11 |
12 |
--------------------------------------------------------------------------------
/src/content.config.ts:
--------------------------------------------------------------------------------
1 | import { defineCollection } from 'astro:content';
2 | import { docsLoader } from '@astrojs/starlight/loaders';
3 | import { docsSchema } from '@astrojs/starlight/schema';
4 |
5 | export const collections = {
6 | docs: defineCollection({ loader: docsLoader(), schema: docsSchema() }),
7 | };
8 |
--------------------------------------------------------------------------------
/src/content/docs/backups/everyone-needs-backups.md:
--------------------------------------------------------------------------------
1 | ---
2 | title: Everyone Needs Backups
3 | sidebar:
4 | hidden: false
5 | order: 1
6 | has_children: false
7 | parent: Backups
8 | pagefind: true
9 | last_modified_date: 2022-06-16
10 | ---
11 |
12 |
13 |
14 | ## I have no backups.
15 | Most people do not have any form of backup for their data. Many people do not see this as a necessity. This book covers:
16 | * Understanding the importance of backups
17 | * Knowing what you should (and should not) backup
18 | * Making a backup plan
19 | * Using the tools to execute that plan
20 |
21 | ## Why do I need backups?
22 | Every disk, every phone, every flash drive dies, and odds are they will die with unique data on them that you will suddenly miss very much. Recovery is a time consuming and often expensive process. Backups also make the re-installation process of an OS much smoother.
23 |
24 | **Drives do not always broadcast imminent death. Assume they will just die. Every time.**
25 |
26 | Think of where the following exist:
27 | * Your first child's baby pictures
28 | * Your Wedding photos
29 | * Your Résumé
30 | * Your tax documents
31 | * Your thesis
32 | * All of that school work due at the end of the week
33 | * Your Minecraft world that you have been working on for 6 months
34 | * The assignments your students turned in this afternoon
35 |
36 | We have seen all of these, and many more, come through the subreddit or our live chats. Often times the users are completely out of luck when it comes to recovering these lost memories or incredibly important documents.
37 |
38 | Some are lucky enough to be able to recover themselves, others have to spend hundreds or thousands of dollars for a professional to handle it.
39 |
40 | ## How do I get started with backups?
41 |
42 | Hopefully, you are interested in creating a backup plan now. If so keep reading as backups are not simply drag-dropping your files once and forgetting about them. It is an ongoing process that requires at least a little bit of planning.
43 |
44 | [Creating a backup process](/backups/creating-backups)
45 |
--------------------------------------------------------------------------------
/src/content/docs/backups/index.mdx:
--------------------------------------------------------------------------------
1 | ---
2 | title: Backups
3 | sidebar:
4 | hidden: true
5 | pagefind: true
6 | tableOfContents: false
7 | ---
8 |
9 | import DirectoryLinks from '/src/components/DirectoryLinks.astro';
10 |
11 |
--------------------------------------------------------------------------------
/src/content/docs/discord.mdx:
--------------------------------------------------------------------------------
1 | ---
2 | title: Discord Redirect
3 | sidebar:
4 | hidden: true
5 | pagefind: false
6 | ---
7 |
8 | import Discord from '/src/components/discord.astro';
9 |
10 |
--------------------------------------------------------------------------------
/src/content/docs/disks/Data-Recovery/data-recovery.mdx:
--------------------------------------------------------------------------------
1 | ---
2 | title: Data Recovery
3 | sidebar:
4 | hidden: false
5 | has_children: true
6 | parent: Disks
7 | pagefind: true
8 | last_modified_date: 2024-08-13
9 | ---
10 |
11 | Data recovery is a complicated process that requires care and attention to be done properly. Look through the scenarios below to decide which method of data recovery you will need to do.
12 |
13 | import DataRecoveryWarning from '../../../../_includes/embeds/data-recovery-warning.md';
14 |
15 |
16 |
17 | > [!CAUTION] Caution
18 | > If you are seeing "cyclic redundancy check" anywhere, you will not be able to attempt recovery at home and should seek professional data recovery services.
19 |
20 | ## Scenarios
21 | ### A readable disk
22 | A small obstacle preventing you from using your computer like normal such as:
23 | - My computer won't turn on for some reason
24 | - My computer is BSODing when I turn it on so I cannot get to Windows like normal.
25 | - My laptop screen broke so I can't see anything
26 | - I cannot log into Windows for some reason
27 |
28 | For these issues, you can [recover files by attaching your disk to another computer](/disks/data-recovery/drive-dock) or [recover files with a Live Linux Session](/disks/data-recovery/reading-linux).
29 |
30 | ### My disk is visible but inaccessible
31 | You have a drive that is visible in Windows but it has no data on it. This may be because:
32 | - I deleted partitions on the wrong disk (But did not make new ones)
33 | - I turned my computer on and it says my disk needs to be "initialized"
34 | - My disk is "RAW" in disk management
35 | - My disk is "unknown" in disk management
36 | - My disk is "unallocated" in disk management
37 |
38 | For these issues, use [Testdisk](/disks/data-recovery/testdisk) to recover your partition table.
39 |
40 | ### I accidentally changed data on my disk
41 | You had data on your disk, and it had new data written to it, replacing the old data.
42 | - You formatted the wrong disk
43 | - You installed Windows on the wrong disk
44 | - You installed Linux on the wrong disk
45 | - You formatted and then put data onto the wrong disk
46 |
47 | For these issues, use [Photorec](/disks/data-recovery/photorec) to recover individual files.
48 |
49 | ## Other resources
50 | - [old wiki article](https://www.reddit.com/r/techsupport/wiki/livelinuxsession#wiki_recover_data_from_your_storage_drives)
--------------------------------------------------------------------------------
/src/content/docs/disks/Data-Recovery/drive-dock.md:
--------------------------------------------------------------------------------
1 | ---
2 | title: Using an adapter to read a disk
3 | sidebar:
4 | hidden: false
5 | has_children: false
6 | parent: Data Recovery
7 | grand_parent: Disks
8 | pagefind: true
9 | last_modified_date: 2024-08-13
10 | ---
11 |
12 | A quick way to recover data from a readable disk will be to remove it from the issue computer and use an adapter to plug it into a working computer so you can copy required data off.
13 |
14 | To do this you must first identify the port, and protocol used on your disk. To determine what type of disk you are using you may be able to look up your pre-built/laptop model number or follow the guide below.
15 |
16 | ## SATA
17 | 
18 |
19 | SATA can be on a 2.5" or 3.5" disk. If you have the smaller 2.5" size you can use any USB-SATA adapter you find. If you have a desktop size 3.5" disk you will need to get a USB-SATA dock/adapter that has external power, USB power alone likely cannot make the drive function.
20 |
21 | ## M.2
22 | 
23 |
24 | M.2 can be tricky to understand. Using the basic image above you can attempt to determine if your disk is using the SATA protocol or the NVMe protocol. The easiest way to make this determination though will be to check a serial number that may be on the disk.
25 |
26 | When it comes to adapting m.2 you must know the specific protocol used by your disk then get a USB adapter for that protocol.
27 |
28 | ## mSATA
29 | 
30 |
31 | You probably don't have an mSATA, this is an older pre m.2 disk.
