├── CODE_OF_CONDUCT.md ├── CONTRIBUTING.md ├── ConnectBot.zip ├── LICENSE ├── README.md ├── amazon-connect-workshop ├── ConnectBot.zip ├── README.md ├── contact-flows │ ├── CallerSurvey │ ├── EntryPoint │ ├── InboundCallRouter │ ├── InboundLexRouter │ ├── OnCallFlow │ ├── TransferToCallbackQueue │ └── TransferToQueue ├── full-template.yml └── images │ ├── 1_TransferToQueue.png │ ├── 2_CCP.png │ ├── 3_TransferToCallbackQueue.png │ ├── 4_InboundCallRouter.png │ ├── 5_OnCallFlow.png │ ├── 6_InboundLexRouter.png │ ├── 7_CallerSurvey.png │ └── 8_EntryPoint.png ├── contact-flows ├── CallerSurvey ├── EntryPoint ├── InboundCallRouter ├── InboundLexRouter ├── OnCallFlow ├── TransferToCallbackQueue └── TransferToQueue ├── full-template.yml └── images ├── 1_TransferToQueue.png ├── 2_CCP.png ├── 3_TransferToCallbackQueue.png ├── 4_InboundCallRouter.png ├── 5_OnCallFlow.png ├── 6_InboundLexRouter.png ├── 7_CallerSurvey.png └── 8_EntryPoint.png /CODE_OF_CONDUCT.md: 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