├── src
    ├── views
    │   ├── errors
    │   │   └── form_error.blade.php
    │   ├── partials
    │   │   └── common-header.blade.php
    │   ├── user_tickets.blade.php
    │   ├── create.blade.php
    │   ├── options.blade.php
    │   ├── layouts
    │   │   └── master.blade.php
    │   └── view.blade.php
    ├── Models
    │   ├── TicketComment.php
    │   ├── TicketOption.php
    │   └── Ticket.php
    ├── Traits
    │   └── UserTicket.php
    ├── migrations
    │   ├── 2018_10_23_115912_add_laraticket_admin_to_users.php
    │   ├── 2018_02_11_104552_create_ticket_comments_table.php
    │   ├── 2018_02_09_154337_create_ticket_options_table.php
    │   └── 2018_02_09_155151_create_tickets_table.php
    ├── LaraTicketServiceProvider.php
    ├── routes.php
    ├── Events
    │   ├── TicketClosed.php
    │   ├── TicketDeleted.php
    │   ├── TicketSubmitted.php
    │   └── TicketReplied.php
    ├── Controllers
    │   ├── TicketOptionController.php
    │   └── TicketController.php
    ├── config
    │   └── laraticket.php
    └── Notifications
    │   └── TicketNotification.php
├── composer.json
└── README.md


/src/views/errors/form_error.blade.php:
--------------------------------------------------------------------------------
1 | @if ($errors->any())
2 |     <div class="alert alert-danger">
3 |         <ul>
4 |             @foreach ($errors->all() as $error)
5 |                 <li>{{ $error }}</li>
6 |             @endforeach
7 |         </ul>
8 |     </div>
9 | @endif


--------------------------------------------------------------------------------
/src/Models/TicketComment.php:
--------------------------------------------------------------------------------
 1 | <?php
 2 | 
 3 | namespace Sdkcodes\LaraTicket\Models;
 4 | 
 5 | use Illuminate\Database\Eloquent\Model;
 6 | 
 7 | class TicketComment extends Model
 8 | {
 9 |     public function ticket(){
10 |     	return $this->belongsTo(Ticket::class);
11 |     }
12 | 
13 |     public function user(){
14 |     	return $this->belongsTo(config('laraticket.user_model_namespace'));
15 |     }
16 | }
17 | 


--------------------------------------------------------------------------------
/src/Models/TicketOption.php:
--------------------------------------------------------------------------------
 1 | <?php
 2 | 
 3 | namespace Sdkcodes\LaraTicket\Models;
 4 | 
 5 | use Illuminate\Database\Eloquent\Model;
 6 | 
 7 | class TicketOption extends Model
 8 | {
 9 |     protected $fillable = ['key', 'values'];
10 |     public function getCategories(){
11 |     	$first = $this->where('key', 'categories')->first();
12 |     	$categories = $first ? explode(",", $first->values) : [];
13 |     	return $categories;
14 |     }
15 | 
16 |     public function getPriorities(){
17 |     	$first = $this->where('key', 'priorities')->first();
18 |     	$priorities = $first ? explode(",", $first->values) : [];
19 |     	return $priorities;
20 |     }
21 | }
22 | 


--------------------------------------------------------------------------------
/src/Traits/UserTicket.php:
--------------------------------------------------------------------------------
 1 | <?php
 2 | 
 3 | namespace Sdkcodes\LaraTicket\Traits;
 4 | 
 5 | use Sdkcodes\LaraTicket\Models\Ticket;
 6 | 
 7 | trait UserTicket{
 8 | 	public function isTicketAdmin(){
 9 | 		return $this->laraticket_admin;
10 | 	}
11 | 
12 | 	public function tickets(){
13 |         return $this->hasMany(Ticket::class)->latest();
14 |     }
15 | 
16 |     public function countTickets($status="all"){
17 |         if ($status === "all"){
18 |             return $this->hasMany(Ticket::class)->count();
19 |         }
20 |         return $this->hasMany(Ticket::class)->where('status', $status)->count();
21 |     }
22 | 
23 |     public function getTicketAdmins(){
24 |         return $this->where('laraticket_admin', true)->get();
25 |     }
26 | }


--------------------------------------------------------------------------------
/composer.json:
--------------------------------------------------------------------------------
 1 | {
 2 | 	"name" : "sdkcodes/lara-ticket",
 3 | 	"description" : "A laravel 5 package to handle 'support ticket'",
 4 | 	"type" : "laravel-package",
 5 | 	"keywords" : ["laravel support ticket", "Laravel ticket support", "ticket laravel", "laravel-5-package"],
 6 | 	"require": {
 7 | 	    "laravel/framework": "^5.1",
 8 | 	    "illuminate/support": "^5.1"
 9 | 	},
10 | 	"license": "MIT",
11 | 	"authors": [
12 | 	    {
13 | 	        "name": "Sdkcodes",
14 | 	        "email": "sdkcodes@gmail.com"
15 | 	    }
16 | 	],
17 | 	"autoload": {
18 | 	    "psr-4": {
19 | 	        "Sdkcodes\\LaraTicket\\": "src/"
20 | 	    }
21 | 	},
22 | 	"extra" : {
23 | 		"laravel" : {
24 | 			"providers" : [
25 | 				"Sdkcodes\\LaraTicket\\LaraTicketServiceProvider"
26 | 			]
27 | 		}
28 | 	}
29 | }


--------------------------------------------------------------------------------
/src/Models/Ticket.php:
--------------------------------------------------------------------------------
 1 | <?php
 2 | 
 3 | namespace Sdkcodes\LaraTicket\Models;
 4 | 
 5 | use App\User;
 6 | use Illuminate\Database\Eloquent\Model;
 7 | 
 8 | class Ticket extends Model
 9 | {
10 |     public static function countTickets($status="all"){
11 |         if ($status === "all"){
12 |             return self::count();
13 |         }
14 |         return self::where('status', $status)->count();
15 |     }
16 | 
17 |     public function comments(){
18 |     	return $this->hasMany(TicketComment::class);
19 |     }
20 | 
21 |     public function isOpen(){
22 |     	return $this->status === "open";
23 |     }
24 | 
25 |     public function isClosed(){
26 |     	return $this->status === "closed";
27 |     }
28 | 
29 |     public function owner(){
30 |         
31 |         return $this->belongsTo(config('laraticket.user_model_namespace'), 'user_id');
32 |     }
33 | }
34 | 


