├── .fetchmailrc.dist ├── .gitignore ├── .gitlab-ci.yml ├── .procmailrc.dist ├── AUTHORS.md ├── CHANGELOG ├── COPYING ├── Custom └── README ├── Kernel ├── Config.pm.dist ├── Config │ ├── Defaults.pm │ └── Files │ │ ├── FAQ.xml │ │ ├── Framework.xml │ │ ├── GenericInterface.xml │ │ ├── ITSM.xml │ │ ├── ProcessManagement.xml │ │ └── Ticket.xml ├── GenericInterface │ ├── Debugger.pm │ ├── Event │ │ └── Handler.pm │ ├── Invoker.pm │ ├── Invoker │ │ └── Test │ │ │ ├── Test.pm │ │ │ └── TestSimple.pm │ ├── Mapping.pm │ ├── Mapping │ │ ├── KIXFunctions.xsl │ │ ├── Simple.pm │ │ ├── Test.pm │ │ └── XSLT.pm │ ├── Operation.pm │ ├── Operation │ │ ├── Common.pm │ │ ├── ConfigItem │ │ │ ├── Common.pm │ │ │ ├── ConfigItemCreate.pm │ │ │ ├── ConfigItemDelete.pm │ │ │ ├── ConfigItemGet.pm │ │ │ ├── ConfigItemSearch.pm │ │ │ └── ConfigItemUpdate.pm │ │ ├── FAQ │ │ │ ├── LanguageList.pm │ │ │ ├── PublicCategoryList.pm │ │ │ ├── PublicFAQGet.pm │ │ │ └── PublicFAQSearch.pm │ │ ├── LinkObject │ │ │ ├── LinkAdd.pm │ │ │ ├── LinkDelete.pm │ │ │ ├── LinkDeleteAll.pm │ │ │ └── LinkList.pm │ │ ├── Session │ │ │ ├── Common.pm │ │ │ └── SessionCreate.pm │ │ ├── Test │ │ │ └── Test.pm │ │ └── Ticket │ │ │ ├── Common.pm │ │ │ ├── TicketCreate.pm │ │ │ ├── TicketGet.pm │ │ │ ├── TicketHistoryGet.pm │ │ │ ├── TicketSearch.pm │ │ │ └── TicketUpdate.pm │ ├── Provider.pm │ ├── Requester.pm │ ├── Transport.pm │ └── Transport │ │ └── HTTP │ │ ├── REST.pm │ │ ├── SOAP.pm │ │ └── Test.pm ├── Language.pm ├── Language │ ├── de.pm │ ├── de_KIX.pm │ ├── en.pm │ └── en_KIX.pm ├── Modules │ ├── Admin.pm │ ├── AdminACL.pm │ ├── AdminAddressBook.pm │ ├── AdminAttachment.pm │ ├── AdminAutoResponse.pm │ ├── AdminCustomerCompany.pm │ ├── AdminCustomerPortalGroup.pm │ ├── AdminCustomerUser.pm │ ├── AdminCustomerUserGroup.pm │ ├── AdminCustomerUserService.pm │ ├── AdminDependingDynamicField.pm │ ├── AdminDynamicField.pm │ ├── AdminDynamicFieldCheckbox.pm │ ├── AdminDynamicFieldDateTime.pm │ ├── AdminDynamicFieldDropdown.pm │ ├── AdminDynamicFieldDropdownGeneralCatalog.pm │ ├── AdminDynamicFieldITSMConfigItem.pm │ ├── AdminDynamicFieldMultiselect.pm │ ├── AdminDynamicFieldMultiselectGeneralCatalog.pm │ ├── AdminDynamicFieldObjectReference.pm │ ├── AdminDynamicFieldRemoteDB.pm │ ├── AdminDynamicFieldSysConfigSettingsAJAXHandler.pm │ ├── AdminDynamicFieldText.pm │ ├── AdminEmail.pm │ ├── AdminGeneralCatalog.pm │ ├── AdminGenericAgent.pm │ ├── AdminGenericInterfaceDebugger.pm │ ├── AdminGenericInterfaceInvokerDefault.pm │ ├── AdminGenericInterfaceMappingSimple.pm │ ├── AdminGenericInterfaceMappingXSLT.pm │ ├── AdminGenericInterfaceOperationDefault.pm │ ├── AdminGenericInterfaceTransportHTTPREST.pm │ ├── AdminGenericInterfaceTransportHTTPSOAP.pm │ ├── AdminGenericInterfaceWebservice.pm │ ├── AdminGenericInterfaceWebserviceHistory.pm │ ├── AdminGroup.pm │ ├── AdminITSMCIPAllocate.pm │ ├── AdminITSMConfigItem.pm │ ├── AdminImportExport.pm │ ├── AdminInit.pm │ ├── AdminLog.pm │ ├── AdminMailAccount.pm │ ├── AdminNotificationEvent.pm │ ├── AdminOAuth2Profile.pm │ ├── AdminPGP.pm │ ├── AdminPackageManager.pm │ ├── AdminPerformanceLog.pm │ ├── AdminPostMasterFilter.pm │ ├── AdminPriority.pm │ ├── AdminProcessManagement.pm │ ├── AdminProcessManagementActivity.pm │ ├── AdminProcessManagementActivityDialog.pm │ ├── AdminProcessManagementPath.pm │ ├── AdminProcessManagementTransition.pm │ ├── AdminProcessManagementTransitionAction.pm │ ├── AdminQueue.pm │ ├── AdminQueueAutoResponse.pm │ ├── AdminQueueTemplates.pm │ ├── AdminQueueTextModules.pm │ ├── AdminQueuesGroupsRoles.pm │ ├── AdminQuickState.pm │ ├── AdminQuickTicketConfigurator.pm │ ├── AdminRole.pm │ ├── AdminRoleGroup.pm │ ├── AdminRoleUser.pm │ ├── AdminSLA.pm │ ├── AdminSMIME.pm │ ├── AdminSalutation.pm │ ├── AdminSelectBox.pm │ ├── AdminService.pm │ ├── AdminSession.pm │ ├── AdminSignature.pm │ ├── AdminState.pm │ ├── AdminSupportDataCollector.pm │ ├── AdminSysConfig.pm │ ├── AdminSystemAddress.pm │ ├── AdminSystemMaintenance.pm │ ├── AdminSystemMessage.pm │ ├── AdminTemplate.pm │ ├── AdminTemplateAttachment.pm │ ├── AdminTextModuleCategories.pm │ ├── AdminTextModules.pm │ ├── AdminType.pm │ ├── AdminUser.pm │ ├── AdminUserGroup.pm │ ├── AgentArticleEdit.pm │ ├── AgentAttachmentStorage.pm │ ├── AgentBook.pm │ ├── AgentCIClassSearch.pm │ ├── AgentCustomerCompanySearch.pm │ ├── AgentCustomerInformationCenter.pm │ ├── AgentCustomerInformationCenterSearch.pm │ ├── AgentCustomerSearch.pm │ ├── AgentCustomerUserCompanySearch.pm │ ├── AgentDaemonInfo.pm │ ├── AgentDashboard.pm │ ├── AgentDashboardCommon.pm │ ├── AgentFAQAdd.pm │ ├── AgentFAQCategory.pm │ ├── AgentFAQDelete.pm │ ├── AgentFAQEdit.pm │ ├── AgentFAQExplorer.pm │ ├── AgentFAQHistory.pm │ ├── AgentFAQJournal.pm │ ├── AgentFAQLanguage.pm │ ├── AgentFAQPrint.pm │ ├── AgentFAQRichText.pm │ ├── AgentFAQSearch.pm │ ├── AgentFAQSearchSmall.pm │ ├── AgentFAQZoom.pm │ ├── AgentGenericAutoCompleteSearch.pm │ ├── AgentHTMLReference.pm │ ├── AgentITSMCITicketSearch.pm │ ├── AgentITSMConfigItem.pm │ ├── AgentITSMConfigItemAdd.pm │ ├── AgentITSMConfigItemBulk.pm │ ├── AgentITSMConfigItemCompare.pm │ ├── AgentITSMConfigItemDelete.pm │ ├── AgentITSMConfigItemEdit.pm │ ├── AgentITSMConfigItemHistory.pm │ ├── AgentITSMConfigItemLinkGraphWindow.pm │ ├── AgentITSMConfigItemPrint.pm │ ├── AgentITSMConfigItemSearch.pm │ ├── AgentITSMConfigItemZoom.pm │ ├── AgentITSMConfigItemZoomTabConfigItem.pm │ ├── AgentITSMConfigItemZoomTabImages.pm │ ├── AgentITSMConfigItemZoomTabLinkGraph.pm │ ├── AgentITSMConfigItemZoomTabLinkedObjects.pm │ ├── AgentITSMSLA.pm │ ├── AgentITSMSLAPrint.pm │ ├── AgentITSMSLAZoom.pm │ ├── AgentITSMService.pm │ ├── AgentITSMServicePrint.pm │ ├── AgentITSMServiceZoom.pm │ ├── AgentInfo.pm │ ├── AgentLinkGraph.pm │ ├── AgentLinkGraphITSMConfigItem.pm │ ├── AgentLinkObject.pm │ ├── AgentLinkObjectUtils.pm │ ├── AgentOverlayPopup.pm │ ├── AgentPaginationAJAXHandler.pm │ ├── AgentPreferences.pm │ ├── AgentQueueSearch.pm │ ├── AgentSLASearch.pm │ ├── AgentSearch.pm │ ├── AgentServiceSearch.pm │ ├── AgentStatistics.pm │ ├── AgentTicketActionCommon.pm │ ├── AgentTicketAddtlITSMField.pm │ ├── AgentTicketArticleFlagView.pm │ ├── AgentTicketAttachment.pm │ ├── AgentTicketAttachmentDownload.pm │ ├── AgentTicketBounce.pm │ ├── AgentTicketBulk.pm │ ├── AgentTicketClose.pm │ ├── AgentTicketCompose.pm │ ├── AgentTicketCustomer.pm │ ├── AgentTicketDecision.pm │ ├── AgentTicketEmail.pm │ ├── AgentTicketEmailOutbound.pm │ ├── AgentTicketEmailQuick.pm │ ├── AgentTicketEscalationView.pm │ ├── AgentTicketForward.pm │ ├── AgentTicketFreeText.pm │ ├── AgentTicketHistory.pm │ ├── AgentTicketLock.pm │ ├── AgentTicketLockedView.pm │ ├── AgentTicketMerge.pm │ ├── AgentTicketMergeToCustomer.pm │ ├── AgentTicketMove.pm │ ├── AgentTicketNote.pm │ ├── AgentTicketOwner.pm │ ├── AgentTicketOwnerView.pm │ ├── AgentTicketPending.pm │ ├── AgentTicketPhone.pm │ ├── AgentTicketPhoneCommon.pm │ ├── AgentTicketPhoneInbound.pm │ ├── AgentTicketPhoneOutbound.pm │ ├── AgentTicketPhoneQuick.pm │ ├── AgentTicketPlain.pm │ ├── AgentTicketPrint.pm │ ├── AgentTicketPrintForwardFax.pm │ ├── AgentTicketPrintRichtext.pm │ ├── AgentTicketPriority.pm │ ├── AgentTicketProcess.pm │ ├── AgentTicketQueue.pm │ ├── AgentTicketQuickState.pm │ ├── AgentTicketResponsible.pm │ ├── AgentTicketResponsibleView.pm │ ├── AgentTicketSearch.pm │ ├── AgentTicketService.pm │ ├── AgentTicketStatusView.pm │ ├── AgentTicketWatchView.pm │ ├── AgentTicketWatcher.pm │ ├── AgentTicketZoom.pm │ ├── AgentTicketZoomTabActionCommon.pm │ ├── AgentTicketZoomTabArticle.pm │ ├── AgentTicketZoomTabAttachments.pm │ ├── AgentTicketZoomTabLinkedObjects.pm │ ├── AgentTicketZoomTabProcess.pm │ ├── AgentTicketZoomTabRemoteDBView.pm │ ├── AgentUserSearch.pm │ ├── AgentZoom.pm │ ├── BaseTicketTemplateHandler.pm │ ├── BulkTextModuleAJAXHandler.pm │ ├── CustomerAccept.pm │ ├── CustomerDashboardFurtherInformationAJAXHandler.pm │ ├── CustomerDashboardRemoteDBAJAXHandler.pm │ ├── CustomerFAQExplorer.pm │ ├── CustomerFAQPrint.pm │ ├── CustomerFAQSearch.pm │ ├── CustomerFAQZoom.pm │ ├── CustomerLinkObject.pm │ ├── CustomerPreferences.pm │ ├── CustomerTicketAttachment.pm │ ├── CustomerTicketCustomerIDSelection.pm │ ├── CustomerTicketMessage.pm │ ├── CustomerTicketOverview.pm │ ├── CustomerTicketPrint.pm │ ├── CustomerTicketProcess.pm │ ├── CustomerTicketSearch.pm │ ├── CustomerTicketTemplates.pm │ ├── CustomerTicketZoom.pm │ ├── DynamicFieldAJAXHandler.pm │ ├── DynamicFieldITSMConfigItemAJAXHandler.pm │ ├── DynamicFieldObjectReferenceAJAXHandler.pm │ ├── DynamicFieldRemoteDBAJAXHandler.pm │ ├── KIXBaseAJAXHandler.pm │ ├── KIXSidebarCISearchAJAXHandler.pm │ ├── KIXSidebarChecklistAJAXHandler.pm │ ├── KIXSidebarConfigItemViewAJAXHandler.pm │ ├── KIXSidebarCustomerInfoAJAXHandler.pm │ ├── KIXSidebarCustomerSearchAJAXHandler.pm │ ├── KIXSidebarDisableSidebarAJAXHandler.pm │ ├── KIXSidebarDynamicFieldAJAXHandler.pm │ ├── KIXSidebarFAQSearchAJAXHandler.pm │ ├── KIXSidebarLinkedCIsAJAXHandler.pm │ ├── KIXSidebarLinkedPersonsAJAXHandler.pm │ ├── KIXSidebarRemoteDBSearchAJAXHandler.pm │ ├── KIXSidebarRemoteDBViewAJAXHandler.pm │ ├── KIXSidebarTicketLinkCISearchAJAXHandler.pm │ ├── KIXSidebarTicketSearchAJAXHandler.pm │ ├── LinkObjectAJAXHandler.pm │ ├── LinkObjectTableOrderAJAXHandler.pm │ ├── PictureUpload.pm │ ├── PopupSize.pm │ ├── ProgressBarAJAXHandler.pm │ ├── PublicDefault.pm │ ├── PublicFAQ.pm │ ├── PublicFAQExplorer.pm │ ├── PublicFAQPrint.pm │ ├── PublicFAQRSS.pm │ ├── PublicFAQSearch.pm │ ├── PublicFAQZoom.pm │ ├── PublicOpenSearch.pm │ ├── PublicRepository.pm │ ├── PublicSupportDataCollector.pm │ ├── QuickLinkAJAXHandler.pm │ ├── ReuseArticleAttachmentsAJAXHandler.pm │ ├── SaveAsDraftAJAXHandler.pm │ ├── ScratchpadAJAXHandler.pm │ ├── SearchprofilePreferencesAJAXHandler.pm │ ├── ServiceAssignedQueueAJAXHandler.pm │ ├── SwitchButton.pm │ ├── SystemMessageAJAXHandler.pm │ ├── Test.pm │ ├── TextModuleAJAXHandler.pm │ └── ToolbarSearchProfileAJAXHandler.pm ├── Output │ ├── HTML │ │ ├── ArticleAttachment │ │ │ ├── Download.pm │ │ │ └── HTMLViewer.pm │ │ ├── ArticleCheck │ │ │ ├── PGP.pm │ │ │ └── SMIME.pm │ │ ├── ArticleCompose │ │ │ ├── Crypt.pm │ │ │ └── Sign.pm │ │ ├── CustomerCompanyPreferences │ │ │ └── Generic.pm │ │ ├── CustomerDashboard │ │ │ ├── Calendar.pm │ │ │ ├── CustomerSearch.pm │ │ │ ├── CustomerServices.pm │ │ │ ├── FurtherInformation.pm │ │ │ ├── LinkedCIs.pm │ │ │ └── RemoteDB.pm │ │ ├── CustomerNewTicket │ │ │ └── QueueSelectionGeneric.pm │ │ ├── CustomerTicketTemplates │ │ │ ├── TicketProcess.pm │ │ │ └── TicketTemplate.pm │ │ ├── CustomerUser │ │ │ ├── ConfigItem.pm │ │ │ ├── CustomerIDs.pm │ │ │ ├── Generic.pm │ │ │ └── GenericTicket.pm │ │ ├── Dashboard │ │ │ ├── AgentOverlay.pm │ │ │ ├── Calendar.pm │ │ │ ├── CmdOutput.pm │ │ │ ├── CustomerCompanyInformation.pm │ │ │ ├── CustomerIDStatus.pm │ │ │ ├── CustomerInfo.pm │ │ │ ├── CustomerUserList.pm │ │ │ ├── EventsTicketCalendar.pm │ │ │ ├── FAQ.pm │ │ │ ├── IFrame.pm │ │ │ ├── Image.pm │ │ │ ├── MOTD.pm │ │ │ ├── RSS.pm │ │ │ ├── Stats.pm │ │ │ ├── SystemMessage.pm │ │ │ ├── TicketGeneric.pm │ │ │ ├── TicketQueueOverview.pm │ │ │ ├── TicketStatsGeneric.pm │ │ │ ├── TicketStatsGenericMonth.pm │ │ │ ├── TicketStatsGenericWeek.pm │ │ │ ├── UserOffline.pm │ │ │ ├── UserOnline.pm │ │ │ └── UserOutOfOffice.pm │ │ ├── FAQJournalOverview │ │ │ └── Small.pm │ │ ├── FAQMenu │ │ │ └── Generic.pm │ │ ├── FAQOverview │ │ │ └── Small.pm │ │ ├── FilterElementPost │ │ │ └── FAQ.pm │ │ ├── FilterText │ │ │ ├── AutoLink.pm │ │ │ └── URL.pm │ │ ├── GeneralCatalogPreferences │ │ │ └── Generic.pm │ │ ├── HeaderMeta │ │ │ ├── OpenSearch.pm │ │ │ └── Refresh.pm │ │ ├── ITSMConfigItem │ │ │ ├── LayoutCIACCustomerCompany.pm │ │ │ ├── LayoutCIAttachment.pm │ │ │ ├── LayoutCIClassReference.pm │ │ │ ├── LayoutCIGroupAccess.pm │ │ │ ├── LayoutCustomer.pm │ │ │ ├── LayoutCustomerCompany.pm │ │ │ ├── LayoutCustomerUserCompany.pm │ │ │ ├── LayoutDate.pm │ │ │ ├── LayoutDateTime.pm │ │ │ ├── LayoutDummy.pm │ │ │ ├── LayoutDummyX.pm │ │ │ ├── LayoutDynamicField.pm │ │ │ ├── LayoutEncryptedText.pm │ │ │ ├── LayoutGeneralCatalog.pm │ │ │ ├── LayoutGeoCoordinate.pm │ │ │ ├── LayoutInteger.pm │ │ │ ├── LayoutQueueReference.pm │ │ │ ├── LayoutSLAReference.pm │ │ │ ├── LayoutServiceReference.pm │ │ │ ├── LayoutText.pm │ │ │ ├── LayoutTextArea.pm │ │ │ ├── LayoutTextLink.pm │ │ │ ├── LayoutTicketReference.pm │ │ │ ├── LayoutTypeReference.pm │ │ │ ├── LayoutUser.pm │ │ │ ├── MenuGeneric.pm │ │ │ ├── OverviewCustom.pm │ │ │ └── OverviewSmall.pm │ │ ├── ITSMSLAMenu │ │ │ └── Generic.pm │ │ ├── ITSMServiceMenu │ │ │ ├── Generic.pm │ │ │ └── Link.pm │ │ ├── ImportExport │ │ │ ├── LayoutCheckbox.pm │ │ │ ├── LayoutSelection.pm │ │ │ ├── LayoutTT.pm │ │ │ └── LayoutText.pm │ │ ├── KIXSidebar │ │ │ ├── BulkTextModules.pm │ │ │ ├── CI.pm │ │ │ ├── Checklist.pm │ │ │ ├── ConfigItemInfo.pm │ │ │ ├── ConfigItemView.pm │ │ │ ├── Customer.pm │ │ │ ├── CustomerInfo.pm │ │ │ ├── CustomizeForm.pm │ │ │ ├── DisableSidebar.pm │ │ │ ├── DynamicField.pm │ │ │ ├── FAQ.pm │ │ │ ├── LinkedCIs.pm │ │ │ ├── LinkedPersons.pm │ │ │ ├── RemoteDB.pm │ │ │ ├── RemoteDBView.pm │ │ │ ├── ReuseArticleAttachments.pm │ │ │ ├── Scratchpad.pm │ │ │ ├── SystemMessage.pm │ │ │ ├── TextModules.pm │ │ │ ├── Ticket.pm │ │ │ ├── TicketInfo.pm │ │ │ └── TicketLinkCI.pm │ │ ├── Layout.pm │ │ ├── Layout │ │ │ ├── AJAX.pm │ │ │ ├── BulkTextModules.pm │ │ │ ├── Datepicker.pm │ │ │ ├── FAQ.pm │ │ │ ├── ITSMConfigItem.pm │ │ │ ├── ImportExport.pm │ │ │ ├── KIX.pm │ │ │ ├── KIXITSMConfigManagement.pm │ │ │ ├── LinkGraphITSMConfigItem.pm │ │ │ ├── LinkObject.pm │ │ │ ├── Loader.pm │ │ │ ├── Popup.pm │ │ │ ├── Template.pm │ │ │ ├── TextModules.pm │ │ │ └── Ticket.pm │ │ ├── LinkObject │ │ │ ├── Document.pm │ │ │ ├── FAQ.pm │ │ │ ├── ITSMConfigItem.pm │ │ │ ├── Person.pm │ │ │ ├── Service.pm │ │ │ └── Ticket.pm │ │ ├── NavBar │ │ │ ├── AgentTicketProcess.pm │ │ │ ├── AgentTicketService.pm │ │ │ ├── CustomerCompany.pm │ │ │ ├── CustomerTicketProcess.pm │ │ │ └── ModuleAdmin.pm │ │ ├── Notification │ │ │ ├── AgentOnline.pm │ │ │ ├── AgentTicketEscalation.pm │ │ │ ├── CustomerOnline.pm │ │ │ ├── CustomerSystemMaintenanceCheck.pm │ │ │ ├── DaemonCheck.pm │ │ │ ├── Generic.pm │ │ │ ├── OutofOfficeCheck.pm │ │ │ ├── SystemMaintenanceCheck.pm │ │ │ └── UIDCheck.pm │ │ ├── OutputFilter │ │ │ ├── AdminDynamicFieldSysConfigSettings.pm │ │ │ ├── AdminTemplateX.pm │ │ │ ├── AgentTemplateX.pm │ │ │ ├── AgentTicketMergeLink.pm │ │ │ ├── AgentTicketSaveAsDraft.pm │ │ │ ├── AgentTicketServiceAssignedQueueID.pm │ │ │ ├── CustomerSearchResult.pm │ │ │ ├── HidePendingTimeInput.pm │ │ │ ├── LinkObjectTargetIdentifier.pm │ │ │ ├── OnlineHelp.pm │ │ │ ├── OverrideQDataDisplayLimits.pm │ │ │ ├── SwitchButton.pm │ │ │ ├── TicketPrintRichtext.pm │ │ │ └── ToolbarSearchProfile.pm │ │ ├── Preferences │ │ │ ├── ColumnFilters.pm │ │ │ ├── ConfigItemOverviewColumn.pm │ │ │ ├── CustomQueue.pm │ │ │ ├── CustomService.pm │ │ │ ├── DefaultService.pm │ │ │ ├── DefaultTicketQueue.pm │ │ │ ├── DefaultTicketType.pm │ │ │ ├── Generic.pm │ │ │ ├── GenericMultiple.pm │ │ │ ├── Language.pm │ │ │ ├── NotificationEvent.pm │ │ │ ├── OutOfOffice.pm │ │ │ ├── OutOfOfficeSubstitute.pm │ │ │ ├── PGP.pm │ │ │ ├── Password.pm │ │ │ ├── RemoveArticleFlags.pm │ │ │ ├── SMIME.pm │ │ │ ├── SearchProfile.pm │ │ │ ├── SearchProfileAutoSubscribe.pm │ │ │ ├── Skin.pm │ │ │ ├── Theme.pm │ │ │ ├── TicketOverviewColumn.pm │ │ │ └── TimeZone.pm │ │ ├── QueuePreferences │ │ │ └── Generic.pm │ │ ├── SLAPreferences │ │ │ └── Generic.pm │ │ ├── ServicePreferences │ │ │ ├── Generic.pm │ │ │ └── Selection.pm │ │ ├── Statistics │ │ │ └── View.pm │ │ ├── Templates │ │ │ └── Standard │ │ │ │ ├── AAABase.tt │ │ │ │ ├── AAACalendar.tt │ │ │ │ ├── AAAFAQ.tt │ │ │ │ ├── AAAGeneralCatalog.tt │ │ │ │ ├── AAAGenericInterface.tt │ │ │ │ ├── AAAITSMConfigItem.tt │ │ │ │ ├── AAAITSMCore.tt │ │ │ │ ├── AAAITSMIncidentProblemManagement.tt │ │ │ │ ├── AAAImportExport.tt │ │ │ │ ├── AAAMonth.tt │ │ │ │ ├── AAAPreferences.tt │ │ │ │ ├── AAATicket.tt │ │ │ │ ├── AAAWeekDay.tt │ │ │ │ ├── AdminACL.tt │ │ │ │ ├── AdminACLEdit.tt │ │ │ │ ├── AdminACLNew.tt │ │ │ │ ├── AdminAddressBook.tt │ │ │ │ ├── AdminAttachment.tt │ │ │ │ ├── AdminAutoResponse.tt │ │ │ │ ├── AdminCustomerCompany.tt │ │ │ │ ├── AdminCustomerPortalGroup.tt │ │ │ │ ├── AdminCustomerUser.tt │ │ │ │ ├── AdminCustomerUserGroup.tt │ │ │ │ ├── AdminCustomerUserService.tt │ │ │ │ ├── AdminDependingDynamicField.tt │ │ │ │ ├── AdminDynamicField.tt │ │ │ │ ├── AdminDynamicFieldBaseFooter.tt │ │ │ │ ├── AdminDynamicFieldBaseHeader.tt │ │ │ │ ├── AdminDynamicFieldCheckbox.tt │ │ │ │ ├── AdminDynamicFieldDateTime.tt │ │ │ │ ├── AdminDynamicFieldDropdown.tt │ │ │ │ ├── AdminDynamicFieldDropdownGeneralCatalog.tt │ │ │ │ ├── AdminDynamicFieldITSMConfigItem.tt │ │ │ │ ├── AdminDynamicFieldMultiselect.tt │ │ │ │ ├── AdminDynamicFieldMultiselectGeneralCatalog.tt │ │ │ │ ├── AdminDynamicFieldObjectReference.tt │ │ │ │ ├── AdminDynamicFieldRemoteDB.tt │ │ │ │ ├── AdminDynamicFieldText.tt │ │ │ │ ├── AdminEmail.tt │ │ │ │ ├── AdminGeneralCatalog.tt │ │ │ │ ├── AdminGenericAgent.tt │ │ │ │ ├── AdminGenericInterfaceDebugger.tt │ │ │ │ ├── AdminGenericInterfaceInvokerDefault.tt │ │ │ │ ├── AdminGenericInterfaceMappingSimple.tt │ │ │ │ ├── AdminGenericInterfaceMappingXSLT.tt │ │ │ │ ├── AdminGenericInterfaceOperationDefault.tt │ │ │ │ ├── AdminGenericInterfaceTransportHTTPREST.tt │ │ │ │ ├── AdminGenericInterfaceTransportHTTPSOAP.tt │ │ │ │ ├── AdminGenericInterfaceWebservice.tt │ │ │ │ ├── AdminGenericInterfaceWebserviceHistory.tt │ │ │ │ ├── AdminGroup.tt │ │ │ │ ├── AdminITSMCIPAllocate.tt │ │ │ │ ├── AdminITSMConfigItem.tt │ │ │ │ ├── AdminImportExport.tt │ │ │ │ ├── AdminLog.tt │ │ │ │ ├── AdminMailAccount.tt │ │ │ │ ├── AdminNavigationBar.tt │ │ │ │ ├── AdminNotificationEvent.tt │ │ │ │ ├── AdminNotificationEventTransportAgentOverlaySettings.tt │ │ │ │ ├── AdminNotificationEventTransportEmailSettings.tt │ │ │ │ ├── AdminOAuth2Profile.tt │ │ │ │ ├── AdminPGP.tt │ │ │ │ ├── AdminPackageManager.tt │ │ │ │ ├── AdminPerformanceLog.tt │ │ │ │ ├── AdminPostMasterFilter.tt │ │ │ │ ├── AdminPriority.tt │ │ │ │ ├── AdminProcessManagement.tt │ │ │ │ ├── AdminProcessManagementActivity.tt │ │ │ │ ├── AdminProcessManagementActivityDialog.tt │ │ │ │ ├── AdminProcessManagementPath.tt │ │ │ │ ├── AdminProcessManagementPopupResponse.tt │ │ │ │ ├── AdminProcessManagementProcessAccordion.tt │ │ │ │ ├── AdminProcessManagementProcessEdit.tt │ │ │ │ ├── AdminProcessManagementProcessNew.tt │ │ │ │ ├── AdminProcessManagementProcessPrint.tt │ │ │ │ ├── AdminProcessManagementTransition.tt │ │ │ │ ├── AdminProcessManagementTransitionAction.tt │ │ │ │ ├── AdminQueue.tt │ │ │ │ ├── AdminQueueAutoResponse.tt │ │ │ │ ├── AdminQueueTemplates.tt │ │ │ │ ├── AdminQueueTextModules.tt │ │ │ │ ├── AdminQueuesGroupsRoles.tt │ │ │ │ ├── AdminQuickState.tt │ │ │ │ ├── AdminQuickTicketConfigurator.tt │ │ │ │ ├── AdminRole.tt │ │ │ │ ├── AdminRoleGroup.tt │ │ │ │ ├── AdminRoleUser.tt │ │ │ │ ├── AdminSLA.tt │ │ │ │ ├── AdminSMIME.tt │ │ │ │ ├── AdminSMIMECertRead.tt │ │ │ │ ├── AdminSalutation.tt │ │ │ │ ├── AdminSelectBox.tt │ │ │ │ ├── AdminService.tt │ │ │ │ ├── AdminSession.tt │ │ │ │ ├── AdminSignature.tt │ │ │ │ ├── AdminState.tt │ │ │ │ ├── AdminSupportDataCollector.tt │ │ │ │ ├── AdminSysConfig.tt │ │ │ │ ├── AdminSysConfigEdit.tt │ │ │ │ ├── AdminSystemAddress.tt │ │ │ │ ├── AdminSystemMaintenance.tt │ │ │ │ ├── AdminSystemMaintenanceEdit.tt │ │ │ │ ├── AdminSystemMaintenanceNew.tt │ │ │ │ ├── AdminSystemMessage.tt │ │ │ │ ├── AdminTemplate.tt │ │ │ │ ├── AdminTemplateAttachment.tt │ │ │ │ ├── AdminTextModuleCategories.tt │ │ │ │ ├── AdminTextModules.tt │ │ │ │ ├── AdminType.tt │ │ │ │ ├── AdminUser.tt │ │ │ │ ├── AdminUserGroup.tt │ │ │ │ ├── AgentArticleEdit.tt │ │ │ │ ├── AgentBook.tt │ │ │ │ ├── AgentCIClassSearch.tt │ │ │ │ ├── AgentCustomerCompanySearch.tt │ │ │ │ ├── AgentCustomerDashboardCalendarOverview.tt │ │ │ │ ├── AgentCustomerDashboardCustomerSearch.tt │ │ │ │ ├── AgentCustomerDashboardCustomerServices.tt │ │ │ │ ├── AgentCustomerDashboardFurtherInformation.tt │ │ │ │ ├── AgentCustomerDashboardRemoteDB.tt │ │ │ │ ├── AgentCustomerInformationCenter.tt │ │ │ │ ├── AgentCustomerInformationCenterBlank.tt │ │ │ │ ├── AgentCustomerInformationCenterSearch.tt │ │ │ │ ├── AgentCustomerSearch.tt │ │ │ │ ├── AgentCustomerTableView.tt │ │ │ │ ├── AgentCustomerUserCompanySearch.tt │ │ │ │ ├── AgentDaemonInfo.tt │ │ │ │ ├── AgentDashboard.tt │ │ │ │ ├── AgentDashboardCalendarOverview.tt │ │ │ │ ├── AgentDashboardCmdOutput.tt │ │ │ │ ├── AgentDashboardCommon.tt │ │ │ │ ├── AgentDashboardCustomerCompanyInformation.tt │ │ │ │ ├── AgentDashboardCustomerIDStatus.tt │ │ │ │ ├── AgentDashboardCustomerInfo.tt │ │ │ │ ├── AgentDashboardCustomerUserList.tt │ │ │ │ ├── AgentDashboardFAQOverview.tt │ │ │ │ ├── AgentDashboardIFrame.tt │ │ │ │ ├── AgentDashboardImage.tt │ │ │ │ ├── AgentDashboardOverlayOverview.tt │ │ │ │ ├── AgentDashboardRSSOverview.tt │ │ │ │ ├── AgentDashboardStats.tt │ │ │ │ ├── AgentDashboardStatsSettings.tt │ │ │ │ ├── AgentDashboardSystemMessage.tt │ │ │ │ ├── AgentDashboardTicketGeneric.tt │ │ │ │ ├── AgentDashboardTicketQueueOverview.tt │ │ │ │ ├── AgentDashboardTicketStats.tt │ │ │ │ ├── AgentDashboardUserOffline.tt │ │ │ │ ├── AgentDashboardUserOnline.tt │ │ │ │ ├── AgentDashboardUserOutOfOffice.tt │ │ │ │ ├── AgentFAQAdd.tt │ │ │ │ ├── AgentFAQCategory.tt │ │ │ │ ├── AgentFAQDelete.tt │ │ │ │ ├── AgentFAQEdit.tt │ │ │ │ ├── AgentFAQExplorer.tt │ │ │ │ ├── AgentFAQHistory.tt │ │ │ │ ├── AgentFAQJournalOverviewSmall.tt │ │ │ │ ├── AgentFAQLanguage.tt │ │ │ │ ├── AgentFAQOverviewNavBar.tt │ │ │ │ ├── AgentFAQOverviewSmall.tt │ │ │ │ ├── AgentFAQSearch.tt │ │ │ │ ├── AgentFAQSearchSmall.tt │ │ │ │ ├── AgentFAQZoom.tt │ │ │ │ ├── AgentFAQZoomSmall.tt │ │ │ │ ├── AgentHTMLReferenceForms.tt │ │ │ │ ├── AgentHTMLReferenceOverview.tt │ │ │ │ ├── AgentHTMLReferencePageLayout.tt │ │ │ │ ├── AgentITSMCITicketSearch.tt │ │ │ │ ├── AgentITSMConfigItemAdd.tt │ │ │ │ ├── AgentITSMConfigItemBulk.tt │ │ │ │ ├── AgentITSMConfigItemCompare.tt │ │ │ │ ├── AgentITSMConfigItemDelete.tt │ │ │ │ ├── AgentITSMConfigItemEdit.tt │ │ │ │ ├── AgentITSMConfigItemHistory.tt │ │ │ │ ├── AgentITSMConfigItemLinkGraphWindow.tt │ │ │ │ ├── AgentITSMConfigItemOverviewCustom.tt │ │ │ │ ├── AgentITSMConfigItemOverviewNavBar.tt │ │ │ │ ├── AgentITSMConfigItemOverviewSmall.tt │ │ │ │ ├── AgentITSMConfigItemSearch.tt │ │ │ │ ├── AgentITSMConfigItemZoom.tt │ │ │ │ ├── AgentITSMConfigItemZoomTabConfigItem.tt │ │ │ │ ├── AgentITSMConfigItemZoomTabImages.tt │ │ │ │ ├── AgentITSMConfigItemZoomTabLinkGraph.tt │ │ │ │ ├── AgentITSMConfigItemZoomTabLinkedObjects.tt │ │ │ │ ├── AgentITSMCustomerSearch.tt │ │ │ │ ├── AgentITSMSLA.tt │ │ │ │ ├── AgentITSMSLAZoom.tt │ │ │ │ ├── AgentITSMService.tt │ │ │ │ ├── AgentITSMServiceZoom.tt │ │ │ │ ├── AgentInfo.tt │ │ │ │ ├── AgentKIXSidebarChecklist.tt │ │ │ │ ├── AgentKIXSidebarChecklistTable.tt │ │ │ │ ├── AgentKIXSidebarConfigItemInfo.tt │ │ │ │ ├── AgentKIXSidebarCustomerInfo.tt │ │ │ │ ├── AgentKIXSidebarCustomizeForm.tt │ │ │ │ ├── AgentKIXSidebarDynamicField.tt │ │ │ │ ├── AgentKIXSidebarLinkedCIs.tt │ │ │ │ ├── AgentKIXSidebarLinkedPersons.tt │ │ │ │ ├── AgentKIXSidebarReuseArticleAttachments.tt │ │ │ │ ├── AgentKIXSidebarScratchpad.tt │ │ │ │ ├── AgentKIXSidebarTextModules.tt │ │ │ │ ├── AgentKIXSidebarTicketInfo.tt │ │ │ │ ├── AgentLinkGraphAdditionalITSMConfigItem.tt │ │ │ │ ├── AgentLinkObject.tt │ │ │ │ ├── AgentNavigationBar.tt │ │ │ │ ├── AgentPreferences.tt │ │ │ │ ├── AgentQueueSearch.tt │ │ │ │ ├── AgentSLASearch.tt │ │ │ │ ├── AgentServiceSearch.tt │ │ │ │ ├── AgentStatisticsAdd.tt │ │ │ │ ├── AgentStatisticsEdit.tt │ │ │ │ ├── AgentStatisticsImport.tt │ │ │ │ ├── AgentStatisticsOverview.tt │ │ │ │ ├── AgentStatisticsView.tt │ │ │ │ ├── AgentStatsOverview.tt │ │ │ │ ├── AgentTicketActionCommon.tt │ │ │ │ ├── AgentTicketActionPopupClose.tt │ │ │ │ ├── AgentTicketAddtlITSMField.tt │ │ │ │ ├── AgentTicketBounce.tt │ │ │ │ ├── AgentTicketBulk.tt │ │ │ │ ├── AgentTicketClose.tt │ │ │ │ ├── AgentTicketCompose.tt │ │ │ │ ├── AgentTicketCustomer.tt │ │ │ │ ├── AgentTicketDecision.tt │ │ │ │ ├── AgentTicketEmail.tt │ │ │ │ ├── AgentTicketEmailOutbound.tt │ │ │ │ ├── AgentTicketEscalation.tt │ │ │ │ ├── AgentTicketForward.tt │ │ │ │ ├── AgentTicketFreeText.tt │ │ │ │ ├── AgentTicketHistory.tt │ │ │ │ ├── AgentTicketMerge.tt │ │ │ │ ├── AgentTicketMergeToCustomer.tt │ │ │ │ ├── AgentTicketMove.tt │ │ │ │ ├── AgentTicketNote.tt │ │ │ │ ├── AgentTicketOverviewMedium.tt │ │ │ │ ├── AgentTicketOverviewNavBar.tt │ │ │ │ ├── AgentTicketOverviewPreview.tt │ │ │ │ ├── AgentTicketOverviewSmall.tt │ │ │ │ ├── AgentTicketOwner.tt │ │ │ │ ├── AgentTicketPending.tt │ │ │ │ ├── AgentTicketPhone.tt │ │ │ │ ├── AgentTicketPhoneCommon.tt │ │ │ │ ├── AgentTicketPlain.tt │ │ │ │ ├── AgentTicketPrintForwardFax.tt │ │ │ │ ├── AgentTicketPrintRichtext.tt │ │ │ │ ├── AgentTicketPriority.tt │ │ │ │ ├── AgentTicketProcess.tt │ │ │ │ ├── AgentTicketProcessSmall.tt │ │ │ │ ├── AgentTicketQueue.tt │ │ │ │ ├── AgentTicketQueueDropDown.tt │ │ │ │ ├── AgentTicketQueueTree.tt │ │ │ │ ├── AgentTicketResponsible.tt │ │ │ │ ├── AgentTicketSearch.tt │ │ │ │ ├── AgentTicketService.tt │ │ │ │ ├── AgentTicketServiceDropDown.tt │ │ │ │ ├── AgentTicketServiceTree.tt │ │ │ │ ├── AgentTicketZoom.tt │ │ │ │ ├── AgentTicketZoomTabActionCommon.tt │ │ │ │ ├── AgentTicketZoomTabArticle.tt │ │ │ │ ├── AgentTicketZoomTabAttachments.tt │ │ │ │ ├── AgentTicketZoomTabLinkedObjects.tt │ │ │ │ ├── AgentTicketZoomTabProcess.tt │ │ │ │ ├── AgentUserSearch.tt │ │ │ │ ├── AgentZoomTabLinkGraphAdditional.tt │ │ │ │ ├── AgentZoomTabLinkGraphIFrame.tt │ │ │ │ ├── ArticleActionMenu.tt │ │ │ │ ├── ArticleAttachmentList.tt │ │ │ │ ├── ArticleAttachments.tt │ │ │ │ ├── AttachmentBlocker.tt │ │ │ │ ├── Colorpicker.tt │ │ │ │ ├── Copyright.tt │ │ │ │ ├── CustomerAccept.tt │ │ │ │ ├── CustomerAssignedConfigItemList.tt │ │ │ │ ├── CustomerAssignedCustomerIDsList.tt │ │ │ │ ├── CustomerDashboardLinkedCIs.tt │ │ │ │ ├── CustomerError.tt │ │ │ │ ├── CustomerFAQExplorer.tt │ │ │ │ ├── CustomerFAQSearch.tt │ │ │ │ ├── CustomerFAQSearchResultShort.tt │ │ │ │ ├── CustomerFAQZoom.tt │ │ │ │ ├── CustomerFooter.tt │ │ │ │ ├── CustomerFooterJS.tt │ │ │ │ ├── CustomerFooterSmall.tt │ │ │ │ ├── CustomerHTMLHead.tt │ │ │ │ ├── CustomerHeader.tt │ │ │ │ ├── CustomerHeaderSmall.tt │ │ │ │ ├── CustomerKIXSidebarTextModules.tt │ │ │ │ ├── CustomerLogin.tt │ │ │ │ ├── CustomerNavigationBar.tt │ │ │ │ ├── CustomerPreferences.tt │ │ │ │ ├── CustomerRichTextEditor.tt │ │ │ │ ├── CustomerTicketCustomerIDSelection.tt │ │ │ │ ├── CustomerTicketMessage.tt │ │ │ │ ├── CustomerTicketOverview.tt │ │ │ │ ├── CustomerTicketProcess.tt │ │ │ │ ├── CustomerTicketSearch.tt │ │ │ │ ├── CustomerTicketSearchResultShort.tt │ │ │ │ ├── CustomerTicketTemplates.tt │ │ │ │ ├── CustomerTicketZoom.tt │ │ │ │ ├── CustomerWarning.tt │ │ │ │ ├── DashboardEventsTicketCalendar.tt │ │ │ │ ├── Datepicker.tt │ │ │ │ ├── Error.tt │ │ │ │ ├── ErrorPopup.tt │ │ │ │ ├── Footer.tt │ │ │ │ ├── FooterJS.tt │ │ │ │ ├── FooterSmall.tt │ │ │ │ ├── FooterTicketZoomTab.tt │ │ │ │ ├── HTMLHead.tt │ │ │ │ ├── HTMLHeadBlockEvents.tt │ │ │ │ ├── HTMLHeadRefresh.tt │ │ │ │ ├── HTTPHeaders.tt │ │ │ │ ├── Header.tt │ │ │ │ ├── HeaderSmall.tt │ │ │ │ ├── KIXSideBarAssignedConfigItemList.tt │ │ │ │ ├── KIXSidebar │ │ │ │ ├── BulkTextModules.tt │ │ │ │ ├── CISearch.tt │ │ │ │ ├── ConfigItemView.tt │ │ │ │ ├── CustomerSearch.tt │ │ │ │ ├── DisableSidebar.tt │ │ │ │ ├── FAQSearch.tt │ │ │ │ ├── RemoteDBSearch.tt │ │ │ │ ├── RemoteDBView.tt │ │ │ │ ├── SystemMessage.tt │ │ │ │ ├── TicketLinkCISearch.tt │ │ │ │ └── TicketSearch.tt │ │ │ │ ├── LinkObject.tt │ │ │ │ ├── LinkObjectAJAXHandler.tt │ │ │ │ ├── Login.tt │ │ │ │ ├── MobileNotAvailableWidget.tt │ │ │ │ ├── Motd.tt │ │ │ │ ├── NoPermission.tt │ │ │ │ ├── NotificationEvent │ │ │ │ └── Email │ │ │ │ │ ├── Default.tt │ │ │ │ │ ├── DefaultNoProduct.tt │ │ │ │ │ ├── Unformatted.tt │ │ │ │ │ └── UnformattedNoProduct.tt │ │ │ │ ├── Notify.tt │ │ │ │ ├── NotifyKIX4OTRS.tt │ │ │ │ ├── Pagination.tt │ │ │ │ ├── PictureUpload.tt │ │ │ │ ├── PreferencesLinkObject.tt │ │ │ │ ├── PreferencesNotificationEvent.tt │ │ │ │ ├── PrintFooter.tt │ │ │ │ ├── PrintHeader.tt │ │ │ │ ├── ProcessManagement │ │ │ │ ├── ActivityDialogFooter.tt │ │ │ │ ├── ActivityDialogHeader.tt │ │ │ │ ├── Article.tt │ │ │ │ ├── Customer.tt │ │ │ │ ├── CustomerActivityDialogFooter.tt │ │ │ │ ├── CustomerActivityDialogHeader.tt │ │ │ │ ├── DynamicField.tt │ │ │ │ ├── HorizontalLine.tt │ │ │ │ ├── Lock.tt │ │ │ │ ├── Owner.tt │ │ │ │ ├── PendingTime.tt │ │ │ │ ├── Priority.tt │ │ │ │ ├── Queue.tt │ │ │ │ ├── Responsible.tt │ │ │ │ ├── SLA.tt │ │ │ │ ├── Service.tt │ │ │ │ ├── State.tt │ │ │ │ ├── Title.tt │ │ │ │ └── Type.tt │ │ │ │ ├── ProgressBar.tt │ │ │ │ ├── PublicDefault.tt │ │ │ │ ├── PublicFAQExplorer.tt │ │ │ │ ├── PublicFAQSearch.tt │ │ │ │ ├── PublicFAQSearchResultShort.tt │ │ │ │ ├── PublicFAQZoom.tt │ │ │ │ ├── PublicOpenSearch.tt │ │ │ │ ├── QuickLink.tt │ │ │ │ ├── Redirect.tt │ │ │ │ ├── RichTextEditor.tt │ │ │ │ ├── Statistics │ │ │ │ ├── GeneralSpecificationsWidget.tt │ │ │ │ ├── PreviewWidget.tt │ │ │ │ ├── RestrictionsWidget.tt │ │ │ │ ├── StatsParamsWidget.tt │ │ │ │ ├── StatsResultRender │ │ │ │ │ └── D3.tt │ │ │ │ ├── XAxisWidget.tt │ │ │ │ └── YAxisWidget.tt │ │ │ │ ├── SystemMessageDialog.tt │ │ │ │ ├── Test.tt │ │ │ │ ├── TextModulesSelection.tt │ │ │ │ └── Warning.tt │ │ ├── TicketBulk │ │ │ └── Base.pm │ │ ├── TicketMenu │ │ │ ├── Generic.pm │ │ │ ├── Lock.pm │ │ │ ├── Move.pm │ │ │ ├── Process.pm │ │ │ ├── Responsible.pm │ │ │ └── TicketWatcher.pm │ │ ├── TicketOverview │ │ │ ├── Medium.pm │ │ │ ├── Preview.pm │ │ │ └── Small.pm │ │ ├── TicketOverviewMenu │ │ │ └── Sort.pm │ │ └── ToolBar │ │ │ ├── ArticleFlag.pm │ │ │ ├── Generic.pm │ │ │ ├── Link.pm │ │ │ ├── TicketLocked.pm │ │ │ ├── TicketOwner.pm │ │ │ ├── TicketResponsible.pm │ │ │ ├── TicketSearchFulltext.pm │ │ │ ├── TicketSearchProfile.pm │ │ │ ├── TicketService.pm │ │ │ └── TicketWatcher.pm │ ├── PDF │ │ └── Statistics.pm │ └── Template │ │ ├── Document.pm │ │ ├── Plugin │ │ └── KIX.pm │ │ └── Provider.pm ├── System │ ├── ACL │ │ └── DB │ │ │ └── ACL.pm │ ├── AddressBook.pm │ ├── AgentOverlay.pm │ ├── AsynchronousExecutor.pm │ ├── AsynchronousExecutor │ │ ├── BulkExecutor.pm │ │ ├── ExternalSupplierForwarding.pm │ │ ├── ITSMBulkExecutor.pm │ │ ├── LinkedTicketPersonExecutor.pm │ │ └── LostPasswordExecutor.pm │ ├── Auth.pm │ ├── Auth │ │ ├── DB.pm │ │ ├── HTTPBasicAuth.pm │ │ ├── LDAP.pm │ │ ├── Radius.pm │ │ ├── Sync │ │ │ └── LDAP.pm │ │ └── TwoFactor │ │ │ └── GoogleAuthenticator.pm │ ├── AuthSession.pm │ ├── AuthSession │ │ ├── DB.pm │ │ └── FS.pm │ ├── AutoResponse.pm │ ├── CIAttachmentStorage │ │ ├── AttachmentStorage.pm │ │ ├── AttachmentStorageDB.pm │ │ └── AttachmentStorageFS.pm │ ├── CSV.pm │ ├── Cache.pm │ ├── Cache │ │ ├── FileStorable.pm │ │ ├── Memcached.pm │ │ └── Redis.pm │ ├── CheckItem.pm │ ├── Console │ │ ├── BaseCommand.pm │ │ ├── Command │ │ │ ├── Admin │ │ │ │ ├── Article │ │ │ │ │ └── StorageSwitch.pm │ │ │ │ ├── CustomerCompany │ │ │ │ │ └── Add.pm │ │ │ │ ├── CustomerUser │ │ │ │ │ ├── Add.pm │ │ │ │ │ └── SetPassword.pm │ │ │ │ ├── FAQ │ │ │ │ │ └── Import.pm │ │ │ │ ├── Group │ │ │ │ │ ├── Add.pm │ │ │ │ │ ├── CustomerLink.pm │ │ │ │ │ ├── RoleLink.pm │ │ │ │ │ └── UserLink.pm │ │ │ │ ├── ITSM │ │ │ │ │ ├── Configitem │ │ │ │ │ │ ├── Delete.pm │ │ │ │ │ │ └── ListDuplicates.pm │ │ │ │ │ ├── ImportExport │ │ │ │ │ │ ├── Export.pm │ │ │ │ │ │ └── Import.pm │ │ │ │ │ └── IncidentState │ │ │ │ │ │ └── Recalculate.pm │ │ │ │ ├── KIX │ │ │ │ │ ├── CleanupPackageRepository.pm │ │ │ │ │ └── Migration │ │ │ │ │ │ └── ExtractPackages.pm │ │ │ │ ├── Migration │ │ │ │ │ ├── CustomerColumn2DynamicField.pm │ │ │ │ │ ├── DataCheck.pm │ │ │ │ │ └── ITSMConfigItemCleanup.pm │ │ │ │ ├── MultipleCustomPackages │ │ │ │ │ ├── CleanUpConfigPm.pm │ │ │ │ │ ├── List.pm │ │ │ │ │ ├── Rebuild.pm │ │ │ │ │ ├── Register.pm │ │ │ │ │ └── Unregister.pm │ │ │ │ ├── Package │ │ │ │ │ ├── Export.pm │ │ │ │ │ ├── FileSearch.pm │ │ │ │ │ ├── GetInstalledVersion.pm │ │ │ │ │ ├── Install.pm │ │ │ │ │ ├── List.pm │ │ │ │ │ ├── ListInstalledFiles.pm │ │ │ │ │ ├── Reinstall.pm │ │ │ │ │ ├── ReinstallAll.pm │ │ │ │ │ ├── RepositoryList.pm │ │ │ │ │ ├── Uninstall.pm │ │ │ │ │ └── Upgrade.pm │ │ │ │ ├── Queue │ │ │ │ │ └── Add.pm │ │ │ │ ├── Role │ │ │ │ │ ├── Add.pm │ │ │ │ │ └── UserLink.pm │ │ │ │ ├── Service │ │ │ │ │ └── Add.pm │ │ │ │ ├── StandardTemplate │ │ │ │ │ └── QueueLink.pm │ │ │ │ ├── Stats │ │ │ │ │ └── Import.pm │ │ │ │ ├── SystemAddress │ │ │ │ │ └── Add.pm │ │ │ │ ├── TicketType │ │ │ │ │ └── Add.pm │ │ │ │ ├── User │ │ │ │ │ ├── Add.pm │ │ │ │ │ ├── ClearPreferences.pm │ │ │ │ │ └── SetPassword.pm │ │ │ │ └── WebService │ │ │ │ │ ├── Add.pm │ │ │ │ │ ├── Delete.pm │ │ │ │ │ ├── Dump.pm │ │ │ │ │ ├── List.pm │ │ │ │ │ └── Update.pm │ │ │ ├── Dev │ │ │ │ ├── Package │ │ │ │ │ ├── Build.pm │ │ │ │ │ └── RepositoryIndex.pm │ │ │ │ ├── Tools │ │ │ │ │ ├── CacheBenchmark.pm │ │ │ │ │ ├── ConsoleStats.pm │ │ │ │ │ ├── Database │ │ │ │ │ │ ├── RandomDataInsert.pm │ │ │ │ │ │ ├── SQLBenchmark.pm │ │ │ │ │ │ ├── XML2SQL.pm │ │ │ │ │ │ └── XMLExecute.pm │ │ │ │ │ ├── GenericInterface │ │ │ │ │ │ └── DebugRead.pm │ │ │ │ │ └── Migrate │ │ │ │ │ │ └── DTL2TT.pm │ │ │ │ └── UnitTest │ │ │ │ │ └── Run.pm │ │ │ ├── Help.pm │ │ │ ├── Internal │ │ │ │ └── BashCompletion.pm │ │ │ ├── List.pm │ │ │ ├── Maint │ │ │ │ ├── Cache │ │ │ │ │ └── Delete.pm │ │ │ │ ├── Config │ │ │ │ │ ├── Dump.pm │ │ │ │ │ └── Rebuild.pm │ │ │ │ ├── Daemon │ │ │ │ │ ├── List.pm │ │ │ │ │ └── Summary.pm │ │ │ │ ├── Database │ │ │ │ │ ├── Check.pm │ │ │ │ │ ├── MySQL │ │ │ │ │ │ └── InnoDBMigration.pm │ │ │ │ │ └── PasswordCrypt.pm │ │ │ │ ├── DynamicField │ │ │ │ │ └── TTLCheck.pm │ │ │ │ ├── FAQ │ │ │ │ │ └── ContentTypeSet.pm │ │ │ │ ├── FileWatcher │ │ │ │ │ └── Synchronize.pm │ │ │ │ ├── GenericAgent │ │ │ │ │ └── Run.pm │ │ │ │ ├── Loader │ │ │ │ │ ├── CacheCleanup.pm │ │ │ │ │ └── CacheGenerate.pm │ │ │ │ ├── LoaderCache │ │ │ │ │ └── Rebuild.pm │ │ │ │ ├── Log │ │ │ │ │ ├── Clear.pm │ │ │ │ │ └── Print.pm │ │ │ │ ├── Memcached │ │ │ │ │ ├── Details.pm │ │ │ │ │ ├── List.pm │ │ │ │ │ ├── Remove.pm │ │ │ │ │ └── Type.pm │ │ │ │ ├── PostMaster │ │ │ │ │ ├── MailAccountFetch.pm │ │ │ │ │ ├── Read.pm │ │ │ │ │ └── SpoolMailsReprocess.pm │ │ │ │ ├── SMIME │ │ │ │ │ ├── CustomerCertificate │ │ │ │ │ │ ├── Fetch.pm │ │ │ │ │ │ └── Renew.pm │ │ │ │ │ └── KeysRefresh.pm │ │ │ │ ├── Session │ │ │ │ │ ├── DeleteAll.pm │ │ │ │ │ ├── DeleteExpired.pm │ │ │ │ │ ├── ListAll.pm │ │ │ │ │ └── ListExpired.pm │ │ │ │ ├── Stats │ │ │ │ │ ├── Dashboard │ │ │ │ │ │ └── Generate.pm │ │ │ │ │ └── Generate.pm │ │ │ │ ├── SupportBundle │ │ │ │ │ └── Generate.pm │ │ │ │ ├── SupportData │ │ │ │ │ └── CollectAsynchronous.pm │ │ │ │ └── Ticket │ │ │ │ │ ├── ArchiveCleanup.pm │ │ │ │ │ ├── AttachmentNameIndexRebuild.pm │ │ │ │ │ ├── Delete.pm │ │ │ │ │ ├── Dump.pm │ │ │ │ │ ├── EscalationCheck.pm │ │ │ │ │ ├── EscalationIndexRebuild.pm │ │ │ │ │ ├── FulltextIndexRebuild.pm │ │ │ │ │ ├── InvalidUserCleanup.pm │ │ │ │ │ ├── PendingCheck.pm │ │ │ │ │ ├── QueueIndexCleanup.pm │ │ │ │ │ ├── QueueIndexRebuild.pm │ │ │ │ │ ├── RestoreFromArchive.pm │ │ │ │ │ ├── UnlockAll.pm │ │ │ │ │ ├── UnlockTicket.pm │ │ │ │ │ └── UnlockTimeout.pm │ │ │ ├── QueuesGroupsRoles │ │ │ │ ├── Download.pm │ │ │ │ └── Upload.pm │ │ │ └── Search.pm │ │ └── InterfaceConsole.pm │ ├── CronEvent.pm │ ├── Crypt │ │ ├── PGP.pm │ │ └── SMIME.pm │ ├── CustomerAuth.pm │ ├── CustomerAuth │ │ ├── DB.pm │ │ ├── HTTPBasicAuth.pm │ │ ├── LDAP.pm │ │ ├── Radius.pm │ │ └── TwoFactor │ │ │ └── GoogleAuthenticator.pm │ ├── CustomerCompany.pm │ ├── CustomerCompany │ │ ├── DB.pm │ │ ├── Event │ │ │ ├── CustomerUserUpdate.pm │ │ │ └── TicketUpdate.pm │ │ └── Preferences │ │ │ └── DB.pm │ ├── CustomerGroup.pm │ ├── CustomerPortalGroup.pm │ ├── CustomerUser.pm │ ├── CustomerUser │ │ ├── DB.pm │ │ ├── Event │ │ │ ├── SearchProfileUpdate.pm │ │ │ ├── ServiceMemberUpdate.pm │ │ │ └── TicketUpdate.pm │ │ ├── LDAP.pm │ │ └── Preferences │ │ │ └── DB.pm │ ├── DB.pm │ ├── DB │ │ ├── mssql.pm │ │ ├── mysql.pm │ │ ├── oracle.pm │ │ └── postgresql.pm │ ├── DFRemoteDB.pm │ ├── Daemon │ │ ├── BaseDaemon.pm │ │ ├── DaemonModules │ │ │ ├── BaseTaskWorker.pm │ │ │ ├── SchedulerCronTaskManager.pm │ │ │ ├── SchedulerFutureTaskManager.pm │ │ │ ├── SchedulerGenericAgentTaskManager.pm │ │ │ ├── SchedulerTaskWorker.pm │ │ │ └── SchedulerTaskWorker │ │ │ │ ├── AsynchronousExecutor.pm │ │ │ │ ├── Cron.pm │ │ │ │ ├── GenericAgent.pm │ │ │ │ └── GenericInterface.pm │ │ └── SchedulerDB.pm │ ├── DependingDynamicField.pm │ ├── Document.pm │ ├── Document │ │ └── FS.pm │ ├── DynamicField.pm │ ├── DynamicField │ │ ├── Backend.pm │ │ ├── Driver │ │ │ ├── Base.pm │ │ │ ├── BaseDateTime.pm │ │ │ ├── BaseSelect.pm │ │ │ ├── BaseText.pm │ │ │ ├── Checkbox.pm │ │ │ ├── Date.pm │ │ │ ├── DateTime.pm │ │ │ ├── Dropdown.pm │ │ │ ├── DropdownGeneralCatalog.pm │ │ │ ├── ITSMConfigItemReference.pm │ │ │ ├── Multiselect.pm │ │ │ ├── MultiselectGeneralCatalog.pm │ │ │ ├── ObjectReference.pm │ │ │ ├── ObjectReference │ │ │ │ ├── CustomerCompany.pm │ │ │ │ ├── CustomerUser.pm │ │ │ │ └── User.pm │ │ │ ├── ProcessManagement │ │ │ │ ├── ActivityID.pm │ │ │ │ └── ProcessID.pm │ │ │ ├── RemoteDB.pm │ │ │ ├── Text.pm │ │ │ └── TextArea.pm │ │ ├── Event │ │ │ ├── DFTTLUpdate.pm │ │ │ ├── DFValueTTLDelete.pm │ │ │ ├── DFValueTTLDeleteAll.pm │ │ │ └── DFValueTTLSet.pm │ │ └── ObjectType │ │ │ ├── Article.pm │ │ │ ├── FAQ.pm │ │ │ └── Ticket.pm │ ├── DynamicFieldValue.pm │ ├── Email.pm │ ├── Email │ │ ├── DoNotSendEmail.pm │ │ ├── SMTP.pm │ │ ├── SMTPS.pm │ │ ├── SMTPS_OAuth2.pm │ │ ├── SMTPTLS.pm │ │ ├── SMTPTLS_OAuth2.pm │ │ ├── SMTP_OAuth2.pm │ │ ├── Sendmail.pm │ │ └── Test.pm │ ├── EmailParser.pm │ ├── Encode.pm │ ├── Environment.pm │ ├── Event.pm │ ├── EventHandler.pm │ ├── FAQ.pm │ ├── FAQ │ │ ├── Category.pm │ │ ├── Language.pm │ │ ├── State.pm │ │ └── Vote.pm │ ├── FAQSearch.pm │ ├── FetchMail.pm │ ├── FileTemp.pm │ ├── FwdLinkedObjectData.pm │ ├── GeneralCatalog.pm │ ├── GeneralCatalog │ │ └── PreferencesDB.pm │ ├── GenericAgent.pm │ ├── GenericAgent │ │ ├── AutoPriorityIncrease.pm │ │ ├── NotifyAgentGroupOfCustomQueue.pm │ │ ├── NotifyAgentGroupWithWritePermission.pm │ │ └── TriggerEscalationStartEvents.pm │ ├── GenericInterface │ │ ├── DebugLog.pm │ │ ├── ObjectLockState.pm │ │ ├── Webservice.pm │ │ └── WebserviceHistory.pm │ ├── GeoCoordinate.pm │ ├── Group.pm │ ├── HTMLUtils.pm │ ├── ITSMCIAttributCollectionUtils.pm │ ├── ITSMCIPAllocate.pm │ ├── ITSMConfigItem.pm │ ├── ITSMConfigItem │ │ ├── Definition.pm │ │ ├── Event │ │ │ ├── CIClassReference_RefreshLinks.pm │ │ │ ├── DoHistory.pm │ │ │ ├── ServiceReference_RefreshLinks.pm │ │ │ └── TicketReference_RefreshLinks.pm │ │ ├── History.pm │ │ ├── Number.pm │ │ ├── Number │ │ │ └── AutoIncrement.pm │ │ ├── Permission.pm │ │ ├── Permission │ │ │ ├── ClassGroupCheck.pm │ │ │ └── ItemClassGroupCheck.pm │ │ ├── Version.pm │ │ ├── XML.pm │ │ └── XML │ │ │ └── Type │ │ │ ├── CIACCustomerCompany.pm │ │ │ ├── CIAttachment.pm │ │ │ ├── CIClassReference.pm │ │ │ ├── CIGroupAccess.pm │ │ │ ├── Customer.pm │ │ │ ├── CustomerCompany.pm │ │ │ ├── CustomerUserCompany.pm │ │ │ ├── Date.pm │ │ │ ├── DateTime.pm │ │ │ ├── Dummy.pm │ │ │ ├── DummyX.pm │ │ │ ├── DynamicField.pm │ │ │ ├── EncryptedText.pm │ │ │ ├── GeneralCatalog.pm │ │ │ ├── GeoCoordinate.pm │ │ │ ├── Integer.pm │ │ │ ├── QueueReference.pm │ │ │ ├── SLAReference.pm │ │ │ ├── ServiceReference.pm │ │ │ ├── Text.pm │ │ │ ├── TextArea.pm │ │ │ ├── TextLink.pm │ │ │ ├── TicketReference.pm │ │ │ ├── TypeReference.pm │ │ │ └── User.pm │ ├── ImportExport.pm │ ├── ImportExport │ │ ├── FormatBackend │ │ │ └── CSV.pm │ │ └── ObjectBackend │ │ │ ├── CustomerCompany.pm │ │ │ ├── CustomerUser.pm │ │ │ ├── FAQ.pm │ │ │ ├── ITSMConfigItem.pm │ │ │ ├── SLA.pm │ │ │ ├── Service.pm │ │ │ ├── Service2CustomerUser.pm │ │ │ └── User.pm │ ├── JSON.pm │ ├── KIXSBRemoteDB.pm │ ├── KIXSidebarCI.pm │ ├── KIXSidebarCustomer.pm │ ├── KIXSidebarFAQ.pm │ ├── KIXSidebarRemoteDB.pm │ ├── KIXSidebarRemoteDBView.pm │ ├── KIXSidebarTicket.pm │ ├── KIXSidebarTicketLinkCI.pm │ ├── KIXUtils.pm │ ├── LinkGraph.pm │ ├── LinkObject.pm │ ├── LinkObject │ │ ├── Document.pm │ │ ├── FAQ.pm │ │ ├── ITSMConfigItem.pm │ │ ├── Person.pm │ │ ├── Service.pm │ │ └── Ticket.pm │ ├── Loader.pm │ ├── Lock.pm │ ├── Log.pm │ ├── Log │ │ ├── File.pm │ │ └── SysLog.pm │ ├── MailAccount.pm │ ├── MailAccount │ │ ├── IMAP.pm │ │ ├── IMAPS.pm │ │ ├── IMAPS_OAuth2.pm │ │ ├── IMAPTLS.pm │ │ ├── IMAPTLS_OAuth2.pm │ │ ├── POP3.pm │ │ ├── POP3S.pm │ │ ├── POP3S_OAuth2.pm │ │ ├── POP3TLS.pm │ │ └── POP3TLS_OAuth2.pm │ ├── Main.pm │ ├── NotificationEvent.pm │ ├── OAuth2.pm │ ├── ObjectManager.pm │ ├── PDF.pm │ ├── PID.pm │ ├── Package.pm │ ├── PostMaster.pm │ ├── PostMaster │ │ ├── DestQueue.pm │ │ ├── Filter.pm │ │ ├── Filter │ │ │ ├── CMD.pm │ │ │ ├── Decrypt.pm │ │ │ ├── ExtendedFollowUp.pm │ │ │ ├── ExternalTicketNumberRecognition.pm │ │ │ ├── FollowUpArticleTypeCheck.pm │ │ │ ├── Match.pm │ │ │ ├── MatchDBSource.pm │ │ │ ├── NewTicketReject.pm │ │ │ ├── PGPInlineDecryptFilter.pm │ │ │ ├── SMIMEFetchFromCustomer.pm │ │ │ └── SystemMonitoringX.pm │ │ ├── FollowUp.pm │ │ ├── FollowUpCheck │ │ │ ├── Attachments.pm │ │ │ ├── Body.pm │ │ │ ├── RawEmail.pm │ │ │ ├── References.pm │ │ │ └── Subject.pm │ │ ├── LoopProtection.pm │ │ ├── LoopProtection │ │ │ ├── DB.pm │ │ │ └── FS.pm │ │ ├── NewTicket.pm │ │ └── Reject.pm │ ├── PreEventHandler.pm │ ├── Priority.pm │ ├── ProcessManagement │ │ ├── Activity.pm │ │ ├── ActivityDialog.pm │ │ ├── DB │ │ │ ├── Activity.pm │ │ │ ├── ActivityDialog.pm │ │ │ ├── Entity.pm │ │ │ ├── Process.pm │ │ │ ├── Process │ │ │ │ └── State.pm │ │ │ ├── Transition.pm │ │ │ └── TransitionAction.pm │ │ ├── Process.pm │ │ ├── Transition.pm │ │ ├── TransitionAction.pm │ │ ├── TransitionAction │ │ │ ├── Base.pm │ │ │ ├── DynamicFieldSet.pm │ │ │ ├── TicketArticleCreate.pm │ │ │ ├── TicketArticleSend.pm │ │ │ ├── TicketCreate.pm │ │ │ ├── TicketCustomerSet.pm │ │ │ ├── TicketLockSet.pm │ │ │ ├── TicketOwnerSet.pm │ │ │ ├── TicketPrioritySet.pm │ │ │ ├── TicketQueueSet.pm │ │ │ ├── TicketResponsibleSet.pm │ │ │ ├── TicketSLASet.pm │ │ │ ├── TicketServiceSet.pm │ │ │ ├── TicketStateSet.pm │ │ │ ├── TicketTitleSet.pm │ │ │ ├── TicketTypeSet.pm │ │ │ └── UpdateMultipleTickets.pm │ │ └── TransitionValidation │ │ │ └── ValidateDemo.pm │ ├── Queue.pm │ ├── Queue │ │ ├── Event │ │ │ └── TicketAcceleratorUpdate.pm │ │ └── PreferencesDB.pm │ ├── QueuesGroupsRoles.pm │ ├── QuickLink.pm │ ├── QuickLink │ │ ├── ITSMConfigItem.pm │ │ ├── Person.pm │ │ └── Ticket.pm │ ├── QuickState.pm │ ├── ReferenceData.pm │ ├── SLA.pm │ ├── SLA │ │ └── PreferencesDB.pm │ ├── Salutation.pm │ ├── Scheduler.pm │ ├── SearchProfile.pm │ ├── Service.pm │ ├── Service │ │ └── PreferencesDB.pm │ ├── Signature.pm │ ├── StandardTemplate.pm │ ├── State.pm │ ├── Stats.pm │ ├── Stats │ │ ├── Dynamic │ │ │ ├── ITSMConfigItem.pm │ │ │ ├── ITSMConfigItemList.pm │ │ │ ├── ITSMTicketFirstLevelSolutionRate.pm │ │ │ ├── ITSMTicketSolutionTimeAverage.pm │ │ │ ├── Ticket.pm │ │ │ ├── TicketAccountedTime.pm │ │ │ ├── TicketList.pm │ │ │ └── TicketSolutionResponseTime.pm │ │ └── Static │ │ │ ├── FAQAccess.pm │ │ │ └── StateAction.pm │ ├── StdAttachment.pm │ ├── Storable.pm │ ├── SupportBundleGenerator.pm │ ├── SupportDataCollector.pm │ ├── SupportDataCollector │ │ ├── Plugin │ │ │ ├── Database │ │ │ │ ├── TablePresence.pm │ │ │ │ ├── mssql │ │ │ │ │ ├── Size.pm │ │ │ │ │ └── Version.pm │ │ │ │ ├── mysql │ │ │ │ │ ├── Charset.pm │ │ │ │ │ ├── InnoDBLogFileSize.pm │ │ │ │ │ ├── MaxAllowedPacket.pm │ │ │ │ │ ├── Performance.pm │ │ │ │ │ ├── Size.pm │ │ │ │ │ ├── StorageEngine.pm │ │ │ │ │ └── Version.pm │ │ │ │ ├── oracle │ │ │ │ │ ├── NLS.pm │ │ │ │ │ └── Version.pm │ │ │ │ └── postgresql │ │ │ │ │ ├── Charset.pm │ │ │ │ │ ├── DateStyle.pm │ │ │ │ │ ├── Size.pm │ │ │ │ │ └── Version.pm │ │ │ ├── KIX │ │ │ │ ├── ConfigSettings.pm │ │ │ │ ├── DaemonRunning.pm │ │ │ │ ├── DatabaseRecords.pm │ │ │ │ ├── DefaultSOAPUser.pm │ │ │ │ ├── DefaultUser.pm │ │ │ │ ├── ErrorLog.pm │ │ │ │ ├── FQDN.pm │ │ │ │ ├── FileSystemWritable.pm │ │ │ │ ├── PackageDeployment.pm │ │ │ │ ├── PackageList.pm │ │ │ │ ├── SpoolMails.pm │ │ │ │ ├── SystemID.pm │ │ │ │ ├── Ticket │ │ │ │ │ ├── DefaultType.pm │ │ │ │ │ ├── IndexModule.pm │ │ │ │ │ ├── InvalidUsersWithLockedTickets.pm │ │ │ │ │ ├── OpenTickets.pm │ │ │ │ │ ├── SearchIndexModule.pm │ │ │ │ │ └── StaticDBOrphanedRecords.pm │ │ │ │ ├── TimeSettings.pm │ │ │ │ └── Version.pm │ │ │ ├── OS │ │ │ │ ├── DiskPartitionKIX.pm │ │ │ │ ├── DiskSpace.pm │ │ │ │ ├── DiskSpacePartitions.pm │ │ │ │ ├── Distribution.pm │ │ │ │ ├── KernelVersion.pm │ │ │ │ ├── Load.pm │ │ │ │ ├── PerlModules.pm │ │ │ │ ├── PerlVersion.pm │ │ │ │ └── Swap.pm │ │ │ └── Webserver │ │ │ │ ├── Apache │ │ │ │ ├── LoadedModules.pm │ │ │ │ ├── MPMModel.pm │ │ │ │ └── Performance.pm │ │ │ │ ├── EnvironmentVariables.pm │ │ │ │ ├── InternalWebRequest.pm │ │ │ │ └── Version.pm │ │ ├── PluginAsynchronous.pm │ │ ├── PluginAsynchronous │ │ │ └── KIX │ │ │ │ └── ConcurrentUsers.pm │ │ └── PluginBase.pm │ ├── SysConfig.pm │ ├── SysConfig │ │ ├── Event │ │ │ └── LogSysConfigChanges.pm │ │ ├── PriorityValidate.pm │ │ ├── QueueValidate.pm │ │ └── StateValidate.pm │ ├── SysConfigChangeLog.pm │ ├── SysConfigChangeLog │ │ ├── File.pm │ │ └── SysLog.pm │ ├── SystemAddress.pm │ ├── SystemData.pm │ ├── SystemMaintenance.pm │ ├── SystemMessage.pm │ ├── TemplateGenerator.pm │ ├── TextModule.pm │ ├── Ticket.pm │ ├── Ticket │ │ ├── Acl │ │ │ ├── CloseParentAfterClosedChilds.pm │ │ │ ├── DependingDynamicFieldSelection.pm │ │ │ ├── DisabledDynamicFields.pm │ │ │ ├── ExternalSupplierForwarding.pm │ │ │ ├── HideAgentTicketMoveServiceQueueAssignment.pm │ │ │ ├── HideEmptyCommonTicketTabs.pm │ │ │ ├── HideProcessTicketTabs.pm │ │ │ ├── LimitTemplateSelections.pm │ │ │ ├── MatchActionRestrictions.pm │ │ │ ├── MatchTicketDataRestrictions.pm │ │ │ ├── ProcessProgressAfterClosedChilds.pm │ │ │ ├── RestrictTicketActionsOnMerged.pm │ │ │ └── TicketStateWorkflow.pm │ │ ├── Article.pm │ │ ├── ArticleSearchIndex │ │ │ ├── RuntimeDB.pm │ │ │ └── StaticDB.pm │ │ ├── ArticleStorageDB.pm │ │ ├── ArticleStorageFS.pm │ │ ├── ColumnFilter.pm │ │ ├── Custom.pm.example │ │ ├── CustomerPermission │ │ │ ├── CustomerIDCheck.pm │ │ │ ├── CustomerUserIDCheck.pm │ │ │ └── GroupCheck.pm │ │ ├── Event │ │ │ ├── AddToAddressBook.pm │ │ │ ├── ArchiveRestore.pm │ │ │ ├── ArticleSearchIndex.pm │ │ │ ├── AutoCreateLinkedPerson.pm │ │ │ ├── CreateFAQEntry.pm │ │ │ ├── DFTypeObjectReferenceAddLink.pm │ │ │ ├── DeleteDraft.pm │ │ │ ├── DynamicFieldFromCustomerUser.pm │ │ │ ├── ExternalSupplierForwarding.pm │ │ │ ├── ForceOwnerReset.pm │ │ │ ├── ForceState.pm │ │ │ ├── ForceUnlock.pm │ │ │ ├── GenericAgent.pm │ │ │ ├── ITSMConfigItemLinkAdd.pm │ │ │ ├── NotificationEvent.pm │ │ │ ├── NotificationEvent │ │ │ │ └── Transport │ │ │ │ │ ├── AgentOverlay.pm │ │ │ │ │ ├── Base.pm │ │ │ │ │ └── Email.pm │ │ │ ├── NotificationToOutOfOfficeSubstitute.pm │ │ │ ├── RemoveArticleFlagsOnTicketClose.pm │ │ │ ├── ResponsibleAutoSet.pm │ │ │ ├── ResponsibleAutoSetPerTickettype.pm │ │ │ ├── StateUpdateOnWebrequestFollowUp.pm │ │ │ ├── SystemMonitoringAcknowledgeX.pm │ │ │ ├── TicketAcceleratorUpdate.pm │ │ │ ├── TicketAutoLinkConfigItem.pm │ │ │ ├── TicketCreateChecklistFromTicketTemplate.pm │ │ │ ├── TicketDynamicFieldDefault.pm │ │ │ ├── TicketEscalationIndex.pm │ │ │ ├── TicketNewMessageUpdate.pm │ │ │ ├── TicketPendingTimeReset.pm │ │ │ ├── TicketProcessTransitions.pm │ │ │ ├── TicketQueueMoveWorkflowState.pm │ │ │ ├── TicketQueueMoveWorkflowTickettype.pm │ │ │ ├── TicketServiceQueueAssignment.pm │ │ │ ├── TicketStateAutoUpdate.pm │ │ │ ├── TicketStateWorkflowAutomaticStateAction.pm │ │ │ ├── TicketStateWorkflowForceState.pm │ │ │ ├── TicketStateWorkflowTypeUpdate.pm │ │ │ ├── TicketStatusLink.pm │ │ │ ├── TicketUnlockOnStateUpdate.pm │ │ │ └── TriggerEscalationStopEvents.pm │ │ ├── IndexAccelerator │ │ │ ├── RuntimeDB.pm │ │ │ └── StaticDB.pm │ │ ├── Number │ │ │ ├── AutoIncrement.pm │ │ │ ├── Date.pm │ │ │ ├── DateChecksum.pm │ │ │ └── Random.pm │ │ ├── Permission │ │ │ ├── CreatorCheck.pm │ │ │ ├── GroupCheck.pm │ │ │ ├── InvolvedCheck.pm │ │ │ ├── OwnerCheck.pm │ │ │ ├── ResponsibleCheck.pm │ │ │ └── WatcherCheck.pm │ │ ├── TicketACL.pm │ │ ├── TicketExtensionsKIX4OTRS.pm │ │ ├── TicketExtensionsKIX4OTRSITSMIncidentProblem.pm │ │ ├── TicketSearch.pm │ │ └── TicketTemplateHandler.pm │ ├── Time.pm │ ├── Time │ │ └── VacationDay │ │ │ ├── AscensionDay.pm │ │ │ ├── CorpusChristi.pm │ │ │ ├── EasterMonday.pm │ │ │ ├── GoodFriday.pm │ │ │ ├── MaundyThursday.pm │ │ │ ├── RepentancePrayer.pm │ │ │ └── WhitMonday.pm │ ├── Type.pm │ ├── UnitTest.pm │ ├── UnitTest │ │ ├── Check.pm │ │ ├── Data.pm │ │ └── Utils.pm │ ├── User.pm │ ├── User │ │ └── Preferences │ │ │ └── DB.pm │ ├── Valid.pm │ ├── VariableCheck.pm │ ├── VirtualFS.pm │ ├── VirtualFS │ │ ├── DB.pm │ │ └── FS.pm │ ├── Web │ │ ├── InterfaceAgent.pm │ │ ├── InterfaceCustomer.pm │ │ ├── InterfacePublic.pm │ │ ├── Request.pm │ │ ├── UploadCache.pm │ │ └── UploadCache │ │ │ ├── DB.pm │ │ │ └── FS.pm │ ├── WebUserAgent.pm │ ├── XML.pm │ └── YAML.pm └── cpan-lib │ ├── Algorithm │ ├── Diff.pm │ └── DiffOld.pm │ ├── Apache │ ├── AuthDBI.pm │ ├── DBI.pm │ ├── Reload.pm │ └── SOAP.pm │ ├── Apache2 │ └── Reload.pm │ ├── Authen │ └── SASL │ │ └── Perl │ │ └── XOAUTH2.pm │ ├── Bytes │ └── Random │ │ └── Secure │ │ └── Tiny.pm │ ├── CGI.pm │ ├── CGI │ ├── Carp.pm │ ├── Cookie.pm │ ├── Emulate │ │ └── PSGI.pm │ ├── Fast.pm │ ├── File │ │ └── Temp.pm │ ├── HTML │ │ └── Functions.pm │ ├── Parse │ │ └── PSGI.pm │ ├── Pretty.pm │ ├── Push.pm │ └── Util.pm │ ├── CSS │ └── Minifier.pm │ ├── Class │ ├── Inspector.pm │ └── Inspector │ │ └── Functions.pm │ ├── Crypt │ ├── PasswdMD5.pm │ ├── SSLeay.pm │ └── SSLeay │ │ ├── CTX.pm │ │ ├── Conn.pm │ │ ├── Err.pm │ │ ├── MainContext.pm │ │ ├── Version.pm │ │ └── X509.pm │ ├── Date │ ├── Pcalc.pm │ ├── Pcalc │ │ └── Object.pm │ ├── Pcalendar.pm │ └── Pcalendar │ │ ├── Profiles.pm │ │ └── Year.pm │ ├── Email │ └── Valid.pm │ ├── Encode │ └── Locale.pm │ ├── Excel │ └── Writer │ │ ├── XLSX.pm │ │ └── XLSX │ │ ├── Chart.pm │ │ ├── Chart │ │ ├── Area.pm │ │ ├── Bar.pm │ │ ├── Column.pm │ │ ├── Doughnut.pm │ │ ├── Line.pm │ │ ├── Pie.pm │ │ ├── Radar.pm │ │ ├── Scatter.pm │ │ └── Stock.pm │ │ ├── Chartsheet.pm │ │ ├── Drawing.pm │ │ ├── Examples.pm │ │ ├── Format.pm │ │ ├── Package │ │ ├── App.pm │ │ ├── Comments.pm │ │ ├── ContentTypes.pm │ │ ├── Core.pm │ │ ├── Custom.pm │ │ ├── Metadata.pm │ │ ├── Packager.pm │ │ ├── Relationships.pm │ │ ├── SharedStrings.pm │ │ ├── Styles.pm │ │ ├── Table.pm │ │ ├── Theme.pm │ │ ├── VML.pm │ │ └── XMLwriter.pm │ │ ├── Shape.pm │ │ ├── Utility.pm │ │ ├── Workbook.pm │ │ └── Worksheet.pm │ ├── Fh.pm │ ├── Font │ ├── TTF.pm │ └── TTF │ │ ├── AATKern.pm │ │ ├── AATutils.pm │ │ ├── Anchor.pm │ │ ├── Bsln.pm │ │ ├── Cmap.pm │ │ ├── Coverage.pm │ │ ├── Cvt_.pm │ │ ├── DSIG.pm │ │ ├── Delta.pm │ │ ├── Dumper.pm │ │ ├── EBDT.pm │ │ ├── EBLC.pm │ │ ├── Fdsc.pm │ │ ├── Feat.pm │ │ ├── Features │ │ ├── Cvar.pm │ │ ├── Size.pm │ │ └── Sset.pm │ │ ├── Fmtx.pm │ │ ├── Font.pm │ │ ├── Fpgm.pm │ │ ├── GDEF.pm │ │ ├── GPOS.pm │ │ ├── GSUB.pm │ │ ├── Glat.pm │ │ ├── Gloc.pm │ │ ├── Glyf.pm │ │ ├── Glyph.pm │ │ ├── GrFeat.pm │ │ ├── Hdmx.pm │ │ ├── Head.pm │ │ ├── Hhea.pm │ │ ├── Hmtx.pm │ │ ├── Kern.pm │ │ ├── Kern │ │ ├── ClassArray.pm │ │ ├── CompactClassArray.pm │ │ ├── OrderedList.pm │ │ ├── StateTable.pm │ │ └── Subtable.pm │ │ ├── LTSH.pm │ │ ├── Loca.pm │ │ ├── Maxp.pm │ │ ├── Mort.pm │ │ ├── Mort │ │ ├── Chain.pm │ │ ├── Contextual.pm │ │ ├── Insertion.pm │ │ ├── Ligature.pm │ │ ├── Noncontextual.pm │ │ ├── Rearrangement.pm │ │ └── Subtable.pm │ │ ├── Name.pm │ │ ├── OS_2.pm │ │ ├── OTTags.pm │ │ ├── OldCmap.pm │ │ ├── OldMort.pm │ │ ├── PCLT.pm │ │ ├── PSNames.pm │ │ ├── Post.pm │ │ ├── Prep.pm │ │ ├── Prop.pm │ │ ├── Segarr.pm │ │ ├── Silf.pm │ │ ├── Sill.pm │ │ ├── Table.pm │ │ ├── Ttc.pm │ │ ├── Ttopen.pm │ │ ├── Useall.pm │ │ ├── Utils.pm │ │ ├── Vhea.pm │ │ ├── Vmtx.pm │ │ ├── Win32.pm │ │ ├── Woff.pm │ │ ├── Woff │ │ ├── MetaData.pm │ │ └── PrivateData.pm │ │ └── XMLparse.pm │ ├── HTML │ ├── Tagset.pm │ └── Truncate.pm │ ├── HTTP │ ├── Config.pm │ ├── Date.pm │ ├── Headers.pm │ ├── Headers │ │ ├── Auth.pm │ │ ├── ETag.pm │ │ └── Util.pm │ ├── Message.pm │ ├── Request.pm │ ├── Request │ │ └── Common.pm │ ├── Response.pm │ └── Status.pm │ ├── IO │ ├── Interactive.pm │ └── String.pm │ ├── JSON.pm │ ├── JSON │ ├── PP.pm │ ├── PP │ │ └── Boolean.pm │ ├── backportPP.pm │ └── backportPP │ │ ├── Boolean.pm │ │ ├── Compat5005.pm │ │ └── Compat5006.pm │ ├── JavaScript │ └── Minifier.pm │ ├── LWP.pm │ ├── LWP │ ├── Authen │ │ ├── Basic.pm │ │ ├── Digest.pm │ │ └── Ntlm.pm │ ├── ConnCache.pm │ ├── Debug.pm │ ├── Debug │ │ └── TraceHTTP.pm │ ├── DebugFile.pm │ ├── MemberMixin.pm │ ├── Protocol.pm │ ├── Protocol │ │ ├── cpan.pm │ │ ├── data.pm │ │ ├── file.pm │ │ ├── ftp.pm │ │ ├── gopher.pm │ │ ├── http.pm │ │ ├── https.pm │ │ ├── loopback.pm │ │ ├── mailto.pm │ │ ├── nntp.pm │ │ └── nogo.pm │ ├── RobotUA.pm │ ├── Simple.pm │ └── UserAgent.pm │ ├── Linux │ └── Distribution.pm │ ├── Locale │ ├── Codes.pm │ ├── Codes │ │ ├── Constants.pm │ │ ├── Country.pm │ │ ├── Country_Codes.pm │ │ ├── Country_Retired.pm │ │ ├── Currency.pm │ │ ├── Currency_Codes.pm │ │ ├── Currency_Retired.pm │ │ ├── LangExt.pm │ │ ├── LangExt_Codes.pm │ │ ├── LangExt_Retired.pm │ │ ├── LangFam.pm │ │ ├── LangFam_Codes.pm │ │ ├── LangFam_Retired.pm │ │ ├── LangVar.pm │ │ ├── LangVar_Codes.pm │ │ ├── LangVar_Retired.pm │ │ ├── Language.pm │ │ ├── Language_Codes.pm │ │ ├── Language_Retired.pm │ │ ├── Script.pm │ │ ├── Script_Codes.pm │ │ └── Script_Retired.pm │ ├── Country.pm │ ├── Currency.pm │ ├── Language.pm │ └── Script.pm │ ├── MIME │ ├── Body.pm │ ├── Decoder.pm │ ├── Decoder │ │ ├── Base64.pm │ │ ├── BinHex.pm │ │ ├── Binary.pm │ │ ├── Gzip64.pm │ │ ├── NBit.pm │ │ ├── QuotedPrint.pm │ │ └── UU.pm │ ├── Entity.pm │ ├── Field │ │ ├── ConTraEnc.pm │ │ ├── ContDisp.pm │ │ ├── ContType.pm │ │ └── ParamVal.pm │ ├── Head.pm │ ├── Parser.pm │ ├── Parser │ │ ├── Filer.pm │ │ ├── Reader.pm │ │ └── Results.pm │ ├── Tools.pm │ ├── WordDecoder.pm │ └── Words.pm │ ├── Mail │ ├── Address.pm │ ├── Cap.pm │ ├── Field.pm │ ├── Field │ │ ├── AddrList.pm │ │ ├── Date.pm │ │ └── Generic.pm │ ├── Filter.pm │ ├── Header.pm │ ├── Internet.pm │ ├── Mailer.pm │ ├── Mailer │ │ ├── qmail.pm │ │ ├── rfc822.pm │ │ ├── sendmail.pm │ │ ├── smtp.pm │ │ ├── smtps.pm │ │ └── testfile.pm │ ├── Send.pm │ └── Util.pm │ ├── MailTools.pm │ ├── Module │ └── Refresh.pm │ ├── Mozilla │ ├── CA.pm │ └── CA │ │ └── cacert.pem │ ├── Net │ ├── HTTP.pm │ ├── HTTP │ │ ├── Methods.pm │ │ └── NB.pm │ ├── HTTPS.pm │ ├── IMAP │ │ ├── Simple.pm │ │ ├── Simple │ │ │ └── PipeSocket.pm │ │ └── SimpleX.pm │ ├── SSL.pm │ ├── SSLGlue.pm │ └── SSLGlue │ │ ├── FTP.pm │ │ ├── LDAP.pm │ │ ├── LWP.pm │ │ ├── POP3.pm │ │ ├── SMTP.pm │ │ └── Socket.pm │ ├── PDF │ ├── API2.pm │ └── API2 │ │ ├── Annotation.pm │ │ ├── Basic │ │ └── PDF │ │ │ ├── Array.pm │ │ │ ├── Bool.pm │ │ │ ├── Dict.pm │ │ │ ├── File.pm │ │ │ ├── Filter.pm │ │ │ ├── Filter │ │ │ ├── ASCII85Decode.pm │ │ │ ├── ASCIIHexDecode.pm │ │ │ ├── FlateDecode.pm │ │ │ ├── LZWDecode.pm │ │ │ └── RunLengthDecode.pm │ │ │ ├── Literal.pm │ │ │ ├── Name.pm │ │ │ ├── Null.pm │ │ │ ├── Number.pm │ │ │ ├── Objind.pm │ │ │ ├── Page.pm │ │ │ ├── Pages.pm │ │ │ ├── String.pm │ │ │ └── Utils.pm │ │ ├── Content.pm │ │ ├── Content │ │ └── Text.pm │ │ ├── Lite.pm │ │ ├── Matrix.pm │ │ ├── NamedDestination.pm │ │ ├── Outline.pm │ │ ├── Outlines.pm │ │ ├── Page.pm │ │ ├── Resource.pm │ │ ├── Resource │ │ ├── BaseFont.pm │ │ ├── CIDFont.pm │ │ ├── CIDFont │ │ │ ├── CJKFont.pm │ │ │ ├── CJKFont │ │ │ │ ├── adobemingstdlightacro.data │ │ │ │ ├── adobemyungjostdmediumacro.data │ │ │ │ ├── adobesongstdlightacro.data │ │ │ │ ├── kozgopromediumacro.data │ │ │ │ └── kozminproregularacro.data │ │ │ ├── CMap │ │ │ │ ├── japanese.cmap │ │ │ │ ├── korean.cmap │ │ │ │ ├── simplified.cmap │ │ │ │ └── traditional.cmap │ │ │ ├── TrueType.pm │ │ │ └── TrueType │ │ │ │ └── FontFile.pm │ │ ├── ColorSpace.pm │ │ ├── ColorSpace │ │ │ ├── DeviceN.pm │ │ │ ├── Indexed.pm │ │ │ ├── Indexed │ │ │ │ ├── ACTFile.pm │ │ │ │ ├── Hue.pm │ │ │ │ └── WebColor.pm │ │ │ └── Separation.pm │ │ ├── Colors.pm │ │ ├── ExtGState.pm │ │ ├── Font.pm │ │ ├── Font │ │ │ ├── BdFont.pm │ │ │ ├── CoreFont.pm │ │ │ ├── CoreFont │ │ │ │ ├── bankgothic.pm │ │ │ │ ├── courier.pm │ │ │ │ ├── courierbold.pm │ │ │ │ ├── courierboldoblique.pm │ │ │ │ ├── courieroblique.pm │ │ │ │ ├── georgia.pm │ │ │ │ ├── georgiabold.pm │ │ │ │ ├── georgiabolditalic.pm │ │ │ │ ├── georgiaitalic.pm │ │ │ │ ├── helvetica.pm │ │ │ │ ├── helveticabold.pm │ │ │ │ ├── helveticaboldoblique.pm │ │ │ │ ├── helveticaoblique.pm │ │ │ │ ├── symbol.pm │ │ │ │ ├── timesbold.pm │ │ │ │ ├── timesbolditalic.pm │ │ │ │ ├── timesitalic.pm │ │ │ │ ├── timesroman.pm │ │ │ │ ├── trebuchet.pm │ │ │ │ ├── trebuchetbold.pm │ │ │ │ ├── trebuchetbolditalic.pm │ │ │ │ ├── trebuchetitalic.pm │ │ │ │ ├── verdana.pm │ │ │ │ ├── verdanabold.pm │ │ │ │ ├── verdanabolditalic.pm │ │ │ │ ├── verdanaitalic.pm │ │ │ │ ├── webdings.pm │ │ │ │ ├── wingdings.pm │ │ │ │ └── zapfdingbats.pm │ │ │ ├── Postscript.pm │ │ │ └── SynFont.pm │ │ ├── Glyphs.pm │ │ ├── PaperSizes.pm │ │ ├── Pattern.pm │ │ ├── Shading.pm │ │ ├── UniFont.pm │ │ ├── XObject.pm │ │ ├── XObject │ │ │ ├── Form.pm │ │ │ ├── Form │ │ │ │ ├── BarCode.pm │ │ │ │ ├── BarCode │ │ │ │ │ ├── codabar.pm │ │ │ │ │ ├── code128.pm │ │ │ │ │ ├── code3of9.pm │ │ │ │ │ ├── ean13.pm │ │ │ │ │ ├── int2of5.pm │ │ │ │ │ └── qrcode.pm │ │ │ │ └── Hybrid.pm │ │ │ ├── Image.pm │ │ │ └── Image │ │ │ │ ├── GD.pm │ │ │ │ ├── GIF.pm │ │ │ │ ├── JPEG.pm │ │ │ │ ├── PNG.pm │ │ │ │ ├── PNM.pm │ │ │ │ ├── TIFF.pm │ │ │ │ └── TIFF │ │ │ │ └── File.pm │ │ └── uniglyph.txt │ │ ├── UniWrap.pm │ │ ├── Util.pm │ │ ├── ViewerPreferences.pm │ │ └── Win32.pm │ ├── REST │ └── Client.pm │ ├── SOAP │ ├── Constants.pm │ ├── Lite.pm │ ├── Lite │ │ ├── Deserializer │ │ │ ├── XMLSchema1999.pm │ │ │ ├── XMLSchema2001.pm │ │ │ ├── XMLSchemaSOAP1_1.pm │ │ │ └── XMLSchemaSOAP1_2.pm │ │ ├── Packager.pm │ │ └── Utils.pm │ ├── Packager.pm │ ├── Test.pm │ └── Transport │ │ ├── HTTP.pm │ │ ├── IO.pm │ │ ├── LOCAL.pm │ │ ├── LOOPBACK.pm │ │ ├── MAILTO.pm │ │ ├── POP3.pm │ │ └── TCP.pm │ ├── Schedule │ └── Cron │ │ └── Events.pm │ ├── Set │ └── Crontab.pm │ ├── Sys │ └── Hostname │ │ └── Long.pm │ ├── Text │ ├── CSV.pm │ ├── CSV_PP.pm │ ├── Diff.pm │ └── Diff │ │ ├── Config.pm │ │ └── Table.pm │ ├── URI.pm │ ├── URI │ ├── Escape.pm │ ├── Heuristic.pm │ ├── IRI.pm │ ├── QueryParam.pm │ ├── Split.pm │ ├── URL.pm │ ├── WithBase.pm │ ├── _foreign.pm │ ├── _generic.pm │ ├── _idna.pm │ ├── _ldap.pm │ ├── _login.pm │ ├── _punycode.pm │ ├── _query.pm │ ├── _segment.pm │ ├── _server.pm │ ├── _userpass.pm │ ├── data.pm │ ├── file.pm │ ├── file │ │ ├── Base.pm │ │ ├── FAT.pm │ │ ├── Mac.pm │ │ ├── OS2.pm │ │ ├── QNX.pm │ │ ├── Unix.pm │ │ └── Win32.pm │ ├── ftp.pm │ ├── gopher.pm │ ├── http.pm │ ├── https.pm │ ├── icap.pm │ ├── icaps.pm │ ├── ldap.pm │ ├── ldapi.pm │ ├── ldaps.pm │ ├── mailto.pm │ ├── mms.pm │ ├── news.pm │ ├── nntp.pm │ ├── nntps.pm │ ├── pop.pm │ ├── rlogin.pm │ ├── rsync.pm │ ├── rtsp.pm │ ├── rtspu.pm │ ├── sftp.pm │ ├── sip.pm │ ├── sips.pm │ ├── snews.pm │ ├── ssh.pm │ ├── telnet.pm │ ├── tn3270.pm │ ├── urn.pm │ └── urn │ │ ├── isbn.pm │ │ └── oid.pm │ ├── XML │ ├── FeedPP.pm │ ├── Parser │ │ └── Lite.pm │ ├── RSS │ │ └── SimpleGen.pm │ ├── Simple.pm │ └── TreePP.pm │ ├── YAML.pm │ ├── YAML │ ├── Any.pm │ ├── Dumper.pm │ ├── Dumper │ │ └── Base.pm │ ├── Error.pm │ ├── Loader.pm │ ├── Loader │ │ └── Base.pm │ ├── Marshall.pm │ ├── Mo.pm │ ├── Node.pm │ ├── Tag.pm │ └── Types.pm │ └── parent.pm ├── LICENSE ├── LICENSE-GPL3 ├── LICENSE-Third-Party ├── MIGRATING.md ├── MIGRATING_OTRS.md ├── README.md ├── RELEASE ├── bin ├── Cron.sh ├── cgi-bin │ ├── customer.pl │ ├── faq.pl │ ├── index.pl │ ├── migration.pl │ ├── nph-genericinterface.pl │ ├── public.pl │ └── rpc.pl ├── kix.CheckModules.pl ├── kix.CheckSum.pl ├── kix.Console.pl ├── kix.Daemon.pl ├── kix.PostMaster.pl └── kix.xml2sql.pl ├── doc ├── GenericCMDBConnectorREST.wadl ├── GenericCMDBConnectorREST.yml ├── GenericTicketConnectorREST.wadl ├── GenericTicketConnectorREST.yml ├── GenericTicketConnectorSOAP.wsdl ├── GenericTicketConnectorSOAP.yml ├── Insomnia_KIX-Sample.json ├── database │ └── KIX.svg └── sample_mails │ ├── Readme.txt │ ├── test-email-1.box │ ├── test-email-10-ks_c_5601-1987.box │ ├── test-email-2.box │ ├── test-email-3.box │ ├── test-email-4-html.box │ ├── test-email-5-iso-8859-1.box │ ├── test-email-6-euro-utf-8.box │ ├── test-email-7-euro-iso-8859-15.box │ ├── test-email-8-bulgarian-cp1251.box │ └── test-email-9-html-multicharset.box ├── scripts ├── apache2-perl-startup.pl ├── backup.pl ├── database │ ├── kix-initial_insert.xml │ ├── kix-schema.xml │ └── update │ │ ├── InitialCIClassDefinitions │ │ ├── Computer.def │ │ ├── Hardware.def │ │ ├── Location.def │ │ └── Network.def │ │ ├── db-update-17.10.0.pl │ │ ├── db-update-17.11.0.pl │ │ ├── db-update-17.11.0_pre.xml │ │ ├── db-update-17.14.0.pl │ │ ├── db-update-17.14.0_pre.xml │ │ ├── db-update-17.15.0.pl │ │ ├── db-update-17.15.0_pre.xml │ │ ├── db-update-17.16.0.pl │ │ ├── db-update-17.16.0_pre.xml │ │ ├── db-update-17.17.0.pl │ │ ├── db-update-17.19.0.pl │ │ ├── db-update-17.20.0.pl │ │ ├── db-update-17.20.1.pl │ │ ├── db-update-17.22.0.pl │ │ ├── db-update-17.3.0.pl │ │ ├── db-update-17.3.0_post.pl │ │ ├── db-update-17.3.0_post.xml │ │ ├── db-update-17.3.0_pre.xml │ │ ├── db-update-17.3.2_pre.xml │ │ ├── db-update-17.4.0_pre.xml │ │ ├── db-update-17.5.0.pl │ │ ├── db-update-17.5.0_pre.xml │ │ ├── db-update-17.6.0.pl │ │ ├── db-update-17.6.1.pl │ │ ├── db-update-17.7.0.pl │ │ ├── db-update.pl │ │ ├── kix-upgrade-to-17.pl │ │ └── kix-upgrade-to-17.xml ├── kix_apache.conf ├── migrate_kix16.sh ├── migrate_otrs2kix.sh ├── restore.pl ├── syncLDAP2DB.pl ├── test │ ├── Cache │ │ ├── Configure.t │ │ └── KeepTypes.t │ ├── Config │ │ ├── AccessKeys.t │ │ └── Defaults.t │ ├── GenericInterface │ │ └── Operation │ │ │ ├── ConfigItem │ │ │ ├── ConfigItemCreate.t │ │ │ ├── ConfigItemCreate │ │ │ │ └── KIX17-3486.yml │ │ │ ├── ConfigItemUpdate.t │ │ │ └── ConfigItemUpdate │ │ │ │ └── KIX17-3486.yml │ │ │ └── Ticket │ │ │ ├── TicketCreate.t │ │ │ ├── TicketCreate │ │ │ └── KIX17-3486.yml │ │ │ ├── TicketUpdate.t │ │ │ └── TicketUpdate │ │ │ └── KIX17-3486.yml │ ├── HTMLUtils │ │ ├── Safety.t │ │ ├── Safety │ │ │ ├── KIX17-2570.yml │ │ │ ├── KIX17-3081.yml │ │ │ ├── KIX17-798.yml │ │ │ ├── KIX17-819.yml │ │ │ ├── KIX17-841.yml │ │ │ └── KIX17-889.yml │ │ ├── ToAscii.t │ │ └── ToAscii │ │ │ └── KIX17-1529.yml │ ├── System │ │ ├── Priority.t │ │ ├── State.t │ │ └── Type.t │ └── Ticket │ │ ├── Complex.t │ │ └── Simple.t ├── tools │ ├── base64.pl │ └── md5sum.pl └── webservices │ ├── GenericConfigItemConnectorSOAP.yml │ └── GenericFAQConnectorSOAP.yml └── var ├── KIX17_PrintLogo.png ├── QueuesGroupsRoles.csv ├── article └── .gitkeep ├── cron ├── aaa_base.dist ├── kix.filewatcher.dist ├── kix_daemon.dist └── kix_fetchmail.dist ├── fonts ├── DejaVuSans-Bold.ttf ├── DejaVuSans-BoldOblique.ttf ├── DejaVuSans-Oblique.ttf ├── DejaVuSans.ttf ├── DejaVuSansMono-Bold.ttf ├── DejaVuSansMono-BoldOblique.ttf ├── DejaVuSansMono-Oblique.ttf └── DejaVuSansMono.ttf ├── httpd └── htdocs │ ├── index.html │ ├── js │ ├── Core.AJAX.js │ ├── Core.Agent.Admin.ACL.js │ ├── Core.Agent.Admin.DynamicField.js │ ├── Core.Agent.Admin.DynamicFieldDateTime.js │ ├── Core.Agent.Admin.DynamicFieldDropdown.js │ ├── Core.Agent.Admin.DynamicFieldMultiselect.js │ ├── Core.Agent.Admin.DynamicFieldText.js │ ├── Core.Agent.Admin.GenericAgent.js │ ├── Core.Agent.Admin.GenericInterfaceDebugger.js │ ├── Core.Agent.Admin.GenericInterfaceInvoker.js │ ├── Core.Agent.Admin.GenericInterfaceMappingSimple.js │ ├── Core.Agent.Admin.GenericInterfaceOperation.js │ ├── Core.Agent.Admin.GenericInterfaceWebservice.js │ ├── Core.Agent.Admin.GenericInterfaceWebserviceHistory.js │ ├── Core.Agent.Admin.NotificationEvent.js │ ├── Core.Agent.Admin.ProcessManagement.Canvas.js │ ├── Core.Agent.Admin.ProcessManagement.js │ ├── Core.Agent.Admin.SysConfig.js │ ├── Core.Agent.BulkTextModules.js │ ├── Core.Agent.CIClassSearch.js │ ├── Core.Agent.CustomerCompanySearch.js │ ├── Core.Agent.CustomerInformationCenterSearch.js │ ├── Core.Agent.CustomerSearch.js │ ├── Core.Agent.CustomerUserCompanySearch.js │ ├── Core.Agent.DaemonInfo.js │ ├── Core.Agent.Dashboard.js │ ├── Core.Agent.ExtendedPrintDialog.js │ ├── Core.Agent.HidePendingTimeInput.js │ ├── Core.Agent.ITSMCITicketSearch.js │ ├── Core.Agent.LinkObject.js │ ├── Core.Agent.Login.js │ ├── Core.Agent.QueueSearch.js │ ├── Core.Agent.Responsive.js │ ├── Core.Agent.SLASearch.js │ ├── Core.Agent.Search.js │ ├── Core.Agent.ServiceSearch.js │ ├── Core.Agent.SortedTree.js │ ├── Core.Agent.Statistics.js │ ├── Core.Agent.Stats.js │ ├── Core.Agent.TableFilters.js │ ├── Core.Agent.TicketAction.js │ ├── Core.Agent.TicketMerge.js │ ├── Core.Agent.TicketProcess.js │ ├── Core.Agent.TicketZoom.js │ ├── Core.Agent.UserSearch.js │ ├── Core.Agent.js │ ├── Core.App.Responsive.js │ ├── Core.App.js │ ├── Core.Config.js │ ├── Core.Customer.Login.js │ ├── Core.Customer.Responsive.js │ ├── Core.Customer.TicketZoom.js │ ├── Core.Customer.js │ ├── Core.Data.js │ ├── Core.Debug.js │ ├── Core.Exception.js │ ├── Core.Form.ErrorTooltips.js │ ├── Core.Form.Validate.js │ ├── Core.Form.js │ ├── Core.JSON.js │ ├── Core.JavaScriptEnhancements.js │ ├── Core.KIX4OTRS.Agent.CustomerDashboard.js │ ├── Core.KIX4OTRS.Agent.DynamicFieldObjectReference.js │ ├── Core.KIX4OTRS.Agent.TicketMergeLink.js │ ├── Core.KIX4OTRS.Agent.TicketMergeToCustomer.js │ ├── Core.KIX4OTRS.ConfigItemZoomTabs.js │ ├── Core.KIX4OTRS.Customer.TicketMergeLink.js │ ├── Core.KIX4OTRS.CustomerDetails.js │ ├── Core.KIX4OTRS.CustomerIDsSelection.js │ ├── Core.KIX4OTRS.Dialog.js │ ├── Core.KIX4OTRS.Form.Validate.js │ ├── Core.KIX4OTRS.GenericAutoCompleteSearch.js │ ├── Core.KIX4OTRS.KIXSidebar.js │ ├── Core.KIX4OTRS.KIXSidebarChecklist.js │ ├── Core.KIX4OTRS.KIXSidebarCustomerInfo.js │ ├── Core.KIX4OTRS.KIXSidebarDynamicField.js │ ├── Core.KIX4OTRS.LinkedPersons.js │ ├── Core.KIX4OTRS.TextModules.js │ ├── Core.KIX4OTRS.TicketOverviewHighlight.js │ ├── Core.KIX4OTRS.TicketZoomTabs.js │ ├── Core.KIX4OTRS.js │ ├── Core.KIXBase.Agent.js │ ├── Core.KIXBase.Customer.js │ ├── Core.UI.Accessibility.js │ ├── Core.UI.Accordion.js │ ├── Core.UI.ActionRow.js │ ├── Core.UI.AdvancedChart.js │ ├── Core.UI.AllocationList.js │ ├── Core.UI.Autocomplete.js │ ├── Core.UI.Datepicker.js │ ├── Core.UI.Dialog.js │ ├── Core.UI.DnD.js │ ├── Core.UI.Floater.js │ ├── Core.UI.GeoCoordinate.js │ ├── Core.UI.InputFields.js │ ├── Core.UI.Notification.js │ ├── Core.UI.Pagination.js │ ├── Core.UI.Popup.js │ ├── Core.UI.Resizable.js │ ├── Core.UI.RichTextEditor.js │ ├── Core.UI.SystemMessage.js │ ├── Core.UI.Table.Sort.js │ ├── Core.UI.Table.js │ ├── Core.UI.TreeSelection.js │ ├── Core.UI.js │ ├── DynamicFieldITSMConfigItem.js │ ├── DynamicFieldRemoteDB.js │ ├── FAQ.Agent.ConfirmationDialog.js │ ├── FAQ.Agent.FAQZoom.js │ ├── FAQ.Agent.TicketCompose.js │ ├── FAQ.Customer.FAQZoom.js │ ├── ITSM.Agent.ConfigItem.Search.CIAttrColl.js │ ├── ITSM.Agent.ConfigItem.Search.js │ ├── ITSM.Agent.ConfirmDialog.js │ ├── ITSM.Agent.CustomerSearch.js │ ├── ITSM.Agent.IncidentState.js │ ├── ITSM.Agent.LinkGraph.js │ ├── ITSM.Agent.Zoom.js │ ├── ITSM.UI.ConfigItemActionRow.js │ ├── KIXSidebarTools.KIXSidebarCI.js │ ├── KIXSidebarTools.KIXSidebarConfigItemView.js │ ├── KIXSidebarTools.KIXSidebarCustomer.js │ ├── KIXSidebarTools.KIXSidebarDisableSidebar.js │ ├── KIXSidebarTools.KIXSidebarFAQ.js │ ├── KIXSidebarTools.KIXSidebarRemoteDB.js │ ├── KIXSidebarTools.KIXSidebarRemoteDBView.js │ ├── KIXSidebarTools.js │ ├── jsdoc-readme.md │ ├── jsdoc.conf │ └── thirdparty │ │ ├── StackBlur-2.5.0 │ │ └── StackBlur.min.js │ │ ├── StringView-12 │ │ └── stringview.js │ │ ├── canvg-2.0.0 │ │ └── canvg.min.js │ │ ├── ckeditor-4.22.1 │ │ ├── CHANGES.md │ │ ├── LICENSE.md │ │ ├── README.md │ │ ├── SECURITY.md │ │ ├── adapters │ │ │ └── jquery.js │ │ ├── build-config.js │ │ ├── ckeditor.js │ │ ├── config.js │ │ ├── contents.css │ │ ├── lang │ │ │ ├── de.js │ │ │ └── en.js │ │ ├── plugins │ │ │ ├── a11yhelp │ │ │ │ └── dialogs │ │ │ │ │ ├── a11yhelp.js │ │ │ │ │ └── lang │ │ │ │ │ ├── _translationstatus.txt │ │ │ │ │ ├── af.js │ │ │ │ │ ├── ar.js │ │ │ │ │ ├── az.js │ │ │ │ │ ├── bg.js │ │ │ │ │ ├── ca.js │ │ │ │ │ ├── cs.js │ │ │ │ │ ├── cy.js │ │ │ │ │ ├── da.js │ │ │ │ │ ├── de-ch.js │ │ │ │ │ ├── de.js │ │ │ │ │ ├── el.js │ │ │ │ │ ├── en-au.js │ │ │ │ │ ├── en-gb.js │ │ │ │ │ ├── en.js │ │ │ │ │ ├── eo.js │ │ │ │ │ ├── es-mx.js │ │ │ │ │ ├── es.js │ │ │ │ │ ├── et.js │ │ │ │ │ ├── eu.js │ │ │ │ │ ├── fa.js │ │ │ │ │ ├── fi.js │ │ │ │ │ ├── fo.js │ │ │ │ │ ├── fr-ca.js │ │ │ │ │ ├── fr.js │ │ │ │ │ ├── gl.js │ │ │ │ │ ├── gu.js │ │ │ │ │ ├── he.js │ │ │ │ │ ├── hi.js │ │ │ │ │ ├── hr.js │ │ │ │ │ ├── hu.js │ │ │ │ │ ├── id.js │ │ │ │ │ ├── it.js │ │ │ │ │ ├── ja.js │ │ │ │ │ ├── km.js │ │ │ │ │ ├── ko.js │ │ │ │ │ ├── ku.js │ │ │ │ │ ├── lt.js │ │ │ │ │ ├── lv.js │ │ │ │ │ ├── mk.js │ │ │ │ │ ├── mn.js │ │ │ │ │ ├── nb.js │ │ │ │ │ ├── nl.js │ │ │ │ │ ├── no.js │ │ │ │ │ ├── oc.js │ │ │ │ │ ├── pl.js │ │ │ │ │ ├── pt-br.js │ │ │ │ │ ├── pt.js │ │ │ │ │ ├── ro.js │ │ │ │ │ ├── ru.js │ │ │ │ │ ├── si.js │ │ │ │ │ ├── sk.js │ │ │ │ │ ├── sl.js │ │ │ │ │ ├── sq.js │ │ │ │ │ ├── sr-latn.js │ │ │ │ │ ├── sr.js │ │ │ │ │ ├── sv.js │ │ │ │ │ ├── th.js │ │ │ │ │ ├── tr.js │ │ │ │ │ ├── tt.js │ │ │ │ │ ├── ug.js │ │ │ │ │ ├── uk.js │ │ │ │ │ ├── vi.js │ │ │ │ │ ├── zh-cn.js │ │ │ │ │ └── zh.js │ │ │ ├── clipboard │ │ │ │ └── dialogs │ │ │ │ │ └── paste.js │ │ │ ├── codesnippet │ │ │ │ ├── dialogs │ │ │ │ │ └── codesnippet.js │ │ │ │ └── lib │ │ │ │ │ └── highlight │ │ │ │ │ ├── CHANGES.md │ │ │ │ │ ├── LICENSE │ │ │ │ │ ├── README.md │ │ │ │ │ ├── README.ru.md │ │ │ │ │ ├── highlight.pack.js │ │ │ │ │ └── styles │ │ │ │ │ ├── arta.css │ │ │ │ │ ├── ascetic.css │ │ │ │ │ ├── atelier-dune.dark.css │ │ │ │ │ ├── atelier-dune.light.css │ │ │ │ │ ├── atelier-forest.dark.css │ │ │ │ │ ├── atelier-forest.light.css │ │ │ │ │ ├── atelier-heath.dark.css │ │ │ │ │ ├── atelier-heath.light.css │ │ │ │ │ ├── atelier-lakeside.dark.css │ │ │ │ │ ├── atelier-lakeside.light.css │ │ │ │ │ ├── atelier-seaside.dark.css │ │ │ │ │ ├── atelier-seaside.light.css │ │ │ │ │ ├── brown_paper.css │ │ │ │ │ ├── brown_papersq.png │ │ │ │ │ ├── dark.css │ │ │ │ │ ├── default.css │ │ │ │ │ ├── docco.css │ │ │ │ │ ├── far.css │ │ │ │ │ ├── foundation.css │ │ │ │ │ ├── github.css │ │ │ │ │ ├── googlecode.css │ │ │ │ │ ├── idea.css │ │ │ │ │ ├── ir_black.css │ │ │ │ │ ├── magula.css │ │ │ │ │ ├── mono-blue.css │ │ │ │ │ ├── monokai.css │ │ │ │ │ ├── monokai_sublime.css │ │ │ │ │ ├── obsidian.css │ │ │ │ │ ├── paraiso.dark.css │ │ │ │ │ ├── paraiso.light.css │ │ │ │ │ ├── pojoaque.css │ │ │ │ │ ├── pojoaque.jpg │ │ │ │ │ ├── railscasts.css │ │ │ │ │ ├── rainbow.css │ │ │ │ │ ├── school_book.css │ │ │ │ │ ├── school_book.png │ │ │ │ │ ├── solarized_dark.css │ │ │ │ │ ├── solarized_light.css │ │ │ │ │ ├── sunburst.css │ │ │ │ │ ├── tomorrow-night-blue.css │ │ │ │ │ ├── tomorrow-night-bright.css │ │ │ │ │ ├── tomorrow-night-eighties.css │ │ │ │ │ ├── tomorrow-night.css │ │ │ │ │ ├── tomorrow.css │ │ │ │ │ ├── vs.css │ │ │ │ │ ├── xcode.css │ │ │ │ │ └── zenburn.css │ │ │ ├── colordialog │ │ │ │ └── dialogs │ │ │ │ │ ├── colordialog.css │ │ │ │ │ └── colordialog.js │ │ │ ├── contextmenu_linkopen │ │ │ │ └── plugin.js │ │ │ ├── copyformatting │ │ │ │ ├── cursors │ │ │ │ │ ├── cursor-disabled.svg │ │ │ │ │ └── cursor.svg │ │ │ │ └── styles │ │ │ │ │ └── copyformatting.css │ │ │ ├── dialog │ │ │ │ ├── dialogDefinition.js │ │ │ │ └── styles │ │ │ │ │ └── dialog.css │ │ │ ├── div │ │ │ │ └── dialogs │ │ │ │ │ └── div.js │ │ │ ├── find │ │ │ │ └── dialogs │ │ │ │ │ └── find.js │ │ │ ├── icons.png │ │ │ ├── icons_hidpi.png │ │ │ ├── iframe │ │ │ │ ├── dialogs │ │ │ │ │ └── iframe.js │ │ │ │ └── images │ │ │ │ │ └── placeholder.png │ │ │ ├── image2 │ │ │ │ └── dialogs │ │ │ │ │ └── image2.js │ │ │ ├── link │ │ │ │ ├── dialogs │ │ │ │ │ ├── anchor.js │ │ │ │ │ └── link.js │ │ │ │ └── images │ │ │ │ │ ├── anchor.png │ │ │ │ │ └── hidpi │ │ │ │ │ └── anchor.png │ │ │ ├── liststyle │ │ │ │ └── dialogs │ │ │ │ │ └── liststyle.js │ │ │ ├── magicline │ │ │ │ └── images │ │ │ │ │ ├── hidpi │ │ │ │ │ ├── icon-rtl.png │ │ │ │ │ └── icon.png │ │ │ │ │ ├── icon-rtl.png │ │ │ │ │ └── icon.png │ │ │ ├── pagebreak │ │ │ │ └── images │ │ │ │ │ └── pagebreak.gif │ │ │ ├── pastefromword │ │ │ │ └── filter │ │ │ │ │ └── default.js │ │ │ ├── pastetools │ │ │ │ └── filter │ │ │ │ │ ├── common.js │ │ │ │ │ └── image.js │ │ │ ├── preventimagepaste │ │ │ │ └── plugin.js │ │ │ ├── preview │ │ │ │ ├── images │ │ │ │ │ └── pagebreak.gif │ │ │ │ ├── preview.html │ │ │ │ └── styles │ │ │ │ │ └── screen.css │ │ │ ├── scayt │ │ │ │ ├── CHANGELOG.md │ │ │ │ ├── LICENSE.md │ │ │ │ ├── README.md │ │ │ │ ├── dialogs │ │ │ │ │ ├── dialog.css │ │ │ │ │ ├── options.js │ │ │ │ │ └── toolbar.css │ │ │ │ └── skins │ │ │ │ │ └── moono-lisa │ │ │ │ │ └── scayt.css │ │ │ ├── showblocks │ │ │ │ └── images │ │ │ │ │ ├── block_address.png │ │ │ │ │ ├── block_blockquote.png │ │ │ │ │ ├── block_div.png │ │ │ │ │ ├── block_h1.png │ │ │ │ │ ├── block_h2.png │ │ │ │ │ ├── block_h3.png │ │ │ │ │ ├── block_h4.png │ │ │ │ │ ├── block_h5.png │ │ │ │ │ ├── block_h6.png │ │ │ │ │ ├── block_p.png │ │ │ │ │ └── block_pre.png │ │ │ ├── smiley │ │ │ │ ├── dialogs │ │ │ │ │ └── smiley.js │ │ │ │ └── images │ │ │ │ │ ├── angel_smile.gif │ │ │ │ │ ├── angel_smile.png │ │ │ │ │ ├── angry_smile.gif │ │ │ │ │ ├── angry_smile.png │ │ │ │ │ ├── broken_heart.gif │ │ │ │ │ ├── broken_heart.png │ │ │ │ │ ├── confused_smile.gif │ │ │ │ │ ├── confused_smile.png │ │ │ │ │ ├── cry_smile.gif │ │ │ │ │ ├── cry_smile.png │ │ │ │ │ ├── devil_smile.gif │ │ │ │ │ ├── devil_smile.png │ │ │ │ │ ├── embaressed_smile.gif │ │ │ │ │ ├── embarrassed_smile.gif │ │ │ │ │ ├── embarrassed_smile.png │ │ │ │ │ ├── envelope.gif │ │ │ │ │ ├── envelope.png │ │ │ │ │ ├── heart.gif │ │ │ │ │ ├── heart.png │ │ │ │ │ ├── kiss.gif │ │ │ │ │ ├── kiss.png │ │ │ │ │ ├── lightbulb.gif │ │ │ │ │ ├── lightbulb.png │ │ │ │ │ ├── omg_smile.gif │ │ │ │ │ ├── omg_smile.png │ │ │ │ │ ├── regular_smile.gif │ │ │ │ │ ├── regular_smile.png │ │ │ │ │ ├── sad_smile.gif │ │ │ │ │ ├── sad_smile.png │ │ │ │ │ ├── shades_smile.gif │ │ │ │ │ ├── shades_smile.png │ │ │ │ │ ├── teeth_smile.gif │ │ │ │ │ ├── teeth_smile.png │ │ │ │ │ ├── thumbs_down.gif │ │ │ │ │ ├── thumbs_down.png │ │ │ │ │ ├── thumbs_up.gif │ │ │ │ │ ├── thumbs_up.png │ │ │ │ │ ├── tongue_smile.gif │ │ │ │ │ ├── tongue_smile.png │ │ │ │ │ ├── tounge_smile.gif │ │ │ │ │ ├── whatchutalkingabout_smile.gif │ │ │ │ │ ├── whatchutalkingabout_smile.png │ │ │ │ │ ├── wink_smile.gif │ │ │ │ │ └── wink_smile.png │ │ │ ├── specialchar │ │ │ │ └── dialogs │ │ │ │ │ ├── lang │ │ │ │ │ ├── _translationstatus.txt │ │ │ │ │ ├── af.js │ │ │ │ │ ├── ar.js │ │ │ │ │ ├── az.js │ │ │ │ │ ├── bg.js │ │ │ │ │ ├── ca.js │ │ │ │ │ ├── cs.js │ │ │ │ │ ├── cy.js │ │ │ │ │ ├── da.js │ │ │ │ │ ├── de-ch.js │ │ │ │ │ ├── de.js │ │ │ │ │ ├── el.js │ │ │ │ │ ├── en-au.js │ │ │ │ │ ├── en-ca.js │ │ │ │ │ ├── en-gb.js │ │ │ │ │ ├── en.js │ │ │ │ │ ├── eo.js │ │ │ │ │ ├── es-mx.js │ │ │ │ │ ├── es.js │ │ │ │ │ ├── et.js │ │ │ │ │ ├── eu.js │ │ │ │ │ ├── fa.js │ │ │ │ │ ├── fi.js │ │ │ │ │ ├── fr-ca.js │ │ │ │ │ ├── fr.js │ │ │ │ │ ├── gl.js │ │ │ │ │ ├── he.js │ │ │ │ │ ├── hr.js │ │ │ │ │ ├── hu.js │ │ │ │ │ ├── id.js │ │ │ │ │ ├── it.js │ │ │ │ │ ├── ja.js │ │ │ │ │ ├── km.js │ │ │ │ │ ├── ko.js │ │ │ │ │ ├── ku.js │ │ │ │ │ ├── lt.js │ │ │ │ │ ├── lv.js │ │ │ │ │ ├── nb.js │ │ │ │ │ ├── nl.js │ │ │ │ │ ├── no.js │ │ │ │ │ ├── oc.js │ │ │ │ │ ├── pl.js │ │ │ │ │ ├── pt-br.js │ │ │ │ │ ├── pt.js │ │ │ │ │ ├── ro.js │ │ │ │ │ ├── ru.js │ │ │ │ │ ├── si.js │ │ │ │ │ ├── sk.js │ │ │ │ │ ├── sl.js │ │ │ │ │ ├── sq.js │ │ │ │ │ ├── sr-latn.js │ │ │ │ │ ├── sr.js │ │ │ │ │ ├── sv.js │ │ │ │ │ ├── th.js │ │ │ │ │ ├── tr.js │ │ │ │ │ ├── tt.js │ │ │ │ │ ├── ug.js │ │ │ │ │ ├── uk.js │ │ │ │ │ ├── vi.js │ │ │ │ │ ├── zh-cn.js │ │ │ │ │ └── zh.js │ │ │ │ │ └── specialchar.js │ │ │ ├── splitquote │ │ │ │ ├── icons │ │ │ │ │ ├── hidpi │ │ │ │ │ │ ├── removequote.png │ │ │ │ │ │ └── splitquote.png │ │ │ │ │ ├── removequote.png │ │ │ │ │ └── splitquote.png │ │ │ │ └── plugin.js │ │ │ ├── table │ │ │ │ └── dialogs │ │ │ │ │ └── table.js │ │ │ ├── tableselection │ │ │ │ └── styles │ │ │ │ │ └── tableselection.css │ │ │ ├── tabletools │ │ │ │ └── dialogs │ │ │ │ │ └── tableCell.js │ │ │ ├── templates │ │ │ │ ├── dialogs │ │ │ │ │ ├── templates.css │ │ │ │ │ └── templates.js │ │ │ │ ├── templatedefinition.js │ │ │ │ └── templates │ │ │ │ │ ├── default.js │ │ │ │ │ └── images │ │ │ │ │ ├── template1.gif │ │ │ │ │ ├── template2.gif │ │ │ │ │ └── template3.gif │ │ │ └── widget │ │ │ │ └── images │ │ │ │ └── handle.png │ │ ├── skins │ │ │ ├── bootstrapck │ │ │ │ ├── .temp │ │ │ │ │ └── css │ │ │ │ │ │ ├── dialog.css │ │ │ │ │ │ ├── dialog_ie.css │ │ │ │ │ │ ├── dialog_ie7.css │ │ │ │ │ │ ├── dialog_ie8.css │ │ │ │ │ │ ├── dialog_iequirks.css │ │ │ │ │ │ ├── dialog_opera.css │ │ │ │ │ │ ├── editor.css │ │ │ │ │ │ ├── editor_gecko.css │ │ │ │ │ │ ├── editor_ie.css │ │ │ │ │ │ ├── editor_ie7.css │ │ │ │ │ │ ├── editor_ie8.css │ │ │ │ │ │ └── editor_iequirks.css │ │ │ │ ├── dev │ │ │ │ │ ├── icons16.svg │ │ │ │ │ ├── icons32.svg │ │ │ │ │ └── locations.json │ │ │ │ ├── dialog.css │ │ │ │ ├── dialog_ie.css │ │ │ │ ├── dialog_ie7.css │ │ │ │ ├── dialog_ie8.css │ │ │ │ ├── dialog_iequirks.css │ │ │ │ ├── dialog_opera.css │ │ │ │ ├── editor.css │ │ │ │ ├── editor_gecko.css │ │ │ │ ├── editor_ie.css │ │ │ │ ├── editor_ie7.css │ │ │ │ ├── editor_ie8.css │ │ │ │ ├── editor_iequirks.css │ │ │ │ ├── icons.png │ │ │ │ ├── icons_hidpi.png │ │ │ │ ├── images │ │ │ │ │ ├── arrow.png │ │ │ │ │ ├── close.png │ │ │ │ │ ├── hidpi │ │ │ │ │ │ ├── close.png │ │ │ │ │ │ ├── lock-open.png │ │ │ │ │ │ ├── lock.png │ │ │ │ │ │ └── refresh.png │ │ │ │ │ ├── lock-open.png │ │ │ │ │ ├── lock.png │ │ │ │ │ └── refresh.png │ │ │ │ ├── readme.md │ │ │ │ ├── sample │ │ │ │ │ ├── bootstrapck-sample.html │ │ │ │ │ ├── css │ │ │ │ │ │ └── bootstrapck-sample.css │ │ │ │ │ └── js │ │ │ │ │ │ ├── analytics.js │ │ │ │ │ │ └── jquery-1.11.0.min.js │ │ │ │ ├── scss │ │ │ │ │ ├── browser-specific │ │ │ │ │ │ ├── gecko │ │ │ │ │ │ │ └── editor_gecko.scss │ │ │ │ │ │ ├── ie │ │ │ │ │ │ │ ├── dialog_ie.scss │ │ │ │ │ │ │ └── editor_ie.scss │ │ │ │ │ │ ├── ie7 │ │ │ │ │ │ │ ├── dialog_ie7.scss │ │ │ │ │ │ │ └── editor_ie7.scss │ │ │ │ │ │ ├── ie8 │ │ │ │ │ │ │ ├── dialog_ie8.scss │ │ │ │ │ │ │ └── editor_ie8.scss │ │ │ │ │ │ ├── iequirks │ │ │ │ │ │ │ ├── dialog_iequirks.scss │ │ │ │ │ │ │ └── editor_iequirks.scss │ │ │ │ │ │ └── opera │ │ │ │ │ │ │ └── dialog_opera.scss │ │ │ │ │ ├── components │ │ │ │ │ │ ├── _colorpanel.scss │ │ │ │ │ │ ├── _elementspath.scss │ │ │ │ │ │ ├── _mainui.scss │ │ │ │ │ │ ├── _menu.scss │ │ │ │ │ │ ├── _panel.scss │ │ │ │ │ │ ├── _presets.scss │ │ │ │ │ │ ├── _reset.scss │ │ │ │ │ │ ├── _richcombo.scss │ │ │ │ │ │ ├── _toolbar.scss │ │ │ │ │ │ └── editor.scss │ │ │ │ │ ├── config │ │ │ │ │ │ ├── _colors.scss │ │ │ │ │ │ ├── _config.scss │ │ │ │ │ │ └── _defaults.scss │ │ │ │ │ └── dialog │ │ │ │ │ │ └── dialog.scss │ │ │ │ └── skin.js │ │ │ ├── bootstrapck_dark │ │ │ │ ├── .temp │ │ │ │ │ └── css │ │ │ │ │ │ ├── dialog.css │ │ │ │ │ │ ├── dialog_ie.css │ │ │ │ │ │ ├── dialog_ie7.css │ │ │ │ │ │ ├── dialog_ie8.css │ │ │ │ │ │ ├── dialog_iequirks.css │ │ │ │ │ │ ├── dialog_opera.css │ │ │ │ │ │ ├── editor.css │ │ │ │ │ │ ├── editor_gecko.css │ │ │ │ │ │ ├── editor_ie.css │ │ │ │ │ │ ├── editor_ie7.css │ │ │ │ │ │ ├── editor_ie8.css │ │ │ │ │ │ └── editor_iequirks.css │ │ │ │ ├── dialog.css │ │ │ │ ├── dialog_ie.css │ │ │ │ ├── dialog_ie7.css │ │ │ │ ├── dialog_ie8.css │ │ │ │ ├── dialog_iequirks.css │ │ │ │ ├── dialog_opera.css │ │ │ │ ├── editor.css │ │ │ │ ├── editor_gecko.css │ │ │ │ ├── editor_ie.css │ │ │ │ ├── editor_ie7.css │ │ │ │ ├── editor_ie8.css │ │ │ │ ├── editor_iequirks.css │ │ │ │ ├── icons.png │ │ │ │ ├── icons_hidpi.png │ │ │ │ ├── images │ │ │ │ │ ├── arrow.png │ │ │ │ │ ├── close.png │ │ │ │ │ ├── hidpi │ │ │ │ │ │ ├── close.png │ │ │ │ │ │ ├── lock-open.png │ │ │ │ │ │ ├── lock.png │ │ │ │ │ │ ├── refresh.png │ │ │ │ │ │ ├── removequote.png │ │ │ │ │ │ └── splitquote.png │ │ │ │ │ ├── lock-open.png │ │ │ │ │ ├── lock.png │ │ │ │ │ ├── refresh.png │ │ │ │ │ ├── removequote.png │ │ │ │ │ └── splitquote.png │ │ │ │ ├── readme.md │ │ │ │ └── skin.js │ │ │ └── kama │ │ │ │ ├── dialog.css │ │ │ │ ├── dialog_ie.css │ │ │ │ ├── dialog_ie7.css │ │ │ │ ├── dialog_ie8.css │ │ │ │ ├── dialog_iequirks.css │ │ │ │ ├── editor.css │ │ │ │ ├── editor_ie.css │ │ │ │ ├── editor_ie7.css │ │ │ │ ├── editor_ie8.css │ │ │ │ ├── editor_iequirks.css │ │ │ │ ├── icons.png │ │ │ │ ├── icons_hidpi.png │ │ │ │ ├── images │ │ │ │ ├── dialog_sides.gif │ │ │ │ ├── dialog_sides.png │ │ │ │ ├── dialog_sides_rtl.png │ │ │ │ ├── mini.gif │ │ │ │ ├── spinner.gif │ │ │ │ ├── sprites.png │ │ │ │ ├── sprites_ie6.png │ │ │ │ └── toolbar_start.gif │ │ │ │ └── readme.md │ │ └── styles.js │ │ ├── d3-3.5.17 │ │ └── d3.min.js │ │ ├── farahey-1.1.2 │ │ └── farahey.js │ │ ├── fullcalendar-3.10.5 │ │ └── fullcalendar.min.js │ │ ├── jquery-3.7.1 │ │ └── jquery.min.js │ │ ├── jquery-browser-detection │ │ └── jquery-browser-detection.js │ │ ├── jquery-migrate-3.4.1 │ │ └── jquery-migrate.min.js │ │ ├── jquery-pubsub │ │ └── pubsub.js │ │ ├── jquery-tablesorter-2.31.3 │ │ └── jquery.tablesorter.min.js │ │ ├── jquery-ui-1.13.2 │ │ └── jquery-ui.min.js │ │ ├── jquery-ui-touch-punch-0.2.3 │ │ └── jquery.ui.touch-punch.js │ │ ├── jquery-validate-1.19.5 │ │ └── jquery.validate.min.js │ │ ├── jscolor-2.5.2 │ │ └── jscolor.min.js │ │ ├── jsplumb-1.7.6 │ │ └── jsplumb.min.js │ │ ├── jsplumb-labelspacer │ │ └── label-spacer.js │ │ ├── jstree-3.3.16 │ │ └── jstree.min.js │ │ ├── momentjs-2.30.1 │ │ └── moment.min.js │ │ ├── nvd3-1.8.6 │ │ ├── models │ │ │ ├── lineChart.js │ │ │ ├── multiBarChart.js │ │ │ └── stackedAreaChart.js │ │ └── nv.d3.min.js │ │ ├── rgb-color-2.1.2 │ │ └── rgbcolor.min.js │ │ └── stacktrace-2.0.2 │ │ └── stacktrace-with-promises-and-json-polyfills.min.js │ └── skins │ ├── Agent │ ├── blue │ │ └── css │ │ │ └── Base.ColorTheme.css │ ├── dark │ │ └── css │ │ │ ├── Base.ColorTheme.css │ │ │ ├── Base.Modernize.css │ │ │ ├── Base.Responsive.css │ │ │ └── Base.Sidebar.css │ └── default │ │ ├── css │ │ ├── Base.ColorTheme.css │ │ ├── Base.Dialog.css │ │ ├── Base.Footer.css │ │ ├── Base.Form.css │ │ ├── Base.Header.css │ │ ├── Base.LinkGraph.css │ │ ├── Base.Login.css │ │ ├── Base.Modernize.css │ │ ├── Base.Overview.css │ │ ├── Base.Print.css │ │ ├── Base.ProcessManagement.css │ │ ├── Base.Responsive.css │ │ ├── Base.Sidebar.css │ │ ├── Base.Statistics.css │ │ ├── Base.Table.css │ │ ├── Base.Tooltip.css │ │ ├── Base.Widget.css │ │ ├── Base.css │ │ └── thirdparty │ │ │ ├── fontawesome │ │ │ ├── FontAwesome.otf │ │ │ ├── font-awesome.css │ │ │ ├── fontawesome-webfont.eot │ │ │ ├── fontawesome-webfont.svg │ │ │ ├── fontawesome-webfont.ttf │ │ │ ├── fontawesome-webfont.woff │ │ │ └── fontawesome-webfont.woff2 │ │ │ ├── fullcalendar-3.10.5 │ │ │ └── fullcalendar.min.css │ │ │ ├── jquery-ui-1.13.2 │ │ │ ├── images │ │ │ │ ├── ui-icons_444444_256x240.png │ │ │ │ ├── ui-icons_555555_256x240.png │ │ │ │ ├── ui-icons_777620_256x240.png │ │ │ │ ├── ui-icons_777777_256x240.png │ │ │ │ ├── ui-icons_cc0000_256x240.png │ │ │ │ └── ui-icons_ffffff_256x240.png │ │ │ └── jquery-ui.min.css │ │ │ ├── jstree-3.3.16 │ │ │ └── themes │ │ │ │ └── default │ │ │ │ ├── 32px.png │ │ │ │ ├── 40px.png │ │ │ │ ├── style.min.css │ │ │ │ └── throbber.gif │ │ │ └── nvd3-1.8.6 │ │ │ └── nv.d3.min.css │ │ └── img │ │ ├── Answered.png │ │ ├── EscaNear_bg.png │ │ ├── Esca_bg.png │ │ ├── GraphComputer.png │ │ ├── GraphComputerGray.png │ │ ├── GraphDefault.png │ │ ├── GraphDefaultGray.png │ │ ├── GraphHardware.png │ │ ├── GraphHardwareGray.png │ │ ├── GraphLocation.png │ │ ├── GraphLocationGray.png │ │ ├── GraphNetwork.png │ │ ├── GraphNetworkGray.png │ │ ├── GraphSoftware.png │ │ ├── GraphSoftwareGray.png │ │ ├── IncGreen.png │ │ ├── IncRed.png │ │ ├── IncYellow.png │ │ ├── KIX17_Login.png │ │ ├── KIX17_Logo.png │ │ ├── KIX17_Responsive_Logo.png │ │ ├── NoFwd.png │ │ ├── NoRe.png │ │ ├── OK.png │ │ ├── ProgressBarArrow.png │ │ ├── ProgressBarArrowActive.png │ │ ├── ProgressBarIsolator.png │ │ ├── columnselection.png │ │ ├── direction-incoming.png │ │ ├── direction-internal.png │ │ ├── direction-outgoing.png │ │ ├── dnd_placeholder_bg.png │ │ ├── email-external.png │ │ ├── email-internal.png │ │ ├── email-notification-ext.png │ │ ├── email-notification-int.png │ │ ├── empty.png │ │ ├── fax.png │ │ ├── filter_add.png │ │ ├── filter_add_hover.png │ │ ├── filter_remove.png │ │ ├── filter_remove_hover.png │ │ ├── handle.png │ │ ├── help-small.png │ │ ├── icon_resize_horizontal.png │ │ ├── icon_resize_vertical.png │ │ ├── icons │ │ ├── KIX17.ico │ │ ├── apple-touch-icon.png │ │ ├── certificate-plus.png │ │ ├── certificate.png │ │ ├── cross.png │ │ ├── cross_sw.png │ │ ├── folder-small.png │ │ ├── importexport_arrow_down.png │ │ ├── importexport_arrow_down_disabled.png │ │ ├── importexport_arrow_up.png │ │ ├── importexport_arrow_up_disabled.png │ │ ├── monitor.png │ │ ├── plus-button.png │ │ ├── printer.png │ │ ├── reports.png │ │ └── tick.png │ │ ├── inputfield_tree.png │ │ ├── note-external.png │ │ ├── note-internal.png │ │ ├── note-report.png │ │ ├── note-supplier-external.png │ │ ├── note-supplier-internal.png │ │ ├── overviewcontrol_checkbox.png │ │ ├── overviewcontrol_line.png │ │ ├── phone.png │ │ ├── sms.png │ │ ├── source │ │ ├── action_hover.psd │ │ ├── actionrow_bg.psd │ │ ├── actionrow_wrapper.psd │ │ ├── agent_tabs_isolator.psd │ │ ├── arrow_top.psd │ │ ├── arrows.psd │ │ ├── articlefilter.psd │ │ ├── articleview.psd │ │ ├── breadcrumb_bg.psd │ │ ├── bubbles.psd │ │ ├── button_bg.psd │ │ ├── controlrow.psd │ │ ├── controlrow_isolator.psd │ │ ├── controlrow_sprite.psd │ │ ├── gradient_dark_small.psd │ │ ├── gradient_light.psd │ │ ├── gradient_lightdark.psd │ │ ├── header_bg.psd │ │ ├── navigation_shadow_bottom.psd │ │ ├── navigation_shadow_top.psd │ │ ├── navigation_shadow_wrapper.psd │ │ ├── navigation_sprite.psd │ │ ├── navigation_ul_bg.psd │ │ ├── navigation_ul_shaddow.psd │ │ ├── navigation_underline_bg.psd │ │ ├── popup_head_bg.psd │ │ ├── reload.psd │ │ ├── search_bg.psd │ │ ├── tab_isolator_light.psd │ │ ├── table_large_hover.psd │ │ ├── table_medium_hover.psd │ │ ├── table_medium_hover_bottom.psd │ │ ├── table_small_hover_bg.psd │ │ ├── table_small_hover_door.psd │ │ ├── tablelarge_accordion.psd │ │ ├── tablelarge_accordion_activeline.psd │ │ ├── tablelarge_accordion_activeline_corners.psd │ │ ├── tablelarge_accordion_closedline.psd │ │ ├── tablelarge_accordion_closedline_corners.psd │ │ ├── tabs_active_bg.psd │ │ ├── tabs_door_bg.psd │ │ ├── tabs_hover_bg.psd │ │ ├── tabs_isolator.psd │ │ ├── tabs_splitter_bg.psd │ │ ├── tabs_wrapper.psd │ │ ├── thead_isolator.psd │ │ ├── thead_sort_bg.psd │ │ ├── thead_splitter_bg.psd │ │ ├── toggle_arrow.psd │ │ ├── tr_bg.psd │ │ ├── tr_hover.psd │ │ ├── triangle_bg.psd │ │ ├── widget.psd │ │ ├── widget_gradient.psd │ │ ├── zoom_sprite.psd │ │ └── zoom_sprite_extended.xcf │ │ ├── tab_isolator.png │ │ ├── tab_isolator_light.png │ │ ├── textmodule.png │ │ ├── thead_isolator.png │ │ ├── tm_category.png │ │ ├── webrequest.png │ │ └── widget_bg_100.png │ └── Customer │ ├── blue │ └── css │ │ └── Base.ColorTheme.css │ └── default │ ├── css │ ├── Base.ColorTheme.css │ ├── Base.Dialog.css │ ├── Base.Footer.css │ ├── Base.Form.css │ ├── Base.Header.css │ ├── Base.Login.css │ ├── Base.Modernize.css │ ├── Base.Overview.css │ ├── Base.Print.css │ ├── Base.Responsive.css │ ├── Base.Sidebar.css │ ├── Base.Table.css │ ├── Base.Tooltip.css │ ├── Base.Widget.css │ ├── Base.css │ └── thirdparty │ │ ├── fontawesome │ │ ├── FontAwesome.otf │ │ ├── font-awesome.css │ │ ├── fontawesome-webfont.eot │ │ ├── fontawesome-webfont.svg │ │ ├── fontawesome-webfont.ttf │ │ └── fontawesome-webfont.woff │ │ ├── jquery-ui-1.13.2 │ │ ├── images │ │ │ ├── ui-icons_444444_256x240.png │ │ │ ├── ui-icons_555555_256x240.png │ │ │ ├── ui-icons_777620_256x240.png │ │ │ ├── ui-icons_777777_256x240.png │ │ │ ├── ui-icons_cc0000_256x240.png │ │ │ └── ui-icons_ffffff_256x240.png │ │ └── jquery-ui.min.css │ │ └── jstree-3.3.16 │ │ └── themes │ │ └── default │ │ ├── 32px.png │ │ ├── 40px.png │ │ ├── style.min.css │ │ └── throbber.gif │ └── img │ ├── KIX17_Login.png │ ├── KIX17_Logo.png │ ├── KIX17_Responsive_Logo.png │ ├── icons │ └── KIX17.ico │ ├── inputfield_tree.png │ └── widget_bg_100.png ├── log └── .gitkeep ├── packagesetup └── .gitkeep ├── processes └── examples │ ├── Application_for_leave.yml │ ├── Application_for_leave_post.pm │ ├── Application_for_leave_pre.pm │ └── Base.pm ├── sessions └── .gitkeep ├── spool └── .gitkeep ├── stats ├── FAQ-FAQAccess.xml ├── ITSMStats-001-Ticket.xml ├── ITSMStats-002-Ticket.xml ├── ITSMStats-003-Ticket.xml ├── ITSMStats-004-Ticket.xml ├── ITSMStats-005-Ticket.xml ├── ITSMStats-006-Ticket.xml ├── ITSMStats-007-Ticket.xml ├── ITSMStats-008-Ticket.xml ├── ITSMStats-009-Ticket.xml ├── ITSMStats-010-Ticket.xml ├── ITSMStats-011-Ticket.xml ├── ITSMStats-012-Ticket.xml ├── ITSMStats-013-Ticket.xml ├── ITSMStats-014-Ticket.xml ├── ITSMStats-015-Ticket.xml ├── ITSMStats-016-Ticket.xml ├── ITSMStats-100-ITSMConfigItem.xml ├── ITSMStats-101-ITSMConfigItem.xml ├── ITSMStats-102-ITSMConfigItem.xml ├── ITSMStats-103-ITSMConfigItem.xml ├── ITSMStats-200-ITSMTicketFirstLevelSolutionRate.xml ├── ITSMStats-201-ITSMTicketFirstLevelSolutionRate.xml ├── ITSMStats-202-ITSMTicketFirstLevelSolutionRate.xml ├── ITSMStats-203-ITSMTicketFirstLevelSolutionRate.xml ├── ITSMStats-204-ITSMTicketFirstLevelSolutionRate.xml ├── ITSMStats-205-ITSMTicketFirstLevelSolutionRate.xml ├── ITSMStats-206-ITSMTicketFirstLevelSolutionRate.xml ├── ITSMStats-207-ITSMTicketFirstLevelSolutionRate.xml ├── ITSMStats-208-ITSMTicketFirstLevelSolutionRate.xml ├── ITSMStats-209-ITSMTicketFirstLevelSolutionRate.xml ├── ITSMStats-300-ITSMTicketSolutionTimeAverage.xml ├── ITSMStats-301-ITSMTicketSolutionTimeAverage.xml ├── ITSMStats-302-ITSMTicketSolutionTimeAverage.xml ├── ITSMStats-303-ITSMTicketSolutionTimeAverage.xml ├── ITSMStats-304-ITSMTicketSolutionTimeAverage.xml ├── ITSMStats-305-ITSMTicketSolutionTimeAverage.xml ├── ITSMStats-306-ITSMTicketSolutionTimeAverage.xml ├── ITSMStats-307-ITSMTicketSolutionTimeAverage.xml ├── ITSMStats-308-ITSMTicketSolutionTimeAverage.xml ├── ITSMStats-309-ITSMTicketSolutionTimeAverage.xml ├── ListOfOpenTicketsSortedByTimeLeftUntilEscalationDeadlineExpires.de.xml ├── ListOfOpenTicketsSortedByTimeLeftUntilEscalationDeadlineExpires.en.xml ├── ListOfOpenTicketsSortedByTimeLeftUntilResponseDeadlineExpires.de.xml ├── ListOfOpenTicketsSortedByTimeLeftUntilResponseDeadlineExpires.en.xml ├── ListOfOpenTicketsSortedByTimeLeftUntilSolutionDeadlineExpires.de.xml ├── ListOfOpenTicketsSortedByTimeLeftUntilSolutionDeadlineExpires.en.xml ├── ListOfTheMostTimeConsumingTickets.de.xml ├── ListOfTheMostTimeConsumingTickets.en.xml ├── ListOfTicketsClosedLastMonth.de.xml ├── ListOfTicketsClosedLastMonth.en.xml ├── ListOfTicketsClosedSortedByResponseTime.de.xml ├── 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