├── LICENSE └── README.md /LICENSE: -------------------------------------------------------------------------------- 1 | This is free and unencumbered software released into the public domain. 2 | 3 | Anyone is free to copy, modify, publish, use, compile, sell, or 4 | distribute this software, either in source code form or as a compiled 5 | binary, for any purpose, commercial or non-commercial, and by any 6 | means. 7 | 8 | In jurisdictions that recognize copyright laws, the author or authors 9 | of this software dedicate any and all copyright interest in the 10 | software to the public domain. We make this dedication for the benefit 11 | of the public at large and to the detriment of our heirs and 12 | successors. We intend this dedication to be an overt act of 13 | relinquishment in perpetuity of all present and future rights to this 14 | software under copyright law. 15 | 16 | THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, 17 | EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF 18 | MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. 19 | IN NO EVENT SHALL THE AUTHORS BE LIABLE FOR ANY CLAIM, DAMAGES OR 20 | OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, 21 | ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR 22 | OTHER DEALINGS IN THE SOFTWARE. 23 | 24 | For more information, please refer to 25 | -------------------------------------------------------------------------------- /README.md: -------------------------------------------------------------------------------- 1 | # ServiceNow-Interview-Questions 2 | 3 | 4 | ServiceNow Interview Questions 5 | 6 |
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13 | 14 | Having ServiceNow Interview? 15 |
100+ ServiceNow Interview Questions. Answered. 16 |
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18 | interviewquestions.guru 19 |
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23 | 24 | ## Table of Contents 25 | - [ServiceNow Resume Samples Download](#servicenow-resume-samples-download) 26 | - [ServiceNow Admin Interview Questions](#servicenow-admin-interview-questions) 27 | - [ServiceNow Developer Interview Questions](#servicenow-developer-interview-questions) 28 | - [ServiceNow Interview Questions on Service Portal](#servicenow-interview-questions-on-service-portal) 29 | - [ServiceNow Incident Management Interview Questions](#servicenow-incident-management-interview-questions) 30 | - [ServiceNow Human Resource Service Management Interview Questions](#servicenow-human-resource-service-management-interview-questions) 31 | - [How to Crack ServiceNow Interview](#how-to-crack-servicenow-interview) 32 | - [ServiceNow CSA Practice Exam Questions](#servicenow-csa-practice-exam-questions) 33 | - [ServiceNow Versions](#servicenow-versions) 34 | 35 | ## ServiceNow Resume Samples Download 36 | 37 | Customized Resume Avaiable for
38 | 39 | • Business Analyst
40 | • Developers
41 | • Admin
42 | • Tester
43 | • HRSD Developer & Admin
44 | • SecOps Dev & Consultant
45 | 46 |

