├── .gitignore ├── Dockerfile ├── LICENSE ├── Pipfile ├── Procfile ├── README.md ├── app.json ├── bot.py ├── docker_compose_local_mongodb.yml ├── docker_compose_remote_mongodb.yml ├── msgs.py ├── requirements.txt ├── serverless_sample.yml └── set_webhook.py /.gitignore: -------------------------------------------------------------------------------- 1 | *.yml 2 | -------------------------------------------------------------------------------- /Dockerfile: -------------------------------------------------------------------------------- 1 | FROM python:3.8-alpine 2 | 3 | RUN pip install flask 4 | RUN pip install pytelegrambotapi 5 | RUN pip install pymongo 6 | RUN pip install pymongo[tls] 7 | RUN pip install pymongo[srv] 8 | 9 | add msgs.py / 10 | add bot.py / 11 | 12 | CMD [ "python", "./bot.py" ] 13 | -------------------------------------------------------------------------------- /LICENSE: -------------------------------------------------------------------------------- 1 | GNU GENERAL PUBLIC LICENSE 2 | Version 3, 29 June 2007 3 | 4 | Copyright (C) 2007 Free Software Foundation, Inc. 5 | Everyone is permitted to copy and distribute verbatim copies 6 | of this license document, but changing it is not allowed. 7 | 8 | Preamble 9 | 10 | The GNU General Public License is a free, copyleft license for 11 | software and other kinds of works. 12 | 13 | The licenses for most software and other practical works are designed 14 | to take away your freedom to share and change the works. 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Interpretation of Sections 15 and 16. 613 | 614 | If the disclaimer of warranty and limitation of liability provided 615 | above cannot be given local legal effect according to their terms, 616 | reviewing courts shall apply local law that most closely approximates 617 | an absolute waiver of all civil liability in connection with the 618 | Program, unless a warranty or assumption of liability accompanies a 619 | copy of the Program in return for a fee. 620 | 621 | END OF TERMS AND CONDITIONS 622 | 623 | How to Apply These Terms to Your New Programs 624 | 625 | If you develop a new program, and you want it to be of the greatest 626 | possible use to the public, the best way to achieve this is to make it 627 | free software which everyone can redistribute and change under these terms. 628 | 629 | To do so, attach the following notices to the program. It is safest 630 | to attach them to the start of each source file to most effectively 631 | state the exclusion of warranty; and each file should have at least 632 | the "copyright" line and a pointer to where the full notice is found. 633 | 634 | 635 | Copyright (C) 636 | 637 | This program is free software: you can redistribute it and/or modify 638 | it under the terms of the GNU General Public License as published by 639 | the Free Software Foundation, either version 3 of the License, or 640 | (at your option) any later version. 641 | 642 | This program is distributed in the hope that it will be useful, 643 | but WITHOUT ANY WARRANTY; without even the implied warranty of 644 | MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the 645 | GNU General Public License for more details. 646 | 647 | You should have received a copy of the GNU General Public License 648 | along with this program. If not, see . 649 | 650 | Also add information on how to contact you by electronic and paper mail. 651 | 652 | If the program does terminal interaction, make it output a short 653 | notice like this when it starts in an interactive mode: 654 | 655 | Copyright (C) 656 | This program comes with ABSOLUTELY NO WARRANTY; for details type `show w'. 657 | This is free software, and you are welcome to redistribute it 658 | under certain conditions; type `show c' for details. 659 | 660 | The hypothetical commands `show w' and `show c' should show the appropriate 661 | parts of the General Public License. Of course, your program's commands 662 | might be different; for a GUI interface, you would use an "about box". 663 | 664 | You should also get your employer (if you work as a programmer) or school, 665 | if any, to sign a "copyright disclaimer" for the program, if necessary. 666 | For more information on this, and how to apply and follow the GNU GPL, see 667 | . 