├── token.json ├── bot.py ├── database.py ├── README.md ├── config.py ├── create.py ├── main.py ├── options.py └── LICENSE /token.json: -------------------------------------------------------------------------------- 1 | {"BotToken":"PLACETOKENHERE"} -------------------------------------------------------------------------------- /bot.py: -------------------------------------------------------------------------------- 1 | import discord 2 | from discord.ext import commands 3 | 4 | intents = discord.Intents.all() 5 | bot = discord.Client(command_prefix=commands.when_mentioned_or('-'), intents=intents) -------------------------------------------------------------------------------- /database.py: -------------------------------------------------------------------------------- 1 | import sqlite3 2 | from config import databaseName 3 | 4 | class TicketData(): 5 | 6 | def connect(): 7 | con = sqlite3.connect(f"./{databaseName}") 8 | return con 9 | 10 | def cursor(connection): 11 | cur = connection.cursor() 12 | return cur 13 | 14 | def createlayout(connection, cursor): 15 | cursor.execute("CREATE TABLE TicketData(ChannelID, AuthorID, Claimed, TimeCreated, Type, Status, MessageID)") 16 | connection.commit() 17 | TicketData.verifylayout(cursor) 18 | 19 | def verifylayout(cursor): 20 | res = cursor.execute("SELECT name FROM sqlite_master WHERE name='TicketData'") 21 | if res.fetchone() is None: 22 | return False 23 | else: 24 | return True 25 | 26 | def add(connection, cursor, ChannelID, AuthorID, TimeCreated, Type, Status, MessageID): 27 | cursor.execute(f""" 28 | INSERT INTO TicketData VALUES 29 | ('{ChannelID}', '{AuthorID}', 'No', '{TimeCreated}', '{Type}', '{Status}', '{MessageID}') 30 | """) 31 | connection.commit() 32 | 33 | def getall(cursor, list): 34 | for rows in cursor.execute("SELECT * FROM TicketData ORDER BY ChannelID"): 35 | list.append(rows) 36 | return list 37 | 38 | 39 | def find(cursor, ChannelID): 40 | for row in cursor.execute("SELECT * FROM TicketData ORDER BY ChannelID"): 41 | if row[0] == f"{ChannelID}": 42 | return row 43 | else: 44 | pass 45 | return None 46 | 47 | def edit(connection, cursor, row, Claimed, Status): 48 | TicketData.delete(connection, cursor, row[0]) 49 | cursor.execute(f"INSERT INTO TicketData VALUES ('{row[0]}', '{row[1]}', '{Claimed}', '{row[3]}', '{row[4]}', '{Status}', '{row[6]}')") 50 | connection.commit() 51 | 52 | def delete(connection, cursor, ChannelID): 53 | try: 54 | sql_update_query = ("""DELETE from TicketData where ChannelID = ?""") 55 | cursor.execute(sql_update_query, (str(ChannelID),)) 56 | connection.commit() 57 | except Exception as e: 58 | print(e) 59 | 60 | def close(connection): 61 | connection.close() -------------------------------------------------------------------------------- /README.md: -------------------------------------------------------------------------------- 1 | ### Discord-TicketBot 📝 2 | 3 | - A discord bot that is designed to manage and create ticket channels on behalf of server members using the [Rapptz discord.py API](https://github.com/Rapptz/discord.py). 4 | - Compiled on Python 3.10. 5 | - Tested to work on both Windows and Linux (Python 3.8.1 or newer). 6 | - Optionally, you can run this [bot in a docker environment](https://github.com/WebTheDev/TicketBot/tree/docker). 7 | 8 | --- 9 | ### Screenshots 10 | 11 |

12 | 13 | --- 14 | ### Features 15 | - Slash Commands and Interactions 16 | - The ability to place Tickets in different categories depending on their status (Active, Onhold, Archived) 17 | - Claim, Rename, Add, or Remove members from a ticket channel 18 | - System-Logging 19 | - Embedded Ticket Transcription Logs (using [chat-exporter](https://pypi.org/project/chat-exporter/)) 20 | - Customizable Embeds 21 | - Customizable Ticket Options that members can select while creating tickets 22 | - Complex ticket permission system that can be customized per ticket option 23 | - Embedded "Create a ticket" button 24 | - GUI-like Ticket Options menu 25 | - A **/create** command that staff can use to manually create tickets 26 | - Something else that I'm probably missing! 27 | 28 | --- 29 | ### [Python](https://www.python.org/downloads/) Packages Required (Install with [Pip](https://pip.pypa.io/en/stable/installing/)): 30 | - [Discord](https://pypi.org/project/discord.py/) 31 | - [chat-exporter](https://pypi.org/project/chat-exporter/) 32 | 33 | --- 34 | ### Setup 35 | - Place all bot related files into a seperate folder (this is **important** to do so, or else the python compiler will not be able to find the bot files necessary for the ticket bot to work) 36 | - Create three categories in the discord server that the bot will be running in labeled: Active, OnHold, and Archived (set permissions as needed). 37 | - Create a channel that the bot can use to send the "Create a ticket" embed. 38 | - Create a bot application at the [discord developer panel](https://discord.com/developers/applications) and enable all intents. 39 | - Add the bot to your discord server by generating a OAuth2 invite link for your application and make sure to enable **bot** and **apps.commands**. Then for the permissions, tick Administrator. 40 | - Copy your bot token from the [discord developer panel](https://discord.com/developers/applications) under the bot tab and add it to the "[token.json](https://github.com/WebTheDev/TicketBot/blob/main/token.json)" file. 41 | - Adjust the "[config.py](https://github.com/WebTheDev/TicketBot/blob/main/config.py)" file to your liking. 42 | - Run the "[main.py](https://github.com/WebTheDev/TicketBot/blob/main/main.py)" file in python and the bot should start up. The bot will be fully running once the "Bot is up and running" message is outputted to the console. 43 | - Run the **/sync** command in order to sync the bot's slash commands with discord. 44 | - **ON FIRST RUN, THE BOT WILL EXIT PYTHON AUTOMATICALLY IN ORDER TO SAVE THE MESSAGE ID OF THE "CREATE A TICKET" EMBED IN THE BOT'S CONFIG.** Simply restart the bot again in order to apply the necessary config changes. 45 | 46 | --- 47 | ### Support 48 | - Please open up a issue to report any bugs with the TicketBot. 49 | 50 | --- 51 | ### Known Errors 52 | - Interaction fail on unknown slash command. (There is no error handling in the API for this yet, therefore a interaction fail will occur on the users side and a compiler error will be outputted to the console) 53 | - Viewing Transcribed Tickets in a Web Browser, discord has restricted the ability to view sent files in a channel in a web browser. I am currently working on a fix to resolve this issue. 54 | --- 55 | ### Creators Note 56 | - This bot is protected and licensed under the GNU General Public License v3.0. I am not liable for any damage that my bots may cause to your computer or discord server. I have the right to deny support for my bots at anytime for any reason. Even though this bot is open-sourced, it's source-code may be used for inspiration but may not be used for malicious intent or commercial use. 57 | 58 | - This is the fourth iteration of this bot, all previous versions have been used in private closed environments and will not be released to the public. This is the first public version of this bot. 59 | 60 | - I would like to say a huge thanks to my good friend [Reb](https://rebsdesigns.com/). Without him, this whole idea of me making a "Ticket Bot" for discord would of never been possible. Thank you for giving me the opportunity to make a bot for you in the first place, kickstarting my devving career. 61 | 62 | - Thank you to my good friend [Jake](https://github.com/jfmcdavitt) who helped me setup some of the backend parts of the bot. Without him, I would still be pondering on how am I going to make some parts of this thing work. 63 | -------------------------------------------------------------------------------- /config.py: -------------------------------------------------------------------------------- 1 | #--------Ticket-Bot Config File--------# 2 | #Created by WebTheDev# 3 | 4 | #PLACE THE TOKEN FOR THE BOT IN THE TOKEN.JSON FILE!!!!# 5 | 6 | import json 7 | 8 | #Main Config:# 9 | botStatusType = '' #Bot Status Type (Ex. Playing, Watching, Listening, or Streaming) 10 | botStatusMessage = '' #The message that is shown on the bots activity 11 | guildID = 0000000000000000 #ID of the Guild the the bot is running in 12 | ticketLogsChannelID = 00000000000000 #ID of the Channel to send system logs to 13 | ticketTranscriptChannelID = 0000000000000000000 #ID of the Channel to send ticket transcripts to 14 | databaseName = 'tickets.db' #Leave set to default value unless if you want to use a different database name 15 | debugLogSendID = 000000000000000 #ID of the Bot Owner to send debug information to 16 | 17 | #Ticket Creation/Options Config:# 18 | IDOfChannelToSendTicketCreationEmbed = 000000000000000 #ID of the Channel to send the Create a ticket embed to 19 | IDofMessageForTicketCreation = 00000000000000000 #This is auto-adjusted, leave set to 00000000000000000 20 | activeTicketsCategoryID = 000000000000000000000 #ID of the active tickets category 21 | onHoldTicketsCategoryID = 00000000000000 #ID of the onhold tickets category 22 | archivedTicketsCategoryID = 000000000000000000000 #ID of the archived tickets category 23 | 24 | OptionsDict = { 25 | "Option 1": ("Sales 💲", "sales", "Create a sales related ticket."), #This is the ticket options dictionary. It defines the different types of tickets that users can create. 26 | "Option 2": ("Support ❓", "support", "Create a support related ticket."), #A ticket option definition should look something like this: 27 | "Option 3": ("Report ✋", "staff", "Create a ticket to speak with a member of staff.") #"Option #": ("Title of Option", "Type of Option", "Description of Option") 28 | } #Add a comma after every option definition except for the last one. 29 | #If you only have one option then no comma is needed. 30 | 31 | 32 | channelPerms = { #This is the ticket channel perms dictionary. 33 | "sales": (000000000000000000000), #This dictionary defines what roles will have access to each type of Ticket Channel 34 | "support": (000000000000000000000 , 000000000000000000000), #Each type can support multiple role IDS 35 | "staff": (000000000000000000000 , 000000000000000000000) #Each entry into the definition should look something like this: 36 | } #"Type of Option":(ROLEID1, ROLEID2) 37 | #Add a comma after every option definition except for the last one. 38 | #If you only have one option then no comma is needed. 39 | #IMPORTANT: MAKE SURE THAT THE TYPE OF OPTION IS THE SAME AS THE TYPE OF OPTION THAT WAS 40 | #DEFINED IN THE TICKET OPTIONS DEFINITION 41 | #IF NOT, PERMISSIONS WILL NOT BE SET CORRECTLY AND THE BOT WILL NOT WORK RIGHT. 