ServiceNow Sample Resume Download

47 | 48 | ## ServiceNow Admin Interview Questions 49 | 50 | 1. Which role is given to Support users who will work on a ticket? 51 | 2. If a user with no role logged in in system then where will that user will be landed? 52 | 3. What is Delegate? 53 | 4. What will be system name of a newly created table ABC ? 54 | 5. How can a table be made audited? What is auditing? 55 | 6. Why do we extend a table while creating a new table? 56 | 7. If we have to show a module to a particular role only then how can it be done? 57 | 8. What is Data base views? 58 | 9. What is isLoading function? 59 | 10. Can we call GlideRecord() in client script? 60 | 11. What Is Run script on UI Policy and how does this work? 61 | 12. What is difference between Service Request and Incident? 62 | 13. What is category and catalog item? 63 | 14. How to show a service request only to some set of users or groups? 64 | 15. Which field differentiates catalog item, order guide and Record Producers? 65 | 66 | ## ServiceNow Developer Interview Questions 67 | 68 | 1. Can we write client side scripts in a UI action? If yes How? 69 | 2. How many types of UI action are there? 70 | 3. What is the use of order field in a UI action? 71 | 4. Definition of Generate activity in the workflow? 72 | 5. What is the use of scratchpad in a workflow? 73 | 6. Name of a Table related to workflow starts with? 74 | 7. What is a Wait for condition activity? 75 | 8. What is difference b/w ACL* and ACL none? 76 | 9. What are ACL and purpose of ACL’s? 77 | 10. What is difference between * and None in ACL 78 | 11. What role we need to create or update an ACL 79 | 12. Is admin able to create an acl? 80 | 13. What is inbound email action? 81 | 14. What is the email address of an instance? Where it is mentioned? 82 | 15. Tell me about a case where you'd use an asynchronous call 83 | 16. Difference between * and None acl? 84 | 17. Explain Scratchpad in Business rules and Workflow 85 | 18. Explain to me what GlideAggregate does and write me a small query. 86 | 19. What's a Script Include and how does it make your life easier? 87 | 20. What's the difference between server and client side scripting in ServiceNow? 88 | 21. How to calculate the date difference and process no of days open? 89 | 90 | 91 | ## ServiceNow Interview Questions on Service Portal 92 | 93 | 1. Give me an example of a time you implemented a live list using recordWatch? 94 | 2. Tell me about a challenging widget you built? 95 | 3. What do you consider the best feature of Service Portal and why? 96 | 4. Give me an example of a widget you've built that uses templates? 97 | 5. Why did you choose templates for that use case instead of inline HTML? 98 | 6. Tell me about a time you had to make two widgets communicate with each other? 99 | 100 | 101 | ## ServiceNow Incident Management Interview Questions 102 | 103 | 1. What is Incident? 104 | 2. Difference between Incident and Problem? 105 | 3. Difference between Incident and Request? 106 | 4. What is Major Incident? 107 | 5. What is importance of communication in Major Incident? 108 | 6. What is SLA? 109 | 7. What is OLA? 110 | 8. What is Under Pinning Contract? 111 | 9. What is KPI? 112 | 10. What is an Outage? 113 | 11. How did you manage working support team roaster? 114 | 12. What is workaround mean in Incident Management? 115 | 13. Difference between impact and urgency? 116 | 14. How to define the priority of the incident? 117 | 15. When incident should be converted to problem? 118 | 16. How to work on repetitive incident? 119 | 17. How to improve quality of registered incident? 120 | 18. What you will do if Incident registered but you cannot get in contact with user? 121 | 19. What is difference between resolved and closed? 122 | 20. In which scenario Incident can be repopned? 123 | 124 | ## ServiceNow Human Resource Service Management Interview Questions 125 | 126 | 1. Which plugin need to activate to access Human Resource Service Management (HRSM) Module? 127 | 2. What is the stage of HR cases when created? 128 | 3. What are the two ways to open a new HR case? 129 | 4. What is the skills field used for? 130 | 5. Can we specify more than one Skills for a HR Case? 131 | 6. How can you Add or modify an HR skill? 132 | 7. What is Center of Excellence (COE) in HRSM? 133 | 8. What is the difference between Opened For and Subject Person? 134 | 9. What is Response Template in HRSM? 135 | 10. How you can escalate an HR Case? 136 | 137 |

20+ HRSM Interview Questions and Answers

138 | 139 | 140 | ## How to Crack ServiceNow Interview 141 | How to crack Service Now Interview 142 | 1. First review which ServiceNow profile you will be working on, Administrator, Developer, Architect. 143 | 2. Prepare your resume based on the profile. 144 | 3. Research the company you will be interviewed for. 145 | 4. Gain Knowledge about various offering in ServiceNow product. 146 | 5. Prepare accordingly if interview will be telephonic, online webcam, face to face. 147 | 6. Prepare commonly asked ServiceNow interview questions. 148 | 7. Prepare list of questions to Interviewer. 149 | • How many clients you will be working for? 150 | • How many instances you will be working on? 151 | 152 | ## ServiceNow CSA Practice Exam Questions 153 | 154 | When using the Load Data and Transform Map process, what is the Mapping Assist used for? 155 | 1. Mapping fields using the Import Log 156 | 2. Mapping fields using Transform History 157 | 3. Mapping fields using an SLA 158 | 4. Mapping fields using a Field Map 159 | 160 | When using the Load Data and Transform Map process, what is the Mapping Assist used for? 161 | 1. Mapping fields using the Import Log 162 | 2. Mapping fields using Transform History 163 | 3. Mapping fields using an SLA 164 | 4. Mapping fields using a Field Map 165 | 166 | When using the Load Data and Transform Map process, what is the Mapping Assist used for? 167 | 1. Mapping fields using the Import Log 168 | 2. Mapping fields using Transform History 169 | 3. Mapping fields using an SLA 170 | 4. Mapping fields using a Field Map 171 | 172 | When using the Load Data and Transform Map process, what is the Mapping Assist used for? 173 | 1. Mapping fields using the Import Log 174 | 2. Mapping fields using Transform History 175 | 3. Mapping fields using an SLA 176 | 4. Mapping fields using a Field Map 177 | 178 | What information does the System Dictionary contain? 179 | 1. The human-readable labels and language settings 180 | 2. The definition for each table and column 181 | 3. The information on how tables relate to each other 182 | 4. The language dictionary used for spell checking 183 | 184 |

ServiceNow CSA Dumps

185 | 186 | ## ServiceNow Versions 187 | 188 | • Summer 2007 189 | • Fall 2007 190 | • Summer 2008 191 | • Winter 2009 192 | • Spring 2009 193 | • Fall 2009 194 | • Winter 2010 195 | • Spring 2010 196 | • Fall 2010 197 | • Winter 2011 198 | • June 2011 199 | • October 2011 200 | 201 |

ServiceNow Versions & Release Dates with History

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