├── .github └── workflows │ ├── ci.yml │ └── deployment.yml ├── .gitignore ├── .nvmrc ├── .prettierrc ├── .remarkrc ├── LICENSE ├── README.md ├── assets ├── developers │ ├── adding-support-for-web3-wallet │ │ └── web3-mycrypto.png │ ├── icon.svg │ ├── run-your-own-node-with-mycrypto │ │ └── add-custom-node.jpg │ └── submit-pull-request │ │ ├── changes-editor.png │ │ ├── changes-preview.png │ │ ├── commit-changes.png │ │ ├── create-pull-request.png │ │ ├── improve-this-article.png │ │ └── pencil-icon.png ├── general-knowledge │ ├── about-mycrypto │ │ ├── membership-information │ │ │ └── become-member-screen.png │ │ ├── system-mapping │ │ │ └── separator.png │ │ └── what-are-protected-transactions │ │ │ ├── get-transaction-protection-button.png │ │ │ └── protected-transaction-overview.png │ ├── cryptography │ │ └── ethereum-account-generation-and-how-does-mycrypto-get-entropy │ │ │ └── dont-roll-your-own.jpg │ ├── ethereum-blockchain │ │ ├── a-glossary-of-common-terms-in-the-ethereum-crypto-space │ │ │ ├── identicon-example-1.jpg │ │ │ └── identicon-example-2.jpg │ │ ├── differences-between-wallet-types │ │ │ ├── create-new-wallet.png │ │ │ ├── generate-mnemonic-phrase.png │ │ │ ├── keystore-file-graphic.png │ │ │ ├── keystore-file-unlock.png │ │ │ ├── mnemonic-phrase-graphic.png │ │ │ ├── private-key-graphic.png │ │ │ └── save-private-key.png │ │ ├── intro-to-nfts-and-nft-token-standards │ │ │ ├── erc-1155-example.png │ │ │ └── pokemon-card.jpeg │ │ ├── what-are-internal-transactions │ │ │ └── internal-transactions-on-etherscan.png │ │ ├── what-is-a-derivation-path │ │ │ └── derivation-path-selector.png │ │ ├── what-is-contract-abi │ │ │ ├── contract-abi.jpg │ │ │ └── opensea-abi.png │ │ ├── what-is-eip-1559 │ │ │ ├── tx-fee-detailed.png │ │ │ └── tx-fee-overview.png │ │ ├── what-is-gas │ │ │ └── transaction-fee-slider.png │ │ └── what-is-walletconnect │ │ │ ├── cryptokitties-example.png │ │ │ └── qr-connection.png │ ├── icon.svg │ ├── investing-icos-tokens │ │ └── unsolicited-advice-for-those-holding-token-sales │ │ │ └── unsolicited-advice-1.png │ └── scaling │ │ └── how-to-connect-an-xdai-account-to-mycrypto │ │ ├── accounts-overview.png │ │ └── select-network.png ├── how-to │ ├── accessing-wallet │ │ ├── how-does-view-address-work │ │ │ ├── add-account.png │ │ │ ├── my-accounts-with-view-only.png │ │ │ ├── remove-and-add.png │ │ │ └── settings-and-edit.png │ │ ├── how-to-use-the-parity-signer-with-mycrypto │ │ │ ├── account-info.png │ │ │ ├── account-name.png │ │ │ ├── add-pin.png │ │ │ ├── app-store.jpg │ │ │ ├── mycrypto-access-wallet.png │ │ │ ├── mycrypto-account-details.png │ │ │ ├── new-account.png │ │ │ ├── public-address-qr.png │ │ │ └── scan-qr.png │ │ ├── how-to-use-walletconnect-with-mycrypto │ │ │ ├── coinomi.png │ │ │ ├── metamask-mobile.png │ │ │ ├── trust-wallet.png │ │ │ └── wallet-connect-option.png │ │ └── what-is-screen-lock │ │ │ ├── countdown.png │ │ │ ├── create-password.png │ │ │ ├── forgot-password.png │ │ │ ├── inactivity-timer.png │ │ │ └── unlock-screen.png │ ├── defi │ │ ├── how-to-use-zapper │ │ │ ├── add-funds.png │ │ │ ├── dashboard-finish.png │ │ │ ├── dashboard.png │ │ │ └── information.png │ │ └── how-to-withdraw-from-unipool │ │ │ ├── add-remove-buttons.png │ │ │ ├── connect-to-a-wallet-button.png │ │ │ ├── connect-wallet-list.png │ │ │ ├── list-of-joined-pools.png │ │ │ ├── remove-liquidity.png │ │ │ └── unipool-zaps.png │ ├── getting-started │ │ ├── how-to-create-a-wallet │ │ │ ├── create-new-wallet-overview.png │ │ │ ├── create-new-wallet-selection.png │ │ │ └── desktop-app.png │ │ ├── how-to-get-started-on-mycrypto │ │ │ ├── infographic.png │ │ │ ├── onboarding-icon-1.svg │ │ │ ├── onboarding-icon-10.svg │ │ │ ├── onboarding-icon-2.svg │ │ │ ├── onboarding-icon-3.svg │ │ │ ├── onboarding-icon-4.svg │ │ │ ├── onboarding-icon-5.svg │ │ │ ├── onboarding-icon-6.svg │ │ │ ├── onboarding-icon-7.svg │ │ │ ├── onboarding-icon-8.svg │ │ │ └── onboarding-icon-9.svg │ │ ├── how-to-sign-and-verify-messages-on-ethereum │ │ │ ├── accessing-wallet.png │ │ │ ├── signing-message.png │ │ │ └── verifying-message.png │ │ └── where-to-get-testnet-ether │ │ │ ├── select-recipient.png │ │ │ ├── select-testnet.png │ │ │ └── success.png │ ├── hardware-wallets │ │ ├── archos │ │ │ └── archos-safet-mini │ │ │ │ ├── archos-safet-mini-1.jpg │ │ │ │ ├── archos-safet-mini-2.jpg │ │ │ │ ├── archos-safet-mini-3.jpg │ │ │ │ ├── archos-safet-mini-4.jpg │ │ │ │ ├── archos-safet-mini-5.jpg │ │ │ │ ├── archos-safet-mini-6.jpg │ │ │ │ ├── archos-safet-mini-7.jpg │ │ │ │ └── archos-safet-mini-8.jpg │ │ ├── gridplus │ │ │ ├── how-to-connect-gridplus-to-mycrypto │ │ │ │ ├── account-added.png │ │ │ │ ├── add-account-gridplus-option.png │ │ │ │ ├── connect-to-gridplus-button.png │ │ │ │ ├── device-id-menu-item.png │ │ │ │ ├── enter-device-id.png │ │ │ │ ├── enter-safecard-pin.png │ │ │ │ ├── enter-system-pin.png │ │ │ │ ├── grid-plus-select-account.png │ │ │ │ └── pairing-code-on-device.png │ │ │ └── signing-offchain-message │ │ │ │ ├── input-message.png │ │ │ │ ├── review-message.png │ │ │ │ ├── select-account-to-sign.png │ │ │ │ ├── select-gridplus-option.png │ │ │ │ ├── signed-message.png │ │ │ │ ├── verify-message.png │ │ │ │ └── wait-for-unlock.png │ │ ├── ledger │ │ │ ├── how-to-access-ledger-live-address-in-mycrypto │ │ │ │ ├── custom-derivation-path.png │ │ │ │ └── first-ledger-live-address.png │ │ │ ├── how-to-recover-assets-sent-to-the-wrong-address │ │ │ │ ├── derivation-path-overview.png │ │ │ │ ├── developer-mode.png │ │ │ │ └── eth-recovery-app.png │ │ │ ├── how-to-use-a-ledger-wallet-with-android │ │ │ │ └── how-to-use-a-ledger-wallet-with-android-1.png │ │ │ └── how-to-verify-your-recovery-phrase │ │ │ │ ├── allow-ledger-manager.png │ │ │ │ └── installing-recovery-check.png │ │ └── trezor │ │ │ └── how-to-recover-assets-sent-to-the-wrong-address │ │ │ └── python-venv.png │ ├── how-to-buy-mycrypto-membership │ │ └── purchase-membership.png │ ├── icon.svg │ ├── migrating │ │ ├── how-to-change-your-wallet-password-unencrypted-to-encrypted │ │ │ ├── generate-keystore-file.png │ │ │ └── wallet-info.png │ │ ├── moving-from-mist-to-mycrypto │ │ │ ├── AccessWalletKeystore.png │ │ │ └── InsertKeystore.png │ │ ├── moving-from-mycrypto-to-ledger │ │ │ ├── choose-pin.jpg │ │ │ ├── configure-as-new-device.jpg │ │ │ ├── device-ready.jpg │ │ │ ├── ethereum-app.jpg │ │ │ ├── ethereum-contract-data.jpg │ │ │ ├── ethereum-settings.jpg │ │ │ ├── ledger-accessed.png │ │ │ ├── ledger-addresses.png │ │ │ ├── ledger-screen.png │ │ │ ├── press-both-buttons.jpg │ │ │ ├── version.jpg │ │ │ ├── welcome.jpg │ │ │ ├── write-down-recovery.jpg │ │ │ └── yes.jpg │ │ ├── moving-from-mycrypto-to-metamask │ │ │ ├── moving-from-mycrypto-to-metamask-1.jpg │ │ │ ├── moving-from-mycrypto-to-metamask-2.jpg │ │ │ ├── moving-from-mycrypto-to-metamask-3.jpg │ │ │ └── switch-icon.png │ │ └── moving-from-mycrypto-to-trezor │ │ │ ├── access-your-wallet.png │ │ │ ├── address-list.png │ │ │ ├── backup-complete.png │ │ │ ├── choose-name.png │ │ │ ├── confirm-recovery-phrase.png │ │ │ ├── confirm-transaction.png │ │ │ ├── continue-to-wallet.png │ │ │ ├── create-backup.png │ │ │ ├── create-new.png │ │ │ ├── device-initial-screen.jpg │ │ │ ├── enter-new-pin-device.jpg │ │ │ ├── enter-new-pin-interface.png │ │ │ ├── export-public-key.png │ │ │ ├── gas-slider.png │ │ │ ├── not-backed-up.png │ │ │ ├── pin-set.png │ │ │ ├── re-enter-pin.jpg │ │ │ ├── send-interface.png │ │ │ ├── transaction-details.png │ │ │ ├── trezor-ready.png │ │ │ ├── tx-has-been-broadcast.png │ │ │ ├── unlock-your-trezor.png │ │ │ ├── welcome-to-trezor.png │ │ │ └── write-down-seed.jpg │ ├── nodes-networks │ │ ├── how-to-access-energy-web-chain-tokens │ │ │ ├── add-custom-token-ewtb.png │ │ │ ├── ewt-funds.png │ │ │ ├── ewtb-added.png │ │ │ ├── ledger-derivation.png │ │ │ ├── trezor-derivation.png │ │ │ └── vt-funds.png │ │ └── how-to-use-quiknode-with-mycrypto │ │ │ ├── add-custom-node.png │ │ │ ├── http-provider-url.png │ │ │ └── nodes-overview.png │ ├── offline │ │ └── how-to-run-mycrypto-offline-and-locally │ │ │ └── mycrypto-mac.png │ ├── sending │ │ ├── checking-or-replacing-a-transaction-after-it-has-been-sent │ │ │ ├── confirm-updated-transaction.png │ │ │ ├── pending-overview.png │ │ │ └── transaction-overview-replace.png │ │ ├── checking-the-status-of-a-transaction │ │ │ ├── enter-tx-hash.png │ │ │ ├── more-details.png │ │ │ ├── no-tx-found.png │ │ │ ├── tx-info-shown.png │ │ │ └── tx-status-failed.png │ │ ├── how-to-change-nonce-external-provider │ │ │ ├── custom-nonce-field.png │ │ │ └── customize-transaction-nonce-setting.png │ │ ├── how-to-interact-with-a-multisig-contract │ │ │ ├── access-multisig.png │ │ │ ├── confirm-hash-field.png │ │ │ ├── confirmationneeded-operation-hash.png │ │ │ ├── read-dailylimit.png │ │ │ ├── read-required.png │ │ │ ├── transaction-details.png │ │ │ ├── withdrawal-success-after-confirm.png │ │ │ └── withdrawal-success-no-confirm.png │ │ ├── how-to-know-what-gas-limit-to-use │ │ │ ├── advanced-transaction-settings.png │ │ │ └── gas-used-by-transaction.png │ │ ├── how-to-know-what-gas-price-to-use │ │ │ └── eth-gas-station-overview.png │ │ ├── how-to-send-a-transaction │ │ │ ├── confirm-send.png │ │ │ ├── details-entered.png │ │ │ ├── next-button.png │ │ │ ├── send-assets-button.png │ │ │ ├── sign-transaction.png │ │ │ ├── transaction-fee-slider.png │ │ │ └── transaction-protection.png │ │ └── how-to-speed-up-a-transaction │ │ │ ├── confirm-updated-transaction.png │ │ │ └── pending-overview.png │ └── tokens │ │ └── showing-and-loading-tokens │ │ ├── balance-overview.png │ │ ├── no-tokens-found.png │ │ └── token-balance.png ├── shared │ ├── app-store.png │ ├── google-play.png │ ├── pre-filled-transaction-page.PNG │ └── transaction-pool-infographic.png ├── staying-safe │ ├── advanced-secure-wallets-by-tomshwom │ │ ├── benchmark.png │ │ ├── database.png │ │ ├── guide-qr.png │ │ ├── keepass-unlock.png │ │ ├── password-generation.png │ │ ├── select-key-file.png │ │ └── wallet-diagram.png │ ├── common-scams │ │ ├── common-nft-scams │ │ │ ├── deceitful-bidding-example.png │ │ │ └── impersonation-example.png │ │ ├── hardware-wallet-scams-overview │ │ │ └── pre-owned-hardware-wallet.png │ │ └── phising-overview │ │ │ ├── correct-url.png │ │ │ ├── phishing-url.png │ │ │ ├── play-store-phish.jpg │ │ │ └── twitter-phish.png │ ├── encrypting-your-windows-pc-with-bitlocker │ │ ├── administrator-terminal.png │ │ ├── encryption-progress.png │ │ └── terminal-output.png │ ├── how-to-stay-safe │ │ ├── esl-fake-account-twitter.png │ │ ├── how-to-mute-words-twitter.png │ │ ├── idn-demo-domains.png │ │ └── trust-trading-scam-twitter.png │ ├── how-to-use-mycrypto-more-privately │ │ ├── add-custom-node.png │ │ ├── network-drop-down.png │ │ └── offline-transaction.png │ ├── icon.svg │ ├── mycrypto-protips-how-not-to-get-scammed-during-ico │ │ ├── check-address.png │ │ ├── check-identicon.jpg │ │ ├── check-twitter.jpg │ │ ├── check-url.jpg │ │ ├── google-token-twitter.jpg │ │ └── use-google.jpg │ ├── protecting-yourself-and-your-funds │ │ └── cryptocurrenty-security-guide.jpg │ └── turning-on-2fa-on-mycrypto │ │ ├── totp-graphic.png │ │ └── traditional-authentication.jpeg ├── troubleshooter │ ├── accessing-account │ │ ├── scan-more-addresses.png │ │ ├── scan-ten-more.png │ │ └── select-network.png │ ├── balance │ │ ├── select-network.png │ │ ├── select-node-provider.png │ │ └── token-scan.png │ └── transaction │ │ ├── check-status.png │ │ ├── pending.png │ │ ├── recent-transactions.png │ │ └── tx-not-found.png └── troubleshooting │ ├── icon.svg │ ├── sending │ └── transactions-not-showing-or-pending │ │ ├── transaction-pool-1.jpg │ │ └── transaction-pool-2.jpg │ ├── tokens │ └── adding-new-token-and-sending-custom-tokens │ │ ├── add-custom-token.png │ │ ├── copy-address.png │ │ ├── custom-token-added.png │ │ ├── custom-token-fields-filled.png │ │ ├── etherscan-contract-address.png │ │ ├── etherscan-tokenlist.png │ │ ├── hide-token.png │ │ ├── scan-for-tokens.png │ │ └── token-balances.png │ └── unable-to-install-the-desktop-application │ ├── macos-error-open-anyway.png │ ├── macos-error.png │ ├── windows-error-run-anyway.png │ └── windows-error.png ├── deploy.ts ├── developers ├── add-token-to-default-list.md ├── adding-a-new-network.md ├── adding-support-for-web3-wallet.md ├── category.yml ├── contributing-code.md ├── how-can-i-help-translate.md ├── how-to-submit-pull-request.md ├── overview-of-official-mycrypto-applications.md ├── reporting-a-bug.md ├── run-your-own-node-with-mycrypto.md └── suggesting-a-feature.md ├── general-knowledge ├── about-mycrypto │ ├── category.yml │ ├── do-you-have-a-minimum-requirement-to-transfer-out-of-mycrypto.md │ ├── does-mycrypto-support-bitcoin-or-other-coins.md │ ├── how-can-mycrypto-send-offline.md │ ├── supported-networks.md │ ├── what-are-protected-transactions.md │ └── whats-the-difference-between-an-exchange-and-mycrypto.md ├── category.yml ├── cryptography │ ├── category.yml │ ├── ethereum-account-generation-and-how-mycrypto-gets-entropy.md │ ├── how-do-mnemonic-phrases-work.md │ └── on-keypairs-and-encryption.md ├── ethereum-blockchain │ ├── a-glossary-of-common-terms-in-the-ethereum-crypto-space.md │ ├── category.yml │ ├── difference-between-wallet-types.md │ ├── ethereum-address-has-uppercase-and-lowercase-letters.md │ ├── intro-to-nfts-and-nft-token-standards.md │ ├── is-the-blockchain-private.md │ ├── more-help-support-and-communities.md │ ├── should-i-keep-my-eth-or-tokens-in-single-or-multiple-addresses.md │ ├── what-are-internal-transactions.md │ ├── what-are-the-different-units-used-in-ethereum.md │ ├── what-is-a-derivation-path.md │ ├── what-is-contract-abi.md │ ├── what-is-eip-1559.md │ ├── what-is-gas.md │ ├── what-is-nonce.md │ ├── what-is-walletconnect.md │ └── why-is-gas.md ├── investing-icos-tokens │ ├── best-ways-to-avoid-missing-out-on-that-ico.md │ ├── category.yml │ ├── do-i-need-multiple-addresses-for-every-token-sale.md │ ├── getting-through-the-shit-times.md │ ├── investing-responsibly-by-brian-armstrong-coinbase.md │ ├── what-is-an-ico.md │ └── why-am-i-getting-random-tokens-in-my-wallet.md └── scaling │ ├── category.yml │ ├── how-to-connect-an-xdai-account-to-mycrypto.md │ ├── how-to-get-xdai.md │ └── what-is-the-xdai-chain.md ├── how-to ├── accessing-wallet │ ├── category.yml │ ├── how-does-view-address-work.md │ ├── how-to-access-your-wallet-with-keystore-file.md │ ├── how-to-access-your-wallet-with-mnemonic-phrase.md │ └── how-to-use-walletconnect-with-mycrypto.md ├── backup-restore │ ├── category.yml │ ├── how-to-restore-access-to-your-accounts-if-you-lose-or-destroy-your-device-with-google-authenticator-2fa.md │ └── how-to-save-back-up-your-wallet.md ├── category.yml ├── getting-started │ ├── category.yml │ ├── how-to-buy-btc-with-usd.md │ ├── how-to-buy-ether-with-usd.md │ ├── how-to-create-a-wallet.md │ ├── how-to-get-started-on-mycrypto.md │ ├── how-to-sign-and-verify-messages-on-ethereum.md │ ├── where-can-i-buy-sell-trade-or-exchange-my-eth-or-tokens.md │ └── where-to-get-testnet-ether.md ├── hardware-wallets │ ├── category.yml │ ├── gridplus │ │ ├── category.yml │ │ ├── how-to-connect-gridplus-to-mycrypto.md │ │ └── signing-offchain-messages.md │ ├── ledger │ │ ├── category.yml │ │ ├── how-to-recover-assets-sent-to-the-wrong-address.md │ │ ├── how-to-use-a-ledger-wallet-with-android.md │ │ └── how-to-verify-your-recovery-phrase.md │ └── trezor │ │ ├── category.yml │ │ ├── how-to-recover-assets-sent-to-the-wrong-address.md │ │ ├── trezor-making-a-backup.md │ │ └── trezor-sending-to.md ├── migrating │ ├── access-your-jaxx-account-on-mycrypto.md │ ├── access-your-mycrypto-account-in-geth-or-mist.md │ ├── access-your-mycrypto-account-in-openethereum.md │ ├── category.yml │ ├── how-to-change-your-wallet-password-unencrypted-to-encrypted.md │ ├── moving-from-coinbase-to-mycrypto.md │ ├── moving-from-mist-to-mycrypto.md │ ├── moving-from-mycrypto-to-ledger.md │ ├── moving-from-mycrypto-to-metamask.md │ └── moving-from-mycrypto-to-trezor.md ├── nodes-networks │ ├── category.yml │ ├── how-to-access-energy-web-chain-tokens.md │ └── how-to-use-quiknode-with-mycrypto.md ├── offline │ ├── category.yml │ ├── how-to-run-mycrypto-offline-and-locally.md │ ├── using-a-ledger-wallet-offline.md │ └── using-mycrypto-for-cold-storage.md ├── sending │ ├── category.yml │ ├── checking-or-replacing-a-transaction-after-it-has-been-sent.md │ ├── checking-the-status-of-a-transaction.md │ ├── creating-prefilled-transaction.md │ ├── how-to-change-nonce-external-provider.md │ ├── how-to-interact-with-a-multisig-contract.md │ ├── how-to-know-what-gas-limit-to-use.md │ ├── how-to-know-what-gas-price-to-use.md │ ├── how-to-make-an-offline-transaction.md │ ├── how-to-send-a-transaction.md │ ├── how-to-send-ethereum-classic-via-mycrypto.md │ ├── how-to-send-tokens-from-a-multisig-contract.md │ └── how-to-speed-up-a-transaction.md └── tokens │ ├── category.yml │ ├── how-to-add-a-custom-token.md │ ├── how-to-receive-tokens.md │ └── showing-and-loading-tokens.md ├── package.json ├── redirects.yml ├── staying-safe ├── advanced-secure-wallets-by-tomshwom.md ├── call-to-action-help-us-with-phishers-please.md ├── category.yml ├── common-scams │ ├── category.yml │ ├── common-nft-scams.md │ ├── common-scams-overview.md │ ├── hardware-wallet-scams-overview.md │ ├── malicious-software-overview.md │ ├── phishing-overview.md │ └── privacy-concerns-overview.md ├── couldnt-everybody-put-in-a-random-key-and-send-to-own-address.md ├── encrypting-your-windows-pc-with-bitlocker.md ├── ethereum-two-people-same-private-key.md ├── hardware-wallet-recommendations.md ├── how-can-we-trust-mycrypto.md ├── how-to-securely-store-and-guard-your-private-key.md ├── how-to-stay-safe.md ├── how-to-use-mycrypto-more-privately.md ├── mycrypto-protips-how-not-to-get-scammed-during-ico.md ├── phish-hacks-thefts-and-stolen-funds-due-to-phishing.md ├── protecting-yourself-and-your-funds.md ├── turning-on-2fa-on-mycrypto.md ├── verifying-authenticity-of-desktop-app.md └── why-you-should-backup-your-hardware-wallet.md ├── troubleshooter ├── accessing-account │ ├── category.yml │ ├── description.md │ ├── hardware-wallet │ │ ├── category.yml │ │ ├── description.md │ │ ├── ledger │ │ │ ├── can-connect │ │ │ │ ├── cannot-find-account │ │ │ │ │ ├── category.yml │ │ │ │ │ └── description.md │ │ │ │ ├── category.yml │ │ │ │ ├── description.md │ │ │ │ └── other │ │ │ │ │ ├── category.yml │ │ │ │ │ └── description.md │ │ │ ├── cannot-connect │ │ │ │ ├── category.yml │ │ │ │ ├── description.md │ │ │ │ ├── endless-loading │ │ │ │ │ ├── category.yml │ │ │ │ │ └── description.md │ │ │ │ ├── locked │ │ │ │ │ ├── category.yml │ │ │ │ │ └── description.md │ │ │ │ ├── other │ │ │ │ │ ├── category.yml │ │ │ │ │ └── description.md │ │ │ │ └── u2f-not-supported │ │ │ │ │ ├── category.yml │ │ │ │ │ └── description.md │ │ │ ├── category.yml │ │ │ └── description.md │ │ └── trezor │ │ │ ├── category.yml │ │ │ └── description.md │ ├── keystore-file │ │ ├── category.yml │ │ └── description.md │ ├── other │ │ ├── category.yml │ │ └── description.md │ ├── private-key │ │ ├── category.yml │ │ └── description.md │ ├── secret-recovery-phrase │ │ ├── category.yml │ │ └── description.md │ ├── walletconnect │ │ ├── category.yml │ │ └── description.md │ └── web3 │ │ ├── category.yml │ │ └── description.md ├── balance │ ├── balance-incorrect │ │ ├── category.yml │ │ └── description.md │ ├── category.yml │ ├── description.md │ ├── native-balance-missing │ │ ├── category.yml │ │ └── description.md │ └── token-balance-missing │ │ ├── category.yml │ │ ├── description.md │ │ └── still-missing │ │ ├── category.yml │ │ └── description.md ├── category.yml ├── creating-account │ ├── category.yml │ └── description.md ├── description.md ├── lost-funds │ ├── category.yml │ ├── description.md │ ├── no-funds │ │ ├── category.yml │ │ ├── description.md │ │ ├── entered-private-key-phish-scam │ │ │ ├── category.yml │ │ │ └── description.md │ │ ├── other │ │ │ ├── category.yml │ │ │ └── description.md │ │ ├── sent-funds-to-scammer │ │ │ ├── category.yml │ │ │ └── description.md │ │ └── sent-wrong-address │ │ │ ├── category.yml │ │ │ └── description.md │ ├── stuck-funds │ │ ├── category.yml │ │ └── description.md │ └── unsure-funds │ │ ├── category.yml │ │ └── description.md └── transaction │ ├── cancel │ ├── category.yml │ └── description.md │ ├── category.yml │ ├── description.md │ ├── failed │ ├── category.yml │ └── description.md │ ├── not-found │ ├── category.yml │ └── description.md │ ├── pending │ ├── category.yml │ └── description.md │ └── status │ ├── category.yml │ └── description.md ├── troubleshooting ├── accessing-wallet │ ├── accessing-different-address-same-private-key-ether.md │ ├── category.yml │ ├── lost-eth-private-key.md │ ├── lost-ethereum-wallet-password.md │ ├── lost-password-ethereum-presale-wallet-file.md │ ├── missing-characters-of-private-key.md │ └── private-key-not-working.md ├── category.yml ├── hardware-wallets │ ├── category.yml │ ├── ledger │ │ ├── category.yml │ │ ├── ledger-hardware-wallet-unable-to-connect-on-mycrypto.md │ │ └── u2f-not-supported-error.md │ └── trezor │ │ ├── category.yml │ │ ├── trezor-error-window-blocked.md │ │ └── unable-to-connect-trezor-hardware-wallet-on-mycrypto.md ├── sending │ ├── category.yml │ ├── errcode-unable-to-locate-corresponding-transfer-event-log.md │ ├── error-bad-jump-destination-or-out-of-gas-error.md │ ├── eth-or-tokens-not-showing-on-exchange.md │ ├── ethereum-balance-not-loading-or-showing.md │ ├── gas-required-exceeds-allowance-or-always-failing-transaction.md │ ├── not-checksummed-shows-when-i-enter-an-address.md │ ├── transaction-failed-out-of-gas.md │ ├── transaction-fee-not-refunded.md │ ├── transactions-not-showing-or-pending.md │ └── what-to-do-if-you-sent-to-wrong-address.md ├── tokens │ ├── adding-custom-token-errors-fix.md │ ├── category.yml │ └── unable-to-see-token-balance.md ├── unable-to-connect-to-custom-node.md └── unable-to-install-the-desktop-application.md ├── tsconfig.json ├── update-modified-date.js └── yarn.lock /.github/workflows/ci.yml: -------------------------------------------------------------------------------- 1 | name: CI 2 | 3 | on: 4 | pull_request: 5 | branches: 6 | - '*' 7 | 8 | push: 9 | branches: 10 | - 'master' 11 | 12 | jobs: 13 | lint: 14 | name: Lint 15 | runs-on: ubuntu-latest 16 | 17 | steps: 18 | - uses: actions/checkout@v2 19 | 20 | - name: Set up Node.js 21 | uses: actions/setup-node@v2-beta 22 | with: 23 | node-version: 12.x 24 | 25 | - name: Cache Dependencies 26 | uses: actions/cache@v2 27 | with: 28 | path: node_modules 29 | key: yarn-${{ hashFiles('yarn.lock') }} 30 | 31 | - name: Install Dependencies 32 | run: yarn install --frozen-lockfile 33 | 34 | - name: Lint 35 | run: yarn lint 36 | -------------------------------------------------------------------------------- /.github/workflows/deployment.yml: -------------------------------------------------------------------------------- 1 | name: Deployment 2 | 3 | on: 4 | push: 5 | branches: 6 | - master 7 | 8 | jobs: 9 | deployment: 10 | name: Trigger 11 | runs-on: ubuntu-latest 12 | 13 | steps: 14 | - uses: actions/checkout@v2 15 | 16 | - name: Setup Node.js 17 | uses: actions/setup-node@v2-beta 18 | with: 19 | node-version: 12.x 20 | 21 | - name: Cache Dependencies 22 | uses: actions/cache@v2 23 | with: 24 | path: node_modules 25 | key: yarn-${{ hashFiles('yarn.lock') }} 26 | 27 | - name: Install Dependencies 28 | run: yarn install --frozen-lockfile 29 | 30 | - name: Lint 31 | run: yarn lint 32 | 33 | - name: Trigger Deployment 34 | run: yarn deploy 35 | env: 36 | GITHUB_TOKEN: ${{ secrets.API_TOKEN }} 37 | -------------------------------------------------------------------------------- /.gitignore: -------------------------------------------------------------------------------- 1 | # Node.js 2 | logs 3 | *.log 4 | npm-debug.log* 5 | yarn-debug.log* 6 | yarn-error.log* 7 | pids 8 | *.pid 9 | *.seed 10 | *.pid.lock 11 | lib-cov 12 | coverage 13 | .nyc_output 14 | .grunt 15 | bower_components 16 | .lock-wscript 17 | build/Release 18 | node_modules/ 19 | jspm_packages/ 20 | typings/ 21 | .npm 22 | .eslintcache 23 | .node_repl_history 24 | *.tgz 25 | .yarn-integrity 26 | .env 27 | .next 28 | -------------------------------------------------------------------------------- /.nvmrc: -------------------------------------------------------------------------------- 1 | 12.16.2 2 | -------------------------------------------------------------------------------- /.prettierrc: -------------------------------------------------------------------------------- 1 | { 2 | "printWidth": 120, 3 | "tabWidth": 2, 4 | "semi": true, 5 | "singleQuote": true, 6 | "bracketSpacing": true, 7 | "jsxBracketSameLine": true, 8 | "endOfLine": "lf", 9 | "trailingComma": "none" 10 | } 11 | -------------------------------------------------------------------------------- /.remarkrc: -------------------------------------------------------------------------------- 1 | { 2 | "settings": { 3 | "emphasis": "_", 4 | "strong": "*" 5 | }, 6 | "plugins": [ 7 | "remark-frontmatter", 8 | "remark-lint", 9 | "remark-preset-lint-recommended", 10 | "remark-preset-lint-markdown-style-guide", 11 | ["remark-lint-maximum-line-length", false], 12 | ["remark-lint-no-file-name-irregular-characters", false], 13 | ["remark-lint-no-heading-punctuation", false], 14 | ["remark-lint-ordered-list-marker-value", "ordered"], 15 | ["remark-lint-unordered-list-marker-style", "-"], 16 | ["remark-lint-emphasis-marker", "_"], 17 | ["remark-lint-list-item-indent", "space"], 18 | ["remark-lint-no-shortcut-reference-link", false], 19 | ["remark-lint-no-undefined-references", false], 20 | ["remark-lint-no-duplicate-headings", false], 21 | ["remark-lint-no-file-name-articles", false] 22 | ] 23 | } 24 | -------------------------------------------------------------------------------- /LICENSE: -------------------------------------------------------------------------------- 1 | MIT License 2 | 3 | Copyright (c) 2018 MyCrypto 4 | 5 | Permission is hereby granted, free of charge, to any person obtaining a copy 6 | of this software and associated documentation files (the "Software"), to deal 7 | in the Software without restriction, including without limitation the rights 8 | to use, copy, modify, merge, publish, distribute, sublicense, and/or sell 9 | copies of the Software, and to permit persons to whom the Software is 10 | furnished to do so, subject to the following conditions: 11 | 12 | The above copyright notice and this permission notice shall be included in all 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For the main Knowledge Base code, see [MyCryptoHQ/knowledge-base](https://github.com/MyCryptoHQ/knowledge-base). 6 | 7 | ## Getting Started 8 | 9 | If you want to edit content with a live preview on the Knowledge Base, the easiest way is to clone the main repo ([MyCryptoHQ/knowledge-base](https://github.com/MyCryptoHQ/knowledge-base)). 10 | 11 | ```bash 12 | git clone --recurse-submodules https://github.com/MyCryptoHQ/knowledge-base.git 13 | ``` 14 | 15 | Navigate to the content folder and create a new remote with the URL of your fork of this repo. 16 | 17 | ```bash 18 | cd knowledge-base/src/content 19 | git remote add my-repo URL 20 | git checkout -b my-update-branch 21 | ``` 22 | 23 | Now you can edit the content in the content folder. 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| 9 | [If you are experimenting with tokens, you can add a token to your local version of MyCrypto.](/how-to/tokens/showing-and-loading-tokens) 10 | 11 | MyCrypto ships with a default token list that allows our Token Scanner functionality to check balances for a pre-determined set of tokens, which is displayed to the user. 12 | 13 | If a token is a not in the list, users are still able to add their desired token manually through our Custom Token functionality. 14 | 15 | If your token is not yet included on our default token list, you can add it at . Once your token is on `ethereum-lists/tokens`, it will automatically be added to MyCrypto, usually within 12 hours. 16 | 17 | If you want to add price data for your token, either reach out to us through [Telegram](https://t.me/mycryptohq) or [Discord](https://discord.gg/VSaTXEA), or add your token price information to [our assets repository](https://github.com/MyCryptoHQ/assets/blob/master/assets/assets.json). 18 | -------------------------------------------------------------------------------- /developers/category.yml: -------------------------------------------------------------------------------- 1 | title: For Developers / Contributors 2 | description: Ethereum thrives on the efforts of builders. Read up on how you can contribute to MyCrypto's open-source platform. 3 | priority: 1 4 | badge: info 5 | icon: 6 | small: team 7 | large: ../assets/developers/icon.svg 8 | 9 | articles: 10 | - reporting-a-bug 11 | - suggesting-a-feature 12 | - run-your-own-node-with-mycrypto 13 | - add-token-to-default-list 14 | - adding-a-new-network 15 | - adding-support-for-web3-wallet 16 | - contributing-code 17 | - how-to-submit-pull-request 18 | - how-can-i-help-translate 19 | - overview-of-official-mycrypto-applications 20 | 21 | popular_articles: 22 | - adding-a-new-network 23 | - run-your-own-node-with-mycrypto 24 | -------------------------------------------------------------------------------- /developers/how-to-submit-pull-request.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: How to Submit a Pull Request 3 | description: Contributor Info 4 | tags: 5 | - MyCrypto 6 | priority: 65 7 | date_published: '2017-11-16' 8 | date_modified: '2020-07-01' 9 | --- 10 | 11 | 1. Navigate to the file you would like to modify. If you want to make edits to an article on the knowledge base, you can click "Improve this article" which is at the bottom of each article. 12 | 13 | ![Improve this article](../assets/developers/submit-pull-request/improve-this-article.png) 14 | 15 | 2. [Login](https://github.com/login) or [join](https://github.com/join) GitHub. 16 | 3. Click the pencil icon in upper right. 17 | 18 | ![Pencil icon Github](../assets/developers/submit-pull-request/pencil-icon.png) 19 | 20 | 4. Make the changes you want to make. 21 | 22 | ![Changes editor](../assets/developers/submit-pull-request/changes-editor.png) 23 | 24 | 5. At the bottom under "Commit changes", write a short description explaining what you changed. Optionally, you may choose to write an extended description. Then propose the file change. 25 | 26 | ![Commit changes](../assets/developers/submit-pull-request/commit-changes.png) 27 | 28 | 6. This next page is a review of what you did. 29 | 30 | ![Preview changes](../assets/developers/submit-pull-request/changes-preview.png) 31 | 32 | 7. Click the "Create Pull Request" button. 33 | 34 | ![Create pull request](../assets/developers/submit-pull-request/create-pull-request.png) 35 | 36 | 8. That's it. You successfully made a new pull request! Tell all your friends. 37 | -------------------------------------------------------------------------------- /developers/suggesting-a-feature.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: How to suggest a feature 3 | description: Contributor Info 4 | tags: 5 | - MyCrypto 6 | priority: 66 7 | date_published: '2017-11-16' 8 | date_modified: '2021-10-26' 9 | --- 10 | 11 | If there's a feature that you think would make MyCrypto a better product, we 12 | want to know. Here's the best way to tell us: 13 | 14 | 1. **Search for your suggestion on [GitHub](https://github.com/MyCryptoHQ/MyCrypto/issues)** - If you've thought of a good new feature, 15 | chances are someone else may have too. Show your support for a request by using 16 | the thumbs up response on the GitHub issue. 17 | 18 | 2. **Describe your suggestion** - Describe in detail how you would want this 19 | new feature to work. If something doesn't work very well, it helps to know 20 | the pain points. If you have an idea of how to make it better, feel free to 21 | suggest! 22 | 23 | 3. **Provide examples** - If it's something another website or app is doing, 24 | shoot us a link or a screenshot. We build better projects by working with 25 | other developers in our community. 26 | 27 | Features that are requested with the above information have a better chance of 28 | getting implemented. 29 | 30 | If there is no existing GitHub issue for your feature request yet, feel free to [open a new issue](https://github.com/MyCryptoHQ/MyCrypto/issues/new), or [send us an email](mailto:support@mycrypto.com). 31 | 32 | Thanks for the suggestions! 33 | -------------------------------------------------------------------------------- /general-knowledge/about-mycrypto/category.yml: -------------------------------------------------------------------------------- 1 | title: About MyCrypto 2 | description: '' 3 | 4 | articles: 5 | - supported-networks 6 | - does-mycrypto-support-bitcoin-or-other-coins 7 | - what-are-protected-transactions 8 | - whats-the-difference-between-an-exchange-and-mycrypto 9 | - how-can-mycrypto-send-offline 10 | - do-you-have-a-minimum-requirement-to-transfer-out-of-mycrypto 11 | -------------------------------------------------------------------------------- /general-knowledge/about-mycrypto/do-you-have-a-minimum-requirement-to-transfer-out-of-mycrypto.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: Do you have a minimum requirement to transfer out of MyCrypto? 3 | description: Gas & Transaction Fees 4 | tags: 5 | - Transactions 6 | - Gas 7 | priority: 50 8 | date_published: '2017-07-05' 9 | date_modified: '2021-01-14' 10 | --- 11 | 12 | There is no minimum to transfer as MyCrypto is not an exchange and has no way of blocking your withdrawals or deposits. 13 | 14 | The minimum is the minimum amount of gas needed to complete the transaction. For a standard transaction, that is 21,000 units of gas. 15 | 16 | If you have 0.00...1 ETH in your account and want to empty your account completely, send 0.01 ETH into the account and then use the "Send Entire Balance" button to send the entire balance out. This will leave you with a balance of 0. 17 | -------------------------------------------------------------------------------- /general-knowledge/about-mycrypto/does-mycrypto-support-bitcoin-or-other-coins.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: 'Does MyCrypto support Bitcoin or other coins (LTC, XRP, XMR)?' 3 | tags: 4 | - Tokens 5 | - MyCrypto 6 | date_published: '2017-06-20' 7 | date_modified: '2021-10-26' 8 | related_articles: 9 | - how-to/tokens/showing-and-loading-tokens 10 | - developers/add-token-to-default-list 11 | - how-to/getting-started/how-to-buy-btc-with-usd 12 | --- 13 | 14 | MyCrypto supports `ETH`, `ETC`, all testnet networks (Ropsten, Kovan, Rinkeby), any other Ethereum-based network (`EWT`, `UBQ`, `EXP`, `POA` etc.), and any Ethereum Standard Tokens - also known as "ERC-20" tokens. 