42 | 43 | 44 | ticketTypeAllowedToCreatePrivateChannels = "staff" #Set this to be the type of option (roles) as defined in the ticket channel perms dictionary that can use the /create command. 45 | multipleTicketsAllowed = False #Set this to True if you would like members to be able to have multiple tickets open at once (otherwise set to False). 46 | dmTicketCopies = True #Set this to True if you would like the bot to dm Ticket Creators transcript copies of their ticket. 47 | 48 | 49 | #Embed Config:# 50 | footerOfEmbeds = '' #Set a custom embed footer of all embedded messages here! 51 | embedColor = 0xffffff #Set a custom hex color code for all embeds! Make sure to keep the 0x! 52 | 53 | 54 | def get_token(): 55 | tokenFile = open("./token.json") #This definition pulls the token from the token.json file 56 | data = json.loads(tokenFile.read()) #Make sure to put your token in the token.json file where it says "PLACETOKENHERE"! 57 | return (data['BotToken']) 58 | 59 | 60 | firstRun = True #This is auto-adjusted, leave set to True on first bot start (unless if you are upgrading to a newer version of the bot, then set to False) 61 | 62 | 63 | 64 | #Please create a new issue on github if you are having issues with using the bot or find any bugs! -------------------------------------------------------------------------------- /create.py: -------------------------------------------------------------------------------- 1 | import discord 2 | import asyncio 3 | import sys 4 | from datetime import datetime 5 | from discord.utils import get 6 | from config import * 7 | from database import * 8 | from bot import * 9 | from options import * 10 | 11 | class TicketCreationMenu(discord.ui.Select): 12 | 13 | def __init__(self): 14 | def optionsList(): 15 | listofOptions = list(OptionsDict.values()) 16 | oList = [] 17 | for presets in listofOptions: 18 | oList.append(discord.SelectOption(label=presets[0], value=presets[1], description=presets[2])) 19 | return oList 20 | super().__init__(placeholder="Select an option...", options=optionsList(), min_values=1, max_values=1) 21 | 22 | async def callback(self, interaction: discord.Interaction): 23 | author = interaction.user 24 | x[interaction.user.display_name] = f"{self.values[0]}" 25 | await interaction.response.send_modal(TicketCreationModal()) 26 | embed2 = discord.Embed(description=f'You can only select an option once!', color=embedColor) 27 | embed2.set_author(name=f'{author}', icon_url=f'{author.display_avatar}') 28 | embed2.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 29 | await interaction.edit_original_response(embed=embed2, view=None) 30 | 31 | 32 | class TicketCreationMenuUI(discord.ui.View): 33 | def __init__(self): 34 | super().__init__() 35 | self.add_item(TicketCreationMenu()) 36 | 37 | class embedButtons(discord.ui.View): 38 | @discord.ui.button(label="Close Ticket", emoji="📝", style=discord.ButtonStyle.red) 39 | async def closeTicket(self, interaction: discord.Interaction, button: discord.Button): 40 | tchannel = interaction.channel 41 | author = interaction.user 42 | guild = interaction.guild 43 | connection = TicketData.connect() 44 | cursor = TicketData.cursor(connection) 45 | ticketInfo = TicketData.find(cursor, tchannel.id) 46 | TicketData.close(connection) 47 | ltype = (ticketInfo[4]) 48 | allowedAccess = False 49 | try: 50 | for allowedRoles in list(channelPerms[f"{ltype}"]): 51 | prole = discord.utils.get(guild.roles, id=allowedRoles) 52 | if prole in author.roles: 53 | allowedAccess = True 54 | else: 55 | pass 56 | except TypeError: 57 | prole = get(guild.roles, id=channelPerms[f"{ltype}"]) 58 | if prole in author.roles: 59 | allowedAccess = True 60 | else: 61 | pass 62 | if (allowedAccess == True) or (f"{ticketInfo[1]}" == f"{author.id}"): 63 | embed6 = discord.Embed(description="Are you sure that you want to close this ticket? This will result in the ticket being deleted.", color=embedColor) 64 | embed6.set_author(name=f'{author}', icon_url=author.display_avatar) 65 | embed6.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 66 | try: 67 | await interaction.response.send_message(embed=embed6, view=yesOrNoOption(timeout=None), ephemeral=True) 68 | except discord.HTTPException: 69 | await interaction.response.send_message("Something weird happened here, try again.") 70 | else: 71 | embed5 = discord.Embed(description=f'''Only the author of the ticket can use this button!''', color=embedColor) 72 | embed5.set_author(name=f'{author}', icon_url=f'{author.display_avatar}') 73 | embed5.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 74 | try: 75 | await interaction.response.send_message(embed=embed5, ephemeral=True) 76 | except discord.HTTPException: 77 | await interaction.response.send_message(f'''**You can't use that command!****''') 78 | 79 | @discord.ui.button(label="Options", emoji="⚙️", style=discord.ButtonStyle.green) 80 | async def ticketOptions(self, interaction: discord.Interaction, button: discord.Button): 81 | try: 82 | guild = interaction.guild 83 | author = interaction.user 84 | roleList = [] 85 | permissionGranted = False 86 | for roleids in channelPerms.values(): 87 | roleList.append(roleids) 88 | for allowedRoles in roleList: 89 | arole = get(guild.roles, id=allowedRoles) 90 | if arole in author.roles: 91 | permissionGranted = True 92 | else: 93 | pass 94 | tchannel = interaction.channel 95 | if permissionGranted == True: 96 | connection = TicketData.connect() 97 | cursor = TicketData.cursor(connection) 98 | ticketInfo = TicketData.find(cursor, tchannel.id) 99 | TicketData.close(connection) 100 | if ticketInfo != None: 101 | acategory = discord.utils.get(guild.categories, id=archivedTicketsCategoryID) 102 | acategoryc = (50 - (len(acategory.channels))) 103 | if acategoryc == 0: 104 | acategoryc2 = str(f'{acategoryc} slots left (full)') 105 | elif acategoryc == 1: 106 | acategoryc2 = str(f'{acategoryc} slot left (almost full)') 107 | elif acategoryc <= 5: 108 | acategoryc2 = str(f'{acategoryc} slots left (almost full)') 109 | elif acategoryc >= 6: 110 | acategoryc2 = str(f'{acategoryc} slots left') 111 | text = str(f'''🚩- Claim a ticket\n\n👥- Add a member to the ticket\n\n👋- Remove a member from the ticket\n\n🟢- Mark a ticket as active\n\n✋- Mark a ticket as onhold\n\n📓- Rename a ticket channel\n\n🗄️- Place a ticket in the archives **({acategoryc2})**\n\n📝- Transcribe and delete a ticket ''') 112 | embed3 = discord.Embed(title='''**Ticket Options**''', description=f'{text}', color=embedColor) 113 | try: 114 | lauthor2 = (ticketInfo[1]) 115 | lauthor3 = (int(lauthor2)) 116 | lauthor4 = get(guild.members, id=lauthor3) 117 | if lauthor4 == None: 118 | lauthor5 = await bot.fetch_user(lauthor3) 119 | if lauthor5 == None: 120 | lauthor = str("N/A") 121 | else: 122 | lauthor = lauthor5 123 | else: 124 | lauthor = lauthor4 125 | except IndexError: 126 | lauthor = str("N/A") 127 | try: 128 | ltype = (ticketInfo[4]) 129 | except IndexError: 130 | ltype = str("N/A") 131 | try: 132 | lcreation = (ticketInfo[3]) 133 | except IndexError: 134 | lcreation = str("N/A") 135 | try: 136 | lstatus = (ticketInfo[5]) 137 | except IndexError: 138 | lstatus = str("N/A") 139 | if (ticketInfo[2]) != "No": 140 | lcstatus = (ticketInfo[2]) 141 | lcstatus2 = int(lcstatus) 142 | claimer = await bot.fetch_user(lcstatus2) 143 | cstatus = str(f"**Claimed** ({claimer.mention})") 144 | else: 145 | cstatus = str(f'**Not Claimed**') 146 | if lauthor == 'N/A': 147 | text2 = str(f'''**__Author:__** N/A\n**__Type:__** {ltype}\n**__Status:__** {lstatus}\n**__Creation Date/Time:__** {lcreation}\n**__Claim Status:__** {cstatus}''') 148 | else: 149 | text2 = str(f'''**__Author:__** {lauthor.mention}\n**__Type:__** {ltype}\n**__Status:__** {lstatus}\n**__Creation Date/Time:__** {lcreation}\n**__Claim Status:__** {cstatus}''') 150 | embed3.add_field(name="Ticket Infomation:", value=f"{text2}") 151 | embed3.set_author(name=f'{author}', icon_url=author.display_avatar) 152 | embed3.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 153 | try: 154 | await interaction.response.send_message(embed=embed3, ephemeral=True, view=optionsMenu()) 155 | except discord.HTTPException: 156 | await interaction.response.send_message("HTTP Error that I'm too lazy to type out. Try again.", ephemeral=True) 157 | else: 158 | embed5 = discord.Embed(description=f'''You can only use this command in a ticket channel!''', color=embedColor) 159 | embed5.set_author(name=f'{author}', icon_url=f'{author.display_avatar}') 160 | embed5.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 161 | try: 162 | await interaction.response.send_message(embed=embed5, ephemeral=True) 163 | except discord.HTTPException: 164 | await interaction.response.send_message(f'''**You can only use this command in a ticket channel!****''') 165 | else: 166 | embed5 = discord.Embed(description=f'''You can't use that command!''', color=embedColor) 167 | embed5.set_author(name=f'{author}', icon_url=f'{author.display_avatar}') 168 | embed5.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 169 | try: 170 | await interaction.response.send_message(embed=embed5, ephemeral=True) 171 | except discord.HTTPException: 172 | await interaction.response.send_message(f'''**You can't use that command!****''') 173 | except Exception as e: 174 | message2 = await interaction.response.send_message(f'A unknown error has occurred, a copy of the error has been sent to the developer ❌', ephemeral=True) 175 | activity1 = discord.Activity(type=discord.ActivityType.playing, name=f'{botStatusMessage}') 176 | await bot.change_presence(status=discord.Status.dnd, activity=activity1) 177 | web = bot.get_user(debugLogSendID) 178 | text = str('''Error on line {}'''.format(sys.exc_info()[-1].tb_lineno)) 179 | embed = discord.Embed(title='commands.options function fail', description=f'{text}, {str(e)}', color=embedColor) 180 | try: 181 | await web.send(embed=embed) 182 | except discord.HTTPException: 183 | await web.send("commands.options function fail" + str(e)) 184 | print(str(e)) 185 | 186 | class TicketCreationModal(discord.ui.Modal, title=f"Create a ticket"): 187 | answer = discord.ui.TextInput(label='Please provide a brief Ticket Description...', style=discord.TextStyle.paragraph, required=True, max_length=128) 188 | 189 | async def on_submit(self, interaction: discord.Interaction): 190 | ticketType = (x.get(interaction.user.display_name)) 191 | author = interaction.user 192 | ticketDescription = (self.children[0].value) 193 | guild = bot.get_guild(guildID) 194 | me = bot.get_user(bot.user.id) 195 | default_perms = {} 196 | default_perms[guild.default_role] = discord.PermissionOverwrite(read_messages=False) 197 | default_perms[me] = discord.PermissionOverwrite(read_messages=True, send_messages=True) 198 | default_perms[author] = discord.PermissionOverwrite(read_messages=True, send_messages=True) 199 | try: 200 | for allowedRoles in list(channelPerms[f"{ticketType}"]): 201 | prole = get(guild.roles, id=allowedRoles) 202 | default_perms[prole] = discord.PermissionOverwrite(read_messages=True, send_messages=True) 203 | except TypeError: 204 | prole = get(guild.roles, id=channelPerms[f"{ticketType}"]) 205 | default_perms[prole] = discord.PermissionOverwrite(read_messages=True, send_messages=True) 206 | now = datetime.now().strftime("%m-%d-%Y, %H:%M:%S") 207 | category = discord.utils.get(guild.categories, id=activeTicketsCategoryID) 208 | tchannel = await guild.create_text_channel(name=f'{ticketType}-{author.display_name}', category=category, overwrites=default_perms, topic=f"Reason: {ticketDescription} | Created by: {author}") 209 | embed3 = discord.Embed(description=f'Your {ticketType} ticket has been created, {tchannel.mention}. A member of our team will be with you shortly.', color=embedColor) 210 | embed3.set_author(name=f'{author}', icon_url=f'{author.display_avatar}') 211 | embed3.