--------------------------------------------------------------------------------
/src/migrations/2018_10_23_115912_add_laraticket_admin_to_users.php:
--------------------------------------------------------------------------------
 1 | <?php
 2 | 
 3 | use Illuminate\Support\Facades\Schema;
 4 | use Illuminate\Database\Schema\Blueprint;
 5 | use Illuminate\Database\Migrations\Migration;
 6 | 
 7 | class AddLaraticketAdminToUsers extends Migration
 8 | {
 9 |     /**
10 |      * Run the migrations.
11 |      *
12 |      * @return void
13 |      */
14 |     public function up()
15 |     {
16 |         Schema::table(config('laraticket.user_table_name'), function (Blueprint $table) {
17 |             $table->tinyInteger('laraticket_admin')->default(0);
18 |         });
19 |     }
20 | 
21 |     /**
22 |      * Reverse the migrations.
23 |      *
24 |      * @return void
25 |      */
26 |     public function down()
27 |     {
28 |         Schema::table('users', function (Blueprint $table) {
29 |             //
30 |         });
31 |     }
32 | }
33 | 


--------------------------------------------------------------------------------
/src/LaraTicketServiceProvider.php:
--------------------------------------------------------------------------------
 1 | <?php
 2 | 
 3 | namespace Sdkcodes\LaraTicket;
 4 | 
 5 | use Illuminate\Support\Facades\Config;
 6 | use Illuminate\Support\ServiceProvider;
 7 | 
 8 | /**
 9 |  * LaraTicketServiceProvider
10 |  */
11 | class LaraTicketServiceProvider extends ServiceProvider
12 | {
13 | 	public function boot(){
14 | 
15 | 		$this->publishes([
16 | 	        __DIR__.'/config/laraticket.php' => config_path('laraticket.php'),
17 | 	    ], 'config');
18 | 
19 | 	    $this->mergeConfigFrom(
20 | 	        __DIR__.'/config/laraticket.php', 'laraticket'
21 | 	    );
22 | 
23 | 		$this->loadRoutesFrom(__DIR__.'/routes.php');
24 | 		$this->loadMigrationsFrom(__DIR__.'/migrations');
25 | 		$this->loadViewsFrom(__DIR__.'/views', 'laraticket');
26 | 
27 | 		$this->publishes([
28 | 	        __DIR__.'/views' => resource_path('views/vendor/laraticket'),
29 | 	    ], 'views');
30 | 	}
31 | 
32 | 	public function register(){
33 | 
34 | 	}
35 | }


--------------------------------------------------------------------------------
/src/migrations/2018_02_11_104552_create_ticket_comments_table.php:
--------------------------------------------------------------------------------
 1 | <?php
 2 | 
 3 | use Illuminate\Support\Facades\Schema;
 4 | use Illuminate\Database\Schema\Blueprint;
 5 | use Illuminate\Database\Migrations\Migration;
 6 | 
 7 | class CreateTicketCommentsTable extends Migration
 8 | {
 9 |     /**
10 |      * Run the migrations.
11 |      *
12 |      * @return void
13 |      */
14 |     public function up()
15 |     {
16 |         Schema::create('ticket_comments', function (Blueprint $table) {
17 |             $table->increments('id');
18 |             $table->integer('user_id')->unsigned();
19 |             $table->integer('ticket_id')->unsigned();
20 |             $table->text('body');
21 |             $table->timestamps();
22 |         });
23 |     }
24 | 
25 |     /**
26 |      * Reverse the migrations.
27 |      *
28 |      * @return void
29 |      */
30 |     public function down()
31 |     {
32 |         Schema::dropIfExists('ticket_comments');
33 |     }
34 | }
35 | 


--------------------------------------------------------------------------------
/src/routes.php:
--------------------------------------------------------------------------------
 1 | <?php
 2 | 
 3 | Route::namespace("Sdkcodes\LaraTicket\Controllers")->middleware('web', 'auth')->group(function(){
 4 | 
 5 | 	Route::get('admin/tickets', "TicketController@index");
 6 | 	Route::get('tickets/create', "TicketController@create");
 7 | 	Route::get('tickets/{status?}', "TicketController@index");
 8 | 	Route::get('tickets/show/{ticket}', "TicketController@show");
 9 | 	Route::get('tickets/{ticket}/update', "TicketController@changestatus");
10 | 	Route::post('tickets/store', "TicketController@store");
11 | 	Route::put('tickets/{ticket}', "TicketController@update");
12 | 	Route::delete('tickets/{ticket}', "TicketController@delete");
13 | 
14 | 	Route::post('tickets/comments/store/{ticket}', "TicketController@reply");
15 | 
16 | 	Route::get('admin/tickets/options/settings', "TicketOptionController@options");
17 | 	Route::post('admin/tickets/options/settings', "TicketOptionController@store");
18 | 	Route::put('admin/tickets/options/settings', "TicketOptionController@update");
19 | });
20 | 


--------------------------------------------------------------------------------
/src/Events/TicketClosed.php:
--------------------------------------------------------------------------------
 1 | <?php
 2 | 
 3 | namespace Sdkcodes\LaraTicket\Events;
 4 | 
 5 | use Illuminate\Broadcasting\Channel;
 6 | use Illuminate\Queue\SerializesModels;
 7 | use Sdkcodes\LaraTicket\Models\Ticket;
 8 | use Illuminate\Broadcasting\PrivateChannel;
 9 | use Illuminate\Broadcasting\PresenceChannel;
10 | use Illuminate\Foundation\Events\Dispatchable;
11 | use Illuminate\Broadcasting\InteractsWithSockets;
12 | use Illuminate\Contracts\Broadcasting\ShouldBroadcast;
13 | 
14 | class TicketClosed
15 | {
16 |     use Dispatchable, InteractsWithSockets, SerializesModels;
17 | 
18 |     /** @var Sdkcodes\Models\Ticket */
19 |     public $ticket;
20 |     /**
21 |      * Create a new event instance.
22 |      *
23 |      * @return void
24 |      */
25 |     public function __construct(Ticket $ticket)
26 |     {
27 |         $this->ticket;
28 |         
29 |     }
30 | 
31 |     /**
32 |      * Get the channels the event should broadcast on.
33 |      *
34 |      * @return \Illuminate\Broadcasting\Channel|array
35 |      */
36 |     public function broadcastOn()
37 |     {
38 |         return new PrivateChannel('channel-name');
39 |     }
40 | }
41 | 