15 | 16 | You can use [Shapeshift.io](https://shapeshift.io/) or another exchange to swap ,convert, or exchange your other coins into ETH or Ethereum tokens. However, you do not send those other coins directly to your Ethereum address. 17 | 18 | We recommend [Exodus.io](https://www.exodus.io/) as a client-side, multi-coin solution. 19 | 20 | MyCrypto supports a lot of ERC-20 tokens by default, however, any missing ERC-20 token can easily be added to your local interface by following [these instructions](/how-to/tokens/showing-and-loading-tokens). 21 | -------------------------------------------------------------------------------- /general-knowledge/category.yml: -------------------------------------------------------------------------------- 1 | title: General Knowledge 2 | description: Blockchains and the Ethereum ecosystem can be pretty intimidating topics to get a foothold on. MyCrypto has you covered for learning the fundamentals. 3 | priority: 2 4 | badge: error 5 | icon: 6 | small: question 7 | large: ../assets/general-knowledge/icon.svg 8 | 9 | categories: 10 | - about-mycrypto 11 | - ethereum-blockchain 12 | - investing-icos-tokens 13 | - cryptography 14 | - scaling 15 | 16 | popular_articles: 17 | - about-mycrypto/membership-information 18 | - ethereum-blockchain/difference-between-wallet-types 19 | -------------------------------------------------------------------------------- /general-knowledge/cryptography/category.yml: -------------------------------------------------------------------------------- 1 | title: Cryptography & Encryption 2 | description: '' 3 | 4 | articles: 5 | - ethereum-account-generation-and-how-mycrypto-gets-entropy 6 | - how-do-mnemonic-phrases-work 7 | - on-keypairs-and-encryption 8 | -------------------------------------------------------------------------------- /general-knowledge/ethereum-blockchain/category.yml: -------------------------------------------------------------------------------- 1 | title: The Ethereum Blockchain 2 | description: '' 3 | 4 | articles: 5 | - a-glossary-of-common-terms-in-the-ethereum-crypto-space 6 | - difference-between-wallet-types 7 | - what-is-eip-1559 8 | - intro-to-nfts-and-nft-token-standards 9 | - what-is-gas 10 | - why-is-gas 11 | - what-is-nonce 12 | - what-are-internal-transactions 13 | - what-are-the-different-units-used-in-ethereum 14 | - what-is-a-derivation-path 15 | - what-is-walletconnect 16 | - what-is-contract-abi 17 | - ethereum-address-has-uppercase-and-lowercase-letters 18 | - should-i-keep-my-eth-or-tokens-in-single-or-multiple-addresses 19 | - is-the-blockchain-private 20 | - more-help-support-and-communities 21 | -------------------------------------------------------------------------------- /general-knowledge/ethereum-blockchain/ethereum-address-has-uppercase-and-lowercase-letters.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: Ethereum Address Has Uppercase and Lowercase Letters 3 | description: Addresses & Balances 4 | tags: 5 | - Ethereum 6 | - Addresses 7 | priority: 10 8 | date_published: '2017-07-05' 9 | date_modified: '2021-01-14' 10 | --- 11 | 12 | There are two versions of Ethereum addresses: one that contains uppercase letters and one that does not: 13 | 14 | - `0x7cb57b5a97eabe94205c07890be4c1ad31e486a8` 15 | - `0x7cB57B5A97eAbe94205C07890BE4c1aD31E486A8` 16 | 17 | The one that is all lowercase is not _checksummed_, meaning that you could mistype a letter or number, send it off, and it would be lost forever. If you use the checksummed version and mistype it, it will tell you that it's an invalid address. 18 | 19 | For this reason, we warn you when your address is not checksummed. You can still send to it without issue but you should double-check the address before doing so, _especially_ if you hand typed it. 20 | 21 | Both addresses are exactly the same in how they work and can access your funds, except for the uppercase vs lowercase letters. Capitalization simply means the address has a checksum. 22 | 23 | If you are sending to one of your own accounts, you can save the checksummed address via the [settings page](https://app.mycrypto.com/settings) and copy the address displayed there. 24 | -------------------------------------------------------------------------------- /general-knowledge/ethereum-blockchain/should-i-keep-my-eth-or-tokens-in-single-or-multiple-addresses.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: Should I keep my ETH and tokens in a single or multiple addresses? 3 | description: Addresses & Balances 4 | tags: 5 | - Ethereum 6 | - Addresses 7 | - Tokens 8 | priority: 10 9 | date_published: '2017-07-05' 10 | date_modified: '2021-10-26' 11 | related_articles: 12 | - general-knowledge/ethereum-blockchain/what-is-gas 13 | - how-to/tokens/showing-and-loading-tokens 14 | - >- 15 | general-knowledge/about-mycrypto/does-mycrypto-support-bitcoin-or-other-coins 16 | --- 17 | 18 | MyCrypto is a front-end interface that enables you to interact directly with the Ethereum blockchain. MyCrypto enables you, through the interface, to send tokens from your address, view your token balance, etc. However, MyCrypto's existence has no bearing on your address's ability to receive tokens: Any Ethereum address can receive and store Ethereum-based tokens ("ERC-20" tokens). 19 | 20 | Whether you store all your ETH and tokens in the same address is up to you. Some people prefer to have different wallets. Some people have a smaller "hot" wallet that is kept on their computer with small amounts of the coins they hold, while they keep the majority of their funds in a cold-storage wallet. 21 | 22 | The only thing to keep in mind is that in order to send tokens, you must also have a small amount of Ether (<0.1 ETH) in your account to cover the cost of gas. For this reason, it can be quite inefficient and frustrating to have all your tokens in different addresses. 23 | 24 | At the end of the day, it's up to you though. 25 | -------------------------------------------------------------------------------- /general-knowledge/ethereum-blockchain/what-are-internal-transactions.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: What Are Internal Transactions? 3 | description: Transactions 4 | tags: 5 | - Transactions 6 | priority: 70 7 | date_published: '2018-02-06' 8 | date_modified: '2021-10-26' 9 | related_articles: 10 | - troubleshooting/sending/transactions-not-showing-or-pending 11 | - how-to/tokens/showing-and-loading-tokens 12 | --- 13 | 14 | Internal transactions, despite the name (which isn't part of the yellow paper but is a convention people have settled on), are not actual transactions. They are also not included directly in the blockchain; they are value transfers that were initiated by executing a smart contract (smart contract Ether or token transfer). 15 | 16 | Certain Ether and token transfers require calling a smart contract to perform the action. These show up as internal transactions and are not indicated in the main ETH transaction history on etherscan.io. There should be a separate tab for "Internal Transactions" when you look up your wallet address in [Etherscan](https://etherscan.io/). 17 | 18 | When withdrawing, you need to make sure that the receiving address supports smart contracts, like MyCrypto. 19 | 20 | ![Internal transactions on Etherscan](../../assets/general-knowledge/ethereum-blockchain/what-are-internal-transactions/internal-transactions-on-etherscan.png) 21 | 22 | If you can't see your transaction, please take a look at our article [here](/troubleshooting/sending/transactions-not-showing-or-pending). 23 | 24 | If you see that your transaction was successful but you can't see the tokens in your account, please refer to our article about [adding a custom token to your MyCrypto interface here](/how-to/tokens/showing-and-loading-tokens). 25 | -------------------------------------------------------------------------------- /general-knowledge/ethereum-blockchain/what-is-a-derivation-path.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: What is a Derivation Path? 3 | tags: 4 | - Addresses 5 | - Secret Recovery Phrases 6 | priority: 70 7 | date_published: '2020-08-13' 8 | date_modified: '2021-10-26' 9 | --- 10 | 11 | If you use a Secret Recovery Phrase or hardware wallet, you may come across the term "derivation path." In short, it specifies _which_ private key (and thus which address) is used. A derivation path looks something like this: 12 | 13 | ```text 14 | m/44'/60'/0'/0/0 15 | ``` 16 | 17 | Note the extra "/0" at the end of the derivation path. This number is called the address index, and is used by MyCrypto to show you all the different addresses in the list. MyCrypto follows the [BIP-32](https://github.com/bitcoin/bips/blob/master/bip-0032.mediawiki) and [BIP-44](https://github.com/bitcoin/bips/blob/master/bip-0044.mediawiki) specification for this. 18 | 19 | ![Derivation path selector on MyCrypto](../../assets/general-knowledge/ethereum-blockchain/what-is-a-derivation-path/derivation-path-selector.png) 20 | 21 | Each coin has its own base derivation path, to ensure that you get different addresses for each coin. That does not mean that you cannot use the same address for ETH (`m/44'/60'/0'/0/x`) and ETC (`m/44'/61'/0'/0/x`), but by default, these addresses are separated. 22 | 23 | If you're interested in a full, technical explanation of how BIP-32 and BIP-44 work, please refer to [this article](https://blog.mycrypto.com/the-journey-from-mnemonic-phrase-to-address/). 24 | -------------------------------------------------------------------------------- /general-knowledge/ethereum-blockchain/what-is-contract-abi.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: What is contract ABI? 3 | tags: 4 | - Contracts 5 | date_published: '2021-10-29' 6 | date_modified: '2021-11-12' 7 | --- 8 | 9 | An Application Binary Interface (ABI) allows the MyCrypto interface to get very basic information about the functions and function types that are available in a smart contract. It is able to show functions in a way that is minimal and comprehensible. Without ABI, we wouldn't be able to know if you want to `withdrawDeFiToken(amountOfDeFiToken)`, or `setOwner (address)`, or both, or neither. 10 | 11 | ![Contract ABI infographic](../../assets/general-knowledge/ethereum-blockchain/what-is-contract-abi/contract-abi.jpg) 12 | 13 | ## Where do I get the ABI for a contract? 14 | 15 | MyCrypto should automatically pull the ABI for you, or you can find it on the Contract Page on Etherscan. For example, [here is the contract of OpenSea](https://etherscan.io/address/0x7be8076f4ea4a4ad08075c2508e481d6c946d12b#code) and the ABI: 16 | 17 | ![OpenSea ABI](../../assets/general-knowledge/ethereum-blockchain/what-is-contract-abi/opensea-abi.png) 18 | -------------------------------------------------------------------------------- /general-knowledge/ethereum-blockchain/what-is-nonce.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: What is nonce? 3 | description: Transactions 4 | tags: 5 | - Transactions 6 | priority: 90 7 | date_published: '2017-07-05' 8 | date_modified: '2020-10-08' 9 | --- 10 | 11 | In Ethereum, every transaction has a nonce. The nonce is the number of transactions sent from a given address. 12 | 13 | Each time you send a transaction, the nonce increases by `1`. There are rules about what transactions are valid, and the nonce is used to enforce some of these rules. Specifically: 14 | 15 | - **Transactions must be in order:** You cannot have a transaction with a nonce of `1` mined before one with a nonce of `0`. 16 | - **No skipping!** You cannot have a transaction with a nonce of `2` mined if you have not already sent transactions with a nonce of `1` and `0`. 17 | 18 | ## Why? 19 | 20 | This field prevents double-spends, as the nonce is the order in which transactions are sorted. In order for a double-spend to be successful, you typically ... 21 | 22 | - Send a transaction to one party 23 | - Wait for it to register 24 | - Collect something in return from this first transaction 25 | - Quickly send another transaction with a high gas price 26 | - Have this second transaction mined first, therefore invalidating what would have been the first transaction 27 | 28 | This is why exchanges wait for you to have a certain number of confirmations before allowing you to trade freshly-deposited funds. 29 | 30 | ## With Ethereum, the above is not possible 31 | 32 | This method of double-spending is not possible on the Ethereum blockchain because each transaction has a nonce included with it. Even if you attempt to do the above, it will not work because the second transaction (nonce of `3`) cannot be mined before the first transaction (nonce of `2`). 33 | -------------------------------------------------------------------------------- /general-knowledge/investing-icos-tokens/category.yml: -------------------------------------------------------------------------------- 1 | title: Investing, ICOs & Tokens 2 | description: '' 3 | 4 | articles: 5 | - what-is-an-ico 6 | - best-ways-to-avoid-missing-out-on-that-ico 7 | - do-i-need-multiple-addresses-for-every-token-sale 8 | - investing-responsibly-by-brian-armstrong-coinbase 9 | - getting-through-the-shit-times 10 | -------------------------------------------------------------------------------- /general-knowledge/investing-icos-tokens/do-i-need-multiple-addresses-for-every-token-sale.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: Do I need multiple addresses for every token sale? 3 | description: Tokens 4 | tags: 5 | - Addresses 6 | - Tokens 7 | priority: 70 8 | date_published: '2018-02-24' 9 | date_modified: '2021-10-26' 10 | related_articles: 11 | - how-to/tokens/showing-and-loading-tokens 12 | --- 13 | 14 | You do not need multiple wallets for every token sale. You can receive multiple ERC-20 tokens in a single address. If you wish to use multiple address, please note that you will need a small amount of ETH in order to transfer the tokens out. 15 | 16 | If you are not able to see the token after the token sale has completed, you might have to [add it as a custom token](/how-to/tokens/showing-and-loading-tokens). 17 | -------------------------------------------------------------------------------- /general-knowledge/investing-icos-tokens/why-am-i-getting-random-tokens-in-my-wallet.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: Why am I getting random (airdropped) tokens in my wallet? 3 | description: Tokens 4 | tags: 5 | - Tokens 6 | priority: 20 7 | date_published: '2017-11-26' 8 | date_modified: '2021-10-26' 9 | related_articles: 10 | - staying-safe/protecting-yourself-and-your-funds 11 | --- 12 | 13 | Lately, a lot of blockchain projects on Ethereum have been 'airdropping' tokens in the wallets of users. This is done to either spread the distribution of tokens, or to advertise the token to users. 14 | 15 | The amount of airdropped tokens you receive depends (in a lot of airdrops) on how much Ethereum you had at a specified block. Some airdrops drop the same amount of tokens to everyone. 16 | 17 | That said, your Ethereum address is public on the blockchain, this means that everyone is able to send you ETH and/or tokens. If you want to find more information about airdropped tokens you received in your wallet, you can look them up on the internet for more information. 18 | 19 | - [Etherscan](https://etherscan.io/) 20 | - [Ethplorer](https://ethplorer.io/) 21 | - [Etherchain](https://etherchain.org/) 22 | 23 | **If an airdrop website is asking for your private key, it's a scam and they are trying to steal your coins. Read our guide on [Protecting Yourself and Your Funds](/staying-safe/protecting-yourself-and-your-funds).** 24 | -------------------------------------------------------------------------------- /general-knowledge/scaling/category.yml: -------------------------------------------------------------------------------- 1 | title: Scaling 2 | description: '' 3 | 4 | articles: 5 | - what-is-the-xdai-chain 6 | - how-to-get-xdai 7 | - how-to-connect-an-xdai-account-to-mycrypto 8 | -------------------------------------------------------------------------------- /how-to/accessing-wallet/category.yml: -------------------------------------------------------------------------------- 1 | title: Accessing Your Wallet 2 | description: There are many different ways to access your wallet. Here you will find instructions on how to access your wallet. 3 | 4 | articles: 5 | - how-to-access-your-wallet-with-keystore-file 6 | - how-to-access-your-wallet-with-mnemonic-phrase 7 | - how-to-use-walletconnect-with-mycrypto 8 | - how-does-view-address-work 9 | -------------------------------------------------------------------------------- /how-to/backup-restore/category.yml: -------------------------------------------------------------------------------- 1 | title: Backing up & Restoring 2 | description: As always, protecting yourself is the key to securing your cryptocurrency. Please make sure you properly save and back up your wallet! 