--------------------------------------------------------------------------------
/src/content/docs/disks/Data-Recovery/index.mdx:
--------------------------------------------------------------------------------
1 | ---
2 | title: Data Recovery
3 | sidebar:
4 | hidden: true
5 | pagefind: true
6 | slug: /disks/data-recovery
7 | tableOfContents: false
8 | ---
9 |
10 | import DirectoryLinks from '/src/components/DirectoryLinks.astro';
11 |
12 |
--------------------------------------------------------------------------------
/src/content/docs/disks/Data-Recovery/reading-linux.mdx:
--------------------------------------------------------------------------------
1 | ---
2 | title: Recovering files with a Linux USB
3 | sidebar:
4 | hidden: false
5 | has_children: false
6 | parent: Data Recovery
7 | grand_parent: Disks
8 | pagefind: true
9 | last_modified_date: 2024-02-23
10 | ---
11 |
12 | import UseLLCD from '../../../../_includes/embeds/use-linux-live-session.md';
13 |
14 |
15 |
16 | Open the File Manager from the applications menu, you should see your disk in the pane on the left. In the below image, it is the "11GB Volume"
17 |
18 | 
19 |
20 | Double click the desired disk and it should open in the file manager.
21 |
22 | 
23 |
24 | Once opened, you can drag and drop files to another disk that you mount into the system just like in Windows.
--------------------------------------------------------------------------------
/src/content/docs/disks/Disk-Management/index.mdx:
--------------------------------------------------------------------------------
1 | ---
2 | title: Disk Management
3 | sidebar:
4 | hidden: true
5 | pagefind: true
6 | slug: /disks/disk-management
7 | tableOfContents: false
8 | ---
9 |
10 | import DirectoryLinks from '/src/components/DirectoryLinks.astro';
11 |
12 |
--------------------------------------------------------------------------------
/src/content/docs/disks/Encryption/disk-encryption.md:
--------------------------------------------------------------------------------
1 | ---
2 | title: Disk Encryption
3 | sidebar:
4 | hidden: false
5 | has_children: true
6 | pagefind: true
7 | last_modified_date: 2024-03-09
8 | parent: Disks
9 | ---
10 |
11 | Disk encryption is used to protect sensitive data on your devices like photos, email accounts and passwords.
12 |
13 | Modern phones have been using encryption by default since the early to mid 2010's, in most cases you cannot disable this functionality.
14 |
15 | Enabling encryption on other devices, such as laptops and desktops, is a choice for the user. Encryption is more useful on mobile platforms like a laptop than a desktop but you may still choose to add these protections on any device you desire.
16 |
17 | > [!NOTE] Information
18 | >
19 | > If you are seeing BitLocker on your computer but you did not set it up would could have a device with [BitLocker OEM](https://learn.microsoft.com/en-us/windows-hardware/design/device-experiences/oem-bitlocker).
20 |
21 | > [!WARNING] Risk of data loss with encryption
22 | > Should something fail during the normal use of your encrypted device you may be required to use recovery methods or keys to regain access to your data. It is very important you understand and protect these methods or you may lose all chances to your data.
23 | >
24 | > On phones you have no recovery options. Your data is gone when the device has an issue. For this reason we recommend [making backups](/backups) of all your devices.
25 |
26 | ## Encryption Methods and Their Platforms
27 |
28 | > [!TIP] Click on any method to view our article on the subject.
29 |
30 | | Method | Windows | Linux | MacOS |
31 | | ------ | ------- | ----- | ----- |
32 | | [BitLocker](/disks/encryption/bitlocker) | Yes | Using [Dislocker](/disks/encryption/dislocker) | Third party tools required |
33 | | [FileVault](/disks/encryption/filevault) | No | No | Yes |
34 | | [LUKS](/disks/encryption/luks) | No | Yes | No |
35 | | [Veracrypt](/disks/encryption/veracrypt) | Yes | Yes | Yes |
--------------------------------------------------------------------------------
/src/content/docs/disks/Encryption/filevault.md:
--------------------------------------------------------------------------------
1 | ---
2 | title: FileVault
3 | sidebar:
4 | hidden: false
5 | has_children: false
6 | has_toc: true
7 | grand_parent: Disks
8 | parent: Disk Encryption
9 | pagefind: true
10 | last_modified_date: 2023-12-17
11 | ---
12 | ## FileVault
13 |
14 | The Apple documentation [introduction to FileVault](https://support.apple.com/guide/deployment/intro-to-filevault-dep82064ec40/web) says the following:
15 |
16 | > Mac computers offer FileVault, a built-in encryption capability, to secure all data at rest. After a user turns on FileVault on a Mac, their credentials are required during the boot process.
17 |
18 | When you first setup your Mac you are asked if you want to enable FileVault, this is the best time to enable protection. If you did not or need to validate your setup follow the [official Apple documentation](https://support.apple.com/guide/mac-help/protect-data-on-your-mac-with-filevault-mh11785/mac).
--------------------------------------------------------------------------------
/src/content/docs/disks/Encryption/index.mdx:
--------------------------------------------------------------------------------
1 | ---
2 | title: Disk Encryption
3 | sidebar:
4 | hidden: true
5 | pagefind: true
6 | slug: /disks/disk-encryption
7 | tableOfContents: false
8 | ---
9 |
10 | import DirectoryLinks from '/src/components/DirectoryLinks.astro';
11 |
12 |
--------------------------------------------------------------------------------
/src/content/docs/disks/Encryption/luks.md:
--------------------------------------------------------------------------------
1 | ---
2 | title: LUKS
3 | sidebar:
4 | hidden: false
5 | has_children: false
6 | has_toc: true
7 | grand_parent: Disks
8 | parent: Disk Encryption
9 | pagefind: true
10 | last_modified_date: 2023-12-17
11 | ---
12 |
13 | ## Setting up LUKS
14 |
15 | LUKS (Linux Unified Key Setup) is a disk encryption specification for Linux. It provides a standard for encrypting entire storage devices, including hard drives and flash drives. This article will cover the setup and use of LUKS, as well as important things to keep in mind when using LUKS encryption.
16 |
17 | ### Minimum Requirements
18 |
19 | To use LUKS, you will need a Linux operating system with the following minimum requirements:
20 |
21 | - Linux Kernel version 2.6.x or later
22 | - A supported Linux Distro
23 |
24 | ### Encrypting a Device with LUKS
25 |
26 | To encrypt a device using LUKS:
27 |
28 | 1. Open a terminal window and enter the following command: `sudo cryptsetup luksFormat /dev/sdX` (where `/dev/sdX` is the device you wish to encrypt).
29 | 2. Follow the on-screen prompts to create a password for the encrypted device.
30 | 3. Enter the following command to open the encrypted device: `sudo cryptsetup luksOpen /dev/sdX cryptname` (where `cryptname` is the name you wish to assign to the encrypted device).
31 | 4. Create a filesystem on the encrypted device: `sudo mkfs.ext4 /dev/mapper/cryptname`
32 | 5. Mount the encrypted device: `sudo mount /dev/mapper/cryptname /mnt/mountpoint` (where `/mnt/mountpoint` is the mount point you wish to use).
33 |
34 | ### Unlocking an Encrypted Device
35 |
36 | To unlock an encrypted device:
37 |
38 | 1. Open a terminal window and enter the following command: `sudo cryptsetup luksOpen /dev/sdX cryptname` (where `/dev/sdX` is the encrypted device and `cryptname` is the name you assigned to the encrypted device).
39 | 2. Enter the password for the encrypted device.
40 | 3. Mount the encrypted device: `sudo mount /dev/mapper/cryptname /mnt/mountpoint` (where `/mnt/mountpoint` is the mount point you wish to use).
41 |
42 | ### Advantages and Disadvantages
43 |
44 | #### Advantages
45 |
46 | - LUKS is broadly available across Linux Distributions
47 |
48 | #### Disadvantages
49 |
50 | - No GUI (Graphical User Interface)
51 | - Requires a certain degree of knowledge of the Linux Terminal
52 | - No way of accessing Drives on Other Operating systems without usage of 3rd Party Software
53 |
54 |
--------------------------------------------------------------------------------
/src/content/docs/disks/Encryption/sed.md:
--------------------------------------------------------------------------------
1 | ---
2 | title: Self-Encrypting Drives
3 | sidebar:
4 | hidden: false
5 | has_children: false
6 | has_toc: true
7 | grand_parent: Disks
8 | parent: Disk Encryption
9 | pagefind: true
10 | last_modified_date: 2023-12-17
11 | ---
12 | ## Self-Encrypting Drives (SEDs)
13 |
14 | Self-Encrypting Drives (SEDs) are a type of hard disk drive (HDD) or solid state drive (SSD) that encrypt all data on the disk automatically without the need for any additional software or hardware.