668 | 669 | The GNU General Public License does not permit incorporating your program 670 | into proprietary programs. If your program is a subroutine library, you 671 | may consider it more useful to permit linking proprietary applications with 672 | the library. If this is what you want to do, use the GNU Lesser General 673 | Public License instead of this License. But first, please read 674 | . 675 | -------------------------------------------------------------------------------- /Pipfile: -------------------------------------------------------------------------------- 1 | [[source]] 2 | 3 | url = "https://pypi.python.org/simple" 4 | verify_ssl = true 5 | 6 | 7 | [packages] 8 | 9 | dnspython = "2.0.0" 10 | Flask = "2.0.0" 11 | gunicorn = "20.1.0" 12 | pyTelegramBotAPI = "4.2.2" 13 | pymongo = "3.12.0" 14 | 15 | [requires] 16 | 17 | python_version = "3.8" 18 | -------------------------------------------------------------------------------- /Procfile: -------------------------------------------------------------------------------- 1 | web: gunicorn bot:server 2 | -------------------------------------------------------------------------------- /README.md: -------------------------------------------------------------------------------- 1 | # [Clientes.Chat](https://clientes.chat) 2 | 3 | * [Sobre o serviço](#sobre-o-serviço) 4 | * [Configuração](#configuração) 5 | * [Banco de Dados](#banco-de-dados) 6 | * [Variáveis de Ambiente](#variáveis-de-ambiente) 7 | * [Docker](#docker) 8 | * [Python](#python) 9 | * [AWS Lambda](#aws-lambda) 10 | * [Contribuição](#contribuição) 11 | 12 | ## Sobre o serviço 13 | 14 | A maneira mais organizada de atender seus clientes no Telegram! 15 | 16 | Para mais informações e ajuda, [visite o site](https://clientes.chat). 17 | 18 | ## Configuração 19 | 20 | ### Banco de Dados 21 | 22 | O bot exige um banco de dados MongoDB em funcionamento. 23 | 24 | #### Container com banco de dados local 25 | 26 | O arquivo `docker_compose_local_mongodb.yml` mostra como seria o deploy de um conteiner com o bot e outro com o banco de dados, já com a comunicação entre eles funcionando corretamente. 27 | 28 | #### Container com baco de dados remoto 29 | 30 | Para este caso, utilize o arquivo `docker_compose_remote_mongodb.yml`. 31 | 32 | ### Variáveis de ambiente 33 | 34 | `TOKEN`: Token do bot gerado no [@BotFather](https://t.me/BotFather); 35 | 36 | `SAC_CHANNEL`: ID do canal em que serão feitos os atendimentos; 37 | 38 | `SAC_GROUP`: ID do grupo que será vinculado ao canal para atendimentos; 39 | 40 | `BOT_USERNAME`: Nome de usuário do bot que será exibido na mensagem inline; 41 | 42 | `MONGO_CON`: String de conexão ao banco de dados; 43 | 44 | `LOG_DAYS`: Tempo de retenção do histórico das mensagens no banco. Útil para que as respostas à mensagens funcionem adequadamente; 45 | 46 | `NOTIFY_ADMINS`: `1` para notificar administradores em caso de novas mensagens. `0` para não notificar; 47 | 48 | `START_MSG`: Mensagem de resposta ao comando de `/start`. Utilize `
` para quebras de linhas; 49 | 50 | `RESTART_MSG`: Mensagem de resposta quando um atendimento é reaberto. Utilize `
` para quebras de linhas; 51 | 52 | `END_MSG`: Mensagem enviada quando um atendimento é finalizado. Utilize `
` para quebras de linhas; 53 | 54 | WEBHOOK`: Caso a variável seja definida, o bot irá funcionar com webhook. Caso contrário, com polling. 55 | 56 | ### Docker 57 | 58 | ![Docker Pulls](https://img.shields.io/docker/pulls/gabrielrf/clienteschat) 59 | 60 | Escolhido o arquivo ideal para seu banco de dados e feitas as configurações das [variáveis de ambiente](#variáveis-de-ambiente), renomeie o arquivo para `docker-compose.yml` execute o comando: 61 | 62 | `docker-compose up -d` 63 | 64 | ### Python 65 | 66 | > Para usar este método é necessário ter um banco de dados MongoDB já em funcionamento. 67 | 68 | Clone o repositório e edite as variáveis do arquivo `bot.py` conforme a explicação das [variáveis de ambiente usadas em docker](#variáveis-de-ambiente). 69 | 70 | Instale as dependências: 71 | 72 | ``` 73 | pip install -r requirements.txt 74 | ``` 75 | 76 | Execute o bot: 77 | 78 | ``` 79 | python bot.py 80 | ``` 81 | 82 | ### AWS Lambda 83 | 84 | > Para mais informações, visite: [serverless.com](https://www.serverless.com/framework/docs/getting-started) 85 | 86 | O bot está pronto para funcionar com *webhook* em uma função AWS Lambda. 