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499 | " \n",
500 | " | 8966 | \n",
501 | " 570310600460525568 | \n",
502 | " negative | \n",
503 | " 0.6292 | \n",
504 | " Flight Booking Problems | \n",
505 | " 0.3146 | \n",
506 | " US Airways | \n",
507 | " NaN | \n",
508 | " jhazelnut | \n",
509 | " NaN | \n",
510 | " 0 | \n",
511 | " @USAirways is there a better time to call? My... | \n",
512 | " NaN | \n",
513 | " 2015-02-24 11:53:37 -0800 | \n",
514 | " NaN | \n",
515 | " NaN | \n",
516 | "
\n",
517 | " \n",
518 | " | 8967 | \n",
519 | " 570310144459972608 | \n",
520 | " negative | \n",
521 | " 1.0000 | \n",
522 | " Customer Service Issue | \n",
523 | " 1.0000 | \n",
524 | " US Airways | \n",
525 | " NaN | \n",
526 | " GAKotsch | \n",
527 | " NaN | \n",
528 | " 0 | \n",
529 | " @USAirways and when will one of these agents b... | \n",
530 | " NaN | \n",
531 | " 2015-02-24 11:51:48 -0800 | \n",
532 | " NaN | \n",
533 | " Atlantic Time (Canada) | \n",
534 | "
\n",
535 | " \n",
536 | " | 8968 | \n",
537 | " 570309340952993796 | \n",
538 | " neutral | \n",
539 | " 1.0000 | \n",
540 | " NaN | \n",
541 | " NaN | \n",
542 | " US Airways | \n",
543 | " NaN | \n",
544 | " DebbiMcGinnis | \n",
545 | " NaN | \n",
546 | " 0 | \n",
547 | " @USAirways is a DM possible if you aren't foll... | \n",
548 | " NaN | \n",
549 | " 2015-02-24 11:48:37 -0800 | \n",
550 | " Missourah | \n",
551 | " Hawaii | \n",
552 | "
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553 | " \n",
554 | " | 8969 | \n",
555 | " 570309000279023616 | \n",
556 | " neutral | \n",
557 | " 1.0000 | \n",
558 | " NaN | \n",
559 | " NaN | \n",
560 | " US Airways | \n",
561 | " NaN | \n",
562 | " AshleyKAtherton | \n",
563 | " NaN | \n",
564 | " 0 | \n",
565 | " @USAirways Fortunately you have staff like Lyn... | \n",
566 | " NaN | \n",
567 | " 2015-02-24 11:47:16 -0800 | \n",
568 | " NaN | \n",
569 | " Central Time (US & Canada) | \n",
570 | "
\n",
571 | " \n",
572 | " | 8970 | \n",
573 | " 570308799950692353 | \n",
574 | " negative | \n",
575 | " 1.0000 | \n",
576 | " Customer Service Issue | \n",
577 | " 0.6452 | \n",
578 | " US Airways | \n",
579 | " NaN | \n",
580 | " retardedlarry | \n",
581 | " NaN | \n",
582 | " 0 | \n",
583 | " @USAirways just hung up on me again. Another ... | \n",
584 | " NaN | \n",
585 | " 2015-02-24 11:46:28 -0800 | \n",
586 | " NaN | \n",
587 | " NaN | \n",
588 | "
\n",
589 | " \n",
590 | "