15 |
16 | ### Advantages and Disadvantages
17 |
18 | #### Advantages
19 |
20 | - Easy to use: SEDs are simple to use, as encryption is performed automatically in the background. No additional software or hardware is required.
21 | - Improved performance: SEDs are designed to encrypt data at the disk controller level, which minimizes the impact on system performance.
22 | - Increased security: SEDs encrypt all data on the disk, including data in use, which provides a higher level of security than traditional software-based encryption methods.
23 | - More affordable: SEDs are becoming more affordable, making them an attractive option for organizations that need to secure data on a budget.
24 |
25 | #### Disadvantages
26 |
27 | - Limited compatibility: SEDs are not compatible with all operating systems, and some systems may require additional software to use them.
28 | - Potential reduced performance: In some cases, the encryption process performed by SEDs can reduce system performance.
29 | - Insecure Encryption methods: Not every drive has equal security as it depends on the method used. If the method has flaws or is vulnerable it can't be changed in most cases.
30 |
31 | ### Risks
32 |
33 | - Data loss: If the encryption key is lost or forgotten, the data on the SED will be inaccessible.
34 | - Physical damage: In the event of physical damage to the SED, the encrypted data may become inaccessible.
--------------------------------------------------------------------------------
/src/content/docs/disks/Encryption/veracrypt.md:
--------------------------------------------------------------------------------
1 | ---
2 | title: Veracrypt
3 | sidebar:
4 | hidden: false
5 | has_children: false
6 | has_toc: true
7 | grand_parent: Disks
8 | parent: Disk Encryption
9 | pagefind: true
10 | last_modified_date: 2023-12-17
11 | ---
12 | ## Setting up VeraCrypt
13 |
14 | VeraCrypt is a free, open-source disk encryption software for Windows, MacOS, and Linux. It allows you to create encrypted volumes and encrypt entire disks, including system drives. This article will cover the setup and use of VeraCrypt, as well as its advantages and disadvantages.
15 |
16 | ### Minimum Requirements
17 |
18 | To use VeraCrypt, you will need a computer with a compatible operating system:
19 |
20 | - Windows 7 or later
21 | - MacOS X 10.6 or later
22 | - Linux Kernel version 2.6 or later
23 |
24 | ## Installing VeraCrypt
25 |
26 | To install VeraCrypt, follow these steps:
27 |
28 | 1. Download the VeraCrypt installer from the [official website](https://www.veracrypt.fr/en/Home.html).
29 | 2. Run the installer and follow the on-screen prompts to install VeraCrypt.
30 | 3. Once installed, launch VeraCrypt and follow the steps to create an encrypted volume or encrypt an entire disk.
31 |
32 | ### Creating an Encrypted Volume
33 |
34 | To create an encrypted volume using VeraCrypt:
35 |
36 | 1. Launch VeraCrypt and select "Create Volume".
37 | 2. Select "Create an encrypted file container".
38 | 3. Follow the on-screen prompts to create a password and choose the encryption options.
39 | 4. VeraCrypt will create an encrypted file container that can be mounted as a virtual drive.
40 |
41 | ### Encrypting an Entire Disk
42 |
43 | To encrypt an entire disk using VeraCrypt:
44 |
45 | 1. Launch VeraCrypt and select "Encrypt a non-system partition/drive".
46 | 2. Select the drive you wish to encrypt.
47 | 3. Follow the on-screen prompts to create a password and choose the encryption options.
48 | 4. VeraCrypt will begin encrypting the drive, which may take some time depending on the size of the drive and the speed of your computer.
49 |
50 | ### Advantages and Disadvantages
51 |
52 | #### Advantages
53 |
54 | - Free and open-source
55 | - Cross-platform compatibility
56 | - Offers full disk encryption and encrypted volumes
57 | - Strong encryption options
58 |
59 | #### Disadvantages
60 |
61 | - May be more difficult to set up and use than other disk encryption software
62 | - Not as widely used as other disk encryption software, meaning there may be less support and resources available
--------------------------------------------------------------------------------
/src/content/docs/disks/chkdsk.md:
--------------------------------------------------------------------------------
1 | ---
2 | title: Using chkdsk
3 | sidebar:
4 | hidden: false
5 | has_children: false
6 | parent: Disks
7 | pagefind: true
8 | last_modified_date: 2023-01-10
9 | ---
10 |
11 | `chkdsk` is a utility to check and repair issues with the filesystems on disks in Windows.
12 |
13 | > [!IMPORTANT] Important
14 | > Interrupting chkdsk is not recommended. However, canceling or interrupting chkdsk should not leave the volume any more corrupt than it was before chkdsk was run. Running chkdsk again checks and should repair any remaining corruption on the volume.
15 |
16 | If chkdsk cannot work on the drive, a message appears that asks you if you want to check the drive the next time you restart the computer.
17 |
18 | > Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)
19 |
20 | ## chkdsk c: /f
21 | Fixes errors on the disk, this is the first option you should try.
22 |
23 | ## chkdsk c: /r
24 | Locates bad sectors and recovers readable information.
25 |
26 | `/r` includes the functionality of `/f`, with the additional analysis of physical disk errors.
27 |
28 | > [!CAUTION] Caution
29 | >`chkdsk c: /r` can and will delete files that are corrupted, this is not a tool to be ran on a drive that has unique data.
30 |
--------------------------------------------------------------------------------
/src/content/docs/disks/index.mdx:
--------------------------------------------------------------------------------
1 | ---
2 | title: Disks
3 | sidebar:
4 | hidden: true
5 | pagefind: true
6 | tableOfContents: false
7 | ---
8 |
9 | import DirectoryLinks from '/src/components/DirectoryLinks.astro';
10 |
11 |
--------------------------------------------------------------------------------
/src/content/docs/factoids/IPv6.md:
--------------------------------------------------------------------------------
1 | ---
2 | title: Turning Off IPv6
3 | sidebar:
4 | hidden: false
5 | has_children: false
6 | parent: Factoids
7 | pagefind: true
8 | last_modified_date: 2022-08-29
9 | ---
10 |
11 |
12 | Turning off IPv6 can help troubleshoot internet issues.
13 |
14 | 1. Press Win + R to launch the run box
15 |
16 | 2. Type `ncpa.cpl` into the box, and hit Enter
17 |
18 | 
19 |
20 | 3. Select the internet adapter that is currently in use, and right click and select properties
21 |
22 | 
23 |
24 | 4. Uncheck the box for Internet Protocol Version 6 (TCP/IPv6)
25 |
26 | 
27 |
28 | 5. Test to see if the issue continues.
29 |
30 | ## Turning Off IPv6 (PowerShell)
31 |
32 | 1. Right click on the start menu and run PowerShell (Windows Terminal) as admin.
33 |
34 | 2. Enter this command: `Get-NetAdapter | ? {-not $_.Virtual -and $_.Status -eq "Up" } | foreach {Disable-NetAdapterBinding -InterfaceAlias $_.Name -ComponentID ms_tcpip6}`
35 |
36 | 3. Test to see if the issue continues.
37 |
38 | ## Turning On IPv6 (PowerShell)
39 |
40 | 1. Right click on the start menu and run PowerShell (Windows Terminal) as admin.