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 212 | try: 213 | await interaction.response.send_message(embed=embed3, ephemeral=True) 214 | except discord.HTTPException: 215 | await interaction.response.send_message(f'Your {ticketType} ticket has been created, {tchannel.mention}. A member of our team will be with you shortly.', ephemeral=True) 216 | messageString = "" 217 | try: 218 | for rolesToPing in list(channelPerms[f"{ticketType}"]): 219 | prole = get(guild.roles, id=rolesToPing) 220 | messageString = messageString + (f" {prole.mention}") 221 | await tchannel.send(messageString) 222 | except TypeError: 223 | prole = get(guild.roles, id=channelPerms[ticketType]) 224 | await tchannel.send(f'{prole.mention}') 225 | embed1 = discord.Embed(title='Ticket Created', description=f'{author.mention} has created a new {ticketType} ticket', color=embedColor) 226 | embed1.add_field(name=f'Reason:', value=f'{ticketDescription}') 227 | try: 228 | embed1.set_thumbnail(url=f'{author.display_avatar}') 229 | except Exception: 230 | pass 231 | embed1.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=bot.user.display_avatar) 232 | try: 233 | message2 = await tchannel.send(embed=embed1, view=embedButtons(timeout=None)) 234 | except discord.HTTPException as y: 235 | message2 = await tchannel.send(f"Ticket Created by {author}, Reason: {ticketDescription}", view=embedButtons(timeout=None)) 236 | await message2.pin() 237 | connection = TicketData.connect() 238 | cursor = TicketData.cursor(connection) 239 | TicketData.add(connection, cursor, tchannel.id, author.id, f"{now} UTC", ticketType, "Active", message2.id) 240 | TicketData.close(connection) 241 | embed2 = discord.Embed(title='Ticket Created', description=f'{author.mention} has created a new ticket', color=embedColor) 242 | embed2.add_field(name='Channel:', value=f'{tchannel.mention}', inline=False) 243 | embed2.add_field(name=f'Reason:', value=f'{ticketDescription}', inline=False) 244 | embed2.add_field(name='Type:', value=f'{ticketType}', inline=False) 245 | embed2.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=bot.user.display_avatar) 246 | syslogc = await bot.fetch_channel(ticketLogsChannelID) 247 | try: 248 | message3 = await syslogc.send(embed=embed2) 249 | except discord.HTTPException: 250 | message3 = await syslogc.send(f"Ticket Created by {author}, Reason: {ticketDescription}") 251 | del x[interaction.user.display_name] 252 | 253 | class TicketCreation(discord.ui.View): 254 | @discord.ui.button(label="Create a new ticket", emoji="📩", style=discord.ButtonStyle.blurple) 255 | async def presscreate(self, interaction:discord.Interaction, button:discord.ui.button): 256 | author = interaction.user 257 | guild = interaction.guild 258 | if multipleTicketsAllowed == False: 259 | connection = TicketData.connect() 260 | cursor = TicketData.cursor(connection) 261 | allTickets = [] 262 | allTickets = TicketData.getall(cursor, allTickets) 263 | alreadyOpened = False 264 | for tickets in allTickets: 265 | if (int(tickets[1])) == author.id: 266 | if (str(tickets[5])) != ("Archived") and (str(tickets[4])) != ticketTypeAllowedToCreatePrivateChannels: 267 | alreadyOpened = True 268 | activeChannel = int(tickets[0]) 269 | break 270 | else: 271 | pass 272 | else: 273 | pass 274 | if alreadyOpened == True: 275 | achannel = get(guild.channels, id=activeChannel) 276 | embed2 = discord.Embed(description=f"You can't have more than one ticket open at a time! Please close your current ticket before opening a new one.", color=embedColor) 277 | embed2.add_field(name="**__Open Tickets:__**", value=f"{achannel.mention}") 278 | embed2.set_author(name=f'{author}', icon_url=f'{author.display_avatar}') 279 | embed2.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 280 | await interaction.response.send_message(embed=embed2, ephemeral=True) 281 | else: 282 | embed2 = discord.Embed(description=f'Hi there {author.name}! Please select a ticket option from the drop-down list below!', color=embedColor) 283 | embed2.set_author(name=f'{author}', icon_url=f'{author.display_avatar}') 284 | embed2.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 285 | await interaction.response.send_message(embed=embed2, view=TicketCreationMenuUI(), ephemeral=True) 286 | else: 287 | embed2 = discord.Embed(description=f'Hi there {author.name}! Please select a ticket option from the drop-down list below!', color=embedColor) 288 | embed2.set_author(name=f'{author}', icon_url=f'{author.display_avatar}') 289 | embed2.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 290 | await interaction.response.send_message(embed=embed2, view=TicketCreationMenuUI(), ephemeral=True) 291 | 292 | x = dict() -------------------------------------------------------------------------------- /main.py: -------------------------------------------------------------------------------- 1 | import discord, datetime 2 | import sys 3 | import os 4 | import fileinput 5 | from discord import app_commands 6 | from datetime import datetime 7 | from discord.utils import get 8 | from config import * 9 | from database import * 10 | from options import * 11 | from create import * 12 | from bot import * 13 | 14 | ticket = app_commands.CommandTree(bot) 15 | 16 | @bot.event 17 | async def on_ready(): 18 | await bot.wait_until_ready() 19 | databasecon = TicketData.connect() 20 | databasecur = TicketData.cursor(databasecon) 21 | if TicketData.verifylayout(databasecur) == True: 22 | print ("------------------------------------") 23 | print("[MESSAGE]: Ticket Database found.") 24 | else: 25 | print ("------------------------------------------------------") 26 | print("[WARN]: Ticket Database not found. Creating Database...") 27 | TicketData.createlayout(databasecon, databasecur) 28 | print ("------------------------------------") 29 | print (f"Bot Name: {bot.user.name}#{bot.user.discriminator}") 30 | print (f"Bot ID: {bot.user.id}") 31 | print ("Discord Version: " + discord.__version__) 32 | print ("------------------------------------") 33 | if f'{botStatusType}' == 'Playing': 34 | activity1 = discord.Activity(type=discord.ActivityType.playing, name=f'{botStatusMessage}') 35 | await bot.change_presence(status=discord.Status.online, activity=activity1) 36 | elif f'{botStatusType}' == 'Streaming': 37 | activity1 = discord.Activity(type=discord.ActivityType.streaming, name=f'{botStatusMessage}') 38 | await bot.change_presence(status=discord.Status.online, activity=activity1) 39 | elif f'{botStatusType}' == 'Watching': 40 | activity1 = discord.Activity(type=discord.ActivityType.watching, name=f'{botStatusMessage}') 41 | await bot.change_presence(status=discord.Status.online, activity=activity1) 42 | elif f'{botStatusType}' == 'Listening': 43 | activity1 = discord.Activity(type=discord.ActivityType.listening, name=f'{botStatusMessage}') 44 | await bot.change_presence(status=discord.Status.online, activity=activity1) 45 | else: 46 | activity1 = discord.Activity(type=discord.ActivityType.playing, name=f'{botStatusMessage}') 47 | await bot.change_presence(status=discord.Status.online, activity=activity1) 48 | print('''[WARN]: You have incorrectly specified the bot's activity type, the default has been selected. ''') 49 | print("----------------------------------------------------") 50 | if firstRun == True: 51 | print("[MESSAGE]: First Run is set to true, syncing slash commands with discord and generating ticket creation embed...") 52 | print("--------------------------------------------------------------------------------") 53 | await ticket.sync() 54 | tchannel = bot.get_channel(IDOfChannelToSendTicketCreationEmbed) 55 | embed = discord.Embed(title='''**Create a ticket**''', description=f'Press the button below to create a ticket!', color=embedColor) 56 | embed.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 57 | nmessage = await tchannel.send(embed=embed, view=TicketCreation()) 58 | try: 59 | for line in fileinput.input(("config.py"), encoding="utf8", inplace=1): 60 | if "IDofMessageForTicketCreation" in line: 61 | line = line.replace(line, f'IDofMessageForTicketCreation = {nmessage.id} #This variable was automatically adjusted.\n' ) 62 | elif "firstRun" in line: 63 | line = line.replace(line, "firstRun = False #This variable was automatically adjusted.\n") 64 | sys.stdout.write(line) 65 | except Exception: 66 | for line in fileinput.input(("config.py"), inplace=1): 67 | if "IDofMessageForTicketCreation" in line: 68 | line = line.replace(line, f'IDofMessageForTicketCreation = {nmessage.id} #This variable was automatically adjusted.\n' ) 69 | elif "firstRun" in line: 70 | line = line.replace(line, "firstRun = False #This variable was automatically adjusted.\n") 71 | sys.stdout.write(line) 72 | embed2 = discord.Embed(title='**__Embed Message ID Updated:__**', description=f'New Message ID is: `{nmessage.id}`\n **Please restart the bot if not restarted automatically**', color=embedColor) 73 | embed2.set_footer(text=f'{bot.user.name} | {bot.user.id}', icon_url=f'{bot.user.display_avatar}') 74 | developer = bot.get_user(debugLogSendID) 75 | try: 76 | await developer.send(embed=embed2) 77 | except discord.HTTPException: 78 | await developer.send(f"**__Embed Message ID Updated:__**\nNew Message ID is: `{nmessage.id}`\n **Please restart the bot if not restarted automatically**") 79 | await bot.close() 80 | print("[WARN]: Embed Message Generated! Please restart the bot if not restarted automatically.") 