├── CODE_OF_CONDUCT.md ├── FSI in a Day - Lab 01 - Unified customer profile.pdf ├── FSI in a Day Lab - Customer Onboarding.pdf ├── LICENSE ├── Microsoft Cloud for Financial Services In A Day - Environment Assignments - 11-16.pdf ├── Microsoft-Cloud-For-FSI ├── Microsoft-Cloud-For-Healthcare ├── Healthbot-Service-Samples │ └── Triage-Handoff-Escalation │ │ ├── Images │ │ ├── EnableTeams.png │ │ ├── RestoreScreen.png │ │ └── SettingsScreen.png │ │ ├── README.md │ │ └── Sample Scenario - Triage, Handoff and Escalation.hbs ├── In-A-Day │ ├── V2 │ │ ├── Entity-Relationship Diagrams │ │ │ ├── Healthcare_ERD.vsdx │ │ │ ├── Healthcare_ERD_CarePlan.jpg │ │ │ ├── Healthcare_ERD_CarePlan.vsdx │ │ │ ├── Healthcare_ERD_ClinicalDetails.jpg │ │ │ ├── Healthcare_ERD_ClinicalDetails.vsdx │ │ │ ├── Healthcare_ERD_PatientDetails.jpg │ │ │ └── Healthcare_ERD_PatientDetails.vsdx │ │ ├── Lab Resources │ │ │ ├── AdaptiveCardForMedicationRefill.txt │ │ │ └── Old_AdaptiveCardForAppointment.txt │ │ ├── Original Files │ │ │ ├── Healthcare in a Day - Lab 01 - Care Management.docx │ │ │ ├── Healthcare in a Day - Lab 02 - Patient Outreach.docx │ │ │ ├── Healthcare in a Day - Lab 03 - Home Health.docx │ │ │ ├── Healthcare in a Day - Lab 04 - Azure Health Bot.docx │ │ │ ├── Healthcare in a Day - Lab 05 - Patient Access & Service Center.docx │ │ │ ├── Healthcare in a Day - Lab 06 - Virtual Visits.docx │ │ │ └── readme.txt │ │ ├── PDFs │ │ │ ├── Healthcare Industry Labs - 1 - Microsoft Cloud for Healthcare Overview.pdf │ │ │ ├── Healthcare Industry Labs - 2 - Microsoft Cloud Solution Center.pdf │ │ │ ├── Healthcare Industry Labs - 3 - Healthcare Data Model.pdf │ │ │ ├── Healthcare Industry Labs - Lab 01 - Care Management.pdf │ │ │ ├── Healthcare Industry Labs - Lab 02 - Patient Outreach.pdf │ │ │ ├── Healthcare Industry Labs - Lab 03 - Home Health.pdf │ │ │ ├── Healthcare Industry Labs - Lab 04 - Azure Health Bot - Day 1.pdf │ │ │ ├── Healthcare Industry Labs - Lab 04 - Azure Health Bot.pdf │ │ │ ├── Healthcare Industry Labs - Lab 05 - Patient Access & Service Center.pdf │ │ │ ├── Healthcare Industry Labs - Lab 06 - Virtual Care v2.pdf │ │ │ └── Healthcare Industry Labs - Lab 06 - Virtual Care.pdf │ │ └── readme.txt │ ├── V3 │ │ ├── Healthcare in a Day - Lab 01 - Care Management.docx │ │ ├── Healthcare in a Day - Lab 02 - Patient Outreach.docx │ │ ├── Healthcare in a Day - Lab 03 - Home Health.docx │ │ ├── Healthcare in a Day - Lab 04 - Azure Health Bot.docx │ │ ├── Healthcare in a Day - Lab 05 - Patient Access & Service Center.docx │ │ ├── Healthcare in a Day - Lab 06 - Virtual Visits.docx │ │ └── readme.txt │ └── readme.txt ├── MS-Learn │ ├── Videos │ │ └── readme.txt │ └── readme.txt └── readme.txt ├── Microsoft-Cloud-For-Retail └── In-A-Day-Labs │ ├── Lab Resources │ └── MC4R-Clarity.zip │ ├── MCR In A Day - Training Information - April 27-28 2022.pdf │ ├── MCR in a Day - Lab 01 - Seamless Customer Service.pdf │ ├── MCR in a Day - Lab 02 - Microsoft Clarity.pdf │ ├── MCR in a Day - Lab 03 - Microsoft Teams Integration with D365 Commerce.pdf │ ├── MCR in a Day - Lab 04 - Intelligent Order Management.pdf │ └── MCR in a Day - Lab 05 - Retail Churn Model.pdf ├── Microsoft-Cloud-For-Sustainability └── In-A-Day │ └── Lab exercises documents.zip ├── Microsoft-Cloud-for-Financial-Services └── In-A-Day │ ├── FSI in A Day - Environment Assignments - 12-07.pdf │ ├── FSI in a Day - Lab 01 - Unified customer profile.pdf │ ├── FSI in a Day - Lab 02 - Customer Onboarding.pdf │ ├── FSI in a Day - Lab 03 - Collaboration Manager for Loans.pdf │ ├── FSI in a Day - Session 1 - Microsoft Cloud for FSI Overview.pdf │ ├── FSI in a Day - Session 2 - Microsoft Cloud for Financial Services Data Model.pdf │ ├── FSI in a Day - Session 3 - Microsoft Cloud Solution Center.pdf │ └── Lab-Resources │ ├── FSI Model.pbix │ └── FSI Model.xlsm ├── README.md ├── SECURITY.md └── SUPPORT.md /CODE_OF_CONDUCT.md: -------------------------------------------------------------------------------- 1 | # Microsoft Open Source Code of Conduct 2 | 3 | This project has adopted the [Microsoft Open Source Code of Conduct](https://opensource.microsoft.com/codeofconduct/). 