41 |
42 | 2. Enter this command: `Get-NetAdapter | ? {-not $_.Virtual -and $_.Status -eq "Up" } | foreach {Enable-NetAdapterBinding -InterfaceAlias $_.Name -ComponentID ms_tcpip6}`
43 |
--------------------------------------------------------------------------------
/src/content/docs/factoids/av-remover.md:
--------------------------------------------------------------------------------
1 | ---
2 | title: List of AV removers
3 | description: A list of links for downloading (or usage guides of) dedicated uninstallers for 3rd party AVs.
4 | sidebar:
5 | hidden: false
6 | has_children: false
7 | parent: Factoids
8 | pagefind: true
9 | last_modified_date: 2024-01-02
10 | ---
11 |
12 | |Name of Antivirus|Link|
13 | |---|---|
14 | |Norton|[https://norton.com/nrnr](https://norton.com/nrnr)|
15 | |AVG|[https://www.avg.com/en-us/avg-remover#pc](https://www.avg.com/en-us/avg-remover#pc)|
16 | |Avast|[https://www.avast.com/uninstall-utility](https://www.avast.com/uninstall-utility)|
17 | |Malwarebytes|[https://support.malwarebytes.com/hc/en-us/articles/360039023473-Uninstall-and-reinstall-Malwarebytes-using-the-Malwarebytes-Support-Tool](https://support.malwarebytes.com/hc/en-us/articles/360039023473-Uninstall-and-reinstall-Malwarebytes-using-the-Malwarebytes-Support-Tool)|
18 | |Kaspersky|[https://support.kaspersky.com/common/uninstall/1464](https://support.kaspersky.com/common/uninstall/1464)|
19 | |McAfee|[https://download.mcafee.com/molbin/iss-loc/SupportTools/MCPR/MCPR.exe](https://download.mcafee.com/molbin/iss-loc/SupportTools/MCPR/MCPR.exe)|
20 | |Bitdefender|[https://www.bitdefender.com/uninstall/](https://www.bitdefender.com/uninstall/)|
21 | |ESET|[https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool](https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool)|
22 |
--------------------------------------------------------------------------------
/src/content/docs/factoids/cdi.md:
--------------------------------------------------------------------------------
1 | ---
2 | title: Using CDI
3 | sidebar:
4 | hidden: false
5 | parent: Factoids
6 | has_children: false
7 | pagefind: true
8 | last_modified_date: 2023-11-03
9 | ---
10 |
11 |
12 |
13 | ## What is CDI?
14 |
15 | Crystal Disk Info (CDI) is a tool to check hard drive health.
16 |
17 | It collects a drive's [S.M.A.R.T. data](/factoids/cdi#analyzing-smart-data-in-cdi) and creates a log for us to analyze.
18 |
19 | ## How to use CDI
20 |
21 | 1. Download and install [Crystal Disk Info](https://crystalmark.info/redirect.php?product=CrystalDiskInfoInstaller)
22 |
23 | 2. At the top of the program's window, copy the contents by going to `Edit -> Copy`
24 |
25 | 
26 |
27 | 3. If you are being helped in Discord you can paste the content directly with Ctrl + V. If this was requested on the subreddit please put it on [Pastebin](https://pastebin.com) then supply the link in your comment.
28 |
29 | ## Analyzing SMART data in CDI
30 |
31 | S.M.A.R.T. (Self-Monitoring, Analysis, and Reporting Technology) is a monitoring system included in drives (SSDs and HDDs), its primary function is to detect and report various indicators of a drive's reliability and health.
32 |
33 | > [!WARNING] Warning
34 | > Important: Any app that uses SMART data to analyze drive health is just a diagnostic utility. **It cannot and should not be used to completely evaluate drive health** as there are many factors that won’t show up. However, it is a key component and produces a lot of useful information. Just know that drive can have perfectly fine SMART data and still fail _without any warning_.
35 |
36 | When analyzing a drive's health, it may be best to look at the raw SMART values, which are usually [hexadecimal](https://en.wikipedia.org/wiki/Hexadecimal).
37 |
38 | If detailed SMART data is unavailable (as is the case with most NVMe drives, for instance), you can refer to other indicators such as a drive's health percentage. Although this is less reliable.
39 |
40 | See our guide on [disk health](/disks/disk-health) for more information.
41 |
--------------------------------------------------------------------------------
/src/content/docs/factoids/cleanboot.md:
--------------------------------------------------------------------------------
1 | ---
2 | title: How to Cleanboot Windows
3 | sidebar:
4 | hidden: false
5 | parent: Factoids
6 | has_children: false
7 | pagefind: true
8 | last_modified_date: 2022-10-31
9 | ---
10 |
11 |
12 | ## What is a Cleanboot?
13 |
14 | A clean boot is a type of boot where only necessary processes will start up when Windows boots.
15 |
16 | This step identifies if the issue is with Windows itself, or a third-party program.
17 |
18 | ## How to Cleanboot
19 |
20 | 1. Open the run window with Windows Key + R.
21 |
22 | 2. Type `msconfig` and press Enter.
23 |
24 | 3. Enable clean boot by following the GIF below.
25 |
26 | 
27 |
28 | > [!CAUTION] Caution
29 | > WARNING: Please ensure that "Hide all Microsoft services" is ticked on as seen in the GIF. Accidentally disabling Microsoft services will prevent you from typing in your password or PIN during login, locking you out of your OS.
30 |
31 | In the event of a failed Cleanboot, where you may have disabled all Microsoft services, follow [this guide](/guides/fixing-cleanboot) to fix it.
32 |
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/src/content/docs/factoids/cmos.md:
--------------------------------------------------------------------------------
1 | ---
2 | title: How to Reset CMOS
3 | sidebar:
4 | hidden: false
5 | parent: Factoids
6 | has_children: false
7 | pagefind: true
8 | last_modified_date: 2025-03-15
9 | ---
10 |
11 |
12 |
13 | ## Method 1: Removing the CMOS battery
14 |
15 |
16 | 1. Unplug PSU power cable from wall, this ensures no power is going to the PC. If on laptop, disconnect the battery from the motherboard as well.
17 |
18 | 2. Remove CMOS battery. This is a small 'watch battery' in your motherboard (see below).
19 |
20 | 
21 |
22 | > [!NOTE] Information
23 | >
24 | > Some laptops may lack a dedicated CMOS battery but use the main battery for its functionality, other laptops may have the battery covered like this: 
25 |
26 | 3. Press and hold PC power button for 60 seconds, this clears out any remaining charge in your PC.
27 |
28 | 4. Reinsert the CMOS battery, reconnect power and try starting the machine.
29 |
30 | ## Method 2: Using the CMOS Clear pins
31 | The CMOS Clear pins are present on many desktop and even some laptop motherboards. If you can locate the CMOS clear pins (Note: Different motherboards label the CMOS clear pins differently, ASUS labels it as CLRTC, Gigabyte labels it CMOS_CLEAR, etc.)
32 |
33 | 1. Unplug PSU power cable from wall, this ensures no power is going to the PC. If on laptop, disconnect the battery from the motherboard as well.
34 |
35 | 2. Locate and identify the CMOS clear pins. Note that it may differ in name from manufacturer to manufacturer of the motherboard.
36 |
37 | 3. Using a screwdriver, short the two pins by inserting the screwdriver between the two pins (see below).
38 |
39 | 
40 |
41 | 4. Hold the screwdriver in place for roughly 30-45 seconds. Press the power button multiple times while holding the screwdriver in place. Once the time expires, remove the screwdriver, reconnect power, and try restarting the machine.
42 |
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/src/content/docs/factoids/ddu-audio.mdx:
--------------------------------------------------------------------------------
1 | ---
2 | title: DDU Audio
3 | sidebar:
4 | hidden: false
5 | parent: Factoids
6 | has_children: false
7 | pagefind: true
8 | last_modified_date: 2022-10-31
9 | ---
10 |
11 |
12 |
13 | ## What is DDU?