87 | 88 | Edite o arquivo `serverless_sample.yml` seguindo as [variáveis de ambiente](#variáveis-de-ambiente) explicadas anteriormente. Renomeie o arquivo para `serverless.yml` e execute: 89 | 90 | ``` 91 | export TOKEN=12345678:AAAAAAAAAAAAAAAAAAAAABBBBBBBCCCC 92 | export WEBHOOK=True 93 | serverless deploy 94 | ``` 95 | 96 | Isto irá criar a função e demais componentes necessários para o funcionamento do serviço. Copie a URL exibida no fim da execução e a defina como uma variável de ambiente. Execute: 97 | 98 | ``` 99 | python3 set_webhook.py 100 | serverless deploy 101 | ``` 102 | 103 | ## Contribuição 104 | 105 | **Toda contribuição é bem vinda!** 106 | -------------------------------------------------------------------------------- /app.json: -------------------------------------------------------------------------------- 1 | { 2 | "name": "Clientes.Chat", 3 | "description": "Atendimento a clientes via Telegram", 4 | "repository": "https://github.com/GabrielRF/ClientesChat", 5 | "logo": "https://clientes.chat/images/ClientesChatBot.png", 6 | "keywords": ["telegram", "telegram-bot", "python"] 7 | } 8 | -------------------------------------------------------------------------------- /bot.py: -------------------------------------------------------------------------------- 1 | import datetime 2 | import json 3 | import telebot 4 | import time 5 | import msgs 6 | import os 7 | from telebot import types, util 8 | from pymongo import ASCENDING, MongoClient 9 | 10 | TOKEN = os.getenv('TOKEN') 11 | sac_channel = os.getenv('SAC_CHANNEL') 12 | sac_group = os.getenv('SAC_GROUP') 13 | sac_bot = os.getenv('BOT_USERNAME') 14 | MONGO_CON = os.getenv('MONGO_CON') 15 | LOG_DAYS = os.getenv('LOG_DAYS') 16 | START_MSG = os.getenv('START_MSG') 17 | RESTART_MSG = os.getenv('RESTART_MSG') 18 | END_MSG = os.getenv('END_MSG') 19 | NOTIFY_ADMINS = os.getenv('NOTIFY_ADMINS') 20 | WEBHOOK = os.getenv('WEBHOOK', False) 21 | 22 | client = MongoClient(f"{MONGO_CON}") 23 | db = client[sac_bot] 24 | 25 | if WEBHOOK: 26 | bot = telebot.TeleBot(TOKEN, threaded=False) 27 | else: 28 | bot = telebot.TeleBot(TOKEN) 29 | 30 | bot.set_my_commands([ 31 | telebot.types.BotCommand("/start", "Novo atendimento"), 32 | telebot.types.BotCommand("/tos", "Termos do serviço"), 33 | telebot.types.BotCommand("/ajuda", "Ajuda"), 34 | ], telebot.types.BotCommandScope('all_private_chats')) 35 | 36 | bot.set_my_commands([ 37 | telebot.types.BotCommand("/p", "Definir proridade"), 38 | telebot.types.BotCommand("/fim", "Encerrar um atendimento"), 39 | telebot.types.BotCommand("/fs", "Encerrar silenciosamente um atendimento"), 40 | telebot.types.BotCommand("/ajuda", "Ajuda"), 41 | telebot.types.BotCommand("/resposta", "Definir uma resposta pronta"), 42 | telebot.types.BotCommand("/remover", "Remover uma resposta pronta"), 43 | telebot.types.BotCommand("/ban", "Banir usuário"), 44 | ], telebot.types.BotCommandScope('all_group_chats')) 45 | 46 | def search_user(user_id): 47 | return db.users.find_one({"user_id": user_id}) 48 | 49 | def search_thread(thread_id): 50 | return db.users.find_one({'thread_id': thread_id}) 51 | 52 | def search_message(key, arg): 53 | return db.msgs.find_one({key: arg}) 54 | 55 | def convert_thread(channel_thread, group_thread): 56 | return db.users.update_one( 57 | {'thread_id': channel_thread}, 58 | {'$set': {'thread_id': group_thread}} 59 | ) 60 | 61 | def get_priority(value): 62 | cases = { 63 | -1: '❌', 64 | 0: '⬜️', 65 | 1: '🟦', 66 | 2: '🟩', 67 | 3: '🟨', 68 | 4: '🟧', 69 | 5: '🟥', 70 | } 71 | return cases.get(value) 72 | 73 | def update_thread(user_id): 74 | data = search_user(user_id) 75 | msg = msgs.topic_format.format(get_priority(data["priority"]), data["user_id"], data["name"], '') 76 | try: 77 | bot.edit_message_text(chat_id=sac_channel, message_id=data['channel_thread'], text=msg, parse_mode='HTML') 78 | except: 79 | pass 80 | 81 | def add_user_db(message): 82 | first_name = str(message.from_user.first_name).replace('None', '') 83 | last_name = str(message.from_user.last_name).replace('None', '') 84 | return db.users.insert_one({ 85 | 'user_id': message.from_user.id, 86 | 'name': f'{first_name} {last_name}', 87 | 'priority': 1, 88 | }) 89 | 90 | def update_user_info(user_id, key, arg): 91 | try: 92 | arg = arg.replace('None', '') 93 | except AttributeError: 94 | pass 95 | return db.users.update_one( 96 | {'user_id': user_id}, 97 | {'$set': {key: arg}}, 98 | ) 99 | 100 | def add_user_thread(user_id, thread_id): 101 | return db.users.update_one( 102 | {'user_id': user_id}, 103 | {'$set': { 104 | 'thread_id': thread_id, 105 | 'channel_thread': thread_id, 106 | }}, 107 | ) 108 | 109 | def is_team_member(user_id): 110 | if bot.get_chat_member(sac_channel, user_id).status == 'left': 111 | return False 112 | return True 113 | 114 | def add_quick_answer(message): 115 | return db.answers.insert_one({ 116 | 'message': str(message), 117 | }) 118 | 119 | def del_quick_answer(message): 120 | result = db.answers.delete_one({ 121 | 'message': str(message), 122 | }) 123 | return result.deleted_count 124 | 125 | def inc_quick_answer(message): 126 | return db.metrics.update_one( 127 | {"message": message}, 128 | {"$inc": {"usage": 1}}, 129 | upsert=True, 130 | ) 131 | 132 | def find_quick_answer(text=None): 133 | if text: 134 | return db.answers.find({'message': {'$regex': f'(?i){text}'}}) 135 | else: 136 | return db.answers.find() 137 | 138 | 139 | def add_message(user_id, private_id, group_id, message): 140 | db.msgs.create_index('date', expireAfterSeconds=86400*int(LOG_DAYS)) 141 | return db.msgs.insert_one({ 142 | 'user_id': user_id, 143 | 'private_id': private_id, 144 | 'group_id': group_id, 145 | 'message': str(message), 146 | 'date': datetime.datetime.now() 147 | }) 148 | 149 | @bot.message_handler(content_types=['document', 'audio', 'photo', 'animation', 'video_note', 'voice', 'sticker', 'video', 'contact']) 150 | def documents(message): 151 | bot.send_chat_action(message.chat.id, 'typing') 152 | if is_team_member(message.from_user.id): 153 | channel_thread = message.json['reply_to_message']['message_id'] 154 | user = search_thread(channel_thread) 155 | if user: 156 | msg = bot.copy_message(user['user_id'], sac_group, message.message_id) 157 | else: 158 | user = search_message('group_id', channel_thread) 159 | msg = bot.copy_message(user['user_id'], sac_group, message.message_id) 160 | add_message(user['user_id'], msg.message_id, message.message_id, msg) 161 | else: 162 | user = search_user(message.from_user.id) 163 | msg = bot.copy_message(sac_group, message.from_user.id, message.message_id, reply_to_message_id=user['thread_id']) 164 | add_message(message.from_user.id, message.message_id, msg.message_id, message) 165 | if user['priority'] == -1: 166 | update_user_info(user['user_id'], 'priority', -1) 167 | else: 168 | if user['priority'] == 0: 169 | update_user_info(user['user_id'], 'priority', 1) 170 | else: 171 | update_user_info(user['user_id'], 'priority', user['priority']) 172 | bot.pin_chat_message(sac_channel, user['channel_thread'], disable_notification=True) 173 | try: 174 | update_thread(user['user_id']) 175 | except: 176 | pass 177 | 178 | @bot.message_handler(content_types=['pinned_message']) 179 | @bot.channel_post_handler(content_types=['pinned_message']) 180 | def on_pin(message): 181 | if int(NOTIFY_ADMINS): 182 | name = message.pinned_message.text 183 | url = f"tg:privatepost?channel={sac_channel.replace('-100', '')}&post={message.pinned_message.message_id}" 184 | for admin in bot.get_chat_administrators(sac_channel): 185 | try: 186 | bot.send_message(admin.user.id, msgs.pinned_msg.format(url, name), parse_mode='HTML') 187 | except: 188 | pass 189 | bot.delete_message(sac_channel, message.message_id) 190 | 191 | @bot.message_handler(commands=['ajuda', 'help']) 192 | def help(message): 193 | bot.send_chat_action(message.chat.id, 'typing') 194 | if is_team_member(message.from_user.id): 195 | try: 196 | bot.send_message(sac_group, msgs.help_operator, parse_mode='HTML', reply_to_message_id=message.reply_to_message.message_id) 197 | except: 198 | bot.reply_to(message, msgs.help_user, parse_mode='HTML') 199 | else: 200 | bot.reply_to(message, msgs.help_user, parse_mode='HTML') 201 | 202 | @bot.message_handler(commands=['fim']) 203 | def unpin(message): 204 | bot.send_chat_action(message.chat.id, 'typing') 205 | if not is_team_member(message.from_user.id): 206 | return 207 | bot.unpin_chat_message(sac_channel, message.json['reply_to_message']['forward_from_message_id']) 208 | try: 209 | user_id = search_thread(message.reply_to_message.message_id)['user_id'] 210 | update_user_info(user_id, 'priority', 0) 211 | try: 212 | update_thread(user_id) 213 | except: 214 | pass 215 | bot.send_message(sac_group, msgs.end_operator.format(message.from_user.id, message.from_user.first_name, message.from_user.last_name, END_MSG.replace('