81 | print("--------------------------------------------------------------------------------") 82 | os.execv(sys.argv[0], sys.argv) 83 | else: 84 | allTickets = [] 85 | allTickets = TicketData.getall(databasecur, allTickets) 86 | for tickets in allTickets: 87 | channelID = int(tickets[0]) 88 | messageID = int(tickets[6]) 89 | tchannel = bot.get_channel(channelID) 90 | if tchannel != None: 91 | tmessage = await tchannel.fetch_message(messageID) 92 | await tmessage.edit(view=embedButtons(timeout=None)) 93 | else: 94 | pass 95 | embed = discord.Embed(title='''**Create a ticket**''', description=f'Press the button below to create a ticket!', color=embedColor) 96 | embed.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 97 | try: 98 | tchannel = bot.get_channel(IDOfChannelToSendTicketCreationEmbed) 99 | tmessage = await tchannel.fetch_message(IDofMessageForTicketCreation) 100 | await tmessage.edit(embed=embed, view=TicketCreation(timeout=None)) 101 | print("[MESSAGE]: Relinked to Ticket Creation Embed, standing by for ticket creation...") 102 | print("---------------------------------------------------------------------------------") 103 | except Exception: 104 | print("[ERROR]: Embed Message not found! Creating a new embed message, please restart the bot if not restarted automatically") 105 | print("--------------------------------------------------------------------------------") 106 | nmessage = await tchannel.send(embed=embed, view=TicketCreation()) 107 | try: 108 | for line in fileinput.input(("config.py"), encoding="utf8", inplace=1): 109 | if "IDofMessageForTicketCreation" in line: 110 | line = line.replace(line, f'IDofMessageForTicketCreation = {nmessage.id} #This variable was automatically adjusted.\n' ) 111 | sys.stdout.write(line) 112 | except Exception: 113 | for line in fileinput.input(("config.py"), inplace=1): 114 | if "IDofMessageForTicketCreation" in line: 115 | line = line.replace(line, f'IDofMessageForTicketCreation = {nmessage.id} #This variable was automatically adjusted.\n' ) 116 | sys.stdout.write(line) 117 | embed2 = discord.Embed(title='**__Embed Message ID Updated:__**', description=f'New Message ID is: `{nmessage.id}`\n **Please restart the bot if not restarted automatically**', color=embedColor) 118 | embed2.set_footer(text=f'{bot.user.name} | {bot.user.id}', icon_url=f'{bot.user.display_avatar}') 119 | developer = bot.get_user(debugLogSendID) 120 | try: 121 | await developer.send(embed=embed2) 122 | except discord.HTTPException: 123 | await developer.send(f"**__Embed Message ID Updated:__**\nNew Message ID is: `{nmessage.id}`\n **Please restart the bot if not restarted automatically**") 124 | await bot.close() 125 | os.execv(sys.argv[0], sys.argv) 126 | print("[MESSAGE]: Bot is up and running!") 127 | print("------------------------------------") 128 | TicketData.close(databasecon) 129 | 130 | 131 | @ticket.command(name = "sync", description="Syncs the Ticket Command Tree to Discord.") 132 | async def self(interaction: discord.Interaction): 133 | author = interaction.user 134 | if author.id == debugLogSendID: 135 | embed1 = discord.Embed(description=f'Syncing Commands to Discord...', color=embedColor) 136 | embed1.set_author(name=f'{author}', icon_url=f'{author.display_avatar}') 137 | embed1.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 138 | await interaction.response.send_message(embed=embed1, ephemeral=True) 139 | try: 140 | await ticket.sync() 141 | embed2 = discord.Embed(description=f'Commands Synced...', color=embedColor) 142 | embed2.set_author(name=f'{author}', icon_url=f'{author.display_avatar}') 143 | embed2.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 144 | await interaction.edit_original_response(embed=embed2) 145 | except Exception as e: 146 | embed2 = discord.Embed(title="**__An Error Occured:__**", description=f'Error: {e}', color=embedColor) 147 | embed2.set_author(name=f'{author}', icon_url=f'{author.display_avatar}') 148 | embed2.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 149 | await interaction.edit_original_response(embed=embed2) 150 | else: 151 | pass 152 | 153 | @ticket.command(name = "create", description="Creates a private ticket channel") 154 | async def self(interaction: discord.Interaction, reason: str = 'Unspecified'): 155 | try: 156 | author = interaction.user 157 | guild = interaction.guild 158 | allowedAcess = False 159 | try: 160 | for allowedRoles in list(channelPerms[f"{ticketTypeAllowedToCreatePrivateChannels}"]): 161 | prole = discord.utils.get(guild.roles, id=allowedRoles) 162 | if prole in author.roles: 163 | allowedAcess = True 164 | else: 165 | pass 166 | except TypeError: 167 | prole = get(guild.roles, id=channelPerms[f"{ticketTypeAllowedToCreatePrivateChannels}"]) 168 | if prole in author.roles: 169 | allowedAcess = True 170 | else: 171 | pass 172 | syslogc = discord.utils.get(guild.channels, id=ticketLogsChannelID) 173 | if allowedAcess == True: 174 | categoryn = activeTicketsCategoryID 175 | category = discord.utils.get(guild.categories, id=categoryn) 176 | overwrites = { 177 | guild.default_role: discord.PermissionOverwrite(read_messages=False), 178 | guild.me: discord.PermissionOverwrite(read_messages=True, send_messages=True), 179 | prole: discord.PermissionOverwrite(read_messages=True, send_messages=True) 180 | } 181 | nchannel = await guild.create_text_channel(f'private-{author.display_name}', category=category, overwrites=overwrites, topic=f'Reason: {reason} | Created by: {author}') 182 | embed3 = discord.Embed(description=f'Private Ticket Channel created: {nchannel.mention}', color=embedColor) 183 | embed3.set_author(name=f'{author}', icon_url=f'{author.display_avatar}') 184 | embed3.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 185 | try: 186 | await interaction.response.send_message(embed=embed3, ephemeral=True) 187 | except discord.HTTPException: 188 | await interaction.response.send_message(f'Private Ticket Channel created: {nchannel.mention}. A member of our team will be with you shortly.', ephemeral=True) 189 | embed1 = discord.Embed(title='Ticket Created', description=f'{author.mention} has created a new private ticket', color=embedColor) 190 | embed1.add_field(name=f'Reason:', value=f'{reason}') 191 | try: 192 | embed1.set_thumbnail(url=f'{author.display_avatar}') 193 | except Exception: 194 | pass 195 | embed1.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=bot.user.display_avatar) 196 | message10 = await nchannel.send(author.mention) 197 | await message10.delete() 198 | try: 199 | message3 = await nchannel.send(embed=embed1, view=embedButtons()) 200 | except discord.HTTPException as y: 201 | message3 = await nchannel.send(f"Ticket Created by {author}, Reason: {reason}", view=embedButtons()) 202 | await message3.pin() 203 | connection = TicketData.connect() 204 | cursor = TicketData.cursor(connection) 205 | now = datetime.now().strftime("%m-%d-%Y, %H:%M:%S") 206 | TicketData.add(connection, cursor, nchannel.id, author.id, f'{now} EST', ticketTypeAllowedToCreatePrivateChannels, "active", message3.id) 207 | TicketData.close(connection) 208 | embed2 = discord.Embed(title='Ticket Created', description=f'{author.mention} has created a new ticket', color=embedColor) 209 | embed2.add_field(name='Channel:', value=f'{nchannel.mention}', inline=False) 210 | embed2.add_field(name=f'Reason:', value=f'{reason}', inline=False) 211 | embed2.add_field(name='Type:', value='Private', inline=False) 212 | embed2.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 213 | try: 214 | await syslogc.send(embed=embed2) 215 | except discord.HTTPException: 216 | await syslogc.send(f"Ticket Created by {author}, Reason: {reason}") 217 | else: 218 | embed5 = discord.Embed(description=f'''{author.mention}, you can't use that command! ❌''', color=embedColor) 219 | embed5.set_author(name=f'{author}', icon_url=f'{author.display_avatar}') 220 | embed5.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 221 | try: 222 | await interaction.response.send_message(embed=embed5, ephemeral=True) 223 | except discord.HTTPException: 224 | await interaction.response.send_message(f'''{author.mention}, **you can't use that command! ❌**''', ephemeral=True) 225 | except Exception as e: 226 | message2 = await interaction.response.send_message(f'A unknown error has occurred, a copy of the error has been sent to the bot owner ❌', ephemeral=True) 227 | activity1 = discord.Activity(type=discord.ActivityType.playing, name=f'{botStatusMessage}') 228 | await bot.change_presence(status=discord.Status.dnd, activity=activity1) 229 | web = bot.get_user(debugLogSendID) 230 | text = str('''Error on line {}'''.format(sys.exc_info()[-1].tb_lineno)) 231 | embed = discord.Embed(title='commands.options function fail', description=f'{text}, {str(e)}', color=embedColor) 232 | try: 233 | await web.send(embed=embed) 234 | except discord.HTTPException: 235 | await web.send("commands.options function fail" + str(e)) 236 | print(text) 237 | 238 | @ticket.command(name = "options", description="Displays the options for a ticket channel") 239 | async def options(interaction: discord.Interaction): 240 | try: 241 | guild = interaction.guild 242 | author = interaction.user 243 | tchannel = interaction.channel 244 | roleList = [] 245 | permissionGranted = False 246 | for roleids in channelPerms.values(): 247 | roleList.append(roleids) 248 | for allowedRoles in roleList: 249 | arole = get(guild.roles, id=allowedRoles) 250 | if arole in author.roles: 251 | permissionGranted = True 252 | else: 253 | pass 254 | if permissionGranted == True: 255 | connection = TicketData.connect() 256 | cursor = TicketData.cursor(connection) 257 | ticketInfo = TicketData.find(cursor, tchannel.id) 258 | TicketData.close(connection) 259 | if ticketInfo != None: 260 | acategory = discord.utils.get(guild.categories, id=archivedTicketsCategoryID) 261 | acategoryc = (50 - (len(acategory.channels))) 262 | if acategoryc == 0: 263 | acategoryc2 = str(f'{acategoryc} slots left (full)') 264 | elif acategoryc == 1: 265 | acategoryc2 = str(f'{acategoryc} slot left (almost full)') 266 | elif acategoryc <= 5: 267 | acategoryc2 = str(f'{acategoryc} slots left (almost full)') 268 | elif acategoryc >= 6: 269 | acategoryc2 = str(f'{acategoryc} slots left') 270 | text = str(f'''🚩- Claim a ticket\n\n👥- Add a member to the ticket\n\n👋- Remove a member from the ticket\n\n🟢- Mark a ticket as active\n\n✋- Mark a ticket as onhold\n\n📓- Rename a ticket channel\n\n🗄️- Place a ticket in the archives **({acategoryc2})**\n\n📝- Transcribe and delete a ticket ''') 271 | embed3 = discord.Embed(title='''**Ticket Options**''', description=f'{text}', color=embedColor) 272 | try: 273 | lauthor2 = (ticketInfo[1]) 274 | lauthor3 = (int(lauthor2)) 275 | lauthor4 = get(guild.members, id=lauthor3) 276 | if lauthor4 == None: 277 | lauthor5 = await bot.fetch_user(lauthor3) 278 | if lauthor5 == None: 279 | lauthor = str("N/A") 280 | else: 281 | lauthor = lauthor5 282 | else: 283 | lauthor = lauthor4 284 | except IndexError: 285 | lauthor = str("N/A") 286 | try: 287 | ltype = (ticketInfo[4]) 288 | except IndexError: 289 | ltype = str("N/A") 290 | try: 291 | lcreation = (ticketInfo[3]) 292 | except IndexError: 293 | lcreation = str("N/A") 294 | try: 295 | lstatus = (ticketInfo[5]) 296 | except IndexError: 297 | lstatus = str("N/A") 298 | if (ticketInfo[2]) != "No": 299 | lcstatus = (ticketInfo[2]) 300 | lcstatus2 = int(lcstatus) 301 | claimer = await bot.fetch_user(lcstatus2) 302 | cstatus = str(f"**Claimed** ({claimer.mention})") 303 | else: 304 | cstatus = str(f'**Not Claimed**') 305 | if lauthor == 'N/A': 306 | text2 = str(f'''**__Author:__** N/A\n**__Type:__** {ltype}\n**__Status:__** {lstatus}\n**__Creation Date/Time:__** {lcreation}\n**__Claim Status:__** {cstatus}''') 307 | else: 308 | text2 = str(f'''**__Author:__** {lauthor.mention}\n**__Type:__** {ltype}\n**__Status:__** {lstatus}\n**__Creation Date/Time:__** {lcreation}\n**__Claim Status:__** {cstatus}''') 309 | embed3.add_field(name="Ticket Infomation:", value=f"{text2}") 310 | embed3.set_author(name=f'{author}', icon_url=author.display_avatar) 311 | embed3.