14 | Display Driver Uninstaller is a program that can fully wipe display/audio drivers, to troubleshoot various issues.
15 |
16 | > DDU does not erase any personal files. It only wipes the selected driver(s), and any associated info, such as display color profiles, settings, etc
17 |
18 | ## Installing DDU
19 | import InstallDDU from '../../../_includes/embeds/ddu_install.md';
20 |
21 |
22 |
23 | ## Wiping Audio Drivers
24 | 
25 |
26 | > [!WARNING] Warning
27 | >
28 | > Make sure you are in [Safe Mode](https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode).
29 |
30 | * Select the "Audio" device type from the drop-down list on the right, select the Audio driver you wish to uninstall, and click `Clean and restart`
31 |
32 | ## Reinstalling Audio Drivers
33 | #### For custom-built desktops
34 | Go to your motherboard's support page on the manufacturer's site, and download the latest available audio drivers
35 |
36 | #### For laptops/pre-built desktops
37 | Go to the model's support page on your manufacturer's site, and download the latest available audio drivers.
38 |
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/src/content/docs/factoids/ddu.mdx:
--------------------------------------------------------------------------------
1 | ---
2 | title: DDU
3 | sidebar:
4 | hidden: false
5 | parent: Factoids
6 | has_children: false
7 | pagefind: true
8 | last_modified_date: 2022-10-31
9 | ---
10 |
11 |
12 |
13 | ## What is DDU?
14 | Display Driver Uninstaller is a program that can fully wipe display/audio drivers, to troubleshoot various issues.
15 |
16 | > DDU does not erase any personal files. It only wipes the selected driver(s), and any associated info, such as display color profiles, settings, etc.
17 |
18 | ## Installing DDU
19 | import InstallDDU from '../../../_includes/embeds/ddu_install.md';
20 |
21 |
22 |
23 | ## Wiping Display Drivers
24 |
25 | > [!WARNING] Warning
26 | >
27 | > Make sure you are in [Safe Mode](https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode) for the following steps.
28 |
29 | >Your Display Resolution Will decrease because Windows will revert to the failsafe "MsDisplayAdapter Driver"
30 |
31 | ### Laptops or integrated graphics
32 |
33 | To wipe display drivers for laptops/devices with onboard graphics: Select the "GPU" device type from the drop-down list on the right.
34 |
35 | * Select the `Clean and do NOT restart` option for the first driver, _then_ the `Clean and restart` option for the second driver. Any GPU driver can be wiped first, the order is irrelevant.
36 |
37 | ### Desktops with a dedicated GPU
38 | To wipe display drivers from a dedicated GPU: Select the "GPU" device type from the drop-down list on the right, select the GPU driver you wish to uninstall, and click `Clean and restart`
39 |
40 | 
41 |
42 | ## Reinstalling Display Drivers
43 |
44 | ### Custom-built desktops
45 | Go to the site of the GPU's manufacturer(s) ([NVIDIA](https://www.nvidia.com/Download/index.aspx), [AMD](https://www.amd.com/en/support), [Intel](https://www.intel.com/content/www/us/en/download-center/home.html)) and download the latest available display drivers.
46 |
47 | ### Laptops/pre-built desktops
48 | Go to the model's support page on your manufacturer's site, and download the latest available display drivers.
49 |
50 | > [!WARNING] Warning
51 | > For devices with multiple GPUs, download both the integrated and dedicated GPU drivers. Install the integrated GPU drivers _first_, followed by the dedicated GPU drivers.
52 |
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/src/content/docs/factoids/diskpart-clean.md:
--------------------------------------------------------------------------------
1 | ---
2 | title: Cleaning a Disk in Diskpart
3 | sidebar:
4 | hidden: false
5 | parent: Factoids
6 | has_children: false
7 | pagefind: true
8 | last_modified_date: 2022-10-31
9 | ---
10 |
11 | > [!CAUTION] Caution
12 | > Note that cleaning the disk **will remove any data stored on it.**
13 |
14 | Open Command Prompt or PowerShell as admin, then follow the steps below.
15 |
16 | ```
17 | diskpart
18 | list disk
19 | ```
20 |
21 | 
22 |
23 | 
24 |
25 | 
26 |
27 | 
28 |
29 | Make note of the disk you want to clean from the step above.
30 |
31 | ```
32 | sel disk #
33 | clean
34 | ```
35 |
36 | Follow the below steps as you want to partition and format the drive. You will want to do this unless otherwise instructed.
37 | ```
38 | create partition=primary
39 | format quick fs=ntfs
40 | assign letter=E
41 | ```
42 |
43 | You can change the file system to a different one if so chooses, FAT32 or exFAT are examples. Furthermore, you can also change the letter to any letter that is *not in use*.
44 |
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/src/content/docs/factoids/diskpart-gpt.md:
--------------------------------------------------------------------------------
1 | ---
2 | title: Making a GPT Partition Table in Diskpart
3 | sidebar:
4 | hidden: false
5 | parent: Factoids
6 | has_children: false
7 | pagefind: true
8 | last_modified_date: 2022-10-31
9 | ---
10 |
11 |
12 |
13 | Open Command Prompt or PowerShell as admin then follow the steps below.
14 |
15 | ```
16 | diskpart
17 | list disk
18 | ```
19 |
20 | 
21 |
22 | 
23 |
24 | 
25 |
26 | 
27 |
28 | Make note of the disk you want to install to from the step above. Run the following commands. (Replace `#` with the disk number you want to convert.)
29 |
30 | ```
31 | sel disk #
32 | clean
33 | convert gpt
34 | ```
35 |
36 |
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/src/content/docs/factoids/diskpart-wl.md:
--------------------------------------------------------------------------------
1 | ---
2 | title: Removing write protection on drives using DiskPart
3 | sidebar:
4 | hidden: false
5 | parent: Factoids
6 | has_children: false
7 | pagefind: true
8 | last_modified_date: 2024-02-15
9 | ---
10 |
11 |
12 | Open Command Prompt or PowerShell as admin then follow the steps below.
13 |
14 | ```
15 | diskpart
16 | list disk
17 | ```
18 |
19 | 
20 |
21 | 
22 |
23 | 
24 |
25 | 
26 |
27 | Make note of the disk you want to remove the write lock on from the step above.
28 |
29 | ```
30 | select disk x
31 | attrib disk clear readonly
32 | ```
33 |
34 | If successful, Command Prompt should output 'Disk attributes cleared successfully'
35 | You can now exit Command Prompt
36 | Keep in mind that drives are often write-locked because they are failing or dead. In those cases, it's best to back up the data on said drive.
37 |
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/src/content/docs/factoids/extend-winre.mdx:
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1 | ---
2 | title: Extend WinRE with a PowerShell Script
3 | sidebar:
4 | hidden: false
5 | parent: Factoids
6 | has_children: false
7 | pagefind: true
8 | last_modified_date: 2024-02-25
9 | ---
10 |
11 | To extend WinRE run the following script in an Admin PowerShell.Do this easily by pasting in just the one liner below.
12 |
13 | ```powershell
14 | iex ((New-Object System.Net.WebClient).DownloadString('https://raw.githubusercontent.com/r-Techsupport/rTS_Wiki/master/_includes/scripts/Extend-WinRE.ps1'))
15 | ```
16 |
17 | The script being executed can be seen below, it is from the [official Microsoft article](https://learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/add-update-to-winre?view=windows-11) for resolving this issue.
