├── .gitignore ├── .gitmodules ├── LICENSE ├── Makefile ├── README.md ├── ansible ├── README.md ├── ansible.cfg ├── deploy.yml ├── roles.yml ├── tasks │ └── solr.yml └── templates │ ├── apache.conf │ ├── backup.sh │ ├── site_config.j2 │ └── updateCkan.sh ├── crm ├── VERSION ├── access_control.inc ├── assets │ ├── buttons.psd │ └── minustag.psd ├── blocks │ ├── csv │ │ ├── reports │ │ │ ├── staff.inc │ │ │ └── volume.inc │ │ └── tickets │ │ │ ├── partials │ │ │ ├── searchResultsColumnHeaders.inc │ │ │ └── searchResultsRows.inc │ │ │ └── searchResults.inc │ ├── html │ │ ├── 400.inc │ │ ├── 404.inc │ │ ├── account │ │ │ └── myAccount.inc │ │ ├── actions │ │ │ ├── actionList.inc │ │ │ ├── info.inc │ │ │ └── updateActionForm.inc │ │ ├── bookmarks │ │ │ ├── list.inc │ │ │ └── updateForm.inc │ │ ├── categories │ │ │ ├── categoryList.inc │ │ │ ├── info.inc │ │ │ ├── slaForm.inc │ │ │ └── updateCategoryForm.inc │ │ ├── categoryGroups │ │ │ ├── list.inc │ │ │ ├── reorderForm.inc │ │ │ └── updateForm.inc │ │ ├── clients │ │ │ ├── clientList.inc │ │ │ └── updateClientForm.inc │ │ ├── confirmForm.inc │ │ ├── contactMethods │ │ │ ├── list.inc │ │ │ └── updateForm.inc │ │ ├── departments │ │ │ ├── departmentInfo.inc │ │ │ ├── departmentList.inc │ │ │ └── updateDepartmentForm.inc │ │ ├── errorMessages.inc │ │ ├── errorMessages │ │ │ └── media │ │ │ │ └── uploadFailed.inc │ │ ├── issueTypes │ │ │ ├── list.inc │ │ │ └── updateForm.inc │ │ ├── locations │ │ │ ├── findLocationForm.inc │ │ │ ├── findLocationResults.inc │ │ │ ├── geodata.inc │ │ │ ├── locationInfo.inc │ │ │ ├── locationPeople.inc │ │ │ └── mapChooser.inc │ │ ├── loginForm.inc │ │ ├── media │ │ │ ├── image.inc │ │ │ ├── mediaList.inc │ │ │ ├── thumbnail.inc │ │ │ └── uploadForm.inc │ │ ├── metrics │ │ │ └── metric.inc │ │ ├── notifications │ │ │ └── digestNotification.inc │ │ ├── open311 │ │ │ ├── discovery.inc │ │ │ ├── requestInfo.inc │ │ │ ├── requestList.inc │ │ │ ├── serviceInfo.inc │ │ │ └── serviceList.inc │ │ ├── pageNavigation.inc │ │ ├── people │ │ │ ├── distinctFieldValues.inc │ │ │ ├── mergeForm.inc │ │ │ ├── personInfo.inc │ │ │ ├── personInfoFields.inc │ │ │ ├── personList.inc │ │ │ ├── personSelectForMerge.inc │ │ │ ├── phoneFields.inc │ │ │ ├── searchForm.inc │ │ │ ├── searchResults.inc │ │ │ ├── stats.inc │ │ │ ├── updateAddressForm.inc │ │ │ ├── updateEmailForm.inc │ │ │ ├── updatePersonForm.inc │ │ │ └── updatePhoneForm.inc │ │ ├── reports │ │ │ ├── activity.inc │ │ │ ├── assignments.inc │ │ │ ├── categories.inc │ │ │ ├── list.inc │ │ │ ├── parameters.inc │ │ │ ├── person.inc │ │ │ ├── searchForm.inc │ │ │ ├── sla.inc │ │ │ ├── staff.inc │ │ │ ├── ticketCounts.inc │ │ │ └── volume.inc │ │ ├── responseTemplates │ │ │ ├── list.inc │ │ │ └── updateForm.inc │ │ ├── substatus │ │ │ ├── list.inc │ │ │ └── updateForm.inc │ │ ├── ticketHistory │ │ │ ├── info.inc │ │ │ └── sentNotification.inc │ │ ├── tickets │ │ │ ├── actionForm.inc │ │ │ ├── addTicketForm.inc │ │ │ ├── assignTicketFields.inc │ │ │ ├── assignTicketForm.inc │ │ │ ├── changeCategoryForm.inc │ │ │ ├── changeLocationForm.inc │ │ │ ├── changeStatusForm.inc │ │ │ ├── chooseLocation.inc │ │ │ ├── customFieldsForm.inc │ │ │ ├── issueAttachments.inc │ │ │ ├── issueFields.inc │ │ │ ├── mergeForm.inc │ │ │ ├── messageForm.inc │ │ │ ├── partials │ │ │ │ ├── actionLinks.inc │ │ │ │ ├── chooseCategoryFields.inc │ │ │ │ ├── searchResultsColumnHeaders.inc │ │ │ │ ├── searchResultsFormatButtons.inc │ │ │ │ ├── searchResultsRows.inc │ │ │ │ └── submitAndCancelButtons.inc │ │ │ ├── responseForm.inc │ │ │ ├── searchForm.inc │ │ │ ├── searchResults.inc │ │ │ ├── searchResultsMap.inc │ │ │ ├── slaStatus.inc │ │ │ ├── thumbnails.inc │ │ │ ├── ticketInfo.inc │ │ │ ├── ticketList.inc │ │ │ └── updateIssueForm.inc │ │ └── users │ │ │ ├── changePasswordForm.inc │ │ │ ├── findForm.inc │ │ │ ├── updateUserForm.inc │ │ │ └── userList.inc │ ├── json │ │ ├── categories │ │ │ └── info.inc │ │ ├── departments │ │ │ ├── departmentInfo.inc │ │ │ └── departmentList.inc │ │ ├── errorMessages.inc │ │ ├── errorMessages │ │ │ ├── categories │ │ │ │ └── unknownCategory.inc │ │ │ ├── missingRequiredFields.inc │ │ │ ├── noAccessAllowed.inc │ │ │ └── tickets │ │ │ │ ├── locationOutOfBounds.inc │ │ │ │ ├── missingIssue.inc │ │ │ │ └── unknownTicket.inc │ │ ├── locations │ │ │ └── findLocationResults.inc │ │ ├── metrics │ │ │ └── metric.inc │ │ ├── open311 │ │ │ ├── discovery.inc │ │ │ ├── requestInfo.inc │ │ │ ├── requestList.inc │ │ │ ├── serviceInfo.inc │ │ │ └── serviceList.inc │ │ ├── people │ │ │ ├── distinctFieldValues.inc │ │ │ ├── personInfo.inc │ │ │ ├── personList.inc │ │ │ └── searchResults.inc │ │ ├── reports │ │ │ └── ticketCounts.inc │ │ └── substatus │ │ │ └── list.inc │ ├── txt │ │ ├── notifications │ │ │ └── digestNotification.inc │ │ ├── ticketHistory │ │ │ └── notification.inc │ │ └── tickets │ │ │ └── ticketList.inc │ └── xml │ │ ├── errorMessages.inc │ │ ├── errorMessages │ │ ├── categories │ │ │ └── unknownCategory.inc │ │ ├── missingRequiredFields.inc │ │ ├── noAccessAllowed.inc │ │ └── tickets │ │ │ ├── locationOutOfBounds.inc │ │ │ ├── missingIssue.inc │ │ │ └── unknownTicket.inc │ │ ├── open311 │ │ ├── discovery.inc │ │ ├── requestInfo.inc │ │ ├── requestList.inc │ │ ├── serviceInfo.inc │ │ └── serviceList.inc │ │ ├── people │ │ └── personInfo.inc │ │ └── tickets │ │ └── ticketList.inc ├── bootstrap.inc ├── composer.json ├── composer.lock ├── data │ ├── Classes │ │ ├── Employee.php │ │ ├── MasterAddress.php │ │ └── about.txt │ ├── Themes │ │ └── COB │ │ │ ├── composer.json │ │ │ ├── composer.lock │ │ │ ├── public │ │ │ └── css │ │ │ │ ├── images │ │ │ │ ├── fa-svg │ │ │ │ │ ├── black │ │ │ │ │ │ ├── angle-down.svg │ │ │ │ │ │ └── angle-right.svg │ │ │ │ │ ├── gray │ │ │ │ │ │ ├── angle-down.svg │ │ │ │ │ │ ├── angle-left.svg │ │ │ │ │ │ ├── angle-right.svg │ │ │ │ │ │ ├── download.svg │ │ │ │ │ │ ├── pencil.svg │ │ │ │ │ │ ├── reorder.svg │ │ │ │ │ │ └── times.svg │ │ │ │ │ ├── green │ │ │ │ │ │ └── check.svg │ │ │ │ │ └── white │ │ │ │ │ │ ├── pencil.svg │ │ │ │ │ │ └── times.svg │ │ │ │ ├── header-background.jpg │ │ │ │ └── logo.svg │ │ │ │ ├── modules │ │ │ │ ├── header.scss │ │ │ │ ├── table.scss │ │ │ │ └── vars.scss │ │ │ │ └── screen.scss │ │ │ ├── templates │ │ │ └── html │ │ │ │ └── partials │ │ │ │ ├── footer.inc │ │ │ │ ├── header.inc │ │ │ │ ├── nav1.inc │ │ │ │ └── stylesheets.inc │ │ │ └── theme_config.inc.example │ ├── ckan │ │ └── config.inc.example │ ├── media │ │ └── about.txt │ ├── sessions │ │ └── about.txt │ ├── site_config.inc.example │ └── workers │ │ └── about.txt ├── language │ ├── build_lang.sh │ ├── en_CA │ │ └── LC_MESSAGES │ │ │ ├── errors.po │ │ │ ├── labels.po │ │ │ └── messages.po │ ├── en_US │ │ └── LC_MESSAGES │ │ │ ├── errors.po │ │ │ ├── labels.po │ │ │ └── messages.po │ ├── es_ES │ │ └── LC_MESSAGES │ │ │ ├── errors.po │ │ │ ├── labels.po │ │ │ └── messages.po │ ├── fr_CA │ │ └── LC_MESSAGES │ │ │ ├── errors.po │ │ │ ├── labels.po │ │ │ └── messages.po │ └── nl_NL │ │ └── LC_MESSAGES │ │ ├── errors.po │ │ ├── labels.po │ │ └── messages.po ├── phpunit ├── phpunit.xml ├── public │ ├── css │ │ ├── images │ │ │ ├── minus.png │ │ │ └── plus.png │ │ ├── sass-modules │ │ │ ├── _buttons.scss │ │ │ ├── _content-section.scss │ │ │ ├── _field.scss │ │ │ ├── _header.scss │ │ │ ├── _layout.scss │ │ │ ├── _menu.scss │ │ │ └── _tables.scss │ │ └── screen.scss │ ├── index.php │ ├── js │ │ ├── categories │ │ │ └── chooseDepartment.js │ │ ├── crm.js │ │ ├── images │ │ │ ├── conv30.png │ │ │ ├── conv40.png │ │ │ ├── conv50.png │ │ │ ├── heart30.png │ │ │ ├── heart40.png │ │ │ ├── heart50.png │ │ │ ├── m1.png │ │ │ ├── m2.png │ │ │ ├── m3.png │ │ │ ├── m4.png │ │ │ ├── m5.png │ │ │ ├── people35.png │ │ │ ├── people45.png │ │ │ ├── people55.png │ │ │ └── pin.png │ │ ├── issues │ │ │ └── changePerson.js │ │ ├── locations │ │ │ ├── cross-hairs.png │ │ │ └── mapChooser.js │ │ ├── markerCluster.js │ │ ├── menus.js │ │ ├── merge.js │ │ ├── oms.min.js │ │ ├── people │ │ │ └── personChooser.js │ │ ├── reports │ │ │ ├── activityCharts.js │ │ │ └── slaCharts.js │ │ ├── slidingPanel.js │ │ ├── tickets │ │ │ ├── assignForm.js │ │ │ ├── changeLocation.js │ │ │ ├── chooseCategory.js │ │ │ ├── chooseLocation.js │ │ │ ├── map.js │ │ │ └── searchResultsMap.js │ │ ├── urlParsing.js │ │ └── users │ │ │ └── updateUserForm.js │ └── skins │ │ └── local │ │ ├── images │ │ ├── busy.gif │ │ ├── buttonBackground.png │ │ ├── emblem-important.png │ │ ├── google_maps_button.png │ │ ├── icons │ │ │ └── mime │ │ │ │ ├── doc.png │ │ │ │ ├── dwg-autocad-drawing.ico │ │ │ │ ├── flash.gif │ │ │ │ ├── folder.png │ │ │ │ ├── image.png │ │ │ │ ├── kml_feed_small.png │ │ │ │ ├── page.png │ │ │ │ ├── pdf.png │ │ │ │ ├── quicktime.png │ │ │ │ ├── real.png │ │ │ │ ├── sound.png │ │ │ │ ├── tar.png │ │ │ │ ├── vectorgfx.png │ │ │ │ ├── video.png │ │ │ │ ├── windowsMedia.png │ │ │ │ ├── xls.png │ │ │ │ └── zip.png │ │ ├── minus.png │ │ ├── plus.png │ │ └── reticule_button.png │ │ ├── layouts │ │ ├── 50-50.css │ │ ├── stackedPanels.css │ │ ├── threePanel.css │ │ ├── twoColumn_200-a.css │ │ ├── twoColumn_300-a.css │ │ └── twoColumn_400-a.css │ │ ├── print.css │ │ ├── reset.css │ │ └── screen.css ├── scripts │ ├── auditTickets.php │ ├── backup.cnf.example │ ├── backup.sh │ ├── ckan │ │ ├── Ckan.php │ │ ├── updateCkan.sh │ │ └── updateCkanResources.php │ ├── closeOldTickets.php │ ├── createPerson.php │ ├── digestNotifications.cron │ ├── digestNotifications.php │ ├── maintenance.sql │ ├── matchLocationAddresses.php │ ├── media │ │ └── clearThumbnailCache.php │ ├── migration │ │ ├── 0.0-1.0 │ │ │ ├── calltrack │ │ │ │ ├── 1_constituents.php │ │ │ │ ├── 2_users.php │ │ │ │ └── 3_tickets.php │ │ │ └── reqpro │ │ │ │ ├── 0_dataCleanup.sql │ │ │ │ ├── 0_lookups.php │ │ │ │ ├── 1_users.php │ │ │ │ ├── 2_contactMethods.php │ │ │ │ ├── 3_categories.php │ │ │ │ ├── 4_departments.php │ │ │ │ ├── 5_constituents.php │ │ │ │ ├── 6_tickets.php │ │ │ │ ├── categoryTranslation.inc │ │ │ │ └── migrationConfig.inc.default │ │ ├── 1.0-1.1 │ │ │ ├── renumberTickets.js │ │ │ ├── updateDepartmentPersonData.php │ │ │ └── updateTicketPersonData.php │ │ ├── 1.1-1.2 │ │ │ ├── addCategoryPermissions.js │ │ │ ├── moveCategoryFields.php │ │ │ └── renameIssueNotes.php │ │ ├── 1.10-2.0 │ │ │ ├── 0_dateFixes.sql │ │ │ ├── 1_foreignKeyCleanup.sql │ │ │ ├── 2.1_moveIssuesToDuplicateTickets.php │ │ │ ├── 2.2_databaseChanges.sql │ │ │ ├── 2_databaseChanges.sql │ │ │ ├── 3_updateMediaFilenames.php │ │ │ ├── 4_generateTicketClusters.php │ │ │ ├── 5_indexSearch.php │ │ │ └── schema.xml │ │ ├── 1.2-1.3 │ │ │ └── updatePhoneNumbers.php │ │ ├── 1.3-1.4 │ │ │ ├── dateCleanup.php │ │ │ └── reqproIDs.php │ │ ├── 1.4-1.5 │ │ │ └── mongo.js │ │ ├── 1.5-1.6 │ │ │ ├── updatePeopleRoles.js │ │ │ └── updateTicketClients.js │ │ ├── 1.6-1.6.1 │ │ │ └── createCategoryGroups.js │ │ ├── 1.6.1-1.7 │ │ │ ├── 1_lookups.php │ │ │ ├── 2_DepartmentsPeopleCategories.php │ │ │ ├── 3_Clients.php │ │ │ ├── 4_Tickets.php │ │ │ ├── 5_cleanup.php │ │ │ ├── config.inc │ │ │ ├── runAll.php │ │ │ └── updateClients.php │ │ ├── 1.7-1.8 │ │ │ ├── databaseChanges.sql │ │ │ └── newSolrSchema.xml │ │ ├── 1.8-1.8.1 │ │ │ ├── databaseChanges.sql │ │ │ └── updateMediaFilenames.php │ │ ├── 1.8.1-1.9 │ │ │ ├── 1_databaseChanges.sql │ │ │ ├── 2_generateTicketClusters.php │ │ │ ├── 3_indexSearch.php │ │ │ └── schema.xml │ │ ├── 1.9-1.10 │ │ │ └── databaseChanges.sql │ │ ├── 2.0-2.1 │ │ │ └── databaseChanges.sql │ │ ├── 2.1-2.2 │ │ │ └── databaseChanges.sql │ │ ├── 2.2-2.3 │ │ │ └── databaseChanges.sql │ │ └── 2.3-2.3.1 │ │ │ └── databaseChanges.sql │ ├── mysql.sql │ ├── reports │ │ └── graffiti.php │ ├── solr │ │ ├── generateTicketClusters.php │ │ ├── indexSearch.php │ │ ├── schema.xml │ │ └── solrconfig.xml │ └── workers │ │ └── indexCategory.php ├── src │ ├── Application │ │ ├── ActiveRecord.php │ │ ├── Controllers │ │ │ ├── AccountController.php │ │ │ ├── ActionsController.php │ │ │ ├── BookmarksController.php │ │ │ ├── CallbackController.php │ │ │ ├── CategoriesController.php │ │ │ ├── CategoryGroupsController.php │ │ │ ├── ClientsController.php │ │ │ ├── ContactMethodsController.php │ │ │ ├── DepartmentsController.php │ │ │ ├── IndexController.php │ │ │ ├── IssueTypesController.php │ │ │ ├── LocationsController.php │ │ │ ├── LoginController.php │ │ │ ├── MediaController.php │ │ │ ├── MetricsController.php │ │ │ ├── Open311Controller.php │ │ │ ├── PeopleController.php │ │ │ ├── ReportsController.php │ │ │ ├── ResponseTemplatesController.php │ │ │ ├── SolrController.php │ │ │ ├── SubstatusController.php │ │ │ ├── TicketsController.php │ │ │ └── UsersController.php │ │ ├── Database.php │ │ ├── GraylogWriter.php │ │ ├── Models │ │ │ ├── Action.php │ │ │ ├── ActionTable.php │ │ │ ├── Address.php │ │ │ ├── AddressService.php │ │ │ ├── AddressTable.php │ │ │ ├── Bookmark.php │ │ │ ├── BookmarkTable.php │ │ │ ├── Category.php │ │ │ ├── CategoryGroup.php │ │ │ ├── CategoryGroupTable.php │ │ │ ├── CategoryTable.php │ │ │ ├── Client.php │ │ │ ├── ClientTable.php │ │ │ ├── ContactMethod.php │ │ │ ├── ContactMethodTable.php │ │ │ ├── Department.php │ │ │ ├── DepartmentTable.php │ │ │ ├── Email.php │ │ │ ├── EmailTable.php │ │ │ ├── GeoCluster.php │ │ │ ├── Image.php │ │ │ ├── IssueType.php │ │ │ ├── IssueTypeTable.php │ │ │ ├── Location.php │ │ │ ├── Media.php │ │ │ ├── MediaTable.php │ │ │ ├── Metrics.php │ │ │ ├── Open311Client.php │ │ │ ├── Person.php │ │ │ ├── PersonTable.php │ │ │ ├── Phone.php │ │ │ ├── PhoneTable.php │ │ │ ├── RentalService.php │ │ │ ├── Report.php │ │ │ ├── ResponseTemplate.php │ │ │ ├── ResponseTemplateTable.php │ │ │ ├── Search.php │ │ │ ├── Substatus.php │ │ │ ├── SubstatusTable.php │ │ │ ├── Ticket.php │ │ │ ├── TicketHistory.php │ │ │ └── TicketTable.php │ │ ├── Paginator.php │ │ └── TableGateway.php │ ├── Domain │ │ └── Auth │ │ │ ├── AuthenticationInterface.php │ │ │ └── ExternalIdentity.php │ └── Test │ │ ├── Database.xml │ │ ├── Database │ │ ├── ActionTest.php │ │ └── README.md │ │ ├── Integration.xml │ │ ├── Integration │ │ ├── AddressServiceTest.php │ │ ├── Dan.png │ │ ├── DatabaseTest.php │ │ ├── MediaTest.php │ │ ├── ModelTest.php │ │ ├── README.md │ │ ├── RentalServiceTest.php │ │ ├── SolrTest.php │ │ └── TicketTest.php │ │ ├── README.md │ │ ├── Selenium │ │ ├── README.md │ │ ├── SeleniumTest.php │ │ └── TestSomething.php │ │ ├── Unit.xml │ │ └── Unit │ │ ├── AuthenticationTest.php │ │ ├── CategoryTest.php │ │ ├── PersonTest.php │ │ ├── README.md │ │ └── TicketTest.php ├── templates │ ├── csv │ │ └── default.inc │ ├── html │ │ ├── backend.inc │ │ ├── callback.inc │ │ ├── default.inc │ │ ├── email.inc │ │ ├── helpers │ │ │ ├── ButtonLink.php │ │ │ ├── CommonEditDeleteButtons.php │ │ │ ├── Dropdown.php │ │ │ ├── Field.php │ │ │ ├── FormatDuration.php │ │ │ ├── PersonChooser.php │ │ │ ├── RenderInputs.php │ │ │ └── SaveAndCancelButtons.php │ │ ├── issues.inc │ │ ├── media.inc │ │ ├── merging.inc │ │ ├── open311.inc │ │ ├── partial.inc │ │ ├── partials │ │ │ ├── assets.inc │ │ │ ├── footer.inc │ │ │ ├── garbageCollection.inc │ │ │ ├── head.inc │ │ │ ├── header.inc │ │ │ ├── nav1.inc │ │ │ ├── panel-widgets │ │ │ │ ├── Administrator_menu.inc │ │ │ │ └── User_menu.inc │ │ │ ├── sidebar.inc │ │ │ └── stylesheets.inc │ │ ├── people.inc │ │ ├── print.inc │ │ ├── search.inc │ │ └── tickets.inc │ ├── json │ │ ├── backend.inc │ │ ├── default.inc │ │ ├── open311.inc │ │ ├── people.inc │ │ └── search.inc │ ├── txt │ │ └── email.inc │ └── xml │ │ ├── default.inc │ │ ├── open311.inc │ │ ├── partial.inc │ │ └── people.inc └── tests │ ├── Open311TestClient.html │ ├── TestAccessControls.php │ ├── TestErrorHandling.php │ ├── databaseTests │ ├── AddressTest.php │ ├── BookmarkTest.php │ ├── CategoryTableTest.php │ ├── CategoryTest.php │ ├── ClientTest.php │ ├── ContactMethodTest.php │ ├── DatabaseTestCase.php │ ├── DepartmentTest.php │ ├── 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