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 312 | try: 313 | await interaction.response.send_message(embed=embed3, ephemeral=True, view=optionsMenu()) 314 | except discord.HTTPException: 315 | await interaction.response.send_message("HTTP Error that I'm too lazy to type out. Try again.", ephemeral=True) 316 | else: 317 | embed5 = discord.Embed(description=f'''You can only use this command in a ticket channel!''', color=embedColor) 318 | embed5.set_author(name=f'{author}', icon_url=f'{author.display_avatar}') 319 | embed5.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 320 | try: 321 | await interaction.response.send_message(embed=embed5, ephemeral=True) 322 | except discord.HTTPException: 323 | await interaction.response.send_message(f'''**You can only use this command in a ticket channel!****''') 324 | else: 325 | embed5 = discord.Embed(description=f'''You can't use that command!''', color=embedColor) 326 | embed5.set_author(name=f'{author}', icon_url=f'{author.display_avatar}') 327 | embed5.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 328 | try: 329 | await interaction.response.send_message(embed=embed5, ephemeral=True) 330 | except discord.HTTPException: 331 | await interaction.response.send_message(f'''**You can't use that command!****''') 332 | except Exception as e: 333 | message2 = await interaction.response.send_message(f'A unknown error has occurred, a copy of the error has been sent to the bot owner ❌', ephemeral=True) 334 | activity1 = discord.Activity(type=discord.ActivityType.playing, name=f'{botStatusMessage}') 335 | await bot.change_presence(status=discord.Status.dnd, activity=activity1) 336 | web = bot.get_user(debugLogSendID) 337 | text = str('''Error on line {}'''.format(sys.exc_info()[-1].tb_lineno)) 338 | embed = discord.Embed(title='commands.options function fail', description=f'{text}, {str(e)}', color=embedColor) 339 | try: 340 | await web.send(embed=embed) 341 | except discord.HTTPException: 342 | await web.send("commands.options function fail" + str(e)) 343 | print(text) 344 | 345 | 346 | @ticket.command(name = "info", description="Shows information about the bot!") 347 | async def self(interaction:discord.Interaction): 348 | try: 349 | author = interaction.user 350 | guild = interaction.guild 351 | embed6 = discord.Embed(title='Information', description=f'''Hi there! I'm **{bot.user.name}**, a discord ticket system bot designed by WebTheDev on GitHub!''', color=embedColor) 352 | latency = bot.latency * 1000 353 | embed6.add_field(name="**__Latency__**", value=f"❤️: {latency:.2f}ms") 354 | botOwner = await bot.fetch_user(debugLogSendID) 355 | embed6.add_field(name="**__Bot Owner__**", value=f"{botOwner.mention}") 356 | embed6.add_field(name= "**__Version__**", value="`v4.3.6`") 357 | embed6.add_field(name="**__Github Repository__**", value="[Click Me!](https://github.com/WebTheDev/TicketBot)") 358 | botCreator = await bot.fetch_user(387002430602346499) 359 | embed6.add_field(name="**__Bot Creator__**", value=f"{botCreator}") 360 | embed6.add_field(name="**__Status__**", value=f"Everything is good ✅") 361 | embed6.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 362 | embed6.set_author(name=f'{author}', icon_url=author.display_avatar) 363 | try: 364 | await interaction.response.send_message(embed=embed6, ephemeral=True) 365 | except discord.HTTPException: 366 | await interaction.response.send_message("Something funny happened here, try again", ephemeral=True) 367 | except Exception as e: 368 | message2 = await interaction.response.send_message(f'A unknown error has occurred, a copy of the error has been sent to the bot owner ❌', ephemeral=True) 369 | activity1 = discord.Activity(type=discord.ActivityType.playing, name=f'{botStatusMessage}') 370 | await bot.change_presence(status=discord.Status.dnd, activity=activity1) 371 | web = bot.get_user(debugLogSendID) 372 | text = str('''Error on line {}'''.format(sys.exc_info()[-1].tb_lineno)) 373 | embed = discord.Embed(title='commands.options function fail', description=f'{text}, {str(e)}', color=embedColor) 374 | try: 375 | await web.send(embed=embed) 376 | except discord.HTTPException: 377 | await web.send("commands.options function fail" + str(e)) 378 | print(text) 379 | 380 | 381 | @ticket.command(name = "python", description="A easter egg command!") 382 | async def self(interaction:discord.Interaction): 383 | try: 384 | author = interaction.user 385 | guild = interaction.guild 386 | embed = discord.Embed(description=f"DON'T DO IT **{author.display_name}**!!", color=embedColor) 387 | embed.set_image(url="https://media.tenor.com/j9rUo2jsSbEAAAAC/do-not-run-python-python-computer.gif") 388 | embed.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.avatar}') 389 | embed.set_author(name=f'{author}', icon_url=author.avatar) 390 | try: 391 | await interaction.response.send_message(embed=embed, ephemeral=True) 392 | except discord.HTTPException: 393 | await interaction.response.send_message("https://media.tenor.com/j9rUo2jsSbEAAAAC/do-not-run-python-python-computer.gif", ephemeral=True) 394 | except Exception as e: 395 | message2 = await interaction.response.send_message(f'A unknown error has occurred, a copy of the error has been sent to the bot owner ❌', ephemeral=True) 396 | activity1 = discord.Activity(type=discord.ActivityType.playing, name=f'{botStatusMessage}') 397 | await bot.change_presence(status=discord.Status.dnd, activity=activity1) 398 | web = bot.get_user(debugLogSendID) 399 | text = str('''Error on line {}'''.format(sys.exc_info()[-1].tb_lineno)) 400 | embed = discord.Embed(title='commands.python function fail', description=f'{text}, {str(e)}', color=embedColor) 401 | try: 402 | await web.send(embed=embed) 403 | except discord.HTTPException: 404 | await web.send("commands.python function fail" + str(e)) 405 | print(text) 406 | 407 | 408 | try: 409 | bot.run(f"{get_token()}") 410 | except discord.errors.LoginFailure as e: 411 | print('Login Failed, ERROR 401 Unauthorized') -------------------------------------------------------------------------------- /options.py: -------------------------------------------------------------------------------- 1 | import discord 2 | import asyncio 3 | import io 4 | import chat_exporter 5 | from discord.utils import get 6 | from config import * 7 | from database import * 8 | from bot import * 9 | 10 | class addMemberModal(discord.ui.Modal, title="Add a member"): 11 | answer = discord.ui.TextInput(label='Place Member ID here', style=discord.TextStyle.short, required=True, max_length=128) 12 | 13 | async def on_submit(self, interaction: discord.Interaction): 14 | tchannel = interaction.channel 15 | author = interaction.user 16 | guild = interaction.guild 17 | connection = TicketData.connect() 18 | cursor = TicketData.cursor(connection) 19 | ticketInfo = TicketData.find(cursor, tchannel.id) 20 | TicketData.close(connection) 21 | try: 22 | ltype = (ticketInfo[4]) 23 | except IndexError: 24 | ltype = str("N/A") 25 | 26 | try: 27 | amember = discord.utils.get(guild.members, id=int(self.children[0].value)) 28 | except Exception: 29 | amember = None 30 | if amember == None: 31 | embed = discord.Embed(description=f'''I couldn't find that member, are you sure that is a valid member id? This is what I got: {self.children[0].value}''', color=embedColor) 32 | embed.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 33 | embed.set_author(name=f'{author}', icon_url=author.display_avatar) 34 | try: 35 | await interaction.response.send_message(embed=embed, ephemeral=True) 36 | except discord.HTTPException: 37 | await interaction.response.send_message(f'''I couldn't find that member, are you sure that is a valid member id? This is what I got: {self.children[0].value}''', ephemeral=True) 38 | elif amember != None: 39 | allowedAccess = False 40 | try: 41 | for allowedRoles in list(channelPerms[f"{ltype}"]): 42 | prole = discord.utils.get(guild.roles, id=allowedRoles) 43 | if prole in amember.roles: 44 | allowedAccess = True 45 | break 46 | else: 47 | pass 48 | except TypeError: 49 | prole = get(guild.roles, id=channelPerms[f"{ltype}"]) 50 | if prole in amember.roles: 51 | allowedAccess = True 52 | else: 53 | pass 54 | if (allowedAccess == True): 55 | embed2 = discord.Embed(description=f'''I can't add that member!''', color=embedColor) 56 | embed2.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 57 | embed2.set_author(name=f'{author}', icon_url=author.display_avatar) 58 | try: 59 | await interaction.response.send_message(embed=embed2, ephemeral=True) 60 | except discord.HTTPException: 61 | await interaction.response.send_message(f'''I can't add that member!`''', ephemeral=True) 62 | else: 63 | await tchannel.set_permissions(amember, send_messages=True, read_messages=True) 64 | embed2 = discord.Embed(description=f'''Member added. ✅''', color=embedColor) 65 | embed2.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 66 | embed2.set_author(name=f'{author}', icon_url=author.display_avatar) 67 | try: 68 | await interaction.response.send_message(embed=embed2, ephemeral=True) 69 | except discord.HTTPException: 70 | await interaction.response.send_message(f'''Member added. ✅''', ephemeral=True) 71 | embed3 = discord.Embed(title="**__Member Added__**", description=f'''{amember.mention} has been added to the ticket by {author.mention}''', color=embedColor) 72 | embed3.set_thumbnail(url=f'{amember.avatar}') 73 | embed3.