3 | 4 | articles: 5 | - how-to-save-back-up-your-wallet 6 | - how-to-restore-access-to-your-accounts-if-you-lose-or-destroy-your-device-with-google-authenticator-2fa 7 | -------------------------------------------------------------------------------- /how-to/category.yml: -------------------------------------------------------------------------------- 1 | title: How-To Guides 2 | description: Step by step instructions on how to use MyCrypto & all its features. 3 | priority: 4 4 | list: true 5 | badge: action 6 | icon: 7 | small: blog 8 | large: ../assets/how-to/icon.svg 9 | 10 | categories: 11 | - getting-started 12 | - accessing-wallet 13 | - sending 14 | - hardware-wallets 15 | - backup-restore 16 | - tokens 17 | - migrating 18 | - nodes-networks 19 | - offline 20 | 21 | popular_articles: 22 | - getting-started/where-to-get-testnet-ether 23 | - getting-started/how-to-sign-and-verify-messages-on-ethereum 24 | -------------------------------------------------------------------------------- /how-to/getting-started/category.yml: -------------------------------------------------------------------------------- 1 | title: Getting Started 2 | description: Educate yourself on the basics of interacting with cryptocurrency. 3 | 4 | articles: 5 | - how-to-get-started-on-mycrypto 6 | - how-to-create-a-wallet 7 | - how-to-buy-ether-with-usd 8 | - how-to-buy-btc-with-usd 9 | - how-to-sign-and-verify-messages-on-ethereum 10 | - where-can-i-buy-sell-trade-or-exchange-my-eth-or-tokens 11 | - where-to-get-testnet-ether 12 | -------------------------------------------------------------------------------- /how-to/hardware-wallets/category.yml: -------------------------------------------------------------------------------- 1 | title: Hardware Wallets 2 | description: Hardware wallets are one of the easiest and most secure methods for cold storage. Here you will find the hardware wallets we support, and how to use them. 3 | 4 | categories: 5 | - ledger 6 | - trezor 7 | - gridplus 8 | -------------------------------------------------------------------------------- /how-to/hardware-wallets/gridplus/category.yml: -------------------------------------------------------------------------------- 1 | title: GridPlus Wallet 2 | description: '' 3 | 4 | articles: 5 | - how-to-connect-gridplus-to-mycrypto 6 | - signing-offchain-messages 7 | -------------------------------------------------------------------------------- /how-to/hardware-wallets/ledger/category.yml: -------------------------------------------------------------------------------- 1 | title: Ledger Wallet 2 | description: '' 3 | 4 | articles: 5 | - how-to-recover-assets-sent-to-the-wrong-address 6 | - how-to-verify-your-recovery-phrase 7 | - how-to-use-a-ledger-wallet-with-android 8 | -------------------------------------------------------------------------------- /how-to/hardware-wallets/trezor/category.yml: -------------------------------------------------------------------------------- 1 | title: Trezor Wallet 2 | description: '' 3 | 4 | articles: 5 | - trezor-sending-to 6 | - how-to-recover-assets-sent-to-the-wrong-address 7 | - trezor-making-a-backup 8 | -------------------------------------------------------------------------------- /how-to/hardware-wallets/trezor/trezor-making-a-backup.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: 'Trezor: Making a backup' 3 | description: Hardware Wallets 4 | tags: 5 | - Trezor 6 | - Backups 7 | priority: 80 8 | date_published: '2015-07-15' 9 | date_modified: '2021-10-26' 10 | related_articles: 11 | - staying-safe/why-you-should-backup-your-hardware-wallet 12 | --- 13 | 14 | All you need is the Secret Recovery Phrase that you wrote down when you first initially setup the Trezor. You can use the words on MyCrypto to recover your crypto and tokens. 15 | 16 | If you used any passphrases on the Trezor and used any crypto or tokens with a passphrase protected wallet, then you will also need the relevant passphrase. 17 | 18 | Do not store these recovery words on your computer, as it will be just as unsafe as using a normal private key. Always physically write it down using a pen and a piece of paper that only you have access to. Also, do not take a photo of your piece of paper. 19 | -------------------------------------------------------------------------------- /how-to/hardware-wallets/trezor/trezor-sending-to.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: How To Send To a Trezor 3 | description: Hardware Wallets 4 | tags: 5 | - Trezor 6 | - Transactions 7 | priority: 4 8 | date_published: '2015-07-15' 9 | date_modified: '2021-01-27' 10 | --- 11 | 12 | To send funds to your Trezor device, you simply need to connect it to MyCrypto, and select one of the addresses that show up. These addresses are stored on your Trezor device, and can be used for receiving Ether and ERC-20 tokens. 13 | 14 | Use one of these addresses as the destination address when you send your ETH from other wallets / exchanges. 15 | -------------------------------------------------------------------------------- /how-to/migrating/access-your-jaxx-account-on-mycrypto.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: '[Jaxx ➡ MyCrypto] Access your Jaxx account on MyCrypto' 3 | description: Migrating to/from MyCrypto 4 | tags: 5 | - Private Keys 6 | priority: 60 7 | date_published: '2017-07-05' 8 | date_modified: '2021-10-26' 9 | --- 10 | 11 | You can use both MyCrypto and Jaxx at the same time; both are client side wallets that simply allow you to access your ETH on the blockchain. There is no need to "import" or "sweep" your ETH from your Jaxx to a new wallet on MyCrypto. 12 | 13 | Instead, use your Secret Recovery Phrase (12 word phrase) with the [MyCrypto desktop app](https://download.mycrypto.com/) to unlock your wallet, access the different addresses, and access any tokens or ETH or ETC that were sent to any of your Jaxx addresses. 14 | 15 | In order to see your ETC and interact with the ETC chain, you must first connect to an ETC node. Select "ETC (AUTO)" in the node switcher in the upper right corner of MyCrypto. 16 | 17 | When you want to see your ETH and send ETH or Tokens, you simply change the node switcher back to "ETH (AUTO)". 18 | -------------------------------------------------------------------------------- /how-to/migrating/access-your-mycrypto-account-in-geth-or-mist.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: '[MyCrypto ➡ Geth] Access Your MyCrypto Account in Geth' 3 | description: Migrating to/from MyCrypto 4 | tags: 5 | - Private Keys 6 | priority: 50 7 | date_published: '2015-07-15' 8 | date_modified: '2020-10-08' 9 | --- 10 | 11 | Geth files are typically found in the file locations below. 12 | 13 | - Mac:`~/Library/Ethereum/keystore` 14 | - Linux:`~/.ethereum/keystore` 15 | - Windows:`%APPDATA%/Ethereum/keystore` 16 | 17 | Optionally, you can specify the path through a command line option: 18 | 19 | ```text 20 | --keystore 21 | Directory for the keystore (default = inside the datadir) 22 | ``` 23 | 24 | Simply copy your file to this folder in order to access it in Geth. 25 | 26 | ## Presale 27 | 28 | This file is stored wherever you saved it. It was also emailed to you, so check your email inbox and any older email addresses you may have had. 29 | 30 | If you are unable to find the file, search for a file called "`ethereum_wallet_backup.json`." This wallet file is encrypted with the password that you created when you made your presale purchase. 31 | 32 | Hopefully, you will find the file and can access it. 33 | -------------------------------------------------------------------------------- /how-to/migrating/access-your-mycrypto-account-in-openethereum.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: '[MyCrypto ➡ OpenEthereum] Access Your MyCrypto Account in OpenEthereum' 3 | description: Migrating to/from MyCrypto 4 | tags: 5 | - Private Keys 6 | priority: 50 7 | date_published: '2017-07-05' 8 | date_modified: '2021-10-26' 9 | related_articles: 10 | - how-to/migrating/access-your-mycrypto-account-in-geth-or-mist 11 | --- 12 | 13 | In [December of 2019](https://www.parity.io/parity-ethereum-openethereum-dao/), Parity transitioned its Parity Ethereum client to a DAO ownership and maintainer model, and was renamed to OpenEthereum. 14 | 15 | You can import keystore files into OpenEthereum with the following command-line instructions: 16 | 17 | ```bash 18 | $ openethereum account list 19 | 0x00780865dcc3c7dbffd943136107e70b8270286b 20 | 0x00dfc93112abd2578503b667b95491b101281f2b 21 | 22 | $ openethereum account import ./keystore-file.json 23 | 1 account(s) imported 24 | 25 | $ openethereum account list 26 | 0x003324332f7a9c2fb9536fcc4246a0bb4ea1b63f 27 | 0x00780865dcc3c7dbffd943136107e70b8270286b 28 | 0x00dfc93112abd2578503b667b95491b101281f2b 29 | ``` 30 | -------------------------------------------------------------------------------- /how-to/migrating/category.yml: -------------------------------------------------------------------------------- 1 | title: Migrating 2 | description: Learn how to move from one type of storage to another here. 3 | 4 | articles: 5 | - moving-from-mycrypto-to-ledger 6 | - moving-from-mycrypto-to-trezor 7 | - moving-from-mycrypto-to-metamask 8 | - moving-from-coinbase-to-mycrypto 9 | - access-your-jaxx-account-on-mycrypto 10 | - moving-from-mist-to-mycrypto 11 | - how-to-change-your-wallet-password-unencrypted-to-encrypted 12 | - access-your-mycrypto-account-in-openethereum 13 | - access-your-mycrypto-account-in-geth-or-mist 14 | -------------------------------------------------------------------------------- /how-to/migrating/how-to-change-your-wallet-password-unencrypted-to-encrypted.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: How do I Encrypt my Private Key or Wallet Password? 3 | description: Private Keys & Passwords 4 | tags: 5 | - Private Keys 6 | priority: 70 7 | date_published: '2017-10-08' 8 | date_modified: '2020-10-08' 9 | --- 10 | 11 | > Can I turn my unencrypted private key into an encrypted private key? 12 | 13 | - Yes, you can encrypt your private key using MyCrypto by accessing your address using the [MyCrypto desktop app](https://download.mycrypto.com/). After accessing your private key, select "Wallet Info" in the dropdown. 14 | 15 | ![Wallet Info dropdown](../../assets/how-to/migrating/how-to-change-your-wallet-password-unencrypted-to-encrypted/wallet-info.png) 16 | 17 | - Then, click the "Generate a Keystore File" button. 18 | 19 | ![Generate Keystore button](../../assets/how-to/migrating/how-to-change-your-wallet-password-unencrypted-to-encrypted/generate-keystore-file.png) 20 | 21 | - After clicking the button, there will be a password field where you can enter a new password to encrypt your private key. 22 | - Click the "Generate Keystore File" button. 23 | - After a few seconds, a "Download" button will appear. Click this and the download of your keystore file will begin. 24 | 25 | ## Remember 26 | 27 | - Always have multiple backups of your private key! Without it, your ETH and tokens will be lost. MyCrypto cannot access your account, move funds, recover funds, reverse transactions, nor recover your private key or password. 28 | - We are not a web wallet. We are a client-side interface that allows you to interact with the Ethereum blockchain. 29 | - We never save, store, or transmit any sensitive information ever. We don't know you, your IP address, your email address, or even that you used the site. 30 | -------------------------------------------------------------------------------- /how-to/nodes-networks/category.yml: -------------------------------------------------------------------------------- 1 | title: Nodes & Networks 2 | description: Anything related to using nodes and other supported networks can be found here. 3 | 4 | articles: 5 | - how-to-access-energy-web-chain-tokens 6 | - how-to-use-quiknode-with-mycrypto 7 | -------------------------------------------------------------------------------- /how-to/offline/category.yml: -------------------------------------------------------------------------------- 1 | title: Offline 2 | description: Running MyCrypto offline is one of the most secure ways to access your funds. 3 | 4 | articles: 5 | - how-to-run-mycrypto-offline-and-locally 6 | - using-mycrypto-for-cold-storage 7 | - using-a-ledger-wallet-offline 8 | -------------------------------------------------------------------------------- /how-to/sending/category.yml: -------------------------------------------------------------------------------- 1 | title: Sending 2 | description: '' 3 | 4 | articles: 5 | - checking-or-replacing-a-transaction-after-it-has-been-sent 6 | - checking-the-status-of-a-transaction 7 | - how-to-speed-up-a-transaction 8 | - how-to-know-what-gas-price-to-use 9 | - how-to-know-what-gas-limit-to-use 10 | - how-to-send-a-transaction 11 | - how-to-change-nonce-external-provider 12 | - how-to-make-an-offline-transaction 13 | - how-to-interact-with-a-multisig-contract 14 | - how-to-send-tokens-from-a-multisig-contract 15 | - how-to-send-ethereum-classic-via-mycrypto 16 | - creating-prefilled-transaction 17 | -------------------------------------------------------------------------------- /how-to/sending/how-to-change-nonce-external-provider.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: How to Change the Nonce When Using a Web3 App (like MetaMask) 3 | description: '' 4 | tags: 5 | - Transactions 6 | - MetaMask 7 | priority: 40 8 | date_published: '2020-09-29' 9 | date_modified: '2020-09-30' 10 | --- 11 | 12 | If you're using a Web3-compatible app like MetaMask to connect to MyCrypto, it's not possible to change the nonce in MyCrypto directly. Most Web3 apps change the nonce provided by MyCrypto, even when it's manually set. Below you'll find instructions for setting the nonce in the Web3 app directly. 13 | 14 | 15 | 16 | 17 | To change the nonce in MetaMask, you have to enable this option first. In MetaMask, go to Settings, Advanced, and scroll down until you see "Customize transaction nonce." Make sure this option is enabled. 18 | 19 | ![The "Customize transaction nonce" setting in MetaMask](../../assets/how-to/sending/how-to-change-nonce-external-provider/customize-transaction-nonce-setting.png) 20 | 21 | Now you can go to MyCrypto and send a transaction. When MetaMask asks you to confirm the transaction, you will see a "Custom Nonce" field. Enter the nonce you would like to use here, and click on "Confirm." 22 | 23 | ![Custom nonce field in MetaMask](../../assets/how-to/sending/how-to-change-nonce-external-provider/custom-nonce-field.png) 24 | 25 | 26 | 27 | 28 | If the app you're using is not listed above, it may still have a setting for a custom nonce. You will usually find it in the settings, or on the transaction confirmation page itself. If you need help, feel free to reach out to us! 29 | 30 | 31 | 32 | -------------------------------------------------------------------------------- /how-to/sending/how-to-send-ethereum-classic-via-mycrypto.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: How to send Ethereum Classic (ETC) via MyCrypto 3 | description: Networks & Nodes 4 | tags: 5 | - Transactions 6 | priority: 70 7 | date_published: '2017-10-08' 8 | date_modified: '2021-10-26' 9 | related_articles: 10 | - how-to/sending/how-to-send-a-transaction 11 | --- 12 | 13 | When adding a new address to your MyCrypto interface, make sure that you select the Ethereum Classic network while adding it. This will let MyCrypto know for which network it should find your funds, so you can interact with it. 14 | 15 | [You can find additional information about sending transactions with MyCrypto here](/how-to/sending/how-to-send-a-transaction). 16 | -------------------------------------------------------------------------------- /how-to/tokens/category.yml: -------------------------------------------------------------------------------- 1 | title: Tokens 2 | description: '' 3 | 4 | articles: 5 | - how-to-add-a-custom-token 6 | - showing-and-loading-tokens 7 | - how-to-receive-tokens 8 | -------------------------------------------------------------------------------- /how-to/tokens/how-to-receive-tokens.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: How To Receive Tokens 3 | description: Tokens 4 | tags: 5 | - Tokens 6 | - Transactions 7 | priority: 90 8 | date_published: '2017-12-23' 9 | date_modified: '2021-10-26' 10 | related_articles: 11 | - how-to/tokens/showing-and-loading-tokens 12 | - how-to/tokens/how-to-add-a-custom-token 13 | - >- 14 | general-knowledge/ethereum-blockchain/should-i-keep-my-eth-or-tokens-in-single-or-multiple-addresses 15 | --- 16 | 17 | With MyCrypto, it's possible to receive any Ethereum-based token by simply sending it to **your** Ethereum address. By default, MyCrypto will try to look for the most popular tokens in your address, but it might not always find every single token you own. In this case it's possible to [manually add it to your interface](/how-to/tokens/how-to-add-a-custom-token). 18 | 19 | The way that tokens work on the Ethereum blockchain, is that each token is a smart contract, which hold its own data and records. When you 'receive' a token, it basically means that the smart contract has a record of your address owning this token. MyCrypto will query the smart contracts for any tokens on your address, and show every token with a balance. 20 | 21 | Make sure that you do **NOT** send your tokens directly to the token contract address, or you will lose them forever. 