--------------------------------------------------------------------------------
/src/Events/TicketDeleted.php:
--------------------------------------------------------------------------------
 1 | <?php
 2 | 
 3 | namespace Sdkcodes\LaraTicket\Events;
 4 | 
 5 | use Illuminate\Broadcasting\Channel;
 6 | use Illuminate\Queue\SerializesModels;
 7 | use Sdkcodes\LaraTicket\Models\Ticket;
 8 | use Illuminate\Broadcasting\PrivateChannel;
 9 | use Illuminate\Broadcasting\PresenceChannel;
10 | use Illuminate\Foundation\Events\Dispatchable;
11 | use Illuminate\Broadcasting\InteractsWithSockets;
12 | use Illuminate\Contracts\Broadcasting\ShouldBroadcast;
13 | 
14 | class TicketDeleted
15 | {
16 |     use Dispatchable, InteractsWithSockets, SerializesModels;
17 | 
18 |     /** @var Sdkcodes\Models\Ticket */
19 |     public $ticket;
20 |     /**
21 |      * Create a new event instance.
22 |      *
23 |      * @return void
24 |      */
25 |     public function __construct(Ticket $ticket)
26 |     {
27 |         $this->ticket;
28 |         
29 |     }
30 | 
31 |     /**
32 |      * Get the channels the event should broadcast on.
33 |      *
34 |      * @return \Illuminate\Broadcasting\Channel|array
35 |      */
36 |     public function broadcastOn()
37 |     {
38 |         return new PrivateChannel('channel-name');
39 |     }
40 | }
41 | 


--------------------------------------------------------------------------------
/src/Events/TicketSubmitted.php:
--------------------------------------------------------------------------------
 1 | <?php
 2 | 
 3 | namespace Sdkcodes\LaraTicket\Events;
 4 | 
 5 | use Illuminate\Support\Facades\Log;
 6 | use Illuminate\Broadcasting\Channel;
 7 | use Illuminate\Queue\SerializesModels;
 8 | use Sdkcodes\LaraTicket\Models\Ticket;
 9 | use Illuminate\Broadcasting\PrivateChannel;
10 | use Illuminate\Broadcasting\PresenceChannel;
11 | use Illuminate\Foundation\Events\Dispatchable;
12 | use Illuminate\Broadcasting\InteractsWithSockets;
13 | use Illuminate\Contracts\Broadcasting\ShouldBroadcast;
14 | 
15 | class TicketSubmitted
16 | {
17 |     use Dispatchable, InteractsWithSockets, SerializesModels;
18 | 
19 |     /** @var Ticket */
20 |     public $ticket;
21 |     /**
22 |      * Create a new event instance.
23 |      *
24 |      * @return void
25 |      */
26 |     public function __construct(Ticket $ticket=null)
27 |     {
28 |         $this->ticket = $ticket;
29 |     }
30 | 
31 |     /**
32 |      * Get the channels the event should broadcast on.
33 |      *
34 |      * @return \Illuminate\Broadcasting\Channel|array
35 |      */
36 |     public function broadcastOn()
37 |     {
38 |         return new PrivateChannel('channel-name');
39 |     }
40 | }
41 | 


--------------------------------------------------------------------------------
/src/Events/TicketReplied.php:
--------------------------------------------------------------------------------
 1 | <?php
 2 | 
 3 | namespace Sdkcodes\LaraTicket\Events;
 4 | 
 5 | use Illuminate\Broadcasting\Channel;
 6 | use Illuminate\Queue\SerializesModels;
 7 | use Illuminate\Broadcasting\PrivateChannel;
 8 | use Illuminate\Broadcasting\PresenceChannel;
 9 | use Sdkcodes\LaraTicket\Models\TicketComment;
10 | use Illuminate\Foundation\Events\Dispatchable;
11 | use Illuminate\Broadcasting\InteractsWithSockets;
12 | use Illuminate\Contracts\Broadcasting\ShouldBroadcast;
13 | 
14 | class TicketReplied
15 | {
16 |     use Dispatchable, InteractsWithSockets, SerializesModels;
17 | 
18 |     /** @var Sdkcodes\Models\TicketComment */
19 |     public $comment;
20 |     /**
21 |      * Create a new event instance.
22 |      *
23 |      * @return void
24 |      */
25 |     public function __construct(TicketComment $comment)
26 |     {
27 |         $this->comment = $comment;
28 |         
29 |     }
30 | 
31 |     /**
32 |      * Get the channels the event should broadcast on.
33 |      *
34 |      * @return \Illuminate\Broadcasting\Channel|array
35 |      */
36 |     public function broadcastOn()
37 |     {
38 |         return new PrivateChannel('channel-name');
39 |     }
40 | }
41 | 