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 74 | try: 75 | await tchannel.send(embed=embed3) 76 | except discord.HTTPException: 77 | await tchannel.send(f'{amember.mention} **has been added to the ticket by {author.mention}**') 78 | 79 | class removeMemberModal(discord.ui.Modal, title="Remove a member"): 80 | answer = discord.ui.TextInput(label='Place Member ID here', style=discord.TextStyle.short, required=True, max_length=128) 81 | 82 | async def on_submit(self, interaction: discord.Interaction): 83 | tchannel = interaction.channel 84 | author = interaction.user 85 | guild = interaction.guild 86 | connection = TicketData.connect() 87 | cursor = TicketData.cursor(connection) 88 | ticketInfo = TicketData.find(cursor, tchannel.id) 89 | TicketData.close(connection) 90 | try: 91 | ltype = (ticketInfo[4]) 92 | except IndexError: 93 | ltype = str("N/A") 94 | 95 | try: 96 | amember = discord.utils.get(guild.members, id=int(self.children[0].value)) 97 | except Exception: 98 | amember = None 99 | if amember == None: 100 | embed = discord.Embed(description=f'''I couldn't find that member, are you sure that is a valid member id? This is what I got: {self.children[0].value}''', color=embedColor) 101 | embed.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 102 | embed.set_author(name=f'{author}', icon_url=author.display_avatar) 103 | try: 104 | await interaction.response.send_message(embed=embed, ephemeral=True) 105 | except discord.HTTPException: 106 | await interaction.response.send_message(f'''I couldn't find that member, are you sure that is a valid member id? This is what I got: {self.children[0].value}''', ephemeral=True) 107 | elif amember != None: 108 | allowedAccess = False 109 | try: 110 | for allowedRoles in list(channelPerms[f"{ltype}"]): 111 | prole = discord.utils.get(guild.roles, id=allowedRoles) 112 | if prole in amember.roles: 113 | allowedAccess = True 114 | break 115 | else: 116 | pass 117 | except TypeError: 118 | prole = get(guild.roles, id=channelPerms[f"{ltype}"]) 119 | if prole in amember.roles: 120 | allowedAccess = True 121 | else: 122 | pass 123 | if (allowedAccess == True): 124 | embed2 = discord.Embed(description=f'''I can't remove that member!''', color=embedColor) 125 | embed2.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 126 | embed2.set_author(name=f'{author}', icon_url=author.display_avatar) 127 | try: 128 | await interaction.response.send_message(embed=embed2, ephemeral=True) 129 | except discord.HTTPException: 130 | await interaction.response.send_message(f'''I can't remove that member!`''', ephemeral=True) 131 | else: 132 | await tchannel.set_permissions(amember, send_messages=False, read_messages=False) 133 | embed2 = discord.Embed(description=f'''Member removed. ✅''', color=embedColor) 134 | embed2.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 135 | embed2.set_author(name=f'{author}', icon_url=author.display_avatar) 136 | try: 137 | await interaction.response.send_message(embed=embed2, ephemeral=True) 138 | except discord.HTTPException: 139 | await interaction.response.send_message(f'''Member removed. ✅''', ephemeral=True) 140 | 141 | class renameChannelModal(discord.ui.Modal, title="Rename a Ticket Channel"): 142 | answer = discord.ui.TextInput(label='Place new name of ticket channel here', style=discord.TextStyle.short, required=True, max_length=32) 143 | async def on_submit(self, interaction: discord.Interaction): 144 | tchannel = interaction.channel 145 | author = interaction.user 146 | if f"{self.children[0].value}" == '': 147 | embed4 = discord.Embed(description=f'''You didn't provide a valid answer! Please try again. I got {self.children[0].value}''', color=embedColor) 148 | embed4.set_author(name=f'{author}', icon_url=author.display_avatar) 149 | embed4.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 150 | try: 151 | await interaction.response.send_message(embed=embed4, ephemeral=True) 152 | except discord.HTTPException: 153 | await interaction.response.send_message(f'''You didn't provide a valid answer! Please try again. I got {self.children[0].value}''', ephemeral=True) 154 | else: 155 | embed2 = discord.Embed(description=f'Channel Renamed ✅', color=embedColor) 156 | embed2.set_author(name=f'{author}', icon_url=author.display_avatar) 157 | embed2.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 158 | await tchannel.edit(name=self.children[0].value) 159 | await interaction.response.send_message(embed=embed2, ephemeral=True) 160 | 161 | 162 | class optionsMenu(discord.ui.View): 163 | @discord.ui.button(label="Claim this Ticket", emoji="🚩", style=discord.ButtonStyle.gray) 164 | async def claim(self, interaction:discord.Interaction, button: discord.Button): 165 | tchannel = interaction.channel 166 | author = interaction.user 167 | guild = interaction.guild 168 | connection = TicketData.connect() 169 | cursor = TicketData.cursor(connection) 170 | ticketInfo = TicketData.find(cursor, tchannel.id) 171 | syslogc = get(guild.channels, id=ticketLogsChannelID) 172 | if (ticketInfo[2]) != "No": 173 | embed1 = discord.Embed(description=f'This ticket has already been claimed!', color=embedColor) 174 | embed1.set_author(name=f'{author}', icon_url=author.display_avatar) 175 | embed1.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 176 | try: 177 | await interaction.response.edit_message(embed=embed1, view=None) 178 | except discord.HTTPException: 179 | await interaction.response.edit_message(f"This ticket has already been claimed!", view=None) 180 | else: 181 | embed3 = discord.Embed(description=f'Ticket Claimed ✅', color=embedColor) 182 | embed3.set_author(name=f'{author}', icon_url=author.display_avatar) 183 | embed3.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 184 | try: 185 | await interaction.response.edit_message(embed=embed3, view=None) 186 | except discord.HTTPException: 187 | await interaction.response.edit_message(f"Ticket Claimed ✅", view=None) 188 | 189 | embed2 = discord.Embed(title="**__Ticket Claimed__**", description=f'''{author.mention} has claimed this ticket.''', color=embedColor) 190 | embed2.set_author(name=f'{author}', icon_url=author.display_avatar) 191 | embed2.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 192 | try: 193 | await tchannel.send(embed=embed2) 194 | except discord.HTTPException: 195 | await tchannel.send(f'''**__Ticket Claimed__**\n{author.mention} has claimed this ticket.''') 196 | TicketData.edit(connection, cursor, ticketInfo, author.id, ticketInfo[5]) 197 | embed1 = discord.Embed(title='Ticket Claimed', description=f'{author.mention} has claimed ticket {tchannel.mention}', color=embedColor) 198 | embed1.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 199 | try: 200 | message2 = await syslogc.send(embed=embed1) 201 | except discord.HTTPException: 202 | message2 = await syslogc.send(f"**{author.mention} has claimed ticket {tchannel.mention}**") 203 | else: 204 | pass 205 | TicketData.close(connection) 206 | 207 | @discord.ui.button(label="Add a member", emoji="👥", style=discord.ButtonStyle.green) 208 | async def addmember(self, interaction:discord.Interaction, button: discord.ui.button): 209 | await interaction.response.send_modal(addMemberModal()) 210 | author = interaction.user 211 | embed2 = discord.Embed(description=f'You can only push a button once!', color=embedColor) 212 | embed2.set_author(name=f'{author}', icon_url=f'{author.display_avatar}') 213 | embed2.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 214 | await interaction.edit_original_response(embed=embed2, view=None) 215 | 216 | @discord.ui.button(label="Remove a member", emoji="👋", style=discord.ButtonStyle.red) 217 | async def removemember(self, interaction:discord.Interaction, button: discord.ui.button): 218 | await interaction.response.send_modal(removeMemberModal()) 219 | author = interaction.user 220 | embed2 = discord.Embed(description=f'You can only push a button once!', color=embedColor) 221 | embed2.set_author(name=f'{author}', icon_url=f'{author.display_avatar}') 222 | embed2.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 223 | await interaction.edit_original_response(embed=embed2, view=None) 224 | 225 | @discord.ui.button(label="Active Ticket", emoji="🟢", style=discord.ButtonStyle.blurple) 226 | async def activeticket(self, interaction:discord.Interaction, button: discord.ui.button): 227 | tchannel = interaction.channel 228 | author = interaction.user 229 | guild = interaction.guild 230 | syslogc = get(guild.channels, id=ticketLogsChannelID) 231 | connection = TicketData.connect() 232 | cursor = TicketData.cursor(connection) 233 | ticketInfo = TicketData.find(cursor, tchannel.id) 234 | categoryn = activeTicketsCategoryID 235 | if tchannel.category_id != categoryn: 236 | embed4 = discord.Embed(description=f'Setting Ticket to `Active` status...', color=embedColor) 237 | embed4.set_author(name=f'{author}', icon_url=author.display_avatar) 238 | embed4.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 239 | try: 240 | message3 = await interaction.response.edit_message(embed=embed4, view=None) 241 | except discord.HTTPException: 242 | message3 = await interaction.response.edit_message(f"Setting Ticket to `Active` status...", view=None) 243 | category = discord.utils.get(guild.categories, id=categoryn) 244 | await tchannel.edit(category=category) 245 | TicketData.edit(connection, cursor, ticketInfo, ticketInfo[2], "Active") 246 | embed1 = discord.Embed(title='__**Ticket Status Changed**__', description=f'This ticket has been set to `Active` ✅', color=embedColor) 247 | embed1.set_author(name=f'{author}', icon_url=author.display_avatar) 248 | embed1.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 249 | try: 250 | message3 = await tchannel.send(embed=embed1) 251 | except discord.HTTPException: 252 | message3 = await tchannel.send(f"**This ticket has been set to `Active` ✅**") 253 | embed2 = discord.Embed(title='Ticket set to Active', description=f'Ticket {tchannel.mention} has been set to `Active` by {author.mention}', color=embedColor) 254 | embed2.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 255 | try: 256 | await syslogc.send(embed=embed2) 257 | except discord.HTTPException: 258 | await syslogc.send(f"Ticket {tchannel.mention} has been set to `Active` by {author.mention}") 259 | elif tchannel.category_id == categoryn: 260 | embed1 = discord.Embed(description=f'This ticket is already set to `Active`!', color=embedColor) 261 | embed1.set_author(name=f'{author}', icon_url=author.display_avatar) 262 | embed1.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 263 | try: 264 | await interaction.response.edit_message(embed=embed1, view=None) 265 | except discord.HTTPException: 266 | await tchannel.send(f"This ticket is already set to `Active`!") 