├── .editorconfig ├── .env.example ├── .gitattributes ├── .gitignore ├── LICENSE ├── README.md ├── app ├── Console │ └── Commands │ │ └── AutoCloseResolvedTickets.php ├── Http │ ├── Controllers │ │ ├── Auth │ │ │ ├── AuthenticatedSessionController.php │ │ │ ├── ConfirmablePasswordController.php │ │ │ ├── EmailVerificationNotificationController.php │ │ │ ├── EmailVerificationPromptController.php │ │ │ ├── NewPasswordController.php │ │ │ ├── PasswordController.php │ │ │ ├── PasswordResetLinkController.php │ │ │ ├── RegisteredUserController.php │ │ │ └── VerifyEmailController.php │ │ ├── CategoryController.php │ │ ├── Controller.php │ │ ├── DashboardController.php │ │ ├── DepartmentController.php │ │ ├── NotificationController.php │ │ ├── ProfileController.php │ │ ├── TicketController.php │ │ ├── TicketStatusController.php │ │ ├── Traits │ │ │ └── ManagesTicketSorting.php │ │ ├── UserController.php │ │ └── VendorController.php │ └── Requests │ │ ├── Auth │ │ └── LoginRequest.php │ │ └── ProfileUpdateRequest.php ├── Models │ ├── Category.php │ ├── Comment.php │ ├── Department.php │ ├── Ticket.php │ ├── TicketStatus.php │ ├── User.php │ └── Vendor.php ├── Notifications │ ├── TicketCreated.php │ └── TicketUpdated.php ├── Policies │ └── TicketPolicy.php ├── Providers │ └── AppServiceProvider.php ├── Rules │ └── ValidAssignee.php ├── Services │ └── TicketAutomationService.php └── View │ └── Components │ ├── AppLayout.php │ └── GuestLayout.php ├── artisan ├── bootstrap ├── app.php ├── cache │ └── .gitignore └── providers.php ├── composer.json ├── composer.lock ├── config ├── app.php ├── auth.php ├── cache.php ├── database.php ├── filesystems.php ├── logging.php ├── mail.php ├── queue.php ├── services.php └── session.php ├── database ├── .gitignore ├── factories │ ├── DepartmentFactory.php │ ├── TicketFactory.php │ ├── UserFactory.php │ └── VendorFactory.php ├── migrations │ ├── 0001_01_01_000000_create_users_table.php │ ├── 0001_01_01_000001_create_cache_table.php │ ├── 0001_01_01_000002_create_jobs_table.php │ ├── 2024_06_09_000000_create_departments_table.php │ ├── 2024_06_09_000001_create_vendors_table.php │ ├── 2024_06_09_000002_create_ticket_statuses_table.php │ ├── 2024_06_09_000003_add_vendor_id_and_department_id_to_users_table.php │ ├── 2024_06_09_000004_create_tickets_table.php │ ├── 2024_06_09_000005_create_ticket_user_table.php │ ├── 2024_06_09_000006_create_comments_table.php │ ├── 2024_06_09_000007_create_categories_table.php │ ├── 2024_06_09_000008_add_category_id_to_tickets_table.php │ ├── 2024_06_09_000009_add_user_type_to_users_table.php │ ├── 2024_06_09_000010_add_color_to_ticket_statuses_table.php │ ├── 2024_06_09_000011_add_default_status_to_ticket_statuses_table.php │ ├── 2025_11_02_012518_create_notifications_table.php │ ├── 2025_11_02_020503_allow_null_user_id_in_comments_table.php │ └── 2025_11_02_021315_add_default_admin_user.php └── seeders │ ├── DatabaseSeeder.php │ ├── DepartmentSeeder.php │ ├── TicketSeeder.php │ ├── TicketStatusSeeder.php │ └── VendorSeeder.php ├── ith-screenshot.jpg ├── ith-screenshot2.png ├── package.json ├── phpunit.xml ├── postcss.config.js ├── public ├── .htaccess ├── favicon.ico ├── index.php └── robots.txt ├── resources ├── css │ └── app.css ├── js │ ├── app.js │ └── bootstrap.js └── views │ ├── auth │ ├── confirm-password.blade.php │ ├── forgot-password.blade.php │ ├── login.blade.php │ ├── register.blade.php │ ├── reset-password.blade.php │ └── verify-email.blade.php │ ├── category │ ├── create.blade.php │ ├── edit.blade.php │ └── index.blade.php │ ├── components │ ├── application-logo.blade.php │ ├── auth-session-status.blade.php │ ├── danger-button.blade.php │ ├── dropdown-link.blade.php │ ├── dropdown.blade.php │ ├── input-error.blade.php │ ├── input-label.blade.php │ ├── modal.blade.php │ ├── nav-link.blade.php │ ├── primary-button.blade.php │ ├── responsive-nav-link.blade.php │ ├── secondary-button.blade.php │ └── text-input.blade.php │ ├── dashboard.blade.php │ ├── department │ ├── create.blade.php │ ├── edit.blade.php │ └── index.blade.php │ ├── layouts │ ├── app.blade.php │ ├── guest.blade.php │ └── navigation.blade.php │ ├── notifications │ └── index.blade.php │ ├── profile │ ├── edit.blade.php │ └── partials │ │ ├── delete-user-form.blade.php │ │ ├── update-password-form.blade.php │ │ └── update-profile-information-form.blade.php │ ├── ticket │ ├── create.blade.php │ ├── index.blade.php │ ├── kanban.blade.php │ └── show.blade.php │ ├── ticket_status │ ├── create.blade.php │ ├── edit.blade.php │ └── index.blade.php │ ├── user │ ├── create.blade.php │ ├── edit.blade.php │ └── index.blade.php │ ├── vendors │ ├── create.blade.php │ ├── edit.blade.php │ ├── index.blade.php │ └── show.blade.php │ └── welcome.blade.php ├── routes ├── auth.php ├── console.php └── web.php ├── storage ├── app │ ├── .gitignore │ ├── private │ │ └── .gitignore │ └── public │ │ └── .gitignore ├── framework │ ├── .gitignore │ ├── cache │ │ ├── .gitignore │ │ └── data │ │ │ 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