--------------------------------------------------------------------------------
/src/Controllers/TicketOptionController.php:
--------------------------------------------------------------------------------
 1 | <?php
 2 | 
 3 | namespace Sdkcodes\LaraTicket\Controllers;
 4 | 
 5 | use App\Http\Controllers\Controller;
 6 | 
 7 | use Illuminate\Http\Request;
 8 | use Sdkcodes\LaraTicket\Models\TicketOption;
 9 | 
10 | class TicketOptionController extends Controller
11 | {
12 |     public function store(Request $request, TicketOption $tOptions){
13 |     	
14 | 
15 |     	if ($request->categories){
16 |     		$categories = array_filter($request->categories);
17 |     		TicketOption::updateOrCreate(['key' => 'categories'], ['values' => collect($categories)->implode(",")]);	
18 |     		
19 |     	}
20 |     	elseif ($request->priorities) {
21 |     		$priorities = array_filter($request->priorities);
22 |     		TicketOption::updateOrCreate(['key' => 'priorities'], ['values' => collect($priorities)->implode(",")]);
23 |     	}
24 |     	
25 |     	return back()->with(['status' => 'success', 'message' => "Ticket options updated successfully"]);
26 |     	
27 |     }
28 | 
29 |     public function options(TicketOption $option){
30 |     	$data['categories'] = $option->getCategories();
31 |     	$data['priorities'] = $option->getPriorities();
32 |     	return view('laraticket::options', $data);
33 |     }
34 | }
35 | 


--------------------------------------------------------------------------------
/src/migrations/2018_02_09_154337_create_ticket_options_table.php:
--------------------------------------------------------------------------------
 1 | <?php
 2 | 
 3 | use Illuminate\Database\Migrations\Migration;
 4 | use Illuminate\Database\Schema\Blueprint;
 5 | use Illuminate\Support\Facades\Schema;
 6 | use Sdkcodes\LaraTicket\Models\TicketOption;
 7 | 
 8 | class CreateTicketOptionsTable extends Migration
 9 | {
10 |     /**
11 |      * Run the migrations.
12 |      *
13 |      * @return void
14 |      */
15 |     public function up()
16 |     {
17 |         Schema::create('ticket_options', function (Blueprint $table) {
18 |             $table->increments('id');
19 |             $table->string('key');
20 |             $table->string('values')->nullable();
21 |             // $table->string('categories')->default("one,two,three")->nullable();
22 |             // $table->string('priorities')->default("high,medium,low")->nullable();
23 |             $table->timestamps();
24 |         });
25 |         TicketOption::create(['key' => 'Categories']);
26 |         TicketOption::create(['key' => 'Priorities']);
27 |     }
28 | 
29 |     /**
30 |      * Reverse the migrations.
31 |      *
32 |      * @return void
33 |      */
34 |     public function down()
35 |     {
36 |         Schema::dropIfExists('ticket_options');
37 |     }
38 | }
39 | 


--------------------------------------------------------------------------------
/src/migrations/2018_02_09_155151_create_tickets_table.php:
--------------------------------------------------------------------------------
 1 | <?php
 2 | 
 3 | use Illuminate\Support\Facades\Schema;
 4 | use Illuminate\Database\Schema\Blueprint;
 5 | use Illuminate\Database\Migrations\Migration;
 6 | 
 7 | class CreateTicketsTable extends Migration
 8 | {
 9 |     /**
10 |      * Run the migrations.
11 |      *
12 |      * @return void
13 |      */
14 |     public function up()
15 |     {
16 |         Schema::create('tickets', function (Blueprint $table) {
17 |             $table->increments('id');
18 |             $table->string('slug')->unique();
19 |             $table->string('title')->nullable();
20 |             $table->longText('body')->nullable();
21 |             $table->integer('user_id')->unsigned();
22 |             $table->string('user_name')->nullable();
23 |             $table->text('replies')->nullable();
24 |             $table->string('category')->nullable();
25 |             $table->string('priority')->nullable();
26 |             $table->string('status')->comment('open, close')->default('open')->nullable();
27 |             $table->dateTime('date_closed')->nullable();
28 |             $table->timestamps();
29 |         });
30 |     }
31 | 
32 |     /**
33 |      * Reverse the migrations.
34 |      *
35 |      * @return void
36 |      */
37 |     public function down()
38 |     {
39 |         Schema::dropIfExists('tickets');
40 |     }
41 | }
42 | 


--------------------------------------------------------------------------------
/src/views/partials/common-header.blade.php:
--------------------------------------------------------------------------------
 1 | <nav class="navbar navbar-expand-lg navbar-light bg-light">
 2 |   <a class="navbar-brand" href="{{ url(config('laraticket.return_url')) }}">Return to Dashboard</a>
 3 |   <button class="navbar-toggler" type="button" data-toggle="collapse" data-target="#navbarSupportedContent" aria-controls="navbarSupportedContent" aria-expanded="false" aria-label="Toggle navigation">
 4 |     <span class="navbar-toggler-icon"></span>
 5 |   </button>
 6 | 
 7 |   <div class="collapse navbar-collapse" id="navbarSupportedContent">
 8 |     <ul class="navbar-nav mr-auto">
 9 |       <li class="nav-item active">
10 |         <a class="nav-link" href="{{ url('tickets' )}}">Tickets <span class="sr-only">(current)</span></a>
11 |       </li>
12 |       <li class="nav-item">
13 |         <a class="nav-link" href="{{ url('tickets/create') }}">Create</a>
14 |       </li>
15 |       @if(auth()->user()->isTicketAdmin())
16 |       <li class="nav-item dropdown">
17 |         <a class="nav-link dropdown-toggle" href="#" id="navbarDropdown" role="button" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false">
18 |           Settings
19 |         </a>
20 |         <div class="dropdown-menu" aria-labelledby="navbarDropdown">
21 |           <a class="dropdown-item" href="{{ url('admin/tickets/options/settings')}}">Ticket options</a>
22 |         </div>
23 |       </li>
24 |       @endif
25 |     </ul>
26 |   </div>
27 | </nav>