', '\n')), parse_mode='HTML', reply_to_message_id=message.reply_to_message.message_id) 216 | bot.send_message(user_id, END_MSG.replace('
', '\n'), parse_mode='HTML') 217 | except: 218 | pass 219 | bot.delete_message(message.chat.id, message.message_id) 220 | 221 | @bot.message_handler(commands=['fs']) 222 | def quiet_unpin(message): 223 | bot.send_chat_action(message.chat.id, 'typing') 224 | if not is_team_member(message.from_user.id): 225 | return 226 | bot.unpin_chat_message(sac_channel, message.json['reply_to_message']['forward_from_message_id']) 227 | try: 228 | user_id = search_thread(message.reply_to_message.message_id)['user_id'] 229 | update_user_info(user_id, 'priority', 0) 230 | try: 231 | update_thread(user_id) 232 | except: 233 | pass 234 | bot.send_message(sac_group, msgs.silenced_end_operator.format(message.from_user.id, message.from_user.first_name, message.from_user.last_name), parse_mode='HTML', reply_to_message_id=message.reply_to_message.message_id) 235 | except: 236 | pass 237 | bot.delete_message(message.chat.id, message.message_id) 238 | 239 | @bot.message_handler(commands=['ban']) 240 | def ban(message): 241 | bot.send_chat_action(message.chat.id, 'typing') 242 | if not is_team_member(message.from_user.id): 243 | return 244 | bot.unpin_chat_message(sac_channel, message.json['reply_to_message']['forward_from_message_id']) 245 | user_id = message.reply_to_message.json['entities'][0]['user']['id'] 246 | try: 247 | update_user_info(user_id, 'priority', -1) 248 | try: 249 | update_thread(user_id) 250 | except: 251 | pass 252 | bot.send_message(sac_group, msgs.ban_operator.format(message.from_user.id, message.from_user.first_name, message.from_user.last_name), parse_mode='HTML', reply_to_message_id=message.reply_to_message.message_id) 253 | except: 254 | pass 255 | bot.delete_message(message.chat.id, message.message_id) 256 | 257 | @bot.message_handler(commands=['p']) 258 | def set_priority(message): 259 | bot.send_chat_action(message.chat.id, 'typing') 260 | if is_team_member(message.from_user.id): 261 | channel_thread = message.json['reply_to_message']['message_id'] 262 | user = search_thread(channel_thread) 263 | if len(message.text.split(' ')) > 1: 264 | priority = message.text.split()[-1] 265 | try: 266 | if 1 <= int(priority) <= 5: 267 | try: 268 | update_user_info(user['user_id'], 'priority', int(priority)) 269 | msg = update_thread(user['user_id']) 270 | bot.send_message(sac_group, msgs.changed_priority, parse_mode='HTML', reply_to_message_id=message.reply_to_message.message_id) 271 | except: 272 | pass 273 | bot.delete_message(message.chat.id, message.message_id) 274 | return 275 | except ValueError: 276 | pass 277 | bot.send_message(sac_group, msgs.set_priority, parse_mode='HTML', disable_notification=True, reply_to_message_id=message.reply_to_message.message_id) 278 | 279 | @bot.message_handler(commands=['tos']) 280 | def tos(message): 281 | bot.send_chat_action(message.chat.id, 'typing') 282 | bot.reply_to(message, msgs.tos, parse_mode='HTML') 283 | 284 | @bot.message_handler(commands=['start']) 285 | def cmd_start(message): 286 | bot.send_chat_action(message.chat.id, 'typing') 287 | if not is_team_member(message.from_user.id): 288 | user = search_user(message.from_user.id) 289 | if not user: 290 | add_user_db(message) 291 | msg = bot.send_message(sac_channel, msgs.topic_format.format(get_priority(0), message.from_user.id, message.from_user.first_name, message.from_user.last_name), parse_mode='HTML', disable_notification=True) 292 | add_user_thread(message.from_user.id, msg.message_id) 293 | user = search_user(message.from_user.id) 294 | bot.reply_to(message, START_MSG.format(message.from_user.first_name).replace('