18 |
19 | import { Code } from '@astrojs/starlight/components';
20 | import script from '../../../_includes/scripts/Extend-WinRE.ps1?raw';
21 |
22 |
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/src/content/docs/factoids/force-updating-windows.md:
--------------------------------------------------------------------------------
1 | ---
2 | title: Force updating Windows
3 | sidebar:
4 | hidden: false
5 | parent: Factoids
6 | has_children: false
7 | pagefind: true
8 | last_modified_date: 2024-03-09
9 | ---
10 | ## Using the Windows media creation tool "Update now" option
11 | To force update Windows 10 [go to the Microsoft site](https://www.microsoft.com/en-us/software-download/windows10) and click 'update now'
12 |
13 | To force update Windows 11 download the "Windows 11 Installation Assistant" [from Microsoft](https://www.microsoft.com/en-us/software-download/windows11) then run it.
14 |
15 | ## Using a mounted ISO
16 | If the Windows 10 upgrade tool or the Windows 11 installation assistant fails to update Windows and you are on an old version number of Windows, you can try downloading then mounting the "ISO" file for the OS.
17 |
18 | ### Windows 10
19 | 1. Download the Windows 10 Media Creation Tool [from the Microsoft site](https://www.microsoft.com/en-us/software-download/windows10) by clicking "Download now" under the "Create Windows 10 installation media"
20 | 2. Run the downloaded tool and choose "Create installation media" instead of "Upgrade this PC now" when you run it.
21 | 3. Choose the appropriate language and edition values then click "Next"
22 | 4. Choose "ISO" and click "Next"
23 | 5. Choose a location to save the file too then click "Save"
24 |
25 | ### Windows 11
26 | 1. Download the "ISO" from the "Download now" button under "Download Windows 11 Disk image (ISO) for ... devices" on the [Windows 11 download page](https://www.microsoft.com/en-us/software-download/windows11).
27 | - You may need to choose several options from dropdowns and choose "Download now" several times.
28 |
29 | ### Windows 10 and 11
30 | 1. Once you have the ISO downloaded double click the file to mount it, it will appear as a CD drive under "This PC"
31 | 2. Open the drive and run "setup.exe" to attempt the update again.
32 |
33 | ## Using a USB
34 | This is perhaps the best method of the three. This will also wipe any data stored on the USB flash drive that is used.
35 |
36 | 1. Create the install media from Part 1 of our [Windows 10](/installations/install-10/#creating-installation-media) or [Windows 11](/installations/install-11/#creating-installation-media) install guides.
37 | 2. Open the created USB in File Explorer and run "setup.exe" to force upgrade Windows.
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/src/content/docs/factoids/get-specs.md:
--------------------------------------------------------------------------------
1 | ---
2 | title: Using Get-Specs
3 | sidebar:
4 | hidden: false
5 | parent: Factoids
6 | has_children: false
7 | pagefind: true
8 | last_modified_date: 2022-10-09
9 | ---
10 |
11 |
12 |
13 | ## What is Get-Specs?
14 |
15 | **Get-Specs** is a custom made, [open-source](https://github.com/r-Techsupport/Get-Specs) program that gathers system information like OS, Hardware, and Software that helps us troubleshoot your computer.
16 |
17 | > [!WARNING] Warning
18 | > Nothing sensitive is included in the report, we will not ask you to share private information.
19 |
20 | ## How to use Get-Specs
21 |
22 | 1. **Download** the [Get-Specs](https://github.com/r-Techsupport/Get-Specs/releases/latest/download/Get-Specs.zip) program.
23 |
24 | 2. [Extract](/learning/computing-101/#unzippingextracting-a-folder) the zip file to **your desktop**.
25 |
26 | 3. **Run** the file named "Specs.cmd", if a User Account Control window pops up, press Yes.
27 |
28 | 4. Click **"Start"**, the PowerShell window should be displaying each step.
29 |
30 | 5. Click **"Upload"**, a link should be copied to your clipboard. You can then paste it in the channel.
31 |
32 | > If the link does not appear in your clipboard, **upload the Techsupport_Specs.html file** that appeared next to the other extracted files.
33 |
34 | > If you have issues with the .cmd file, you can try our older [exe method](https://github.com/r-Techsupport/Get-Specs/releases/download/v1.8.0/Get-Specs.zip)
35 |
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/src/content/docs/factoids/hardware-photos.md:
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1 | ---
2 | title: Taking good Hardware photos
3 | sidebar:
4 | hidden: false
5 | parent: Factoids
6 | has_children: false
7 | pagefind: true
8 | last_modified_date: 2023-03-16
9 | ---
10 |
11 |
12 |
13 | Please follow the guide to take good hardware photos, for easier identification of the problem at hand. **Remember to turn on flash when taking photos!**
14 |
15 | Remember to ensure the photos are clear and that parts are easy to distinguish (i.e. not blurry), using the reference images as a guide:
16 |
17 | ## 1 - The center of the Motherboard:
18 |
19 | 
20 |
21 | > Ensure that the entire motherboard photo is in the frame, and connections mostly visible.
22 |
23 | ## 2 - Side angle Photo of the 24-Pin Power Cable to the Motherboard:
24 |
25 | 
26 |
27 | ## 3 - Graphics Card Power Cable (PCI Express cables):
28 |
29 | 
30 |
31 | ## 4 - Photos of the RAM modules in the socket (top and bottom):
32 |
33 | 
34 |
35 | 
36 |
37 | > Ensure that the photos include the position of the tabs at the top of the RAM slot
38 |
39 | ## 5 - SATA Connections + General Front IO connections + M.2 drive connections:
40 |
41 | 
42 |
43 | > Take as many photos as you can with regards to these connections, as some connections, such as SATA are on the side.
44 |
45 | ## 6 - CPU Power Connection:
46 |
47 | 
48 |
--------------------------------------------------------------------------------
/src/content/docs/factoids/how-parts-move.md:
--------------------------------------------------------------------------------
1 | ---
2 | title: How partitions can move
3 | sidebar:
4 | hidden: false
5 | has_children: false
6 | parent: Factoids
7 | pagefind: true
8 | last_modified_date: 2024-06-28
9 | ---
10 |
11 |
12 | When working with partitions it is important to understand how you can move them.
13 |
14 | 1. You can only enlarge a partition to the right
15 | 2. You can only shrink a partition to the left
16 | 3. Partitions can move left or right
17 | 4. Partitions cannot move around each other
--------------------------------------------------------------------------------
/src/content/docs/factoids/index.mdx:
--------------------------------------------------------------------------------
1 | ---
2 | title: Factoids
3 | sidebar:
4 | hidden: true
5 | pagefind: true
6 | tableOfContents: false
7 | ---
8 |
9 | import DirectoryLinks from '/src/components/DirectoryLinks.astro';
10 |
11 |
--------------------------------------------------------------------------------
/src/content/docs/factoids/pagefile.md:
--------------------------------------------------------------------------------
1 | ---
2 | title: Viewing the Pagefile location and status
3 | description: The pagefile in Windows is virtual memory, extending the physical RAM by writing memory to disk when RAM is full or an item is not in use.
4 | ---
5 |
6 | 1. Press Win + R to open the Run dialog.
7 | 2. Type `sysdm.cpl` and press Enter.
8 | 3. Click the **Advanced** tab.
9 | 4. In the **Performance** section, click on **Settings**.
10 | 5. Go to the **Advanced** tab.
11 | 6. Under the **Virtual memory** section, click on **Change**.
12 |
13 | 
--------------------------------------------------------------------------------
/src/content/docs/factoids/rufus.mdx:
--------------------------------------------------------------------------------
1 | ---
2 | title: Rufus
3 | description: Please read the following to learn how to create bootable media using Rufus on Windows.
4 | sidebar:
5 | hidden: false
6 | has_children: false
7 | parent: Factoids
8 | pagefind: true
9 | last_modified_date: 2024-12-10
10 | ---
11 |
12 | import Rufus from '../../../_includes/embeds/rufus.md';
13 |
14 |
--------------------------------------------------------------------------------
/src/content/docs/factoids/specify-nr.md:
--------------------------------------------------------------------------------
1 | ---
2 | title: Using Specify (No-Ring 0 version)
3 | description: Specify is an open-source windows applications that gathers various data to help us troubleshoot your computer.
