├── .github └── ISSUE_TEMPLATE │ ├── bug_report.md │ └── feature_request.md ├── HOWTO_BETA_FIRMWARE.md ├── README.md ├── _config.yml ├── images ├── config-firmware-selection.jpg ├── config-firmware.jpg ├── new-issue.png ├── product-image.jpg ├── sd-card-firmware.png └── watch-releases-on-gh.png └── index.md /.github/ISSUE_TEMPLATE/bug_report.md: -------------------------------------------------------------------------------- 1 | --- 2 | name: Bug report 3 | about: Create a report to help us improve the Tracker. 4 | title: "[Firmware version] Bug title" 5 | labels: bug 6 | assignees: "" 7 | --- 8 | ## Hi, sorry you had trouble! 9 | 10 | ### Steps to reproduce 11 | 12 | Please describe the steps to reproduce the bug. Tell us what you noticed 13 | happening and what you expected to happen instead. 14 | 15 | ### Attachments and links 16 | 17 | Often the best way to show the problem is to record a short video, 18 | attach the Tracker project you were working on, and provide links. 19 | 20 | Pro-tip: You can drag and drop images and `.zip` files directly to the edit 21 | box when writing your bug reports. Videos are too big as attachments, you 22 | will have to use an external service for this and provide us links. Please 23 | don't use services that delete files after short periods of time. 24 | 25 | ### Other important information 26 | 27 | * How often does this bug happen? (every time, often, "it only happened once") 28 | 29 | * Does this bug happen in previous firmware versions? 30 | 31 | * Does this bug happen in every project? 32 | -------------------------------------------------------------------------------- /.github/ISSUE_TEMPLATE/feature_request.md: -------------------------------------------------------------------------------- 1 | --- 2 | name: Feature request 3 | about: Suggest an idea for this project. 4 | title: "" 5 | labels: enhancement 6 | assignees: "" 7 | --- 8 | ## Hi, we're excited to hear your idea! 9 | 10 | Before you start, did you check whether your feature was already requested? 11 | Searching might save you quite a bit of time here. 12 | 13 | ### A new feature 14 | 15 | Please tell us about your feature in as much detail as you can provide. 16 | Vague ideas are less likely to be successful. Concrete requests are 17 | easier to estimate. -------------------------------------------------------------------------------- /HOWTO_BETA_FIRMWARE.md: -------------------------------------------------------------------------------- 1 | # Testing Pre-release Builds of the Tracker firmware 2 | 3 | ## Before you begin 4 | 5 | Hi there! Are you interested in testing beta versions of the next 6 | Tracker firmware? Great, we're glad to hear that. Let's just set 7 | some expectations up-front: **beta releases are provided on an "as is" 8 | basis**. That means any of the following: 9 | 10 | * they may introduce new bugs that may lead to loss of work or crashes 11 | during performance; 12 | 13 | * they may introduce new features that will probably not be documented 14 | before the next stable release; 15 | 16 | * they may change or remove previously existing features, both 17 | documented and undocumented; and 18 | 19 | * they may change the data format of the projects or instruments you 20 | save, making it impossible to open them with an older firmware 21 | version. 22 | 23 | If you find those risks acceptable, let's get you started! 24 | 25 | ## Download a .ptf file 26 | 27 | You can find the latest `.ptf` files in the 28 | [Releases](https://github.com/polyend/TrackerIssues/releases/) section 29 | of this repository. Note that the "Source Code" in each release doesn't 30 | actually contain Tracker's sources but just this repository's files, 31 | including the one you're reading now. 32 | 33 | ## Put the .ptf file on your SD card 34 | 35 | ![SD card view with the Firmware/ folder open](./images/sd-card-firmware.png) 36 | 37 | In order to put the firmware `.ptf` file in the SD card Firmware/ folder 38 | next to other `.ptf` files, you can use: 39 | * the bundled microSD USB adapter to connect the SD card to your computer, 40 | * the second emergency flashing procedure (explained at the very bottom of this doc), 41 | when you have the [Polyend Tool](https://polyend.com/downloads/) already on your computer. 