22 | -------------------------------------------------------------------------------- /how-to/tokens/showing-and-loading-tokens.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: Showing and Loading Tokens 3 | description: Tokens 4 | tags: 5 | - Tokens 6 | priority: 100 7 | date_published: '2017-12-23' 8 | date_modified: '2021-10-26' 9 | related_articles: 10 | - how-to/tokens/how-to-add-a-custom-token 11 | - how-to/tokens/how-to-receive-tokens 12 | --- 13 | 14 | Upon adding your addresses to your MyCrypto interface, any tokens your addresses hold will automatically be shown in the balance overview. 15 | 16 | ![Balance overview](../../assets/how-to/tokens/showing-and-loading-tokens/balance-overview.png) 17 | 18 | You can also find a list of tokens that your addresses hold in the "Tokens" section, on the left-hand side of the interface. 19 | 20 | ![Token balance](../../assets/how-to/tokens/showing-and-loading-tokens/token-balance.png) 21 | 22 | If a token you would like to see or send is not showing up, you will need to add it as a custom token. [You can find instructions on how to add a custom token here](/how-to/tokens/how-to-add-a-custom-token). 23 | 24 | ![No tokens found](../../assets/how-to/tokens/showing-and-loading-tokens/no-tokens-found.png) 25 | -------------------------------------------------------------------------------- /package.json: -------------------------------------------------------------------------------- 1 | { 2 | "name": "knowledge-base-content", 3 | "version": "1.0.0", 4 | "description": "Content for the knowledge base to separate the code / logic from the content", 5 | "author": "MyCrypto", 6 | "repository": "https://github.com/MyCryptoHQ/knowledge-base-content.git", 7 | "license": "MIT", 8 | "dependencies": { 9 | "gray-matter": "^4.0.1", 10 | "moment": "^2.22.2", 11 | "remark-cli": "^5.0.0", 12 | "remark-frontmatter": "^1.3.0", 13 | "remark-lint": "^6.0.2", 14 | "remark-preset-lint-markdown-style-guide": "^2.1.2", 15 | "remark-preset-lint-recommended": "^3.0.2", 16 | "slash": "^2.0.0" 17 | }, 18 | "devDependencies": { 19 | "@types/node": "^14.10.2", 20 | "@types/node-fetch": "^2.5.7", 21 | "husky": "^4.3.0", 22 | "lint-staged": "^10.4.0", 23 | "node-fetch": "^2.6.1", 24 | "prettier": "^2.2.1", 25 | "ts-node": "^9.0.0", 26 | "typescript": "^4.0.2" 27 | }, 28 | "scripts": { 29 | "deploy": "ts-node deploy", 30 | "format": "prettier --write \"**/*.{ts,tsx,js,json,yml,md}\" --ignore-path .gitignore", 31 | "lint": "yarn lint:markdown && yarn lint:format", 32 | "lint:markdown": "remark -q -f .", 33 | "lint:format": "prettier --check \"**/*.{ts,tsx,js,json,yml,md}\" --ignore-path .gitignore" 34 | }, 35 | "lint-staged": { 36 | "*.{js,jsx,ts,tsx,json,yml}": [ 37 | "prettier --write" 38 | ], 39 | "*.md": [ 40 | "node update-modified-date.js", 41 | "remark -qf --no-stdout", 42 | "prettier --write" 43 | ] 44 | }, 45 | "husky": { 46 | "hooks": { 47 | "pre-commit": "lint-staged" 48 | } 49 | } 50 | } 51 | -------------------------------------------------------------------------------- /staying-safe/category.yml: -------------------------------------------------------------------------------- 1 | title: How to Stay Safe 2 | description: Safety first! Learn how to spot scams, avoid phishing, and protect your digital assets. 3 | priority: 3 4 | badge: warning 5 | icon: 6 | small: lock 7 | large: ../assets/staying-safe/icon.svg 8 | 9 | categories: 10 | - common-scams 11 | 12 | articles: 13 | - verifying-authenticity-of-desktop-app 14 | - protecting-yourself-and-your-funds 15 | - hardware-wallet-recommendations 16 | - how-to-use-mycrypto-more-privately 17 | - how-to-stay-safe 18 | - mycrypto-protips-how-not-to-get-scammed-during-ico 19 | - how-can-we-trust-mycrypto 20 | - how-to-securely-store-and-guard-your-private-key 21 | - phish-hacks-thefts-and-stolen-funds-due-to-phishing 22 | - turning-on-2fa-on-mycrypto 23 | - advanced-secure-wallets-by-tomshwom 24 | - couldnt-everybody-put-in-a-random-key-and-send-to-own-address 25 | - encrypting-your-windows-pc-with-bitlocker 26 | - call-to-action-help-us-with-phishers-please 27 | - ethereum-two-people-same-private-key 28 | 29 | popular_articles: 30 | - verifying-authenticity-of-desktop-app 31 | - protecting-yourself-and-your-funds 32 | -------------------------------------------------------------------------------- /staying-safe/common-scams/category.yml: -------------------------------------------------------------------------------- 1 | title: Common Scams 2 | description: Knowledge is key in protecting your funds. Educate yourself on today's most common scams. 3 | 4 | articles: 5 | - common-scams-overview 6 | - phishing-overview 7 | - hardware-wallet-scams-overview 8 | - malicious-software-overview 9 | - privacy-concerns-overview 10 | - common-nft-scams 11 | -------------------------------------------------------------------------------- /staying-safe/common-scams/privacy-concerns-overview.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: Privacy Concerns 3 | description: Common Scams 4 | tags: 5 | - Safety & Security 6 | - Phishing 7 | priority: 60 8 | date_published: '2018-03-12' 9 | date_modified: '2020-10-08' 10 | --- 11 | 12 | ## Posting Your Public Keys on Social Media 13 | 14 | _Why is this a problem?_ 15 | 16 | You should never do this, especially if you have a large amount of crypto-wealth, because it paints a target on your back. If people know that you have cryptocurrency, you may become the victim of a targeted hacking campaign. 17 | 18 | ## Interacting With Your Private Keys on Public Networks 19 | 20 | _Why is this a problem?_ 21 | 22 | The increasing popularity of cryptocurrencies correlates with an increase in activity by bad actors. It is possible that anyone on the same public network (coffee shop, library, etc.) as you could be packet sniffing. Your private keys could be discovered if you're interacting with them online. 23 | 24 | You can mitigate this by [running MyCrypto offline](/how-to/offline/how-to-run-mycrypto-offline-and-locally). 25 | 26 | --- 27 | 28 | If you don't understand any of the terms in this article, please try referencing our [Ethereum Glossary](/general-knowledge/ethereum-blockchain/a-glossary-of-common-terms-in-the-ethereum-crypto-space). 29 | -------------------------------------------------------------------------------- /staying-safe/how-can-we-trust-mycrypto.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: How Can We Trust MyCrypto? 3 | tags: 4 | - Safety & Security 5 | - MyCrypto 6 | date_published: '2017-11-23' 7 | date_modified: '2021-10-26' 8 | --- 9 | 10 | **The quickest answer is: Luckily, you don't have to trust us!** 11 | 12 | - [You can run us offline](/how-to/offline/how-to-run-mycrypto-offline-and-locally). 13 | - [You can use a hardware wallet](/staying-safe/hardware-wallet-recommendations). 14 | 15 | These both ensure that your keys never touch an internet-connected device, which means we couldn't steal them even if we wanted to or if our site itself was compromised in some way. 16 | 17 | That said... our team has been in this space since 2015. We don't do this for the money and we certainly aren't going to risk our reputations, hard work, and lives for money. 18 | 19 | ETH is going to the moon as it is... we just have to keep building for the future and we can have it all. :) 20 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/category.yml: -------------------------------------------------------------------------------- 1 | title: Accessing my account 2 | 3 | categories: 4 | - hardware-wallet 5 | - web3 6 | - walletconnect 7 | - private-key 8 | - keystore-file 9 | - secret-recovery-phrase 10 | - other 11 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: I need help accessing my account 3 | date_published: '2021-07-07' 4 | date_modified: '2021-07-28' 5 | --- 6 | 7 | MyCrypto supports various wallet types. Which type of account are you trying to interact with? 8 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/hardware-wallet/category.yml: -------------------------------------------------------------------------------- 1 | title: Hardware wallet 2 | 3 | categories: 4 | - ledger 5 | - trezor 6 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/hardware-wallet/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-07-28' 4 | --- 5 | 6 | Ledger and Trezor are the two hardware wallets that MyCrypto currently supports. Which do you need assistance with? 7 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/hardware-wallet/ledger/can-connect/cannot-find-account/category.yml: -------------------------------------------------------------------------------- 1 | title: My account can't be found 2 | 3 | categories: [] 4 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/hardware-wallet/ledger/can-connect/cannot-find-account/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-08-10' 4 | --- 5 | 6 | Make sure that you select the correct network before connecting your Ledger device with MyCrypto. Selecting a different network from the one you're trying to interact with might result in your account(s) not showing up. 7 | 8 | ![Network selection](../../../../../../assets/troubleshooter/accessing-account/select-network.png) 9 | 10 | Your funds might also be on a different [derivation path](/general-knowledge/ethereum-blockchain/what-is-a-derivation-path). While MyCrypto automatically scans various derivation paths for any accounts containing funds, it might not find every account right away. If MyCrypto is able to find one or more accounts, but the account you wish to add is still not found, you can click "Scan 10 more addresses for the selected derivation path". 11 | 12 | ![Scan for 10 more addresses button](../../../../../../assets/troubleshooter/accessing-account/scan-ten-more.png) 13 | 14 | Additionally, you can also click "try to scan more addresses" in case no accounts are found. 15 | 16 | ![Try to scan more addresses button](../../../../../../assets/troubleshooter/accessing-account/scan-more-addresses.png) 17 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/hardware-wallet/ledger/can-connect/category.yml: -------------------------------------------------------------------------------- 1 | title: I'm able to connect 2 | 3 | categories: 4 | - cannot-find-account 5 | - other 6 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/hardware-wallet/ledger/can-connect/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-08-10' 4 | --- 5 | 6 | What kind of issue are you experiencing with your Ledger device? 7 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/hardware-wallet/ledger/can-connect/other/category.yml: -------------------------------------------------------------------------------- 1 | title: Other error or problem 2 | 3 | categories: [] 4 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/hardware-wallet/ledger/can-connect/other/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-08-10' 4 | --- 5 | 6 | Please [reach out to us directly](/contact-us), so we can help you troubleshoot this issue further. 7 | 8 | Additionally, Ledger created a [list of solutions to most common issues](https://support.ledger.com/hc/en-us/articles/360023518653-Solutions-to-most-common-issues). If you think your Ledger device might be faulty, we highly recommend [reaching out to Ledger](https://support.ledger.com/hc/en-us/requests/new). 9 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/hardware-wallet/ledger/cannot-connect/category.yml: -------------------------------------------------------------------------------- 1 | title: I'm unable to connect 2 | 3 | categories: 4 | - locked 5 | - u2f-not-supported 6 | - endless-loading 7 | - other 8 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/hardware-wallet/ledger/cannot-connect/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-07-28' 4 | --- 5 | 6 | Do any of the following problems appear upon trying to connect? 7 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/hardware-wallet/ledger/cannot-connect/endless-loading/category.yml: -------------------------------------------------------------------------------- 1 | title: Endless loading circle 2 | 3 | categories: [] 4 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/hardware-wallet/ledger/cannot-connect/endless-loading/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-08-10' 4 | --- 5 | 6 | Make sure that your Ledger's firmware is fully up to date, including all apps on your Ledger device. 7 | 8 | Check whether you might have any browser extensions enabled that might possibly interfere with MyCrypto's connection to your Ledger. It might also be worth a shot to try a different browser, to see whether you can reproduce this issue on another browser, in which case it might be an issue with your Ledger device itself. 9 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/hardware-wallet/ledger/cannot-connect/locked/category.yml: -------------------------------------------------------------------------------- 1 | title: Error LEDGER_LOCKED 2 | 3 | categories: [] 4 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/hardware-wallet/ledger/cannot-connect/locked/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-07-28' 4 | --- 5 | 6 | Make sure that your Ledger is unlocked, by entering your PIN on the physical device. Then, ensure that the correct Ledger application is opened. 7 | 8 | Ex. If you are trying to interact with an Ethereum account, make sure to have the Ethereum app open on your Ledger device. 9 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/hardware-wallet/ledger/cannot-connect/other/category.yml: -------------------------------------------------------------------------------- 1 | title: Other error or problem 2 | 3 | categories: [] 4 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/hardware-wallet/ledger/cannot-connect/other/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-07-28' 4 | --- 5 | 6 | Please [reach out to us directly](/contact-us), so we can help you troubleshoot this issue further. 7 | 8 | Additionally, Ledger created a [list of solutions to most common issues](https://support.ledger.com/hc/en-us/articles/360023518653-Solutions-to-most-common-issues). If you think your Ledger device might be faulty, we highly recommend [reaching out to Ledger](https://support.ledger.com/hc/en-us/requests/new). 9 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/hardware-wallet/ledger/cannot-connect/u2f-not-supported/category.yml: -------------------------------------------------------------------------------- 1 | title: Error U2F_NOT_SUPPORTED 2 | 3 | categories: [] 4 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/hardware-wallet/ledger/cannot-connect/u2f-not-supported/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-07-28' 4 | --- 5 | 6 | Your browser might not support the required protocols in order to connect your Ledger device with MyCrypto. We generally recommend using either Chrome or Firefox for the best experience. 7 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/hardware-wallet/ledger/category.yml: -------------------------------------------------------------------------------- 1 | title: Ledger 2 | 3 | categories: 4 | - cannot-connect 5 | - can-connect 6 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/hardware-wallet/ledger/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-07-28' 4 | --- 5 | 6 | Make sure that your Ledger device is running the latest firmware version, you can find detailed instructions for updating your [Ledger Nano S](https://support.ledger.com/hc/en-us/articles/360002731113-Update-Ledger-Nano-S-firmware) or updating your [Ledger Nano X](https://support.ledger.com/hc/en-us/articles/360013349800-Update-Ledger-Nano-X-firmware) on Ledger's support pages. 7 | 8 | Are you able to successfully connect your Ledger with MyCrypto? 9 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/hardware-wallet/trezor/category.yml: -------------------------------------------------------------------------------- 1 | title: Trezor 2 | 3 | categories: [] 4 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/hardware-wallet/trezor/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-08-24' 4 | --- 5 | 6 | Make sure that your Ledger device is running the latest firmware version, you can find detailed instructions for updating your [Trezor One](https://wiki.trezor.io/User_manual:Updating_the_Trezor_device_firmware__T1) or updating your [Trezor Model T](https://wiki.trezor.io/User_manual:Updating_the_Trezor_device_firmware) on Trezor's support pages. 7 | 8 | Are you able to successfully connect your Trezor with MyCrypto? 9 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/keystore-file/category.yml: -------------------------------------------------------------------------------- 1 | title: Keystore file 2 | 3 | categories: [] 4 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/keystore-file/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-08-24' 4 | --- 5 | 6 | Using keystore files is not recommended, as they are [insecure](https://medium.com/mycrypto/a-safer-mycrypto-79d65196e7d8). If you were to access your account on a phishing site with a private key, the phishers would get full access to your wallet. However, if you still desire to create and use a wallet in this manner, you can generate them locally with the [MyCrypto Desktop App](https://download.mycrypto.com/). 