267 | TicketData.close(connection) 268 | 269 | @discord.ui.button(label="Onhold Ticket", emoji="✋", style=discord.ButtonStyle.blurple) 270 | async def onholdticket(self, interaction:discord.Interaction, button: discord.ui.button): 271 | tchannel = interaction.channel 272 | author = interaction.user 273 | guild = interaction.guild 274 | syslogc = get(guild.channels, id=ticketLogsChannelID) 275 | connection = TicketData.connect() 276 | cursor = TicketData.cursor(connection) 277 | ticketInfo = TicketData.find(cursor, tchannel.id) 278 | categoryn = onHoldTicketsCategoryID 279 | if tchannel.category_id != categoryn: 280 | embed4 = discord.Embed(description=f'Setting Ticket to `Onhold` status...', color=embedColor) 281 | embed4.set_author(name=f'{author}', icon_url=author.display_avatar) 282 | embed4.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 283 | try: 284 | message3 = await interaction.response.edit_message(embed=embed4, view=None) 285 | except discord.HTTPException: 286 | message3 = await interaction.response.edit_message(f"Setting Ticket to `Onhold` status...", view=None) 287 | category = discord.utils.get(guild.categories, id=categoryn) 288 | await tchannel.edit(category=category) 289 | TicketData.edit(connection, cursor, ticketInfo, ticketInfo[2], "Onhold") 290 | embed1 = discord.Embed(title='__**Ticket Status Changed**__', description=f'This ticket has been set to `Onhold` ✅', color=embedColor) 291 | embed1.set_author(name=f'{author}', icon_url=author.display_avatar) 292 | embed1.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 293 | try: 294 | message3 = await tchannel.send(embed=embed1) 295 | except discord.HTTPException: 296 | message3 = await tchannel.send(f"**This ticket has been set to `Onhold` ✅**") 297 | embed2 = discord.Embed(title='Ticket set to Onhold', description=f'Ticket {tchannel.mention} has been set to `Onhold` by {author.mention}', color=embedColor) 298 | embed2.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 299 | try: 300 | await syslogc.send(embed=embed2) 301 | except discord.HTTPException: 302 | await syslogc.send(f"Ticket {tchannel.mention} has been set to `Onhold` by {author.mention}") 303 | elif tchannel.category_id == categoryn: 304 | embed1 = discord.Embed(description=f'This ticket is already set to `Onhold`!', color=embedColor) 305 | embed1.set_author(name=f'{author}', icon_url=author.display_avatar) 306 | embed1.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 307 | try: 308 | await interaction.response.edit_message(embed=embed1, view=None) 309 | except discord.HTTPException: 310 | await tchannel.send(f"This ticket is already set to `Onhold`!") 311 | TicketData.close(connection) 312 | 313 | @discord.ui.button(label="Rename Ticket", emoji="✏️", style=discord.ButtonStyle.gray) 314 | async def rename(self, interaction:discord.Interaction, button: discord.ui.button): 315 | await interaction.response.send_modal(renameChannelModal()) 316 | author = interaction.user 317 | embed2 = discord.Embed(description=f'You can only select a button once!', color=embedColor) 318 | embed2.set_author(name=f'{author}', icon_url=f'{author.display_avatar}') 319 | embed2.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 320 | await interaction.edit_original_response(embed=embed2, view=None) 321 | 322 | @discord.ui.button(label="Archive Ticket", emoji="🗄️", style=discord.ButtonStyle.blurple) 323 | async def archive(self, interaction:discord.Interaction, button: discord.ui.button): 324 | author = interaction.user 325 | embed6 = discord.Embed(description="Are you sure that you want to archive this ticket? This will result in the ticket being moved to the archived category and the ticket will no longer be managed by the ticketbot.", color=embedColor) 326 | embed6.set_author(name=f'{author}', icon_url=author.display_avatar) 327 | embed6.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 328 | try: 329 | await interaction.response.edit_message(embed=embed6, view=ticketArchiveyesOrNoOption(timeout=None)) 330 | except discord.HTTPException: 331 | await interaction.response.edit_message(content="Something weird happened here, try again.") 332 | 333 | @discord.ui.button(label="Transcribe Ticket", emoji="📝", style=discord.ButtonStyle.red) 334 | async def transcribe(self, interaction:discord.Interaction, button: discord.ui.button): 335 | author = interaction.user 336 | embed6 = discord.Embed(description="Are you sure that you want to close this ticket? This will result in the ticket being deleted.", color=embedColor) 337 | embed6.set_author(name=f'{author}', icon_url=author.display_avatar) 338 | embed6.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 339 | try: 340 | await interaction.response.edit_message(embed=embed6, view=yesOrNoOption(timeout=None)) 341 | except discord.HTTPException: 342 | await interaction.response.edit_message("Something weird happened here, try again.") 343 | 344 | 345 | class yesOrNoOption(discord.ui.View): 346 | @discord.ui.button(label="Yes", style=discord.ButtonStyle.green) 347 | async def yes(self, interaction:discord.Interaction, button: discord.ui.button): 348 | tchannel = interaction.channel 349 | lchannel = bot.get_channel(ticketTranscriptChannelID) 350 | author = interaction.user 351 | guild = interaction.guild 352 | connection = TicketData.connect() 353 | cursor = TicketData.cursor(connection) 354 | ticketInfo = TicketData.find(cursor, tchannel.id) 355 | syslogc = get(guild.channels, id=ticketLogsChannelID) 356 | embed4 = discord.Embed(description=f'Transcribing Ticket...', color=embedColor) 357 | embed4.set_author(name=f'{author}', icon_url=author.display_avatar) 358 | embed4.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 359 | try: 360 | await interaction.response.edit_message(embed=embed4, view=None) 361 | except discord.HTTPException: 362 | await interaction.response.edit_message(f"Transcribing Ticket...", ) 363 | connection = TicketData.connect() 364 | cursor = TicketData.cursor(connection) 365 | embed3 = discord.Embed(title=f'Ticket Closed', description=f'{author.mention} has closed this ticket, it will be logged and deleted within 5 seconds.', color=embedColor) 366 | embed3.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 367 | try: 368 | await tchannel.send(embed=embed3) 369 | except discord.HTTPException: 370 | await tchannel.send(f"{author.mention} has closed this ticket, it will be logged and deleted within 5 seconds.") 371 | await asyncio.sleep(2) 372 | transcript = await chat_exporter.export(tchannel) 373 | transcript_file = discord.File(io.BytesIO(transcript.encode()), 374 | filename=f"transcript-{tchannel.name}_{tchannel.id}.html") 375 | transcript_message = await lchannel.send(file=transcript_file) 376 | tauthor = await bot.fetch_user(int(ticketInfo[1])) 377 | embed2 = discord.Embed(title=f'Ticket Transcribed', description=f'A open ticket has been marked as closed by {author.mention}, it has been logged and deleted.', color=embedColor) 378 | embed2.set_thumbnail(url="https://static-00.iconduck.com/assets.00/memo-emoji-1948x2048-bgnk0vsq.png") 379 | embed2.set_author(name=author, icon_url=author.display_avatar) 380 | embed2.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 381 | embed2.add_field(name='**__Channel Name:__**', value=f'#{tchannel.name}', inline=True) 382 | embed2.add_field(name="**__Author:__**", value=f"{tauthor.mention}", inline=True) 383 | embed2.add_field(name="**__Type:__**", value=f"{ticketInfo[4]}", inline=True) 384 | if dmTicketCopies == True: 385 | try: 386 | transcript_file1 = discord.File(io.BytesIO(transcript.encode()), 387 | filename=f"transcript-{tchannel.name}_{tchannel.id}.html") 388 | transcript_message1 = await tauthor.send(file=transcript_file1) 389 | embed3 = discord.Embed(title="Ticket Copy", description=f"Hi {tauthor.mention}!\n Thank you for creating a ticket with us. Attached to this message is a copy of your ticket for your records.\n\nPlease note, any media sent in your ticket will not load in the copy after a couple of days.\n \n ", color=embedColor) 390 | embed3.add_field(name="**__Jump/Download Link:__**", value=f"{transcript_message1.jump_url}", inline=True) 391 | transcript_url1 = ("https://webthedev.me/ticketviewer/?url="+ transcript_message1.attachments[0].url) 392 | embed3.add_field(name="**__View Link:__**", value=f"[Click here!]({transcript_url1})", inline=True) 393 | embed3.set_thumbnail(url="https://static-00.iconduck.com/assets.00/memo-emoji-1948x2048-bgnk0vsq.png") 394 | try: 395 | await tauthor.send(embed=embed3) 396 | except discord.HTTPException: 397 | await tauthor.send(f"Hi {tauthor.mention}!\n Thank you for creating a ticket with us. Attached to this message is a copy of your ticket for your records.\nPlease note, any media sent in your ticket will not load in the copy after a couple of days.\n**__Jump/Download Link:__{transcript_message.jump_url}\n**__View Link:__**[Click here!]({transcript_url1})") 398 | embed2.add_field(name="**__Copy Status:__**", value="A copy of the ticket was successfully delivered to the ticket creator. ✅") 399 | except Exception: 400 | embed2.add_field(name="**__Copy Status:__**", value="The copy failed to be delivered to the ticket creator. This is most likely due to their dms being off. ❌") 401 | else: 402 | pass 403 | embed2.add_field(name="**__Time Created:__**", value=f"{ticketInfo[3]}", inline=False) 404 | embed2.add_field(name="**__Jump/Download Link:__**", value=f"\n{transcript_message.jump_url}", inline=True) 405 | transcript_url = ("https://webthedev.me/ticketviewer/?url="+ transcript_message.attachments[0].url) 406 | embed2.add_field(name="**__View Link:__**", value=f"\n[Click here!]({transcript_url})", inline=True) 407 | try: 408 | message3 = await syslogc.send(embed=embed2) 409 | except discord.HTTPException: 410 | message3 = await syslogc.send(f"Ticket Channel **{tchannel.mention}** was closed by {author.mention}, it has been logged and deleted.") 411 | await tchannel.delete() 412 | TicketData.delete(connection, cursor, tchannel.id) 413 | TicketData.close(connection) 414 | @discord.ui.button(label="No", style=discord.ButtonStyle.red) 415 | async def no(self, interaction:discord.Interaction, button: discord.ui.button): 416 | author = interaction.user 417 | embed4 = discord.Embed(description="Aborting...", color=embedColor) 418 | embed4.set_author(name=f'{author}', icon_url=author.display_avatar) 419 | embed4.