--------------------------------------------------------------------------------
/src/config/laraticket.php:
--------------------------------------------------------------------------------
 1 | <?php
 2 | 
 3 | return[
 4 | 	'layout' => 'laraticket::layouts.master',
 5 | 	/*
 6 | 	|--------------------------
 7 | 	| If you probably need to use a different template layout for the admin part of the ticket
 8 | 	| you can make change this value to match
 9 | 	|--------------------------
10 | 	*/
11 | 	'admin_layout' => 'laraticket::layouts.master',
12 | 	/*
13 | 	|------------------------------------------
14 | 	| Set this value to yes to allow admin be able to create tickets too
15 | 	| ------------------------------------------
16 | 	 */
17 | 	'can_admin_create_ticket' => 'no',
18 | 
19 | 	/**
20 | 	 * In case your default users tablename is not users
21 | 	 * You can change this value to reflect your table name 
22 | 	 * This will have an effect in migrations
23 | 	 * 
24 | 	 * *
25 | 	 * */
26 | 
27 | 	'user_table_name' => 'users',
28 | 
29 | 	/**
30 | 	 * Change this value if your user model is not located in the laravel's default App directory
31 | 	 * 
32 | 	 * */
33 | 	'user_model_namespace' => 'App\User',
34 | 
35 | 	/**@internal Where should users be taken to when they click on navbar brand
36 | 	**/
37 | 	'return_url' => 'dashboard',
38 | 	/*
39 | 	|-----------------------------------------------------------------------
40 | 	|Use this to set the number of items returned when retrieving from database
41 | 	|For pagination purpose
42 | 	|-----------------------------------------------------------------------
43 | 	*/
44 | 	'per_page' => 20,
45 | 	/*
46 | 	|--------------------------------------------------------
47 | 	|If you have a customised pagination template to use,
48 | 	|set it's value here
49 | 	|
50 | 	*/
51 | 	'pagination_view_name' => 'pagination::bootstrap-4'
52 | 
53 | ];


--------------------------------------------------------------------------------
/src/Notifications/TicketNotification.php:
--------------------------------------------------------------------------------
 1 | <?php
 2 | 
 3 | namespace Sdkcodes\LaraTicket\Notifications;
 4 | 
 5 | use Illuminate\Bus\Queueable;
 6 | use Illuminate\Contracts\Queue\ShouldQueue;
 7 | use Illuminate\Notifications\Messages\MailMessage;
 8 | use Illuminate\Notifications\Notification;
 9 | use Sdkcodes\LaraTicket\Models\Ticket;
10 | 
11 | class TicketNotification extends Notification
12 | {
13 |     use Queueable;
14 | 
15 |     public $ticket; //Ticket $ticket
16 | 
17 |     public $data; //array containing arbirary info
18 |     /**
19 |      * Create a new notification instance.
20 |      *
21 |      * @return void
22 |      */
23 |     public function __construct(Ticket $ticket, $data)
24 |     {
25 |         $this->ticket = $ticket;
26 |         $this->data = $data;
27 |     }
28 | 
29 |     /**
30 |      * Get the notification's delivery channels.
31 |      *
32 |      * @param  mixed  $notifiable
33 |      * @return array
34 |      */
35 |     public function via($notifiable)
36 |     {
37 |         return ['database'];
38 |     }
39 | 
40 |     /**
41 |      * Get the mail representation of the notification.
42 |      *
43 |      * @param  mixed  $notifiable
44 |      * @return \Illuminate\Notifications\Messages\MailMessage
45 |      */
46 |     public function toMail($notifiable)
47 |     {
48 |         return (new MailMessage)
49 |                     ->line('The introduction to the notification.')
50 |                     ->action('Notification Action', url('/'))
51 |                     ->line('Thank you for using our application!');
52 |     }
53 | 
54 |     /**
55 |      * Get the array representation of the notification.
56 |      *
57 |      * @param  mixed  $notifiable
58 |      * @return array
59 |      */
60 |     public function toArray($notifiable)
61 |     {
62 |         return [
63 |             'message' => $this->data['message'],
64 |             'action' => $this->data['url']
65 |         ];
66 |     }
67 | }
68 | 


--------------------------------------------------------------------------------
/src/views/user_tickets.blade.php:
--------------------------------------------------------------------------------
 1 | @extends(config('laraticket.layout'))
 2 | 
 3 | @section('content')
 4 | @include('laraticket::partials.common-header')
 5 | <div class="container-fluid">
 6 | 	<ul class="nav nav-tabs">
 7 | 	  <li role="presentation" class="nav-item {{ is_null(Request::segment(2)) || Request::segment(2) == "open" ? 'active' : ''}}"><a href="{{ url('tickets/open') }}" class="nav-link">Open <span class="badge badge-secondary">{{ $open_count }}</span></a></li>
 8 | 	  <li role="presentation" class="nav-item{{ Request::segment(2) == "closed" ? 'active' : ''}}"><a href="{{ url('tickets/closed') }}" class="nav-link">Closed <span class="badge badge-secondary">{{ $closed_count }}</span></a></li>
 9 | 	  
10 | 	</ul>
11 | 	<section>
12 | 		<div class="card">
13 | 			<div class="card-header"><span class="h4">Tickets</span>
14 | 				<div class="float-right">
15 | 					<a href="{{ url('tickets/create') }}" class="btn btn-primary">Create new ticket</a>	
16 | 				</div>
17 | 				
18 | 			</div>
19 | 			<div class="card-body">
20 | 				<div class="table-responsive">
21 | 					<table class="table table-striped">
22 | 						<thead>
23 | 							<tr>
24 | 								<th>Subject</th>
25 | 								<th>Status</th>
26 | 								<th>Created</th>
27 | 								<th>Last updated</th>
28 | 								<th>Priority</th>
29 | 								<th>Owner</th>
30 | 								<th>Category</th>
31 | 							</tr>
32 | 						</thead>
33 | 						<tbody>
34 | 							@forelse($tickets as $ticket)
35 | 								<tr>
36 | 									<td><a href="{{ url('tickets/show/'.$ticket->slug) }}">{{ $ticket->title }}</a></td>
37 | 									<td>{{ $ticket->status }}</td>
38 | 									<td>{{ $ticket->created_at->diffForHumans() }}</td>
39 | 									<td>{{ $ticket->updated_at->diffForHumans() }}</td>
40 | 									<td>{{ $ticket->priority }}</td>
41 | 									<td>{{ $ticket->user_name }}</td>
42 | 									<td>{{ $ticket->category }}</td>
43 | 								</tr>
44 | 							@empty
45 | 							@endforelse
46 | 						</tbody>
47 | 					</table>
48 | 				</div>
49 | 				{{ $tickets->links() }}
50 | 			</div>
51 | 		</div>
52 | 	</section>
53 | </div>
54 | @endsection