4 | 5 | Resources: 6 | 7 | - [Microsoft Open Source Code of Conduct](https://opensource.microsoft.com/codeofconduct/) 8 | - [Microsoft Code of Conduct FAQ](https://opensource.microsoft.com/codeofconduct/faq/) 9 | - Contact [opencode@microsoft.com](mailto:opencode@microsoft.com) with questions or concerns 10 | -------------------------------------------------------------------------------- /FSI in a Day - Lab 01 - Unified customer profile.pdf: -------------------------------------------------------------------------------- https://raw.githubusercontent.com/microsoft/BAS-Ecosystem-Engineering/a6e6a93cfac8e11902847445bca2a7fb40d51785/FSI in a Day - Lab 01 - Unified customer profile.pdf -------------------------------------------------------------------------------- /FSI in a Day Lab - Customer Onboarding.pdf: -------------------------------------------------------------------------------- https://raw.githubusercontent.com/microsoft/BAS-Ecosystem-Engineering/a6e6a93cfac8e11902847445bca2a7fb40d51785/FSI in a Day Lab - Customer Onboarding.pdf -------------------------------------------------------------------------------- /LICENSE: -------------------------------------------------------------------------------- 1 | MIT License 2 | 3 | Copyright (c) Microsoft Corporation. 4 | 5 | Permission is hereby granted, free of charge, to any person obtaining a copy 6 | of this software and associated documentation files (the "Software"), to deal 7 | in the Software without restriction, including without limitation the rights 8 | to use, copy, modify, merge, publish, distribute, sublicense, and/or sell 9 | copies of the Software, and to permit persons to whom the Software is 10 | furnished to do so, subject to the following conditions: 11 | 12 | The above copyright notice and this permission notice shall be included in all 13 | copies or substantial portions of the Software. 14 | 15 | THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR 16 | IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, 17 | FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE 18 | AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER 19 | LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, 20 | OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE 21 | SOFTWARE 22 | -------------------------------------------------------------------------------- /Microsoft Cloud for Financial Services In A Day - Environment Assignments - 11-16.pdf: -------------------------------------------------------------------------------- https://raw.githubusercontent.com/microsoft/BAS-Ecosystem-Engineering/a6e6a93cfac8e11902847445bca2a7fb40d51785/Microsoft Cloud for Financial Services In A Day - Environment Assignments - 11-16.pdf -------------------------------------------------------------------------------- /Microsoft-Cloud-For-FSI: -------------------------------------------------------------------------------- 1 | 2 | -------------------------------------------------------------------------------- /Microsoft-Cloud-For-Healthcare/Healthbot-Service-Samples/Triage-Handoff-Escalation/Images/EnableTeams.png: -------------------------------------------------------------------------------- https://raw.githubusercontent.com/microsoft/BAS-Ecosystem-Engineering/a6e6a93cfac8e11902847445bca2a7fb40d51785/Microsoft-Cloud-For-Healthcare/Healthbot-Service-Samples/Triage-Handoff-Escalation/Images/EnableTeams.png -------------------------------------------------------------------------------- /Microsoft-Cloud-For-Healthcare/Healthbot-Service-Samples/Triage-Handoff-Escalation/Images/RestoreScreen.png: -------------------------------------------------------------------------------- https://raw.githubusercontent.com/microsoft/BAS-Ecosystem-Engineering/a6e6a93cfac8e11902847445bca2a7fb40d51785/Microsoft-Cloud-For-Healthcare/Healthbot-Service-Samples/Triage-Handoff-Escalation/Images/RestoreScreen.png -------------------------------------------------------------------------------- /Microsoft-Cloud-For-Healthcare/Healthbot-Service-Samples/Triage-Handoff-Escalation/Images/SettingsScreen.png: -------------------------------------------------------------------------------- https://raw.githubusercontent.com/microsoft/BAS-Ecosystem-Engineering/a6e6a93cfac8e11902847445bca2a7fb40d51785/Microsoft-Cloud-For-Healthcare/Healthbot-Service-Samples/Triage-Handoff-Escalation/Images/SettingsScreen.png -------------------------------------------------------------------------------- /Microsoft-Cloud-For-Healthcare/Healthbot-Service-Samples/Triage-Handoff-Escalation/README.md: -------------------------------------------------------------------------------- 1 | # Bot Triage, Handoff and Escalation to a human agent - sample scenario 2 | This repository contains a healthbot service(.hbs) file which consists of some sample Assets (such as Scenarios and Language models) required to quickly demonstrate the integration of Microsoft Health Bot service with Microsoft Cloud for Healthcare solutions. 3 | 4 | It provides an example of a multi-turn welcome scenario, a patient triage scenario and the ability to escalate a conversation to a human agent in Patient Service Center at any point during the conversation. 5 | 6 | This should enable you to quickly demo a full-fledged healthbot and its escalation capabilities from Patient Access Portal's chat widget. 7 | 8 | ## Prerequisites 9 | Before deploying the samples scenario make sure that: 10 | * [Microsoft Cloud for Healthcare solutions](https://docs.microsoft.com/en-us/dynamics365/industry/healthcare/deploy) have been successfully deployed. 11 | * [Microsoft Healthcare bot instance](https://docs.microsoft.com/en-us/healthbot/quickstart-createyourhealthcarebot) is created 12 | 13 | __NOTE: The Microsoft Health Bot service must be configured in the same Azure Active Directory (Azure AD) tenant as your Dynamics 365 or Microsoft Dataverse environment used for Patient Service Center.__ 14 | * No scenarios are created in this instance as during the samples deployment if the assets in this repository file have names that conflict with the assets in your bot, they will overwrite the existing bot assets. 15 | 16 | ## Deployment 17 | 18 | 1. Download the repository into your local folder. 19 | 2. On the top right corner, click on Settings and then click on Restore button. 20 | 21 | ![](https://github.com/microsoft/BAS-Ecosystem-Engineering/blob/main/Microsoft-Cloud-For-Healthcare/Healthbot-Service-Samples/Triage-Handoff-Escalation/Images/SettingsScreen.png) 22 | 23 | 3. Use the file picker to locate the downloaded hbs file, type Restore in the bottom field and click on Restore button. 24 | 25 | ![](https://github.com/microsoft/BAS-Ecosystem-Engineering/blob/main/Microsoft-Cloud-For-Healthcare/Healthbot-Service-Samples/Triage-Handoff-Escalation/Images/RestoreScreen.png) 26 | 27 | 4. Navigate to Intergation >> Channels and enable the "Teams" channel (if not already enabled). Click the "View" option and copy your bot ID to the clipboard. 28 | 29 | ![](https://github.com/microsoft/BAS-Ecosystem-Engineering/blob/main/Microsoft-Cloud-For-Healthcare/Healthbot-Service-Samples/Triage-Handoff-Escalation/Images/EnableTeams.png) 30 | 31 | __NOTE: The below steps are required only if you haven’t__ 32 | 33 | * Created a bot user in Dynamics 365 34 | * Configured Queues, workstreams and chat widgets in Dynamics 365 35 | * Embedded chat widget code in Portal Management. 36 | 5. Create a bot user by following the below steps: 37 | 38 | a. Navigate to your Dynamics 365 organization and go to Settings > Security > Users. 39 | 40 | b. In the view drop-down, select Application Users. 