7 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/other/category.yml: -------------------------------------------------------------------------------- 1 | title: Unsure/other 2 | 3 | categories: [] 4 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/other/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-08-24' 4 | --- 5 | 6 | Please [reach out to us directly](/contact-us), so we can help you further. 7 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/private-key/category.yml: -------------------------------------------------------------------------------- 1 | title: Private key 2 | 3 | categories: [] 4 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/private-key/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-08-24' 4 | --- 5 | 6 | Using private keys is not recommended, as they are [insecure](https://medium.com/mycrypto/a-safer-mycrypto-79d65196e7d8). If you were to access your account on a phishing site with a private key, the phishers would get full access to your wallet. However, if you still desire to create and use a wallet in this manner, you can generate them locally with the [MyCrypto Desktop App](https://download.mycrypto.com/). 7 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/secret-recovery-phrase/category.yml: -------------------------------------------------------------------------------- 1 | title: Secret Recovery Phrase 2 | 3 | categories: [] 4 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/secret-recovery-phrase/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-08-24' 4 | --- 5 | 6 | Using secret recovery phrases is not recommended, as they are [insecure](https://medium.com/mycrypto/a-safer-mycrypto-79d65196e7d8). If you were to access your account on a phishing site with a private key, the phishers would get full access to your wallet. However, if you still desire to create and use a wallet in this manner, you can generate them locally with the [MyCrypto Desktop App](https://download.mycrypto.com/). 7 | 8 | What kind of issue are you experiencing? 9 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/walletconnect/category.yml: -------------------------------------------------------------------------------- 1 | title: WalletConnect 2 | 3 | categories: [] 4 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/walletconnect/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-08-24' 4 | --- 5 | 6 | Please [reach out to us directly](/contact-us), so we can help you further. 7 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/web3/category.yml: -------------------------------------------------------------------------------- 1 | title: MetaMask or other web3 provider (E.g. Trust, ...) 2 | 3 | categories: [] 4 | -------------------------------------------------------------------------------- /troubleshooter/accessing-account/web3/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-08-24' 4 | --- 5 | 6 | What kind of issue are you experiencing? 7 | -------------------------------------------------------------------------------- /troubleshooter/balance/balance-incorrect/category.yml: -------------------------------------------------------------------------------- 1 | title: Balance is insufficient 2 | 3 | categories: [] 4 | -------------------------------------------------------------------------------- /troubleshooter/balance/balance-incorrect/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-07-21' 4 | --- 5 | 6 | If you're able to see your balance, but it shows an incorrect amount, the node that you are connected to might be out of sync. 7 | 8 | Nodes are servers that provide information about the blockchain. They provide your account balances, and allow you to interact with the blockchain. In case a node is out of sync, it might be stuck on an older state of the blockchain, and may return a different balance if you recently received funds on your account. 9 | 10 | ![Node selection](../../../assets/troubleshooter/balance/select-node-provider.png) 11 | 12 | You can try to temporarily solve this issue by using a different node provider, by going to your MyCrypto settings page, and finding the Networks & Nodes settings. Keep in mind that not every network might offer multiple node providers. 13 | 14 | If you experience this issue, please [reach out to us](/contact-us) right away and mention the network on which you are experiencing this issue on. It will help us to resolve the problem as soon as possible. 15 | -------------------------------------------------------------------------------- /troubleshooter/balance/category.yml: -------------------------------------------------------------------------------- 1 | title: My balance 2 | 3 | categories: 4 | - token-balance-missing 5 | - native-balance-missing 6 | - balance-incorrect 7 | -------------------------------------------------------------------------------- /troubleshooter/balance/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: I need help with my balance 3 | date_published: '2021-07-07' 4 | date_modified: '2021-07-21' 5 | --- 6 | 7 | Networks that are supported by MyCrypto have their own native asset, but might also support tokens that are based on that network. A network has one native asset, but might support a large amount of different tokens. 8 | 9 | An example of a native asset would be ETH in the context of Ethereum. Tokens on the Ethereum network are often referred to as ERC-20 tokens, of which DAI would be an example of. 10 | 11 | What type of issue are you experiencing? 12 | -------------------------------------------------------------------------------- /troubleshooter/balance/native-balance-missing/category.yml: -------------------------------------------------------------------------------- 1 | title: Native asset (ETH, EWT, RBTC) balance is zero 2 | 3 | categories: [] 4 | -------------------------------------------------------------------------------- /troubleshooter/balance/native-balance-missing/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-07-21' 4 | --- 5 | 6 | Make sure that upon adding your account(s) to MyCrypto, you select the correct network corresponding to the funds you would like to interact with. 7 | 8 | Ex. To see your EWT funds, select the "EWC" option in the drop down field on the network selection screen. 9 | 10 | ![Network selection](../../../assets/troubleshooter/balance/select-network.png) 11 | -------------------------------------------------------------------------------- /troubleshooter/balance/token-balance-missing/category.yml: -------------------------------------------------------------------------------- 1 | title: Token not showing up 2 | 3 | categories: 4 | - still-missing 5 | -------------------------------------------------------------------------------- /troubleshooter/balance/token-balance-missing/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-07-21' 4 | --- 5 | 6 | Click the "Scan" button in your token overview, your MyCrypto interface will then scan your account(s) for any tokens and show them accordingly. 7 | 8 | ![Scan for tokens](../../../assets/troubleshooter/balance/token-scan.png) 9 | -------------------------------------------------------------------------------- /troubleshooter/balance/token-balance-missing/still-missing/category.yml: -------------------------------------------------------------------------------- 1 | title: My token is still not shown 2 | 3 | categories: [] 4 | -------------------------------------------------------------------------------- /troubleshooter/balance/token-balance-missing/still-missing/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-07-14' 4 | --- 5 | 6 | When you scan for tokens in your MyCrypto interface, not every token might show up right away. This is because MyCrypto keeps a list of tokens to scan for, and it's possible that the token you're looking for is not on the list yet. 7 | 8 | You can manually [add any missing tokens to your MyCrypto interface by following these instructions](https://support.mycrypto.com/how-to/tokens/how-to-add-a-custom-token). 9 | -------------------------------------------------------------------------------- /troubleshooter/category.yml: -------------------------------------------------------------------------------- 1 | title: Troubleshooter 2 | badge: success 3 | icon: 4 | small: tool 5 | large: ../assets/troubleshooting/icon.svg 6 | 7 | categories: 8 | - transaction 9 | - balance 10 | - accessing-account 11 | - creating-account 12 | - lost-funds 13 | -------------------------------------------------------------------------------- /troubleshooter/creating-account/category.yml: -------------------------------------------------------------------------------- 1 | title: Creating an account 2 | 3 | categories: [] 4 | -------------------------------------------------------------------------------- /troubleshooter/creating-account/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: I need help creating an account 3 | date_published: '2021-07-07' 4 | date_modified: '2021-07-14' 5 | --- 6 | 7 | Placeholder. 8 | -------------------------------------------------------------------------------- /troubleshooter/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-07-14' 4 | --- 5 | 6 | If you're experiencing any issues with MyCrypto, we'd love to help! Which topic do you need help with? 7 | -------------------------------------------------------------------------------- /troubleshooter/lost-funds/category.yml: -------------------------------------------------------------------------------- 1 | title: Lost funds 2 | 3 | categories: 4 | - stuck-funds 5 | - unsure-funds 6 | - no-funds 7 | -------------------------------------------------------------------------------- /troubleshooter/lost-funds/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: I need help with lost funds 3 | date_published: '2021-07-07' 4 | date_modified: '2021-08-24' 5 | --- 6 | 7 | We're sorry to hear about this happening. To be able to give you more information, please select the situation that applies to you. 8 | -------------------------------------------------------------------------------- /troubleshooter/lost-funds/no-funds/category.yml: -------------------------------------------------------------------------------- 1 | title: I have no funds left in my account 2 | 3 | categories: 4 | - sent-wrong-address 5 | - sent-funds-to-scammer 6 | - entered-private-key-phish-scam 7 | - other 8 | -------------------------------------------------------------------------------- /troubleshooter/lost-funds/no-funds/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-08-24' 4 | --- 5 | 6 | At MyCrypto, we deeply care about educating our users about [staying safe](/staying-safe) within the cryptocurrency ecosystem. Unfortunately, in the event of another party gaining access to your funds, the likelihood of recovery could be very low. 7 | 8 | To help you further, can you tell us what happened? 9 | -------------------------------------------------------------------------------- /troubleshooter/lost-funds/no-funds/entered-private-key-phish-scam/category.yml: -------------------------------------------------------------------------------- 1 | title: Entered private key on phishing/scamming site 2 | 3 | categories: [] 4 | -------------------------------------------------------------------------------- /troubleshooter/lost-funds/no-funds/entered-private-key-phish-scam/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-08-24' 4 | --- 5 | 6 | Placeholder. 7 | -------------------------------------------------------------------------------- /troubleshooter/lost-funds/no-funds/other/category.yml: -------------------------------------------------------------------------------- 1 | title: Other 2 | 3 | categories: [] 4 | -------------------------------------------------------------------------------- /troubleshooter/lost-funds/no-funds/other/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-08-24' 4 | --- 5 | 6 | Placeholder. 7 | -------------------------------------------------------------------------------- /troubleshooter/lost-funds/no-funds/sent-funds-to-scammer/category.yml: -------------------------------------------------------------------------------- 1 | title: Sent funds to scammer 2 | 3 | categories: [] 4 | -------------------------------------------------------------------------------- /troubleshooter/lost-funds/no-funds/sent-funds-to-scammer/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-08-24' 4 | --- 5 | 6 | Placeholder. 7 | -------------------------------------------------------------------------------- /troubleshooter/lost-funds/no-funds/sent-wrong-address/category.yml: -------------------------------------------------------------------------------- 1 | title: Sent funds to wrong address 2 | 3 | categories: [] 4 | -------------------------------------------------------------------------------- /troubleshooter/lost-funds/no-funds/sent-wrong-address/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-08-24' 4 | --- 5 | 6 | In the event you've accidentally sent funds to a wrong address that doesn't belong to you, it might be rather difficult, or possibly impossible to get it back. 7 | 8 | First thing is to find out who the address belongs to. Try to look up the address on [Etherscan](https://etherscan.io/), and see if there are any other transfers going to or out of that address, or if it shows any label. 9 | 10 | If you sent your funds to an address belonging to an exchange, there's a chance they're willing to help you out. Often times, exchanges are willing to do this for free, but some might ask for a small fee to be deducted from the amount they will send back. 11 | 12 | As all transactions on the blockchain are final, it's not possible for MyCrypto to return or refund any transactions. Only the owner of the address you've sent funds to will be able to send these back. 13 | -------------------------------------------------------------------------------- /troubleshooter/lost-funds/stuck-funds/category.yml: -------------------------------------------------------------------------------- 1 | title: I have funds stuck in my account 2 | 3 | categories: [] 4 | -------------------------------------------------------------------------------- /troubleshooter/lost-funds/stuck-funds/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-08-24' 4 | --- 5 | 6 | When your secrets get compromised, bad actors will often put a [sweeper on your account](https://blog.mycrypto.com/how-to-beat-an-ethereum-based-sweeper-and-recover-your-assets/) to take advantage of anything that happens to the address in the future — either you deposit ETH to try and save some tokens, an airdrop happens, or something else. 7 | 8 | If you believe there might be a sweeper on your account, we can assist you in the rescuing of funds for a gratuity of 10% (minimum $250) of the rescued funds. We would like to offer this for free to everyone, but we've received a massive influx of requests for help and our time is already thin as it is. Any proceeds from this service go towards us trying to make this industry a better and safer place! 9 | 10 | If you'd like to move forward with this service, please reach out to [support@mycrypto.com](mailto:support@mycrypto.com?subject=Account%20Sweeper%20-%20Requesting%20Assistance!) with the subject line **"Account Sweeper - Requesting Assistance!"** 11 | 12 | _The above email is the ONLY ROUTE for requesting help with this. We will NOT discuss this in Telegram, Discord, nor anywhere else as the additional risk of getting scammed is too high._ 13 | -------------------------------------------------------------------------------- /troubleshooter/lost-funds/unsure-funds/category.yml: -------------------------------------------------------------------------------- 1 | title: Unsure if I have funds stuck 2 | 3 | categories: [] 4 | -------------------------------------------------------------------------------- /troubleshooter/lost-funds/unsure-funds/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-08-24' 4 | --- 5 | 6 | When your secrets get compromised, bad actors will often put a [sweeper on your account](https://blog.mycrypto.com/how-to-beat-an-ethereum-based-sweeper-and-recover-your-assets/) to take advantage of anything that happens to the address in the future — either you deposit ETH to try and save some tokens, an airdrop happens, or something else. 7 | 8 | If you believe there might be a sweeper on your account, we can assist you in the rescuing of funds for a gratuity of 10% (minimum $250) of the rescued funds. We would like to offer this for free to everyone, but we've received a massive influx of requests for help and our time is already thin as it is. Any proceeds from this service go towards us trying to make this industry a better and safer place! 9 | 10 | Even if you're unsure whether you have any stuck funds in your account, you're free to reach out to us so we can take a closer look. 11 | 12 | If you'd like to move forward with this service, please reach out to [support@mycrypto.com](mailto:support@mycrypto.com?subject=Account%20Sweeper%20-%20Requesting%20Assistance!) with the subject line **"Account Sweeper - Requesting Assistance!"