4 | sidebar:
5 | hidden: false
6 | parent: Factoids
7 | has_children: false
8 | pagefind: true
9 | last_modified_date: 2024-11-05
10 | ---
11 | This is the **No-Ring 0** version, where LibreHardwareMonitor/temperature has been excluded from the report. To get temperature readings, please refer to our [HWinfo guide](/guides/hwinfo).
12 |
13 | > [!IMPORTANT] Important
14 | >
15 | > No sensitive information is included in the report, we will not ask you to share private information. You can view an example specify report [here](https://spec-ify.com/profile/demo-noring0).
16 | >
17 | > More information can be found on our [README on GitHub](https://github.com/Spec-ify/specify/blob/main/README.md).
18 |
19 | ## How to use Specify
20 |
21 | 1. **Download** the Specify tool from [here](https://github.com/Spec-ify/specify/releases/latest/download/Specify_noring0.exe).
22 | 2. **Run** the Specify.exe program.
23 | - If a User Account Control (UAC) window pops up, press yes. If a Windows Smartscreen window pops up, select "More Info" and then "Run Anyway".
24 | 3. **(Optional)** - Select Settings and enable the `Remove Username` option if you wish to redact your user name from the report.
25 | 4. Click on **Start**, wait for the program to complete scanning the system.
26 | 5. Once it is done, it will **automatically open a link and copy it to your clipboard**. Click "Close Program" at the end to exit.
27 | 6. Paste this link in the channel you are getting support from.
28 |
29 | > [!TIP] For machines without internet access
30 | >
31 | > For machines without internet access, click the settings button and enable the 'Don't Upload' option. Specify will save a file titled "specify_specs.json". Please upload the file instead.
32 |
33 | > [!INFORMATION] Data Retention Policies
34 | >
35 | > In compliance with [the GDPR (General Data Protection Regulation)](https://gdpr-info.eu/), the report will **be automatically deleted after 24 hours**. For more information about our data retention policies, please refer to our [README on GitHub](https://github.com/Spec-ify/specify/blob/main/README.md).
--------------------------------------------------------------------------------
/src/content/docs/factoids/specify.md:
--------------------------------------------------------------------------------
1 | ---
2 | title: Using Specify
3 | description: Specify is an open-source windows applications that gathers various data to help us troubleshoot your computer.
4 | sidebar:
5 | hidden: false
6 | parent: Factoids
7 | has_children: false
8 | pagefind: true
9 | last_modified_date: 2024-11-05
10 | ---
11 |
12 | > [!IMPORTANT] Important
13 | >
14 | > No sensitive information is included in the report, we will not ask you to share private information. You can vew an example specify report [here](https://spec-ify.com/profile/demo1).
15 | >
16 | > More information can be found on our [README on GitHub](https://github.com/Spec-ify/specify/blob/main/README.md)
17 |
18 | ## How to use Specify
19 |
20 | 1. **Download** the Specify tool from [here](https://github.com/Spec-ify/specify/releases/latest/download/Specify_noring0.exe).
21 | 2. **Run** the Specify.exe program.
22 | - If a User Account Control (UAC) window pops up, press yes. If a Windows Smartscreen window pops up, select "More Info" and then "Run Anyway".
23 | 3. **(Optional)** - Select Settings and enable the `Remove Username` option if you wish to redact your user name from the report.
24 | 4. Click on **Start**, wait for the program to complete scanning the system.
25 | 5. Once it is done, it will **automatically open a link and copy it to your clipboard**. Click "Close Program" at the end to exit.
26 | 6. Paste this link in the channel you are getting support from.
27 |
28 | > [!TIP] For machines without internet access
29 | >
30 | > For machines without internet access, click the settings button and enable the 'Don't Upload' option. Specify will save a file titled "specify_specs.json". Please upload the file instead.
31 |
32 | > [!INFORMATION] Data Retention Policies
33 | >
34 | > In compliance with [the GDPR (General Data Protection Regulation)](https://gdpr-info.eu/), the report will **be automatically deleted after 24 hours**. For more information about our data retention policies, please refer to our [README on GitHub](https://github.com/Spec-ify/specify/blob/main/README.md).
--------------------------------------------------------------------------------
/src/content/docs/factoids/swollen-battery.md:
--------------------------------------------------------------------------------
1 | ---
2 | title: Handling a swollen battery
3 | sidebar:
4 | hidden: false
5 | has_children: false
6 | parent: Factoids
7 | pagefind: true
8 | last_modified_date: 2024-01-07
9 | ---
10 |
11 |
12 | When a battery swells it means the internal structure has failed and the components of the battery have begun to mix. These chemicals reacting has caused the casing of the battery to swell.
13 |
14 | ## What to do when a battery is swollen
15 | Temporarily store it in a cool dry area until you can take it somewhere to be disposed of. Most repair shops are equipped to deal with a swollen battery.
16 |
17 | > [!WARNING] Warning
18 | > Do not attempt to remove it from the device yourself!
19 |
20 | ## What if I see smoke?
21 | 1. Get away from the battery.
22 | - The smoke is very toxic and usually occurs before a flare out fire.
23 | 2. Do not attempt to douse it with water or a normal fire extinguisher.
24 | 3. Only specially rated fire extinguishers can handle this kind of fire.
25 | 4. Try to remove anything flammable from around the device.
26 |
27 | > [!WARNING] Warning
28 | > Do not try to pick up the device!
29 |
30 | ## What if I see fire?
31 | 1. Get to a safe distance from the fire, don't go near it. These fires are violent and extremely hot.
32 | - If it happens in your hand DROP IT IMMEDIATELY.
33 | 3. Call the emergency services if it looks like the fire is spreading.
34 | 4. Do not attempt to put out the fire with anything except a specially rated fire extinguisher.
--------------------------------------------------------------------------------
/src/content/docs/factoids/windows-ghost-monitor.md:
--------------------------------------------------------------------------------
1 | ---
2 | title: Retrieving an application stuck on a ghost monitor
3 | description: How to retrieve an application window that is stuck on a non-existent monitor
4 | ---
5 | When using multiple monitors Windows can "leave" application windows on a monitor that is no longer connected. If this occurs you will notice an application icon on your taskbar that can be minimized and opened but will not be visible on any active monitor.
6 |
7 | 1. Click the application in your taskbar to open it, this will also "focus" the window.
8 | 2. Hold the Windows key then press your left or right arrow key multiple times. This will cause the window to "snap" onto the sides of your monitors and move between them.
9 | - If you press left or right enough times the window should re-appear on an active monitor.
--------------------------------------------------------------------------------
/src/content/docs/factoids/winre.md:
--------------------------------------------------------------------------------
1 | ---
2 | title: How to boot into WinRE from a black or blank screen
3 | sidebar:
4 | hidden: false
5 | has_children: false
6 | parent: Factoids
7 | pagefind: true
8 | last_modified_date: 2024-03-09
9 | ---
10 |
11 | To enter the Windows Recovery Environment from an unbootable OS or black/blank screen, follow the steps below:
12 | 1. Press and hold the power button until your device is off. Then power the device back on.
13 | 2. On the first sign that Windows is booting (IE: manufacturer logo, spinning loading circle, etc), press and hold the power button again until your device is off.
14 | 3. Repeat steps **1** and **2**.
15 | 4. Press the power button again to turn on your device, allow Windows to start normally on the third boot, you should be taken to the Recovery Environment at this point.
16 |
17 | ## Alternate method
18 | If you are still unable to boot to the Recovery Environment, follow the steps below:
19 | 1. On a known working device, follow Part 1 in our Windows Reinstall Guide(s)
20 | 2. Once done, plug the USB into the problem device and boot to it. Refer to the guide above for instructions on doing so.