42 | 43 | If you erased your card and don't have the latest stable firmware nor the factory content, get 44 | it from [the Polyend website](https://polyend.com/downloads/) and [official SD card content](https://polyend.com/files/Tracker_SD_content.zip) link. 45 | 46 | ## Put the SD card back in your Tracker and go to Config 47 | 48 | ![Config/Firmware screen](./images/config-firmware.jpg) 49 | 50 | In the Firmware section you'll find a "Firmware update" feature. Enter 51 | it. 52 | 53 | ## Select the firmware you want 54 | 55 | ![Firmware selection](./images/config-firmware-selection.jpg) 56 | 57 | After selecting the right file, press Select and wait for the upgrade to 58 | finish. You should see it progress through the file and restart the 59 | device. 60 | 61 | ## How to get notified about new releases? 62 | 63 | If you sign up for GitHub and subscribe to our TrackerIssues repository, 64 | you'll get notified about new releases: 65 | 66 | ![Watch releases on GitHub](./images/watch-releases-on-gh.png) 67 | 68 | You can also sign up for our official 69 | [Polyend Tracker group](https://www.facebook.com/groups/polyendtracker/) 70 | on Facebook. 71 | 72 | 73 | ## If you find bugs 74 | 75 | That's why we're testing! Report them 76 | [here](https://github.com/polyend/TrackerIssues). 77 | 78 | But first, if you're upgrading between beta releases, check the following: 79 | 80 | * use the "Reset Config" feature in the Firmware section of the Config 81 | screen to ensure your problem wasn't related to some configuration 82 | format changes between beta releases; 83 | 84 | * delete the hidden "Workspace" folder from your SD card to ensure your 85 | problem isn't caused by changed data formats; 86 | 87 | * disconnect power from the device for a few seconds. 88 | 89 | 90 | ## In case of trouble 91 | 92 | First and simplest action to try is to disconnect the USB C cable connector 93 | from its port on the back panel of the instrument. This usually helps. 94 | 95 | But if your device lost power during the upgrade, the SD file was damaged, 96 | or the firmware doesn't boot up for any other reason, you can perform 97 | one of the two emergency flashing procedures as follows: 98 | 99 | First method: 100 | * just simply press the hidden reset button on the back panel of the 101 | instrument and it will automatically flash with a randomly picked firmware 102 | `.ptf` file from the SD card Firmware/ folder. 103 | 104 | Second method: 105 | * download the Polyend Tool from 106 | [the Polyend website](https://polyend.com/downloads/); 107 | 108 | * download a known working firmware file either from the Polyend website 109 | or one of the previous beta `.ptf` files; 110 | 111 | * **important:** remove the SD card from the Tracker; 112 | 113 | * connect your Tracker directly to your computer with a USB cable 114 | (avoid USB hubs and dongles); 115 | 116 | * power up the Tracker; 117 | 118 | * in the Polyend Tool, choose the `.ptf` file you want to flash with; 119 | 120 | * use a pin to press the hidden Reset button next to the Tracker's 121 | USB C port; 122 | 123 | * wait for the firmware update to complete; 124 | 125 | * if it's at 100% but the device didn't reboot on its own, do it 126 | manually; 127 | 128 | * re-insert the SD card to the Tracker's slot. 129 | 130 | **important:** Unit is still crashing? 131 | Try this: connect your SD card to your computer 132 | and delete the hidden "Workspace" folder. 133 | -------------------------------------------------------------------------------- /README.md: -------------------------------------------------------------------------------- 1 | # Tracker Beta Testing moves to Polyend Backstage 2 | 3 | 4 | We have decided to move the Polyend Github as we will be migrating bug reporting, feature requests, support, and all other communication to our new official Backstage forum. If you want to join these efforts please sign up at [backstage.polyend.com](https://backstage.polyend.com). The forum should allow us to focus our efforts in one place and respond more efficiently to you. 5 | 6 | Thank you to everyone that participated on GitHub. We plan to be active and responsive on the official forum and hope that it will enable us to connect with the community more easily and be a central hub for all things Polyend. 