** 13 | 14 | _The above email is the ONLY ROUTE for requesting help with this. We will NOT discuss this in Telegram, Discord, nor anywhere else as the additional risk of getting scammed is too high._ 15 | -------------------------------------------------------------------------------- /troubleshooter/transaction/cancel/category.yml: -------------------------------------------------------------------------------- 1 | title: I want to cancel a transaction 2 | 3 | categories: [] 4 | -------------------------------------------------------------------------------- /troubleshooter/transaction/cancel/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-07-20' 4 | --- 5 | 6 | Once a transaction is mined/confirmed on the Ethereum network, it is irreversible and cannot be cancelled or refunded. Cancelling a transaction is only possible when the transaction is still pending, and hasn't been mined yet. 7 | 8 | ![Pending transaction](../../../assets/troubleshooter/transaction/pending.png) 9 | 10 | It's possible to cancel a pending transaction right from your MyCrypto dashboard by [checking the status of your transaction](/how-to/sending/checking-the-status-of-a-transaction), and clicking the "Cancel transaction" button. This will initiate a 0 ETH transaction which will replace the pending transaction, resulting in it cancelling the initial (still pending) transaction. 11 | -------------------------------------------------------------------------------- /troubleshooter/transaction/category.yml: -------------------------------------------------------------------------------- 1 | title: Transaction 2 | 3 | categories: 4 | - pending 5 | - not-found 6 | - failed 7 | - status 8 | - cancel 9 | -------------------------------------------------------------------------------- /troubleshooter/transaction/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: I need help with my transaction 3 | date_published: '2021-07-07' 4 | date_modified: '2021-07-20' 5 | --- 6 | 7 | What kind of issue are you experiencing with your transaction? 8 | -------------------------------------------------------------------------------- /troubleshooter/transaction/failed/category.yml: -------------------------------------------------------------------------------- 1 | title: Transaction failed 2 | 3 | categories: [] 4 | -------------------------------------------------------------------------------- /troubleshooter/transaction/not-found/category.yml: -------------------------------------------------------------------------------- 1 | title: Transaction not found 2 | 3 | categories: [] 4 | -------------------------------------------------------------------------------- /troubleshooter/transaction/not-found/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-07-20' 4 | --- 5 | 6 | If you try to look up your transaction on MyCrypto or a blockchain explorer such as Etherscan, it might show that your transaction wasn't found. Keep in mind that transaction hashes are specific to one network only; checking the status of an ETH transaction will only work if the Ethereum network is specified, and EWT transfers will only show up on the EnergyWeb network. 7 | 8 | ![Transaction not found](../../../assets/troubleshooter/transaction/tx-not-found.png) 9 | 10 | You might also encounter this issue if your transaction was pending for too long, causing the network to drop your transaction. Transactions might get dropped when they use a [Gas Price](/how-to/sending/how-to-know-what-gas-price-to-use) fee that was too low, or if a wrong [Nonce](/general-knowledge/ethereum-blockchain/what-is-nonce) value was used. Often when the Ethereum network is busy, the minimum [Gas Price](/how-to/sending/how-to-know-what-gas-price-to-use) value goes up, causing older transactions with a lower Gas price value to become stale and miners never picking up these transactions. 11 | 12 | Keep in mind that if you just sent a transaction, it might take some time for it to propagate across the network, which might cause a small delay for it to show up on Etherscan. 13 | 14 | When your transaction wasn't found, the transaction was never mined and no funds were taken out of your account. You are safe to try and send the transaction once more. 15 | -------------------------------------------------------------------------------- /troubleshooter/transaction/pending/category.yml: -------------------------------------------------------------------------------- 1 | title: Transaction is stuck on pending 2 | 3 | categories: [] 4 | -------------------------------------------------------------------------------- /troubleshooter/transaction/pending/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-07-20' 4 | --- 5 | 6 | At times, combinations of new users, increased interest, or popular DeFi products can create quite a mess of the transaction pool. This sometimes results in an accumulation of pending transactions that take longer than normal to send, and is a network issue that affects all exchanges and clients. 7 | 8 | ![Pending transaction](../../../assets/troubleshooter/transaction/pending.png) 9 | 10 | It's possible to [speed up a transaction](/how-to/sending/how-to-speed-up-a-transaction) right from your MyCrypto interface by [checking the status of your transaction](/how-to/sending/checking-the-status-of-a-transaction), and clicking the "Speed up transaction" button. 11 | -------------------------------------------------------------------------------- /troubleshooter/transaction/status/category.yml: -------------------------------------------------------------------------------- 1 | title: I want to view the status of my transaction 2 | 3 | categories: [] 4 | -------------------------------------------------------------------------------- /troubleshooter/transaction/status/description.md: -------------------------------------------------------------------------------- 1 | --- 2 | date_published: '2021-07-07' 3 | date_modified: '2021-07-20' 4 | --- 5 | 6 | It's possible to [check the status of your transaction](/how-to/sending/checking-the-status-of-a-transaction) right from your MyCrypto interface by clicking the ">" button next to any transaction in your Recent Transaction overview; 7 | 8 | ![Recent transactions](../../../assets/troubleshooter/transaction/recent-transactions.png) 9 | 10 | It's also possible to check the status by going to Tools > Check Transaction status; 11 | 12 | ![Check transaction status](../../../assets/troubleshooter/transaction/check-status.png) 13 | -------------------------------------------------------------------------------- /troubleshooting/accessing-wallet/accessing-different-address-same-private-key-ether.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: Why does my Private Key open TWO Addresses? 3 | description: Private Keys & Passwords 4 | tags: 5 | - Private Keys 6 | - Addresses 7 | priority: 60 8 | date_published: '2017-07-05' 9 | date_modified: '2021-10-26' 10 | related_articles: 11 | - troubleshooting/accessing-wallet/missing-characters-of-private-key 12 | --- 13 | 14 | Please be sure that you are **carefully and accurately** typing in your private key. A single wrong character will open a different wallet than "yours." 15 | 16 | An example of a valid private key looks like this: `afdfd9c3d2095ef696594f6cedcae59e72dcd697e2a7521b1578140422a4f890` 17 | 18 | Do not use the above example private key, and never share your own with others. If you share your private key with anyone, they will have full control over your address, and its funds. 19 | 20 | Be sure that you are using the same key / file from when you first unlocked your wallet. Essentially, you need to do the same thing each time you open your wallet. 21 | 22 | If you saved another version (e.g., the UTC / Keystore file), it may also be worth testing that as well. 23 | 24 | If you think you may have mistyped your private key, there is a tool that might be able to help you further. Scroll to the bottom of , enter your private key and address, and see if that resolves to anything. 25 | -------------------------------------------------------------------------------- /troubleshooting/accessing-wallet/category.yml: -------------------------------------------------------------------------------- 1 | title: Accessing Your Wallet 2 | description: Encountering any problems when accessing your wallet? Here are some articles to help you out. 3 | 4 | articles: 5 | - lost-eth-private-key 6 | - lost-ethereum-wallet-password 7 | - private-key-not-working 8 | - accessing-different-address-same-private-key-ether 9 | - missing-characters-of-private-key 10 | - lost-password-ethereum-presale-wallet-file 11 | -------------------------------------------------------------------------------- /troubleshooting/accessing-wallet/lost-password-ethereum-presale-wallet-file.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: Lost Password - Ethereum Presale Wallet File 3 | description: Private Keys & Passwords 4 | tags: 5 | - Private Keys 6 | priority: 0 7 | date_published: '2017-10-08' 8 | date_modified: '2021-10-26' 9 | --- 10 | 11 | Important note: This article is talking about presale wallets, for regular wallets take a look at the [Lost Password](/troubleshooting/accessing-wallet/lost-ethereum-wallet-password) article. 12 | 13 | ## I forgot the password to my presale wallet file 14 | 15 | While there is no way to guarantee that you will suddenly remember your password again, here are some things to keep in mind: 16 | 17 | - The minimum length was 10 characters. 18 | - The password must contain at least one upper case letter, one lower case letter, one symbol, and one number. 19 | 20 | You can also try using [pyethrecover](https://github.com/burjorjee/pyethrecover), which will check your wallet against a given file of passwords. The tool requires Python and the bitcoin package from python-pip. If you know at least part of your password, you can use this program to automate the testing of permutations of your known password characters (just add them all to a text file). 21 | -------------------------------------------------------------------------------- /troubleshooting/accessing-wallet/private-key-not-working.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: Private Key Not Working 3 | description: Private Keys & Passwords 4 | tags: 5 | - Private Keys 6 | priority: 70 7 | date_published: '2017-07-05' 8 | date_modified: '2021-10-26' 9 | related_articles: 10 | - troubleshooting/accessing-wallet/lost-eth-private-key 11 | - general-knowledge/ethereum-blockchain/difference-between-wallet-types 12 | --- 13 | 14 | Be sure there is no space at the beginning or end of your private key. MyCrypto validates based on the number of characters. If you saved another version (for example, the [UTC / Keystore file](/how-to/accessing-wallet/how-to-access-your-wallet-with-keystore-file)) it may be worth trying that file as well. 15 | 16 | Please be sure that you are **carefully and accurately** entering your private key. A single wrong character will open a different wallet than "yours," and will show a zero balance. 17 | 18 | An example of a valid private key looks like this: `afdfd9c3d2095ef696594f6cedcae59e72dcd697e2a7521b1578140422a4f890` 19 | 20 | Do not use the above example private key, and never share your own with others. If you share your private key with anyone, they will have full control over your address, and its funds. 21 | -------------------------------------------------------------------------------- /troubleshooting/category.yml: -------------------------------------------------------------------------------- 1 | title: Troubleshooting Issues 2 | description: Having a problem interacting with your ETH or tokens? Is your Ledger or Trezor not working as expected? Find solutions to a variety of issues here. 3 | priority: 5 4 | list: true 5 | badge: success 6 | icon: 7 | small: tool 8 | large: ../assets/troubleshooting/icon.svg 9 | 10 | categories: 11 | - accessing-wallet 12 | - hardware-wallets 13 | - sending 14 | - tokens 15 | 16 | popular_articles: 17 | - sending/gas-required-exceeds-allowance-or-always-failing-transaction 18 | - sending/ethereum-balance-not-loading-or-showing 19 | -------------------------------------------------------------------------------- /troubleshooting/hardware-wallets/category.yml: -------------------------------------------------------------------------------- 1 | title: Hardware Wallets 2 | description: Learn what to do when you are encountering issues when accessing your hardware wallet. 3 | 4 | categories: 5 | - ledger 6 | - trezor 7 | -------------------------------------------------------------------------------- /troubleshooting/hardware-wallets/ledger/category.yml: -------------------------------------------------------------------------------- 1 | title: Ledger Wallet 2 | description: '' 3 | 4 | articles: 5 | - ledger-hardware-wallet-unable-to-connect-on-mycrypto 6 | - u2f-not-supported-error 7 | -------------------------------------------------------------------------------- /troubleshooting/hardware-wallets/ledger/ledger-hardware-wallet-unable-to-connect-on-mycrypto.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: Unable to Connect Ledger Hardware Wallet on MyCrypto 3 | description: Hardware Wallets 4 | tags: 5 | - Ledger 6 | priority: 100 7 | date_published: '2017-07-15' 8 | date_modified: '2021-01-15' 9 | --- 10 | 11 | Sample error message: _"Error connecting to device. Failed to sign with Ledger device: U2F OTHER_ERROR"_ 12 | 13 | Your Ledger Hardware Wallet can be finicky at times. Here are some troubleshooting tips that should help solve most of the common issues when connecting to a Ledger. 14 | 15 | - Make sure that your Ledger firmware is fully up to date by using [Ledger Live](https://www.ledger.com/ledger-live). Read the [instructions for Nano X](https://support.ledger.com/hc/en-us/articles/360013349800-Update-Ledger-Nano-X-firmware), or [instructions for Nano S](https://support.ledger.com/hc/en-us/articles/360002731113-Update-Ledger-Nano-S-firmware). 16 | - Use the [MyCrypto Desktop App](https://download.mycrypto.com/). 17 | - Try unplugging your Ledger device, then plugging it back in. 18 | - Restart your computer. 19 | - Try a different USB cable. 20 | - Try a different USB port. 21 | - Try a different computer. 22 | - Make sure you don't have any other apps open that connect to your Ledger (e.g., Ledger Live, Mist, etc.). 23 | - Make sure that you are confirming any transactions via your Ledger. 24 | - If you are using Linux and Ledger, [you may need to add udev rules](https://support.ledger.com/hc/en-us/articles/115005165269-Fix-connection-issues) (under Linux section, scroll down). 25 | 26 | You can find additional instructions per operating system on [Ledger's support page](https://support.ledger.com/hc/en-us/articles/115005165269-Fix-connection-issues). 27 | -------------------------------------------------------------------------------- /troubleshooting/hardware-wallets/ledger/u2f-not-supported-error.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: U2F Not Supported Error 3 | description: Hardware Wallets 4 | tags: 5 | - Ledger 6 | priority: 80 7 | date_published: '2018-06-25' 8 | date_modified: '2020-07-01' 9 | --- 10 | 11 | If you see the "U2F not supported" error, this means that your browser does not (properly) support the U2F protocol. This protocol is used by MyCrypto to connect with your hardware wallet. 12 | 13 | To solve this issue, you can try using a different browser, such as Google Chrome. You can also use the [MyCrypto desktop application](https://download.mycrypto.com/). If you are on Android and want to use your Ledger Wallet, you can try [using the Ledger U2F Bridge app](/how-to/hardware-wallets/ledger/how-to-use-a-ledger-wallet-with-android). 14 | -------------------------------------------------------------------------------- /troubleshooting/hardware-wallets/trezor/category.yml: -------------------------------------------------------------------------------- 1 | title: Trezor Wallet 2 | description: '' 3 | 4 | articles: 5 | - unable-to-connect-trezor-hardware-wallet-on-mycrypto 6 | - trezor-error-window-blocked 7 | -------------------------------------------------------------------------------- /troubleshooting/hardware-wallets/trezor/trezor-error-window-blocked.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: Why do I get a message saying "Window Blocked" when confirming my transaction? 3 | description: Hardware Wallets 4 | tags: 5 | - Trezor 6 | priority: 100 7 | date_published: '2015-07-15' 8 | date_modified: '2021-10-26' 9 | related_articles: 10 | - >- 11 | troubleshooting/hardware-wallets/trezor/unable-to-connect-trezor-hardware-wallet-on-mycrypto 12 | --- 13 | 14 | When connecting to your Trezor device, you need to allow pop-ups on MyCrypto.com. 15 | 16 | This allows information to safely be sent to your Trezor device so that the device can sign the transaction and you can safely send the transaction via our infrastructure. 17 | -------------------------------------------------------------------------------- /troubleshooting/hardware-wallets/trezor/unable-to-connect-trezor-hardware-wallet-on-mycrypto.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: Unable to Connect Trezor Hardware Wallet on MyCrypto 3 | description: Hardware Wallets 4 | tags: 5 | - Trezor 6 | priority: 30 7 | date_published: '2019-03-29' 8 | date_modified: '2021-10-26' 9 | --- 10 | 11 | Sometimes your Trezor hardware wallet won't connect to MyCrypto. Here are some troubleshooting tips to try: 12 | 13 | - Make sure that your Trezor firmware is fully up to date by using [Trezor Wallet](https://trezor.io/start/). Read the [instructions on their wiki](https://wiki.trezor.io/User_manual:Updating_the_Trezor_device_firmware). 