', '\n'), parse_mode='HTML') 295 | if ' ' in message.text: 296 | start_param = message.text.replace('/start ', '') 297 | bot.send_message(sac_group, msgs.from_source.format(start_param), reply_to_message_id=user['thread_id'], parse_mode='HTML') 298 | else: 299 | bot.send_message(message.from_user.id, msgs.start_operator, parse_mode='HTML') 300 | 301 | def quick_answer_save(message): 302 | bot.send_chat_action(message.chat.id, 'typing') 303 | if is_team_member(message.from_user.id): 304 | if '/cancelar' in message.text: 305 | try: 306 | msg = bot.send_message(sac_group, msgs.quick_answer_error, parse_mode='HTML', reply_to_message_id=message.reply_to_message.message_id) 307 | except: 308 | msg = bot.send_message(message.chat.id, msgs.quick_answer_error, parse_mode='HTML') 309 | return 310 | add_quick_answer(message.text) 311 | try: 312 | msg = bot.send_message(sac_group, msgs.quick_answer_saved, parse_mode='HTML', reply_to_message_id=message.reply_to_message.message_id) 313 | except: 314 | msg = bot.send_message(message.chat.id, msgs.quick_answer_saved, parse_mode='HTML') 315 | 316 | 317 | @bot.message_handler(commands=['resposta']) 318 | def quick_answer(message): 319 | bot.send_chat_action(message.chat.id, 'typing') 320 | if is_team_member(message.from_user.id): 321 | try: 322 | msg = bot.send_message(sac_group, msgs.quick_answer_ask, parse_mode='HTML', reply_to_message_id=message.reply_to_message.message_id) 323 | except: 324 | msg = bot.send_message(message.chat.id, msgs.quick_answer_ask, parse_mode='HTML') 325 | bot.register_next_step_handler(msg, quick_answer_save) 326 | 327 | def quick_answer_deleted(message): 328 | bot.send_chat_action(message.chat.id, 'typing') 329 | if is_team_member(message.from_user.id): 330 | answer = message.text 331 | answer = del_quick_answer(answer) 332 | if int(answer): 333 | msg = bot.send_message(sac_group, msgs.quick_answer_deleted, parse_mode='HTML', reply_to_message_id=message.reply_to_message.message_id) 334 | else: 335 | msg = bot.send_message(sac_group, msgs.quick_answer_error, parse_mode='HTML', reply_to_message_id=message.reply_to_message.message_id) 336 | 337 | @bot.message_handler(commands=['remover']) 338 | def quick_answer_del(message): 339 | bot.send_chat_action(message.chat.id, 'typing') 340 | if is_team_member(message.from_user.id): 341 | msg = bot.send_message(sac_group, msgs.quick_answer_del, parse_mode='HTML', reply_to_message_id=message.reply_to_message.message_id) 342 | bot.register_next_step_handler(msg, quick_answer_deleted) 343 | 344 | @bot.message_handler(func=lambda m:True) 345 | def on_message(message): 346 | bot.send_chat_action(message.chat.id, 'typing') 347 | if message.from_user.id == 777000 and '👤' in message.text and '⬜️' in message.text: 348 | channel_thread = search_thread(message.forward_from_message_id)['thread_id'] 349 | group_thread = message.message_id 350 | convert_thread(channel_thread, group_thread) 351 | if message.from_user.id > 777000 and not is_team_member(message.from_user.id): 352 | try: 353 | user = search_message('private_id', message.reply_to_message.message_id) 354 | reply_id = user['group_id'] 355 | msg = bot.copy_message(sac_group, message.from_user.id, message.message_id, reply_to_message_id=reply_id) 356 | except: 357 | try: 358 | user = search_user(message.from_user.id) 359 | update_user_info(user['user_id'], 'name', f'{message.from_user.first_name} {message.from_user.last_name}') 360 | except: 361 | cmd_start(message) 362 | return 363 | update_thread(user['user_id']) 364 | user = search_user(message.from_user.id) 365 | reply_id = user['thread_id'] 366 | channel_thread = user['channel_thread'] 367 | if user['priority'] == -1: 368 | update_user_info(user['user_id'], 'priority', -1) 369 | else: 370 | try: 371 | if user['priority'] == 0: 372 | update_user_info(user['user_id'], 'priority', 1) 373 | bot.send_message(user['user_id'], RESTART_MSG.replace('
', '\n'), parse_mode='HTML') 374 | else: 375 | update_user_info(user['user_id'], 'priority', user['priority']) 376 | bot.pin_chat_message(sac_channel, channel_thread, disable_notification=True) 377 | update_thread(user['user_id']) 378 | msg = bot.copy_message(sac_group, message.from_user.id, message.message_id, reply_to_message_id=reply_id) 379 | except: 380 | update_user_info(message.from_user.id, 'user_id', f"-{message.from_user.id}") 381 | cmd_start(message) 382 | return 383 | add_message(message.from_user.id, message.message_id, msg.message_id, message) 384 | if message.from_user.id > 777000 and is_team_member(message.from_user.id): 385 | try: 386 | if '#' == message.text[0]: 387 | return 388 | if search_thread(message.reply_to_message.message_id): 389 | reply_id = search_thread(message.reply_to_message.message_id) 390 | msg = bot.copy_message(reply_id['user_id'], message.chat.id, message.message_id, reply_to_message_id=reply_id) 391 | else: 392 | reply_id = search_message('group_id', message.reply_to_message.message_id) 393 | msg = bot.copy_message(reply_id['user_id'], message.chat.id, message.message_id, reply_to_message_id=reply_id['private_id']) 394 | add_message(reply_id['user_id'], msg.message_id, message.message_id, msg) 395 | except AttributeError: 396 | bot.reply_to(message, msgs.error_operator) 397 | except: 398 | bot.reply_to(message, msgs.bot_banned) 399 | bot.unpin_chat_message(sac_channel, message.json['reply_to_message']['forward_from_message_id']) 400 | update_user_info(reply_id['user_id'], 'priority', -1) 401 | try: 402 | update_thread(reply_id['user_id']) 403 | except: 404 | pass 405 | 406 | @bot.edited_message_handler(func=lambda m:True) 407 | def on_edit(message): 408 | bot.send_chat_action(message.chat.id, 'typing') 409 | if message.chat.id == sac_group: 410 | return 411 | if message.from_user.id == 777000: 412 | return 413 | if not is_team_member(message.from_user.id): 414 | data = search_message('private_id', message.json['message_id']) 415 | try: 416 | bot.edit_message_text(message.text, sac_group, data['group_id']) 417 | add_message(message.from_user.id, data['private_id'], 'edit', message) 418 | except: 419 | pass 420 | else: 421 | chat_id = search_message('group_id', message.message_id) 422 | try: 423 | bot.edit_message_text(message.text, chat_id['user_id'], chat_id['private_id']) 424 | add_message(chat_id['user_id'], chat_id['private_id'], 'edit', message) 425 | except: 426 | pass 427 | 428 | @bot.chat_member_handler(func=lambda m:True) 429 | def on_chat_action(message): 430 | if message.chat.type == 'channel': 431 | return 432 | if message.new_chat_member.status == 'member': 433 | bot.ban_chat_member(message.chat.id, message.new_chat_member.user.id) 434 | bot.unban_chat_member(message.chat.id, message.new_chat_member.user.id) 435 | 436 | @bot.inline_handler(func=lambda m: True) 437 | def query_text(query): 438 | if not is_team_member(query.from_user.id): 439 | query_result = types.InlineQueryResultArticle(0, f'@{sac_bot}', types.InputTextMessageContent(msgs.inline_user_link.format(sac_bot))) 440 | bot.answer_inline_query(query.id, [query_result], is_personal=True, switch_pm_text=msgs.inline_user_header, switch_pm_parameter='start') 441 | else: 442 | answers = find_quick_answer(query.query) 443 | query_result = [] 444 | for i, answer in enumerate(answers[:25]): 445 | query_result.append(types.InlineQueryResultArticle(i, answer['message'], types.InputTextMessageContent(answer['message'], parse_mode='Markdown', disable_web_page_preview=True))) 446 | bot.answer_inline_query(query.id, query_result, cache_time=120) 447 | 448 | if not WEBHOOK: 449 | bot.polling() 450 | 451 | def hello_http(event, context): 452 | update = telebot.types.Update.de_json(event['body']) 453 | try: 454 | bot.process_new_updates([update]) 455 | except: 456 | pass 457 | return {"statusCode": 200, "body": "hello world"} 458 | 459 | if __name__ == "__main__": 460 | bot.remove_webhook() 461 | -------------------------------------------------------------------------------- /docker_compose_local_mongodb.yml: -------------------------------------------------------------------------------- 1 | version: '3.9' 2 | services: 3 | clienteschat: 4 | image: gabrielrf/clienteschat 5 | environment: 6 | TOKEN: 7 | SAC_CHANNEL: 8 | SAC_GROUP: 9 | BOT_USERNAME: 10 | MONGO_CON: mongodb://mongodb 11 | LOG_DAYS: 14 12 | NOTIFY_ADMINS: 1 13 | START_MSG: 14 | RESTART_MSG: 15 | END_MSG: 16 | restart: always 17 | depends_on: 18 | - mongodb 19 | deploy: 20 | replicas: 1 21 | networks: 22 | - clienteschat 23 | 24 | mongodb: 25 | image: mongo 26 | restart: always 27 | environment: 28 | - AUTH=no 29 | command: 30 | "mongod --oplogSize 128 --quiet" 31 | networks: 32 | - clienteschat 33 | volumes: 34 | - /mnt/clienteschat:/data/db 35 | 36 | networks: 37 | clienteschat: 38 | -------------------------------------------------------------------------------- /docker_compose_remote_mongodb.yml: -------------------------------------------------------------------------------- 1 | version: '3.9' 2 | services: 3 | clienteschat: 4 | image: gabrielrf/clienteschat 5 | environment: 6 | TOKEN: 7 | SAC_CHANNEL: 8 | SAC_GROUP: 9 | BOT_USERNAME: 10 | MONGO_CON: mongodb+srv://USUARIO:SENHA@SERVIDOR 11 | LOG_DAYS: 14 12 | NOTIFY_ADMINS: 1 13 | START_MSG: 14 | RESTART_MSG: 15 | END_MSG: 16 | restart: always 17 | depends_on: 18 | - mongodb 19 | deploy: 20 | replicas: 1 21 | -------------------------------------------------------------------------------- /msgs.py: -------------------------------------------------------------------------------- 1 | tos = ('Termos de serviço' 2 | '\n' 3 | '\n- Todas as mensagens são registradas, mesmo as editadas e as apagadas.') 