41 | 42 | c. Select New. 43 | 44 | d. In the Uses drop-down, select Application User. 45 | 46 | e. On the New User page, enter or select the following information: 47 | 48 | 49 | * User Name: User name of the bot. It is not displayed in the chat widget. 50 | 51 | * Application ID: An application ID for any valid (non-expired) application created in Azure Active Directory (Azure AD) for the same tenant. It is not used by the bot in Omnichannel for Customer Service. 52 | 53 | * Full Name: Name of the bot to be displayed in the chat widget. 54 | 55 | * Primary Email: Enter a dummy email address. It is not used by the bot in Omnichannel for Customer Service. 56 | 57 | * User type: Select Bot application user. 58 | 59 | * Bot application ID: Bot's ID you copied in the previous step(Step 4). 60 | For more information on creating an application user, see [Create an application user](https://docs.microsoft.com/en-us/dynamics365/customer-engagement/developer/use-multi-tenant-server-server-authentication#create-an-application-user--associated-with-the-registered-application--in-). 61 | 62 | f. Save the record. 63 | 64 | g. Select Manage Roles on the command bar. 65 | 66 | h. In the Manage User Roles window, select Omnichannel agent, and then select OK. 67 | 6. Configure a default queue with basic routing in the underlying Dynamics 365 Omnichannel application. 68 | 69 | a. Navigate to the Dynamics 365 Omnichannel Administration App. 70 | 71 | b. Open the Queues list. 72 | 73 | c. Open Default Queue and make sure the priority is set high enough and that, under Users (Agents), only the bot user that you created earlier is listed. Ensure that the bot capacity in the user record is set appropriately. [Learn more about capacity](https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/users-user-profiles#capacity) 74 | 75 | d. Create a new queue to escalate to your service agents with a priority lower than your default queue with the bot. Add the appropriate service agents to the Users (Agents) list. Don't add the bot application user here. 76 | 77 | e. Open the work stream associated with the chat widget, or create and select a new one, while setting the channel to Live chat. [Learn more about work streams](https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/work-streams-introduction) 78 | 79 | f. With the work stream record opened, open the Context variables tab and create a new context variable. Ensure that Type is set to Number. 80 | 81 | g. Navigate back to the work stream and open the Routing rule tab. 82 | 83 | • Create a new rule for the default queue with the Health Bot without a condition. 84 | 85 | • Create a new rule for the Agent queue with a condition (for example: Context variable > EscalateToAgent > Equals > 1). 86 | 87 | h. Create a new chat widget and associate the work stream with the chat widget. 88 | 89 | 7. Embed Microsoft Health bot into Patient Access Portal. 90 | 91 | a. In Patient Service Center, navigate to the chat widget record you want to embed and open it. 92 | 93 | b. Copy the code snippet under Widget snippet. This code will be used to embed the chat into the portal. 94 | 95 | c. Navigate to your Portal Management App and open the Content Snippets list. 96 | 97 | d. Look for an existing Chat Widget Code snippet and open it. 98 | 99 | e. In the Value > HTML window, paste your widget snippet code from Step 7(b) and save. 100 | 101 | f. Restart the Patient Access Portal from Power Platform Admin Center. 102 | 103 | Now you can navigate to the Patient Access Portal and follow the steps in the portal’s chat widget to demonstrate the sample healthbot scenarios which was imported from this repo. 104 | -------------------------------------------------------------------------------- /Microsoft-Cloud-For-Healthcare/Healthbot-Service-Samples/Triage-Handoff-Escalation/Sample Scenario - Triage, Handoff and Escalation.hbs: -------------------------------------------------------------------------------- 1 | â‹æ¸1¬FÑúbÖøâ†*‹VgЋv3‚[͹Æ8šKíp:Yˆ€ß{„j|1e¨ÈÝz^V늍#«Tdß³í(ª‚D…Ž^,mö˜›pÔ_Ð4ÍnÉMON<¯)Å#$c¶JÄ·8%‡d¼£?1±örÁ°`yÕañQÙ g=ò(º«8Ñ­Ã)͌.”