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 420 | try: 421 | await interaction.response.edit_message(embed=embed4, view=None) 422 | except discord.HTTPException: 423 | await interaction.response.edit_message("Aborting...", view=None) 424 | 425 | class ticketArchiveyesOrNoOption(discord.ui.View): 426 | @discord.ui.button(label="Yes", style=discord.ButtonStyle.green) 427 | async def yes(self, interaction:discord.Interaction, button: discord.ui.button): 428 | tchannel = interaction.channel 429 | author = interaction.user 430 | guild = interaction.guild 431 | syslogc = get(guild.channels, id=ticketLogsChannelID) 432 | connection = TicketData.connect() 433 | cursor = TicketData.cursor(connection) 434 | ticketInfo = TicketData.find(cursor, tchannel.id) 435 | categoryn = archivedTicketsCategoryID 436 | embed4 = discord.Embed(description=f'Setting Ticket to `Archived` status...', color=embedColor) 437 | embed4.set_author(name=f'{author}', icon_url=author.display_avatar) 438 | embed4.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 439 | try: 440 | message3 = await interaction.response.edit_message(embed=embed4, view=None) 441 | except discord.HTTPException: 442 | message3 = await interaction.response.edit_message(f"Setting Ticket to `Archived` status...", view=None) 443 | category = discord.utils.get(guild.categories, id=categoryn) 444 | await tchannel.edit(category=category) 445 | TicketData.edit(connection, cursor, ticketInfo, ticketInfo[2], "Archived") 446 | embed1 = discord.Embed(title='__**Ticket Status Changed**__', description=f'This ticket has been set to `Archived` ✅', color=embedColor) 447 | embed1.set_author(name=f'{author}', icon_url=author.display_avatar) 448 | embed1.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 449 | try: 450 | message3 = await tchannel.send(embed=embed1) 451 | except discord.HTTPException: 452 | message3 = await tchannel.send(f"**This ticket has been set to `Archived` ✅**") 453 | embed2 = discord.Embed(title='Ticket set to Archived', description=f'Ticket {tchannel.mention} has been set to `Archived` by {author.mention}', color=embedColor) 454 | embed2.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 455 | try: 456 | await syslogc.send(embed=embed2) 457 | except discord.HTTPException: 458 | await syslogc.send(f"Ticket {tchannel.mention} has been set to `Archived` by {author.mention}") 459 | TicketData.delete(connection, cursor, tchannel.id) 460 | TicketData.close(connection) 461 | @discord.ui.button(label="No", style=discord.ButtonStyle.red) 462 | async def no(self, interaction:discord.Interaction, button: discord.ui.button): 463 | author = interaction.user 464 | embed4 = discord.Embed(description="Aborting...", color=embedColor) 465 | embed4.set_author(name=f'{author}', icon_url=author.display_avatar) 466 | embed4.set_footer(text=f"{footerOfEmbeds} | {bot.user.id}", icon_url=f'{bot.user.display_avatar}') 467 | try: 468 | await interaction.response.edit_message(embed=embed4, view=None) 469 | except discord.HTTPException: 470 | await interaction.response.edit_message("Aborting...", view=None) -------------------------------------------------------------------------------- /LICENSE: -------------------------------------------------------------------------------- 1 | GNU GENERAL PUBLIC LICENSE 2 | Version 3, 29 June 2007 3 | 4 | Copyright (C) 2007 Free Software Foundation, Inc. 5 | Everyone is permitted to copy and distribute verbatim copies 6 | of this license document, but changing it is not allowed. 7 | 8 | Preamble 9 | 10 | The GNU General Public License is a free, copyleft license for 11 | software and other kinds of works. 12 | 13 | The licenses for most software and other practical works are designed 14 | to take away your freedom to share and change the works. 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No Surrender of Others' Freedom. 541 | 542 | If conditions are imposed on you (whether by court order, agreement or 543 | otherwise) that contradict the conditions of this License, they do not 544 | excuse you from the conditions of this License. If you cannot convey a 545 | covered work so as to satisfy simultaneously your obligations under this 546 | License and any other pertinent obligations, then as a consequence you may 547 | not convey it at all. For example, if you agree to terms that obligate you 548 | to collect a royalty for further conveying from those to whom you convey 549 | the Program, the only way you could satisfy both those terms and this 550 | License would be to refrain entirely from conveying the Program. 551 | 552 | 13. Use with the GNU Affero General Public License. 553 | 554 | Notwithstanding any other provision of this License, you have 555 | permission to link or combine any covered work with a work licensed 556 | under version 3 of the GNU Affero General Public License into a single 557 | combined work, and to convey the resulting work. The terms of this 558 | License will continue to apply to the part which is the covered work, 559 | but the special requirements of the GNU Affero General Public License, 560 | section 13, concerning interaction through a network will apply to the 561 | combination as such. 562 | 563 | 14. Revised Versions of this License. 564 | 565 | The Free Software Foundation may publish revised and/or new versions of 566 | the GNU General Public License from time to time. Such new versions will 567 | be similar in spirit to the present version, but may differ in detail to 568 | address new problems or concerns. 569 | 570 | Each version is given a distinguishing version number. If the 571 | Program specifies that a certain numbered version of the GNU General 572 | Public License "or any later version" applies to it, you have the 573 | option of following the terms and conditions either of that numbered 574 | version or of any later version published by the Free Software 575 | Foundation. If the Program does not specify a version number of the 576 | GNU General Public License, you may choose any version ever published 577 | by the Free Software Foundation. 578 | 579 | If the Program specifies that a proxy can decide which future 580 | versions of the GNU General Public License can be used, that proxy's 581 | public statement of acceptance of a version permanently authorizes you 582 | to choose that version for the Program. 583 | 584 | Later license versions may give you additional or different 585 | permissions. However, no additional obligations are imposed on any 586 | author or copyright holder as a result of your choosing to follow a 587 | later version. 588 | 589 | 15. Disclaimer of Warranty. 590 | 591 | THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY 592 | APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT 593 | HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM "AS IS" WITHOUT WARRANTY 594 | OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, 595 | THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR 596 | PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM 597 | IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF 598 | ALL NECESSARY SERVICING, REPAIR OR CORRECTION. 599 | 600 | 16. Limitation of Liability. 601 | 602 | IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING 603 | WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MODIFIES AND/OR CONVEYS 604 | THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY 605 | GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE 606 | USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF 607 | DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD 608 | PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), 609 | EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF 610 | SUCH DAMAGES. 611 | 612 | 17. Interpretation of Sections 15 and 16. 613 | 614 | If the disclaimer of warranty and limitation of liability provided 615 | above cannot be given local legal effect according to their terms, 616 | reviewing courts shall apply local law that most closely approximates 617 | an absolute waiver of all civil liability in connection with the 618 | Program, unless a warranty or assumption of liability accompanies a 619 | copy of the Program in return for a fee. 620 | 621 | END OF TERMS AND CONDITIONS 622 | 623 | How to Apply These Terms to Your New Programs 624 | 625 | If you develop a new program, and you want it to be of the greatest 626 | possible use to the public, the best way to achieve this is to make it 627 | free software which everyone can redistribute and change under these terms. 628 | 629 | To do so, attach the following notices to the program. It is safest 630 | to attach them to the start of each source file to most effectively 631 | state the exclusion of warranty; and each file should have at least 632 | the "copyright" line and a pointer to where the full notice is found. 633 | 634 | 635 | Copyright (C) 636 | 637 | This program is free software: you can redistribute it and/or modify 638 | it under the terms of the GNU General Public License as published by 639 | the Free Software Foundation, either version 3 of the License, or 640 | (at your option) any later version. 641 | 642 | This program is distributed in the hope that it will be useful, 643 | but WITHOUT ANY WARRANTY; without even the implied warranty of 644 | MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the 645 | GNU General Public License for more details. 646 | 647 | You should have received a copy of the GNU General Public License 648 | along with this program. If not, see . 649 | 650 | Also add information on how to contact you by electronic and paper mail. 651 | 652 | If the program does terminal interaction, make it output a short 653 | notice like this when it starts in an interactive mode: 654 | 655 | Copyright (C) 656 | This program comes with ABSOLUTELY NO WARRANTY; for details type `show w'. 657 | This is free software, and you are welcome to redistribute it 658 | under certain conditions; type `show c' for details. 659 | 660 | The hypothetical commands `show w' and `show c' should show the appropriate 661 | parts of the General Public License. Of course, your program's commands 662 | might be different; for a GUI interface, you would use an "about box". 663 | 664 | You should also get your employer (if you work as a programmer) or school, 665 | if any, to sign a "copyright disclaimer" for the program, if necessary. 666 | For more information on this, and how to apply and follow the GNU GPL, see 667 | . 668 | 669 | The GNU General Public License does not permit incorporating your program 670 | into proprietary programs. If your program is a subroutine library, you 671 | may consider it more useful to permit linking proprietary applications with 672 | the library. If this is what you want to do, use the GNU Lesser General 673 | Public License instead of this License. But first, please read 674 | . 675 | --------------------------------------------------------------------------------