4 | start_operator = ('Você faz parte do time de resposta.' 5 | '\nEnvie as mensagens no canal para responder os usuários.') 6 | priorities = ( 7 | #'\n⬜️ 0: Encerrado (/fim;' 8 | '\n🟦 1: Não urgente;' 9 | '\n🟩 2: Pouco urgente;' 10 | '\n🟨 3: Urgente;' 11 | '\n🟧 4: Muito urgente;' 12 | '\n🟥 5: Emergência.' 13 | ) 14 | set_priority = ('⚙️ Envie /p valor para definir o valor da prioridade.' 15 | + priorities) 16 | changed_priority = ('⚙️ Prioridade alterada.') 17 | end_operator = ('⚙️ Atendimento encerrado por {0} {1} {2}.\n\n{3}') 18 | silenced_end_operator = ('⚙️ Atendimento encerrado silenciosamente por {0} {1} {2}.') 19 | ban_operator = ('⚙️ Usuário banido por {0} {1} {2}.') 20 | topic_format = ( 21 | '{0} {1} 👤 {2} {3}') 22 | error_operator = ('⚙️ Utilize os comentários do canal para responder as pessoas.') 23 | help_user = ('Ajuda' 24 | '\nTodas as mensagens enviadas aqui serão enviadas para atendimento.' 25 | '\nPara ler os termos de serviço, envie /tos.') 26 | help_operator = ('⚙️ Ajuda' 27 | '\n\n/p número para alterar a prioridade.' 28 | '\n/fim para encerrar o chamado.' 29 | '\n/ban para banir a pessoa.' 30 | '\nAlterar prioridade ou finalizar automaticamente desbane a pessoa.' 31 | '\nUtilize o bot no modo inline para enviar respostas prontas.' 32 | '\n/resposta para criar uma nova resposta pronta.' 33 | '\n/remover para remover uma resposta pronta.' 34 | '\n\nUtilize o modo inline do bot para encontrar respostas prontas.' 35 | '\nO termo usado no inline servirá de filtro para as respostas.') 36 | bot_banned = ('❌ O bot foi bloqueado pelo usuário ❌') 37 | quick_answer_ask = ('⚙️ Envie uma resposta pronta. Para cancelar, envie /cancelar') 38 | quick_answer_del = ('⚙️ Envie a resposta pronta a ser removida.') 39 | quick_answer_saved = ('⚙️ Resposta pronta salva.') 40 | quick_answer_deleted = ('⚙️ Resposta pronta removida.') 41 | quick_answer_error = ('⚙️ Resposta pronta não localizada. Operação cancelada.') 42 | inline_user_header = ('➡️ Clique aqui para receber atendimento ⬅️') 43 | inline_user_link = ('☎️ Receba atendimento agora\n@{}') 44 | pinned_msg = ('Nova mensagem\n{}.') 45 | from_source = ('⚙️ Origem: {}') 46 | -------------------------------------------------------------------------------- /requirements.txt: -------------------------------------------------------------------------------- 1 | pyTelegramBotAPI==4.12.0 2 | pymongo==4.4.0 3 | Flask==2.2.2 4 | dnspython==2.3.0 5 | -------------------------------------------------------------------------------- /serverless_sample.yml: -------------------------------------------------------------------------------- 1 | service: clienteschat 2 | frameworkVersion: '3' 3 | 4 | provider: 5 | name: aws 6 | runtime: python3.9 7 | region: eu-west-3 8 | 9 | functions: 10 | bot: 11 | handler: bot.hello_http 12 | events: 13 | - httpApi: 14 | path: / 15 | method: post 16 | environment: 17 | SAC_CHANNEL: 18 | SAC_GROUP: 19 | MONGO_CON: 20 | BOT_USERNAME: 21 | TOKEN: ${env:TOKEN} 22 | WEBHOOK: ${env:WEBHOOK} 23 | END_MSG: 🔲 Atendimento encerrado.
Envie /start para começar um novo atendimento. 24 | LOG_DAYS: 14 25 | NOTIFY_ADMINS: 1 26 | RESTART_MSG: Mensagem enviada. ✅
Te responderemos em breve. 27 | START_MSG: Olá, {0}!
Por favor, envie seu relato de forma objetiva e resumida.
Se necessário, inclua prints de tela.
Te responderemos em breve. ✅

Quer um bot igual a este? Clique aqui! 28 | WEBHOOK: True 29 | 30 | plugins: 31 | - serverless-python-requirements 32 | 33 | custom: 34 | pythonRequirements: 35 | dockerizePip: false 36 | usePipenv: false 37 | -------------------------------------------------------------------------------- /set_webhook.py: -------------------------------------------------------------------------------- 1 | import telebot 2 | import sys 3 | 4 | TOKEN = sys.argv[1] 5 | WEBHOOK = sys.argv[2] 6 | 7 | bot = telebot.TeleBot(TOKEN) 8 | 9 | bot.remove_webhook() 10 | bot.set_webhook(WEBHOOK) 11 | --------------------------------------------------------------------------------