchase.md │ │ │ ├── how-do-i-close-my-klarna-account.md │ │ │ ├── how-do-i-log-in.md │ │ │ ├── how-do-i-return-an-order-purchased-with-a-gift-card.md │ │ │ ├── how-do-i-return-my-order.md │ │ │ ├── how-do-i-use-my-klarna-balance.md │ │ │ ├── how-long-do-refunds-take.md │ │ │ ├── how-long-does-it-take-for-my-problem-to-be-solved.md │ │ │ ├── how-long-does-it-take-for-my-return-to-be-registered.md │ │ │ ├── how-much-am-i-eligible-to-spend.md │ │ │ ├── i-cant-log-in-what-can-i-do.md │ │ │ ├── i-cant-open-a-klarna-balance-what-can-i-do.md │ │ │ ├── i-dont-recognize-a-charge-what-should-i-do.md │ │ │ ├── i-have-a-payment-due-but-get-an-error-message-when-i-try-to-pay-what-can-i-do.md │ │ │ ├── i-have-a-problem-with-the-order-purchased-with-my-gift-card-what-should-i-do.md │ │ │ ├── i-havent-received-my-order-do-i-have-to-pay.md │ │ │ ├── if-the-store-only-confirms-part-of-my-order-will-my-payment-plan-be-adjusted.md │ │ │ ├── is-shopping-with-klarna-safe.md │ │ │ ├── klarna-perform-credit-check.md │ │ │ ├── my-order-was-cancelled-why-am-i-still-being-charged.md │ │ │ ├── my-problem-has-been-solved-what-should-i-do.md │ │ │ ├── my-purchase-was-denied-why-do-i-still-have-a-pending-authorization-hold-on-my-card.md │ │ │ ├── my-return-hasnt-been-registered-what-should-i-do.md │ │ │ ├── theres-something-wrong-with-my-order-do-i-have-to-pay.md │ │ │ ├── what-happens-after-ive-reported-my-problem.md │ │ │ ├── what-happens-if-i-cant-pay-on-time.md │ │ │ ├── what-happens-if-my-purchase-is-for-a-different-amount-than-the-one-time-card.md │ │ │ ├── what-happens-when-i-report-a-return.md │ │ │ ├── what-if-i-never-use-the-one-time-card-and-want-to-cancel-it.md │ │ │ ├── what-is-a-one-time-card-and-how-does-it-work.md │ │ │ ├── what-is-financing-and-how-does-it-work.md │ │ │ ├── what-is-pay-later-in-30-days.md │ │ │ ├── what-is-phishing-and-how-can-i-identify-it.md │ │ │ ├── what-should-i-do-if-the-store-doesnt-respond.md │ │ │ ├── whats-the-status-of-the-investigation-into-my-problem.md │ │ │ ├── whats-the-status-of-the-investigation-of-my-return.md │ │ │ ├── when-is-my-payment-due.md │ │ │ ├── when-will-i-receive-my-klarna-card-refund.md │ │ │ ├── when-will-my-klarna-card-be-delivered.md │ │ │ ├── when-will-my-order-be-delivered.md │ │ │ ├── where-can-i-find-my-payment-plan.md │ │ │ ├── where-can-i-use-klarna.md │ │ │ ├── which-payment-methods-are-accepted-by-klarna.md │ │ │ ├── who-can-use-klarna.md │ │ │ ├── why-are-not-all-payment-methods-available-at-the-checkout.md │ │ │ ├── why-cant-i-pay-with-klarna-anymore.md │ │ │ ├── why-did-i-receive-a-reminder-after-returning-my-order.md │ │ │ ├── why-did-klarna-charge-me-twice.md │ │ │ ├── why-do-i-need-to-verify-my-details-when-paying.md │ │ │ ├── why-do-i-see-two-orders-in-the-klarna-app-when-i-only-placed-one.md │ │ │ ├── why-is-my-debt-in-collection.md │ │ │ ├── why-was-i-charged-a-late-fee.md │ │ │ ├── why-was-i-denied-a-klarna-card.md │ │ │ ├── why-was-my-klarna-card-purchase-declined.md │ │ │ ├── why-was-my-purchase-not-approved-with-klarna.md │ │ │ ├── why-was-the-first-installment-of-my-payment-plan-higher.md │ │ │ ├── why-was-the-investigation-of-my-problem-closed-even-though-my-problem-has-not-been-solved-yet.md │ │ │ ├── why-was-the-investigation-of-my-return-closed-even-though-my-return-hasnt-been-registered-yet.md │ │ │ └── why-was-the-one-time-card-purchase-declined.md │ │ ├── questions.jsonl │ │ ├── results_df.csv │ │ └── synthetic_questions.jsonl │ └── label.py ├── week5 │ ├── 01_generate_dataset.ipynb │ ├── 02_metadata_filtering.ipynb │ ├── 02_metadata_filtering_logfire.ipynb │ ├── 03_text_2_sql.ipynb │ ├── 04_pdf_parser.ipynb │ ├── 05_cohere_embed_v4.ipynb │ ├── README.md │ ├── data │ │ ├── documents │ │ │ ├── maybank-world-mastercard-tnc.pdf │ │ │ ├── mb-regional-golf-program-tnc.pdf │ │ │ └── personal-credit-card-tnc.pdf │ │ └── invoice.pdf │ ├── helpers.py │ ├── init.sql │ ├── queries.json │ └── taxonomy.yml └── week6 │ ├── 01_evaluate_tools.ipynb │ ├── 02_generate_dataset.ipynb │ ├── 02_generate_dataset_logfire.ipynb │ ├── 03_improving_performance.ipynb │ ├── 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