--------------------------------------------------------------------------------
/src/views/create.blade.php:
--------------------------------------------------------------------------------
 1 | @extends(config('laraticket.layout'))
 2 | @section('after_styles')
 3 | <!-- include summernote css/js -->
 4 | <link href="https://cdnjs.cloudflare.com/ajax/libs/summernote/0.8.9/summernote-bs4.css" rel="stylesheet">
 5 | @endsection
 6 | @section('content')
 7 | @include('laraticket::partials.common-header')
 8 | <div class="container">
 9 | 	<div class="row">
10 | 		<div class="col-md-9 col-md-offset-2">
11 | 			@include('laraticket::errors.form_error')
12 | 			<form role="form" action="{{ url('tickets/store') }}" method="POST">
13 | 				{{ csrf_field() }}
14 | 				<div class="form-group">
15 | 					<div class="row">
16 | 						<div class="col-6">
17 | 							<label>Category</label>
18 | 							<select class="form-control" name="category">
19 | 								<option value="">Select a category</option>
20 | 								@forelse($categories as $category)
21 | 								<option>{{ $category }}</option>
22 | 								@empty
23 | 								@endforelse
24 | 							</select>
25 | 						</div>
26 | 						<div class="col-6">
27 | 							<label>Priority</label>
28 | 							<select class="form-control" name="priority">
29 | 								<option value="">Select priority</option>
30 | 								@forelse($priorities as $priority)
31 | 								<option>{{ $priority }}</option>
32 | 								@empty
33 | 								@endforelse
34 | 							</select>
35 | 						</div>	
36 | 					</div>
37 | 					
38 | 				</div>
39 | 				<div class="form-group">
40 | 					<label>Enter a subject for your ticket</label>
41 | 					<input type="text" name="title" class="form-control" max="255" value="{{ old('title') }}" placeholder="Subject of your ticket">
42 | 				</div>
43 | 				<div class="form-group">
44 | 					<label>Description</label>
45 | 					<textarea name="body" class="form-control" placeholder="Describe your complain in detail" id="editor"></textarea>
46 | 				</div>
47 | 				<div class="form-group">
48 | 					<button class="btn btn-success pull-right" type="submit">Sumbit Ticket</button>
49 | 				</div>
50 | 			</form>
51 | 		</div>
52 | 	</div>
53 | </div>
54 | 
55 | @endsection
56 | @section('after_scripts')
57 | <script src="https://cdnjs.cloudflare.com/ajax/libs/summernote/0.8.9/summernote-bs4.js"></script>
58 | <script>
59 | 	$(document).ready(function(){
60 | 		$("#editor").summernote({
61 | 			placeholder: "Enter article content here",
62 | 			tabsize: 2,
63 | 			height:150
64 | 		});
65 | 	})
66 | </script>
67 | @endsection


--------------------------------------------------------------------------------
/src/views/options.blade.php:
--------------------------------------------------------------------------------
 1 | @extends(config('laraticket.layout'))
 2 | 
 3 | @section('content')
 4 | @include('laraticket::partials.common-header')
 5 | <div class="container-fluid">
 6 | 	<div class="row">
 7 | 		<div class="col-12">
 8 | 			
 9 | 			<div class="card">
10 | 				<div class="card-body">
11 | 					<div class="row">
12 | 						<div class="col-6">
13 | 							<form class="form" method="POST">
14 | 								{{ csrf_field() }}
15 | 								<div class="table-responsive">
16 | 									<table class="table table-striped table-bordered">
17 | 										<thead>
18 | 											<th>Categories</th>
19 | 
20 | 										</thead>
21 | 										<tbody>
22 | 											@forelse($categories as $category)
23 | 												<tr>
24 | 													<td>
25 | 														<input type="text" name="categories[]" class="form-control" value="{{ $category }}">
26 | 													</td>
27 | 												</tr>
28 | 											@empty
29 | 											@endforelse
30 | 											<tr>
31 | 												<td>
32 | 													<div class="">
33 | 														<input type="text" name="categories[]" class="form-control" placeholder="Add new category">	
34 | 													</div>
35 | 												</td>
36 | 											</tr>
37 | 										</tbody>
38 | 									</table>
39 | 									<button class="btn-primary btn btn-block">Update</button>
40 | 								</div>
41 | 							</form>		
42 | 						</div>
43 | 						<div class="col-6">
44 | 							<form method="POST">
45 | 								{{ csrf_field() }}
46 | 								<div class="table-responsive">
47 | 									<table class="table table-striped table-bordered">
48 | 										<thead>
49 | 											<th>Priorities</th>
50 | 										</thead>
51 | 										<tbody>
52 | 											@forelse($priorities as $priority)
53 | 												<tr>
54 | 													<td>
55 | 														<input type="text" name="priorities[]" class="form-control" value="{{ $priority }}">
56 | 													</td>
57 | 												</tr>
58 | 											@empty
59 | 											@endforelse
60 | 											<tr>
61 | 												<td>
62 | 													<div class="">
63 | 														<input type="text" name="priorities[]" class="form-control" placeholder="Add new priority">	
64 | 													</div>
65 | 													
66 | 												</td>
67 | 												
68 | 											</tr>
69 | 										</tbody>
70 | 									</table>
71 | 									<button class="btn-warning btn btn-block" type="submit">Update</button>
72 | 								</div>
73 | 							</form>	
74 | 						</div>
75 | 					</div>
76 | 					
77 | 				</div>
78 | 			</div>			
79 | 		</div>
80 | 	</div>
81 | 	</div>
82 | 
83 | @endsection


