├── README.md
├── accept.js
├── assignment.js
├── create-task.js
├── enqueue-call.js
└── incoming-call.js


/README.md:
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 1 | # How to Build a Basic Call Center with TaskRouter and Twilio Functions
 2 | 
 3 | This is the code repo for a YouTube video showing how to build a basic call center using [TaskRouter](https://twilio.com/taskrouter) and [Twilio Functions](https://twilio.com/functions). Each JavaScript file should be created as a function inside of [Twilio Functions](https://twilio.com/functions). See the [video](https://youtu.be/c_ZlQNitLgE) for details.
 4 | 
 5 | [![How to Build a Basic Call Center with TaskRouter and Twilio Functions](https://www.dropbox.com/s/tpz1yqku3f4lecf/githubtaskrouter.001.jpeg?dl=1)](http://www.youtube.com/watch?v=XMg5ytgyn1E)
 6 | 
 7 | 
 8 | If you have any questions or run into a problem, please feel free to file an issue.
 9 | 
10 | Thanks!
11 | 
12 | ## Meta
13 | 
14 | * No warranty expressed or implied. Software is as is.
15 | * [MIT License](http://www.opensource.org/licenses/mit-license.html)
16 | * Made with ♥ by [Twilio](http://twilio.com) Philly
17 | 


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/accept.js:
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 1 | exports.handler = function(context, event, callback) {
 2 |   const client = context.getTwilioClient();
 3 |   
 4 |   client.taskrouter.v1
 5 |   .workspaces(context.WORKSPACE_SID)
 6 |   .tasks("** your task SID **")
 7 |   .reservations("** your reservation SID **")
 8 |   .update({
 9 |     reservationStatus: 'accepted'
10 |   }).then((reservation) => {
11 |     callback(null, `${reservation.workerName} has accepted the reservation.`);
12 |   });
13 | };
14 | 


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/assignment.js:
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1 | exports.handler = function(context, event, callback) {
2 |   console.log(event.ReservationSid);
3 |   callback(null, {
4 |     'instruction':'dequeue',
5 |     'post_work_activity_sid':'** your activity SID **',
6 |     'from':'** your call center Twilio phone number **'
7 |   });
8 | };
9 | 


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/create-task.js:
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 1 | exports.handler = function(context, event, callback) {
 2 |   const client = context.getTwilioClient();
 3 |   
 4 |   client.taskrouter.v1
 5 |   .workspaces(context.WORKSPACE_SID)
 6 |   .tasks
 7 |   .create({
 8 |     workflowSid: context.WORKFLOW_SID,
 9 |     attributes: '{"selected_language":"es"}'
10 |   }).then(task => {
11 |     callback(null, `Created task with SID: ${task.sid}`);
12 |   });
13 | };
14 | 


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/enqueue-call.js:
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 1 | exports.handler = function(context, event, callback) {
 2 |   let twiml = new Twilio.twiml.VoiceResponse();
 3 |   
 4 |   const digit = event.Digits;
 5 |   
 6 |   let language = 'en';
 7 |   if(digit == '1') {
 8 |     language = 'es'
 9 |   }
10 |   
11 |   twiml.enqueueTask({
12 |     workflowSid: context.WORKFLOW_SID
13 |   }).task({}, `{"selected_language":"${language}"}`);
14 |   
15 |   callback(null, twiml);
16 | };
17 | 


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/incoming-call.js:
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 1 | exports.handler = function(context, event, callback) {
 2 |   let twiml = new Twilio.twiml.VoiceResponse();
 3 |   
 4 |   const gather = twiml.gather({
 5 |     numDigits: 1,
 6 |     timeout: 5,
 7 |     action: '/enqueue-call'
 8 |   });
 9 |   
10 |   gather.say({
11 |     language: 'es'
12 |   }, 'Para Español oprime el uno.');
13 |   
14 |   gather.say({
15 |     language: 'en'
16 |   }, 'For English, please hold or press two.');
17 |   
18 |   callback(null, twiml);
19 | };
20 | 


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