14 | - Use the [MyCrypto Desktop App](https://download.mycrypto.com/). 15 | - Try unplugging your Trezor device, then plugging it back in. 16 | - Restart your computer. 17 | - Try a different USB cable. 18 | - Try a different USB port. 19 | - Try a different computer. 20 | - Check to make sure you are taking required actions in pop ups or new tabs. 21 | -------------------------------------------------------------------------------- /troubleshooting/sending/category.yml: -------------------------------------------------------------------------------- 1 | title: Sending 2 | description: Here you will find the most common issues when sending transactions. 3 | 4 | articles: 5 | - transaction-failed-out-of-gas 6 | - transactions-not-showing-or-pending 7 | - gas-required-exceeds-allowance-or-always-failing-transaction 8 | - what-to-do-if-you-sent-to-wrong-address 9 | - ethereum-balance-not-loading-or-showing 10 | - eth-or-tokens-not-showing-on-exchange 11 | - error-bad-jump-destination-or-out-of-gas-error 12 | - errcode-unable-to-locate-corresponding-transfer-event-log 13 | - transaction-fee-not-refunded 14 | - not-checksummed-shows-when-i-enter-an-address 15 | -------------------------------------------------------------------------------- /troubleshooting/sending/errcode-unable-to-locate-corresponding-transfer-event-log.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: 'Error: Unable to Locate Corresponding Transfer Event Log' 3 | description: Tokens 4 | tags: 5 | - Transactions 6 | priority: 30 7 | date_published: '2018-01-25' 8 | date_modified: '2021-01-15' 9 | --- 10 | 11 | This error appears on [Etherscan](https://etherscan.io) when a sender tries to transfer out more tokens than they have. 12 | 13 | ## Generally, this can happen due to a few possible events: 14 | 15 | - When [adding a custom token](/how-to/tokens/how-to-add-a-custom-token): 16 | 17 | - You specified an incorrect token contract address (resulting in an attempt to send a token that you have none of). 18 | - You specified an incorrect token decimal (e.g., inadvertently attempting to send 50,000,000 of a token as opposed to 5,000 of it). 19 | 20 | - When sending a default token: 21 | - You specified a higher amount to send than what you actually own. 22 | 23 | ## How can I stop this from happening? 24 | 25 | - Remove and [re-add the custom token](/how-to/tokens/how-to-add-a-custom-token). 26 | 27 | - Be sure to specify the correct decimals and token contract address this time. 28 | 29 | - Make sure that you are attempting to send no more than the same amount of tokens that you have. 30 | -------------------------------------------------------------------------------- /troubleshooting/sending/error-bad-jump-destination-or-out-of-gas-error.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: Transaction has a 'Bad Jump Destination' or 'Out of Gas' Error 3 | description: Transactions 4 | tags: 5 | - Transactions 6 | - Gas 7 | priority: 85 8 | date_published: '2017-07-05' 9 | date_modified: '2021-10-26' 10 | related_articles: 11 | - general-knowledge/ethereum-blockchain/what-is-gas 12 | - troubleshooting/sending/transaction-failed-out-of-gas 13 | --- 14 | 15 | When a transaction fails due to a `Bad jump destination` or `Out of Gas` error, the ETH never actually leaves your address. If you check your balance on [Etherscan](https://etherscan.io/), [Ethplorer](https://ethplorer.io/), or MyCrypto, you should see the same amount you had before. 16 | 17 | Keep in mind that while you do get any ETH back you sent, the gas fees are not returned. This goes to the miners as a reward for processing your transaction, even if it fails. 18 | 19 | There are a lot of complicated things about gas and transactions, but luckily [we have a pretty sweet write-up that should help clarify things](/general-knowledge/ethereum-blockchain/what-is-gas). 20 | -------------------------------------------------------------------------------- /troubleshooting/sending/ethereum-balance-not-loading-or-showing.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: Balances Not Loading or Showing on MyCrypto 3 | description: Addresses & Balances 4 | tags: 5 | - Ethereum 6 | priority: 70 7 | date_published: '2017-06-20' 8 | date_modified: '2021-01-15' 9 | --- 10 | 11 | This is most likely due to the fact that either you are behind a firewall, or our nodes are under extreme strain and are refusing to return your balance information. 12 | 13 | Try to perform a hard refresh on the page. On Chrome on OSX, you hit `Command` + `Shift` + `R`. On Windows or other machines, it's `Ctrl` + `Shift` + `R`. 14 | 15 | Additionally, as your balance is publicly available on the Ethereum blockchain, you can always paste your address into the search bar on either [Etherscan](https://etherscan.io/) or [Etherchain](https://www.etherchain.org/) and it will pull up your balance and transaction history. 16 | -------------------------------------------------------------------------------- /troubleshooting/sending/gas-required-exceeds-allowance-or-always-failing-transaction.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: Gas required exceeds allowance or always failing transaction 3 | tags: 4 | - Gas 5 | - Transactions 6 | date_published: '2020-11-17' 7 | date_modified: '2021-10-26' 8 | related_articles: 9 | - how-to/sending/how-to-know-what-gas-limit-to-use 10 | --- 11 | 12 | This error can occur when interacting with a contract, and means that MyCrypto could not estimate the gas limit for your transaction. 13 | 14 | This error can be caused by a few reasons, including: 15 | 16 | - The gas limit required for your transaction is higher than the block gas limit. You can see the current block gas limit for the Ethereum mainnet [here](https://ethstats.io/). 17 | - Contract execution for your transaction will fail, so the gas limit cannot be estimated. 18 | 19 | In the case that the gas limit for the transaction is too high, you can send multiple transactions with the contract interactions you want to do, rather than to do a single transaction with a large execution cost. If you're not sure how to do this, you can reach out to us through the contact form, or reach out to the developers of the contract you are interacting with. 20 | 21 | In the other case, please make sure that the data you are using for the transaction is correct. You can verify this with the developers of the contract you are interacting with. 22 | 23 | Additionally, it's possible that MyCrypto was not able to estimate the gas limit for another reason, in which case it can help to manually specify a gas limit. Keep in mind that transactions with a contract interaction always need more than 21,000 gas. You can read more about [finding which gas limit to use here](/how-to/sending/how-to-know-what-gas-limit-to-use). 24 | -------------------------------------------------------------------------------- /troubleshooting/sending/transaction-failed-out-of-gas.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: 'Transaction Failed: Out of Gas' 3 | description: Transactions 4 | tags: 5 | - Transactions 6 | - Gas 7 | priority: 60 8 | date_published: '2017-07-05' 9 | date_modified: '2021-10-26' 10 | related_articles: 11 | - general-knowledge/ethereum-blockchain/what-is-gas 12 | - how-to/sending/how-to-know-what-gas-limit-to-use 13 | --- 14 | 15 | Each transaction (TX) on the Ethereum blockchain (including token and contract transactions) requires gas, which is paid in Ether. You can think of this as a transaction fee. The more computational effort a transaction takes, the more gas you need. 16 | 17 | MyCrypto estimates how much gas you will need - but there may be an occasional technical error. 18 | 19 | ## How to solve 20 | 21 | Manually increasing the "Gas Limit." First, try doubling the amount of gas that MyCrypto estimates and sending again. 22 | 23 | Any excess gas will be returned to you, so you could even triple or quadruple it. 24 | 25 | We are always trying to improve how we estimate gas as contracts become more complex. However, please understand that with greater complexity comes increased chances for errors to occur. 26 | -------------------------------------------------------------------------------- /troubleshooting/sending/transaction-fee-not-refunded.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: 'Transaction Failed: TX Fee not Refunded' 3 | description: Transactions 4 | tags: 5 | - Transactions 6 | - Gas 7 | priority: 50 8 | date_published: '2017-07-05' 9 | date_modified: '2021-10-26' 10 | related_articles: 11 | - general-knowledge/ethereum-blockchain/what-is-gas 12 | - troubleshooting/sending/transaction-failed-out-of-gas 13 | --- 14 | 15 | > "Why didn't I get my transaction fee (TX Fee) back, even though my transaction failed?"\* 16 | 17 | Ethereum is the network—the blockchain. Ether (ETH) is the fuel for that network. When you send tokens, interact with a contract, send ETH, or do anything else on the blockchain, you must pay for that computation. That payment is calculated in `Gas` and gas is paid in `ETH`. 18 | 19 | You are paying for the _computation_, regardless of whether your transaction succeeds or fails. Even if it fails, the miners must validate and execute your transaction _(compute)_ and therefore you must pay for that computation just like you would pay for a successful transaction. 20 | 21 | You can see your TX fee (`gas limit` \* `gas price`) in ETH & USD when you search for your transaction on [etherscan.io](https://etherscan.io/tx/0xd0790ea27df12a3b4ce026ee2ffc7402c30cf7d988eef17b5c1d899c52a70b67). 22 | 23 | This is **not** a transaction fee that MyCrypto, or any other service provider, receives. This fee is paid to miners for mining transactions, putting them into blocks, and securing the blockchain. 24 | 25 | ## Related articles 26 | 27 | - [What is Gas?](/general-knowledge/ethereum-blockchain/what-is-gas) 28 | - [Transaction failed: Out of gas](/troubleshooting/sending/transaction-failed-out-of-gas) 29 | -------------------------------------------------------------------------------- /troubleshooting/sending/what-to-do-if-you-sent-to-wrong-address.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: What to do if you sent to the wrong address 3 | description: Sending & Receiving 4 | tags: 5 | - Transactions 6 | - Addresses 7 | priority: 75 8 | date_published: '2017-07-05' 9 | date_modified: '2021-10-26' 10 | --- 11 | 12 | MyCrypto is not a "web wallet." You do not create an account or give us your ETH or tokens to hold on to. We are simply an interface that allows you to easily interact with cryptocurrency. 13 | 14 | In order to ensure your security and privacy, no sensitive data is ever saved, stored, or transmitted when you use MyCrypto. We only have access to the information that is publicly available on the blockchain. 15 | 16 | Unfortunately, this means we cannot: 17 | 18 | - Reverse or cancel transactions 19 | - Access your account 20 | - Recover your account 21 | - Send your crypto or tokens from one address to another 22 | - Recover your private key 23 | - Recover or reset your password 24 | 25 | If the account you sent to belongs to another party, such as an individual or an exchange, you should try and reach out to them to find out whether you can recover your funds. You can determine whether the account in use by searching it on [Etherscan](https://etherscan.io) and seeing if there are any other incoming or outgoing transactions. 26 | -------------------------------------------------------------------------------- /troubleshooting/tokens/adding-custom-token-errors-fix.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: How to fix accidentally inputting incorrect custom token details 3 | description: Tokens 4 | tags: 5 | - Tokens 6 | priority: 90 7 | date_published: '2017-11-12' 8 | date_modified: '2021-10-26' 9 | related_articles: 10 | - how-to/tokens/how-to-add-a-custom-token 11 | --- 12 | 13 | ## Not a valid ERC-20 token error 14 | 15 | A `Not a valid ERC-20 token` error can occur when an incorrect contract address was added as a custom token. 16 | 17 | ## Token has 0 balance 18 | 19 | Be sure to use the correct contract address, not adding the correct contract address will show that you own 0 of the tokens you are trying to add. 20 | 21 | ## Token has incorrect balance 22 | 23 | This happens when you input an incorrect decimal value while entering custom token details. 24 | 25 | To fix these errors please remove the token from your MyCrypto Interface and re-add the token. To remove a custom token, click the little `( - )` icon next to token you wish to re-add. This will remove it from the interface. It is not deleting or removing the tokens from your wallet, they are still safely in your wallet, we promise. 26 | 27 | Please follow our guide on how to add a token for further guidance, [how to add a custom token](/how-to/tokens/how-to-add-a-custom-token). 28 | -------------------------------------------------------------------------------- /troubleshooting/tokens/category.yml: -------------------------------------------------------------------------------- 1 | title: Tokens 2 | description: '' 3 | 4 | articles: 5 | - unable-to-see-token-balance 6 | - adding-custom-token-errors-fix 7 | -------------------------------------------------------------------------------- /troubleshooting/tokens/unable-to-see-token-balance.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: Unable to See Token Balance 3 | description: Tokens 4 | tags: 5 | - Tokens 6 | priority: 100 7 | date_published: '2020-10-07' 8 | date_modified: '2021-10-26' 9 | related_articles: 10 | - how-to/tokens/how-to-add-a-custom-token 11 | --- 12 | 13 | When you scan for tokens in your MyCrypto interface, not every token might show up right away. This is because MyCrypto keeps a list of tokens to scan for, and it's possible that the token you're looking for is not on the list yet. 14 | 15 | For your token to show up, you can manually add it as a custom token, by following the instructions [here](/how-to/tokens/how-to-add-a-custom-token). 16 | -------------------------------------------------------------------------------- /troubleshooting/unable-to-connect-to-custom-node.md: -------------------------------------------------------------------------------- 1 | --- 2 | title: Unable to Connect to Custom Node 3 | description: Networks & Nodes 4 | tags: 5 | - Nodes 6 | - Networks 7 | priority: 10 8 | date_published: '2017-10-08' 9 | date_modified: '2021-01-15' 10 | --- 11 | 12 | - Verify the URL you entered is correct. 13 | - If the node is running on a specific port, verify that the port you entered is correct. 14 | - Verify the correct network is selected. 15 | 16 | ## Locally hosted node 17 | 18 | For instructions on connecting to your own local Ethereum node with MyCrypto, [please see this article on running MyCrypto with your own personal node](/developers/run-your-own-node-with-mycrypto). 19 | 20 | - Verify that if you are connecting to an http:// node, you are running MyCrypto locally with the [MyCrypto Desktop App](https://download.mycrypto.com/). 21 | 22 | - Verify you are running with: 23 | 24 | - Geth: `geth --http --http.corsdomain "*"` 25 | - OpenEthereum: `openethereum --jsonrpc-cors=all` 26 | 27 | - Verify your node is actually up and running. 28 | 29 | - Ensure that you do not have a firewall or something else that may be blocking the connection. 30 | -------------------------------------------------------------------------------- /tsconfig.json: -------------------------------------------------------------------------------- 1 | { 2 | "compilerOptions": { 3 | "noEmit": true, 4 | "target": "esnext", 5 | "module": "commonjs", 6 | "moduleResolution": "node", 7 | "strict": true, 8 | "noEmitOnError": true, 9 | "esModuleInterop": true, 10 | "declaration": true, 11 | "sourceMap": true, 12 | "forceConsistentCasingInFileNames": true, 13 | "noUnusedLocals": true, 14 | "noUnusedParameters": true, 15 | "skipLibCheck": true, 16 | "resolveJsonModule": true 17 | }, 18 | "include": ["./deploy.ts"] 19 | } 20 | -------------------------------------------------------------------------------- /update-modified-date.js: -------------------------------------------------------------------------------- 1 | const fs = require('fs'); 2 | const slash = require('slash'); 3 | const frontmatter = require('gray-matter'); 4 | const moment = require('moment'); 5 | 6 | /** 7 | * Automatically update the `date_modified` field of a page to the current date. 8 | */ 9 | process.argv.slice(2).forEach((dirtyPath) => { 10 | const path = slash(dirtyPath); 11 | 12 | if (path.includes('README.md')) { 13 | return; 14 | } 15 | 16 | const page = frontmatter(fs.readFileSync(path, 'utf-8')); 17 | 18 | const newData = { 19 | ...page.data, 20 | date_published: moment.utc(page.data.date_published).format('YYYY-MM-DD'), 21 | date_modified: moment.utc().format('YYYY-MM-DD') 22 | }; 23 | 24 | const newPage = frontmatter.stringify(page.content, newData); 25 | 26 | fs.writeFileSync(path, newPage, 'utf-8'); 27 | }); 28 | --------------------------------------------------------------------------------