--------------------------------------------------------------------------------
/src/views/layouts/master.blade.php:
--------------------------------------------------------------------------------
 1 | <!DOCTYPE html>
 2 | <html>
 3 | <head>
 4 | 	<title>{{ $title ?? 'Title' }}</title>
 5 | 	@yield('before_styles')
 6 | 	<link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/bootstrap/4.1.3/css/bootstrap.min.css" integrity="sha384-MCw98/SFnGE8fJT3GXwEOngsV7Zt27NXFoaoApmYm81iuXoPkFOJwJ8ERdknLPMO" crossorigin="anonymous">
 7 | 	<link rel="stylesheet" href="https://use.fontawesome.com/releases/v5.4.1/css/all.css" integrity="sha384-5sAR7xN1Nv6T6+dT2mhtzEpVJvfS3NScPQTrOxhwjIuvcA67KV2R5Jz6kr4abQsz" crossorigin="anonymous">
 8 | 	@yield('after_styles')
 9 | </head>
10 | <body>
11 | 	{{-- <nav class="navbar navbar-expand-lg navbar-light bg-light">
12 | 	  <a class="navbar-brand" href="{{ url(config('laraticket.return_url')) }}">Return to Dashboard</a>
13 | 	  <button class="navbar-toggler" type="button" data-toggle="collapse" data-target="#navbarSupportedContent" aria-controls="navbarSupportedContent" aria-expanded="false" aria-label="Toggle navigation">
14 | 	    <span class="navbar-toggler-icon"></span>
15 | 	  </button>
16 | 
17 | 	  <div class="collapse navbar-collapse" id="navbarSupportedContent">
18 | 	    <ul class="navbar-nav mr-auto">
19 | 	      <li class="nav-item active">
20 | 	        <a class="nav-link" href="{{ url('tickets' )}}">Tickets <span class="sr-only">(current)</span></a>
21 | 	      </li>
22 | 	      <li class="nav-item">
23 | 	        <a class="nav-link" href="{{ url('tickets/create') }}">Create</a>
24 | 	      </li>
25 | 	      @if(auth()->user()->isTicketAdmin())
26 | 	      <li class="nav-item dropdown">
27 | 	        <a class="nav-link dropdown-toggle" href="#" id="navbarDropdown" role="button" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false">
28 | 	          Settings
29 | 	        </a>
30 | 	        <div class="dropdown-menu" aria-labelledby="navbarDropdown">
31 | 	          <a class="dropdown-item" href="{{ url('admin/tickets/options/settings')}}">Ticket options</a>
32 | 	        </div>
33 | 	      </li>
34 | 	      @endif
35 | 	    </ul>
36 | 	  </div>
37 | 	</nav> --}}
38 | 	@yield('content')
39 | 	@yield('before_scripts')
40 | 	<script src="https://code.jquery.com/jquery-3.3.1.slim.min.js" integrity="sha384-q8i/X+965DzO0rT7abK41JStQIAqVgRVzpbzo5smXKp4YfRvH+8abtTE1Pi6jizo" crossorigin="anonymous"></script>
41 | 	<script src="https://cdnjs.cloudflare.com/ajax/libs/popper.js/1.14.3/umd/popper.min.js" integrity="sha384-ZMP7rVo3mIykV+2+9J3UJ46jBk0WLaUAdn689aCwoqbBJiSnjAK/l8WvCWPIPm49" crossorigin="anonymous"></script>
42 | 	<script src="https://stackpath.bootstrapcdn.com/bootstrap/4.1.3/js/bootstrap.min.js" integrity="sha384-ChfqqxuZUCnJSK3+MXmPNIyE6ZbWh2IMqE241rYiqJxyMiZ6OW/JmZQ5stwEULTy" crossorigin="anonymous"></script>
43 | 	@yield('after_scripts')
44 | </body>
45 | </html>


--------------------------------------------------------------------------------
/src/views/view.blade.php:
--------------------------------------------------------------------------------
 1 | @extends(config('laraticket.layout'))
 2 | 
 3 | @section('content')
 4 | @include('laraticket::partials.common-header')
 5 | <div class="container-fluid">
 6 | 	<section>
 7 | 		<div class="card">
 8 | 			<div class="card-header">
 9 | 				{{-- <span class="h4">{{ $ticket->title }}</span> --}}
10 | 				<div class="text-right">
11 | 					<a href="{{ url('tickets/create') }}" class="btn btn-primary">Create new ticket</a>	
12 | 				</div>
13 | 				
14 | 			</div>
15 | 			<div class="card-body">
16 | 				<div class="h3">
17 | 					<i class="fa fa-sticky-note"></i> {{ $ticket->title }}
18 | 				</div>
19 | 				<br>
20 | 				<div class="row">
21 | 					<div class="col-sm-3">
22 | 						
23 | 						<strong>Ticket by: <span class="text-danger">{{ $ticket->user_name }}</span></strong>
24 | 						<br>
25 | 						<strong>Status: <span class="text-danger">{{ $ticket->status }}</span></strong>		
26 | 						<br>
27 | 						<strong>Category: <span class="text-danger">{{ $ticket->category }}</span></strong>
28 | 						<br>
29 | 						<strong>Priority: <span class="text-danger">{{ $ticket->priority }}</span></strong>
30 | 						<br>
31 | 						<strong>Opened: <span class="text-danger">{{ $ticket->created_at->diffForHumans() }}</span></strong>
32 | 					</div>
33 | 					<div class="col-sm-9">
34 | 						<div class="card">
35 | 							<div class="card-body">
36 | 								<p><strong>Description</strong></p>
37 | 								{!! $ticket->body !!}			
38 | 							</div>
39 | 						</div>
40 | 					</div>
41 | 				</div>
42 | 				
43 | 				<div style="margin-top: 15px; margin-bottom: 15px;">
44 | 
45 | 					<p class="h4"><strong>Comments</strong></p>
46 | 					<div class="list-group">
47 | 						@forelse($ticket->comments as $comment)
48 | 							<li class="list-group-item">{{ $comment->body }}
49 | 								<span class="pull-right">{{ $comment->created_at->diffForHumans() }}</span>
50 | 								<br>
51 | 								<span class="pull-right">
52 | 									<span class="text-success">{{ $comment->user->name }}</span>
53 | 								</span>
54 | 							</li>
55 | 						@empty
56 | 
57 | 						@endforelse	
58 | 					</div>
59 | 				</div>
60 | 				<div class="float-right">
61 | 					@if ($ticket->isOpen())
62 | 						<a class="btn btn-info" href="{{ url('tickets/'.$ticket->id.'/update?action=close') }}"><i class="fa fa-close"></i> Close</a>
63 | 						<button class="btn btn-primary" data-target="#reply-modal" data-toggle="modal">Reply</button>
64 | 					@elseif ($ticket->isClosed())
65 | 						<a class="btn btn-warning" href="{{ url('tickets/'.$ticket->id.'/update?action=open') }}"><i class="fa fa-open"></i> Reopen</a>
66 | 					@endif		
67 | 				</div>
68 | 			</div>
69 | 			<div class="card-footer">
70 | 				<form action="{{ url('tickets/'.$ticket->id) }}" method="POST">
71 | 					{{ method_field('DELETE')}}
72 | 					{{ csrf_field() }}
73 | 					<button class="btn btn-danger"><i class="fa fa-trash"></i> Delete</button>
74 | 				</form>
75 | 			</div>
76 | 		</div>
77 | 	</section>
78 | </div>
79 | <div id="reply-modal" class="modal fade" role="dialog">
80 | 	<div class="modal-dialog">
81 | 		<div class="modal-content">
82 | 			<div class="modal-header">
83 | 				Reply ticket
84 | 			</div>
85 | 			<div class="modal-body">
86 | 				<form method="POST" action="{{ url('tickets/comments/store/'.$ticket->id) }}">
87 | 					{{ csrf_field() }}
88 | 					<div class="form-group">
89 | 						<textarea class="form-control" name="content" placeholder="Enter your comment here"></textarea>
90 | 					</div>
91 | 					<div class="form-group">
92 | 						<button class="btn btn-warning">Submit</button>
93 | 					</div>
94 | 				</form>
95 | 			</div>
96 | 		</div>
97 | 	</div>
98 | </div>
99 | @endsection