új¡:<Ã;QçÛR·B7 ±YœZ­ò¾Ø̃©g=nmó ª=X±åxM'~K¨ÅTdd·%¾E¿é¢¸JeæKØÅL‘¤Bçð‚›½£ŠLMØˆ³,wŠ…ˆ®Xœ³JÍÓQN ëæ<²@rZ±|?'c$Èf_Dú!Š7ÏÁØ Bí£ÒÙL‘½¤Àë…ùZ?}¤×DDìZu¢‡þü$„ñœûyo µ§¸j 2 | <‹ üzV°ÚO*Ò?xa¢i;R£Cïrb$ ,Q…ELÚ6²”áò8_ìf´rBÊ8ä<ÑgÓl¤£je€cŽk¤€ÄöÖ&”ÜÄÉáÈÀJŒ£œ‚ÎS ™Íföôê|{·)ÿ3QëvG ùTÜÏ­ }ËÎaÛ)úÀðÔßÝ/X‘‡sŸÜOßK®ëiv¾¨å 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Industry Clouds Partner and Customer Growth Engineering team, which is part of Microsoft Industry Clouds Group. We work side by side with the teams responsible for our solutions such as the Microsoft Cloud for Healthcare, Microsoft Cloud for Retail, Microsoft Cloud for Financial Services and also dependent technologies such as Dataverse, Power Platform, Azure API for FHIR, Healthcare bot service and more. Through our POCs and collaboration with our dev teams, we bring you these reference samples. As we work with customers, partners, and co-workers, we frequently come across requests for samples for end to end demos/implementations of our solutions. For example, how can I demonstrate the triage process and agent escalation scenario in Patient Portal Chat? These questions and scenarios then become the basis for our samples and code snippets. We generalize the design for greater suitability and impact. As you look through this repository, which will be updated over time, you will see some typical 'hello world' examples as well as more complex solutions. We conduct peer reviews to bring you the best practices for using the Microsoft technologies. We invite you to ask questions, make suggestions and share use cases which we might consider for future posts. 4 | 5 | ## Contributing 6 | 7 | This project welcomes contributions and suggestions. Most contributions require you to agree to a 8 | Contributor License Agreement (CLA) declaring that you have the right to, and actually do, grant us 9 | the rights to use your contribution. For details, visit https://cla.opensource.microsoft.com. 10 | 11 | When you submit a pull request, a CLA bot will automatically determine whether you need to provide 12 | a CLA and decorate the PR appropriately (e.g., status check, comment). Simply follow the instructions 13 | provided by the bot. You will only need to do this once across all repos using our CLA. 14 | 15 | This project has adopted the [Microsoft Open Source Code of Conduct](https://opensource.microsoft.com/codeofconduct/). 16 | For more information see the [Code of Conduct FAQ](https://opensource.microsoft.com/codeofconduct/faq/) or 17 | contact [opencode@microsoft.com](mailto:opencode@microsoft.com) with any additional questions or comments. 18 | 19 | ## Trademarks 20 | 21 | This project may contain trademarks or logos for projects, products, or services. Authorized use of Microsoft 22 | trademarks or logos is subject to and must follow 23 | [Microsoft's Trademark & Brand Guidelines](https://www.microsoft.com/en-us/legal/intellectualproperty/trademarks/usage/general). 24 | Use of Microsoft trademarks or logos in modified versions of this project must not cause confusion or imply Microsoft sponsorship. 25 | Any use of third-party trademarks or logos are subject to those third-party's policies. 26 | -------------------------------------------------------------------------------- /SECURITY.md: -------------------------------------------------------------------------------- 1 | 2 | 3 | ## Security 4 | 5 | Microsoft takes the security of our software products and services seriously, which includes all source code repositories managed through our GitHub organizations, which include [Microsoft](https://github.com/Microsoft), [Azure](https://github.com/Azure), [DotNet](https://github.com/dotnet), [AspNet](https://github.com/aspnet), [Xamarin](https://github.com/xamarin), and [our GitHub organizations](https://opensource.microsoft.com/). 