21 | 3. In the language selection menu, click Next, then click Repair your computer, this will take you to the Recovery Environment.
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1 | ---
2 | title: Removing write protection on drives
3 | sidebar:
4 | hidden: false
5 | has_children: false
6 | parent: Factoids
7 | pagefind: true
8 | last_modified_date: 2024-08-13
9 | ---
10 |
11 |
12 |
13 | > [!WARNING] Warning
14 | > Drives are often write-locked because they are failing or dead. In those cases, it's best to back up the data on said drive.
15 |
16 | Open CMD with admin privileges and type in the following commands line by line
17 | 1. `diskpart`
18 | - Command to open diskpart
19 |
20 | 2. `list disk`
21 | - This will show the disks in the system with a numeric number attached to each drive, you can identify the drive with the capacity
22 |
23 | 3. `select disk x`
24 | - Where x is the number you get for the drive from the previous command
25 |
26 | 4. `attrib disk clear readonly`
27 | - Clears the read-only attribute
28 |
29 | > [!TIP] Sucess
30 | > Command Prompt should output `Disk attibutes cleared successfully`. You can now exit Command Prompt.
31 |
32 |
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/src/content/docs/guides/Clearing-Windows-Update-Cache.md:
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1 | ---
2 | title: Clearing Windows Update Cache
3 | sidebar:
4 | hidden: false
5 | has_children: false
6 | parent: General Guides
7 | pagefind: true
8 | last_modified_date: 2022-07-30
9 | ---
10 |
11 |
12 |
13 |
14 | Clearing Windows update cache is used when some updates will not complete. This could help Windows to update automatically.
15 |
16 | 1. Open administrator command prompt:
17 |
18 | **Windows key + R, type "cmd" into the box, ctrl + shift + enter**
19 |
20 | 2. These steps will stop the update services, type them line by line into the command prompt:
21 | ```
22 | net stop wuauserv
23 | net stop cryptSvc
24 | net stop bits
25 | net stop msiserver
26 | ```
27 | 3. Now we have to remove the updated cache:
28 | ```
29 | ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
30 | ren C:\Windows\System32\catroot2 catroot2.old
31 | ```
32 | 4. Now we must restart the update services:
33 | ```
34 | net start wuauserv
35 | net start cryptSvc
36 | net start bits
37 | net start msiserver
38 | ```
39 | 5. Now you should reboot and try windows updates again.
40 |
41 |
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1 | ---
2 | title: How to do an In-Place Install/Upgrade
3 | description: An in-place upgrade reinstalls Windows without losing your files, settings, or apps. It fixes system issues by refreshing core OS files and is preferred over a Reset for the same outcome.
4 | sidebar:
5 | hidden: false
6 | has_children: false
7 | parent: General Guides
8 | pagefind: true
9 | last_modified_date: 2025-01-23
10 | ---
11 | > [!WARNING] Do not use the built-in Reset features of Windows!
12 | >
13 | > These options do not perform a full system reinstall and can result in a broken OS. Resets use the current OS image as a base, which means any issues from the old installation can carry over and potentially cause further damage.
14 |
15 | > [!NOTE] Neither Resets nor In-Place upgrades help with removing Malware!
16 | >
17 | > Please refer to our [official malware](/safety-security/malware-guide) guide below to see how to deal with malware.
18 |
19 | ## Method 1: Downloading the Windows ISO file
20 | 1. Download the Windows ISO file from Microsoft's official website:
21 | - Windows 11: https://www.microsoft.com/en-us/software-download/windows11
22 | - Scroll all the way to the bottom to get the direct link to download the ISO.
23 | - Windows 10: https://www.microsoft.com/en-us/software-download/windows10
24 | - Follow the instructions provided on the page to see how you can download the ISO file using the Media Creation Tool.
25 | 2. Double click the downloaded ISO file to mount it.
26 | - You may get a User Account Control (UAC) dialogue, you may click Open anyways.
27 | 3. Head to the mounted drive by double clicking it.
28 | 4. In the mounted drive folder, run "setup.exe".
29 | 5. Follow the on-screen instructions to proceed with the in-place upgrade/install.
30 | - You may also be prompted to input a product key. You can select "I previously installed Windows 11 or Windows 10 on this PC" instead to bypass this.
31 |
32 | 
33 |
34 | ## Method 2: Utilizing Recovery Settings
35 |
36 | > [!NOTE] This method will only work in Windows 11 24H2 and higher!
37 | >
38 | > Windows 11 23H2 or lower, or Windows 10 installs will not be able to utilize this method. [Please refer to method 1 instead](#method-1-downloading-the-windows-iso-file).
39 |
40 | 1. Open up settings, and head to `System` -> `Recovery`.
41 | 2. You will be met with multiple options, select "Fix problems using Windows Update."
42 | - It may have a button labled "Reinstall now".
43 |
44 | 
45 |
46 | If there is no button labelled as such or you cannot select it (i.e., it is greyed out), please use [Method 1](#method-1-downloading-the-windows-iso-file) instead.
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1 | ---
2 | title: Memory Testing
3 | sidebar:
4 | hidden: true
5 | has_children: true
6 | has_toc: true
7 | pagefind: false
8 | last_modified_date: 2022-06-27
9 | slug: /docs/guides/memtest
10 | parent: General Guides
11 | ---
12 |
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/src/content/docs/guides/Memtest/memtest86.md:
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1 | ---
2 | title: MemTest86+
3 | sidebar:
4 | hidden: false
5 | has_children: false
6 | parent: General Guides
7 | pagefind: true
8 | last_modified_date: 2024-08-13
9 | redirect_from: /books/how-to-and-guides/page/running-memtest86
10 | ---
11 |
12 |
13 |
14 | Memtest86+ is a small tool that allows you to test memory for issues.
15 |
16 | > [!NOTE] Information
17 | > Memtest86+ and Memtest86 are different products. This guide is for Memtest86+
18 |
19 | ## 1. Obtaining media
20 | You may also use the [official Memtest86+ ISO](https://www.memtest.org/download/v7.00/mt86plus_7.00_64.iso.zip), or the [install tool for Windows](https://www.memtest.org/download/v7.00/mt86plus_7.00_USB_Installer.exe).
21 |
22 | ## 2. Creating bootable media
23 | This will require a USB that is at least the size of the ISO you downloaded.
24 |
25 | Follow the [Linux media guide](/installations/install-linux#step-2-creating-installation-media) to create the install media. **If you use Rufus, make sure to select MBR/Legacy/BIOS even if your system supports GPT/UEFI.**
26 |
27 | ## Run Memtest86+
28 |
29 | If you used the official Memtest86+ media, it will boot straight into the test.
30 |
31 | ## 3. Results
32 | Let the test run for 8 passes, which will most likely last overnight. Any errors means you have a bad RAM stick or DIMM (RAM slot). If you see any errors early, you can end the test there and start narrowing it down to which stick/slot.
33 |
34 | If you have a failure, then test each stick individually, and in different slots to isolate the failure to a stick or slot.
35 |
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1 | ---
2 | title: Stressful App Test
3 | sidebar:
4 | hidden: true
5 | has_children: false
6 | grand_parent: General Guides
7 | parent: Memory Testing
8 | pagefind: false
9 | last_modified_date: 2022-07-16
10 | ---
11 |
12 |
13 |
14 | This article relies on the live media [created here](/live-sessions/linux-live-session).
15 |
16 | Stressful Application Test is a memory testing tool, notably used by Google.
17 |
18 | ## Running the test
19 | 1. After you boot into the media, click the Debian logo in the top-left corner, then click "Terminal Emulator" to open the terminal:
20 | 
21 | 2. In the terminal, type `stressapptest -W -s