7 | 8 | What’s next? 9 | 10 | ## About Bugs 11 | 12 | In the following weeks we will log the most critical bugs from Github into our internal tools for tracking and close them here. After migration some bugs might slip through the cracks. So if you still experience an issue which you logged here, with the latest released firmware, please help us and remind us about it in Backstage. It has a Bug category to track issues for all our products in [released firmware versions](https://polyend.com/downloads/) (for beta, see below). 13 | 14 | ## About Enhancements 15 | 16 | On the other hand, most reports here are feature requests which will not be migrated. Instead, we decided to refocus and turn the page: the new forum provides a Wishlist category which allows users to vote for the features they deem most important. We hope this simple but powerful tool will help us determine what the community values as most important and for us to communicate if these features are feasible or not. High votes don’t guarantee a wish will be implemented. But if you have a feature request please draft a wish on the forum and we’ll definitely consider it. 17 | 18 | ## Future of Beta 19 | 20 | Finally, for those of you that own Play and would like to contribute to testing beta releases, we invite you to join the beta program on Backstage. We are kicking off with Play and if it proves to be successful, more products (including Tracker) will follow soon… 21 | 22 | Interested? Apply [here.](https://docs.google.com/forms/d/e/1FAIpQLSerZVl2sPxLc9tsSiFFhZpHpJ98Zd7eFR027p_q9nxTPKnq-A/viewform) 23 | 24 | Once again thanks for your support and patience. We hope the new forum will serve us better to make our products shine, so you can have more fun making music! 25 | 26 | Polyend team 27 | -------------------------------------------------------------------------------- /_config.yml: -------------------------------------------------------------------------------- 1 | theme: jekyll-theme-minimal -------------------------------------------------------------------------------- /images/config-firmware-selection.jpg: -------------------------------------------------------------------------------- https://raw.githubusercontent.com/polyend/TrackerBetaTesting/905597bbfd6966cc1b3549f291a0416c88c691a5/images/config-firmware-selection.jpg -------------------------------------------------------------------------------- /images/config-firmware.jpg: -------------------------------------------------------------------------------- https://raw.githubusercontent.com/polyend/TrackerBetaTesting/905597bbfd6966cc1b3549f291a0416c88c691a5/images/config-firmware.jpg -------------------------------------------------------------------------------- /images/new-issue.png: -------------------------------------------------------------------------------- https://raw.githubusercontent.com/polyend/TrackerBetaTesting/905597bbfd6966cc1b3549f291a0416c88c691a5/images/new-issue.png -------------------------------------------------------------------------------- /images/product-image.jpg: -------------------------------------------------------------------------------- https://raw.githubusercontent.com/polyend/TrackerBetaTesting/905597bbfd6966cc1b3549f291a0416c88c691a5/images/product-image.jpg -------------------------------------------------------------------------------- /images/sd-card-firmware.png: -------------------------------------------------------------------------------- https://raw.githubusercontent.com/polyend/TrackerBetaTesting/905597bbfd6966cc1b3549f291a0416c88c691a5/images/sd-card-firmware.png -------------------------------------------------------------------------------- /images/watch-releases-on-gh.png: -------------------------------------------------------------------------------- https://raw.githubusercontent.com/polyend/TrackerBetaTesting/905597bbfd6966cc1b3549f291a0416c88c691a5/images/watch-releases-on-gh.png -------------------------------------------------------------------------------- /index.md: -------------------------------------------------------------------------------- 1 | HOWTO_BETA_FIRMWARE.md --------------------------------------------------------------------------------