6 | 7 | If you believe you have found a security vulnerability in any Microsoft-owned repository that meets [Microsoft's definition of a security vulnerability](https://docs.microsoft.com/en-us/previous-versions/tn-archive/cc751383(v=technet.10)), please report it to us as described below. 8 | 9 | ## Reporting Security Issues 10 | 11 | **Please do not report security vulnerabilities through public GitHub issues.** 12 | 13 | Instead, please report them to the Microsoft Security Response Center (MSRC) at [https://msrc.microsoft.com/create-report](https://msrc.microsoft.com/create-report). 14 | 15 | If you prefer to submit without logging in, send email to [secure@microsoft.com](mailto:secure@microsoft.com). If possible, encrypt your message with our PGP key; please download it from the [Microsoft Security Response Center PGP Key page](https://www.microsoft.com/en-us/msrc/pgp-key-msrc). 16 | 17 | You should receive a response within 24 hours. If for some reason you do not, please follow up via email to ensure we received your original message. Additional information can be found at [microsoft.com/msrc](https://www.microsoft.com/msrc). 18 | 19 | Please include the requested information listed below (as much as you can provide) to help us better understand the nature and scope of the possible issue: 20 | 21 | * Type of issue (e.g. buffer overflow, SQL injection, cross-site scripting, etc.) 22 | * Full paths of source file(s) related to the manifestation of the issue 23 | * The location of the affected source code (tag/branch/commit or direct URL) 24 | * Any special configuration required to reproduce the issue 25 | * Step-by-step instructions to reproduce the issue 26 | * Proof-of-concept or exploit code (if possible) 27 | * Impact of the issue, including how an attacker might exploit the issue 28 | 29 | This information will help us triage your report more quickly. 30 | 31 | If you are reporting for a bug bounty, more complete reports can contribute to a higher bounty award. Please visit our [Microsoft Bug Bounty Program](https://microsoft.com/msrc/bounty) page for more details about our active programs. 32 | 33 | ## Preferred Languages 34 | 35 | We prefer all communications to be in English. 36 | 37 | ## Policy 38 | 39 | Microsoft follows the principle of [Coordinated Vulnerability Disclosure](https://www.microsoft.com/en-us/msrc/cvd). 40 | 41 | -------------------------------------------------------------------------------- /SUPPORT.md: -------------------------------------------------------------------------------- 1 | # TODO: The maintainer of this repo has not yet edited this file 2 | 3 | **REPO OWNER**: Do you want Customer Service & Support (CSS) support for this product/project? 4 | 5 | - **No CSS support:** Fill out this template with information about how to file issues and get help. 6 | - **Yes CSS support:** Fill out an intake form at [aka.ms/spot](https://aka.ms/spot). CSS will work with/help you to determine next steps. More details also available at [aka.ms/onboardsupport](https://aka.ms/onboardsupport). 7 | - **Not sure?** Fill out a SPOT intake as though the answer were "Yes". CSS will help you decide. 8 | 9 | *Then remove this first heading from this SUPPORT.MD file before publishing your repo.* 10 | 11 | # Support 12 | 13 | ## How to file issues and get help 14 | 15 | This project uses GitHub Issues to track bugs and feature requests. Please search the existing 16 | issues before filing new issues to avoid duplicates. For new issues, file your bug or 17 | feature request as a new Issue. 18 | 19 | For help and questions about using this project, please **REPO MAINTAINER: INSERT INSTRUCTIONS HERE 20 | FOR HOW TO ENGAGE REPO OWNERS OR COMMUNITY FOR HELP. COULD BE A STACK OVERFLOW TAG OR OTHER 21 | CHANNEL. WHERE WILL YOU HELP PEOPLE?**. 22 | 23 | ## Microsoft Support Policy 24 | 25 | Support for this **PROJECT or PRODUCT** is limited to the resources listed above. 26 | --------------------------------------------------------------------------------