--------------------------------------------------------------------------------
/src/Controllers/TicketController.php:
--------------------------------------------------------------------------------
  1 | <?php
  2 | 
  3 | namespace Sdkcodes\LaraTicket\Controllers;
  4 | 
  5 | use App\User;
  6 | use Carbon\Carbon;
  7 | use Illuminate\Http\Request;
  8 | use App\Http\Controllers\Controller;
  9 | use Illuminate\Support\Facades\Auth;
 10 | use Illuminate\Support\Facades\Config;
 11 | use Sdkcodes\LaraTicket\Models\Ticket;
 12 | use Illuminate\Support\Facades\Notification;
 13 | use Sdkcodes\LaraTicket\Models\TicketOption;
 14 | use Sdkcodes\LaraTicket\Models\TicketComment;
 15 | use Sdkcodes\LaraTicket\Events\TicketSubmitted;
 16 | use Sdkcodes\LaraTicket\Events\TicketClosed;
 17 | use Sdkcodes\LaraTicket\Events\TicketDeleted;
 18 | use Sdkcodes\LaraTicket\Events\TicketReplied;
 19 | use Sdkcodes\LaraTicket\Notifications\TicketNotification;
 20 | 
 21 | class TicketController extends Controller
 22 | {
 23 |     protected $perPage = "";
 24 | 
 25 |     public function __construct(){
 26 |         $this->perPage = config('laraticket.per_page');
 27 |     }
 28 | 
 29 |     public function index($status="open"){
 30 | 		
 31 |     	if (!auth()->user()->isTicketAdmin()){
 32 |     		$tickets = auth()->user()->tickets()->where('status', $status)->paginate($this->perPage);
 33 |     		$data['title'] = $data['breadcrumb'] = "Tickets";
 34 |     		$data['tickets'] = $tickets;
 35 |     		$data['open_count'] = auth()->user()->countTickets("open");
 36 |     		$data['closed_count'] = auth()->user()->countTickets("closed");
 37 |     		return view('laraticket::user_tickets', $data);
 38 |     	}
 39 |     	elseif (auth()->user()->isTicketAdmin()) {
 40 |     		$tickets = Ticket::where('status', $status)->latest()->paginate($this->perPage);
 41 |     		$data['title'] = $data['breadcrumb'] = "Tickets";
 42 |     		$data['tickets'] = $tickets;
 43 |     		$data['open_count'] = Ticket::countTickets("open");
 44 |     		$data['closed_count'] = Ticket::countTickets("closed");
 45 |     		return view('laraticket::user_tickets', $data);
 46 |     	}    	
 47 |     }
 48 | 
 49 |     public function show($slug){
 50 |     	$ticket = Ticket::where('slug', $slug)->firstOrFail();
 51 |     	$data['title'] = $ticket->title;
 52 |     	$data['breadcrumb'] = "View Ticket";
 53 |     	$data['ticket'] = $ticket;
 54 |     	return view('laraticket::view', $data);
 55 |     }
 56 | 
 57 |     public function create(){
 58 |     	$ticket_options = new TicketOption;
 59 |     	$data['categories'] = $ticket_options->getCategories();
 60 |     	$data['priorities'] = $ticket_options->getPriorities();
 61 |     	$data['breadcrumb'] = $data['title'] = "Create new ticket";
 62 | 
 63 |     	return view('laraticket::create', $data);
 64 |     }
 65 |     public function store(Request $request){
 66 |     	$this->validate($request, 
 67 |     		['title' => 'required|string|max:255',
 68 |     		'body' => 'required',
 69 |     		'priority' => 'required|string|max:30',
 70 |     		'category' => 'required|string|max:30']);
 71 |     	$ticket = new Ticket;
 72 |     	$ticket->user_id = auth()->id();
 73 |     	$ticket->user_name = auth()->user()->name;
 74 |     	$ticket->title = $request->title;
 75 |     	$ticket->slug = str_slug($request->title) . str_random(4);
 76 |     	$ticket->body = $request->body;
 77 |     	$ticket->priority = $request->priority;
 78 |     	$ticket->category = $request->category;
 79 |     	$ticket->status = "open";
 80 |     	$ticket->save();
 81 |     	$notification_data = ['message' => auth()->user()->name . " submitted a ticket",
 82 | 	    	"url" => url("tickets/show/$ticket->slug")];
 83 | 		// Notification::send( (new User)->getTicketAdmins(), new TicketNotification($ticket, $notification_data));
 84 | 		event(new TicketSubmitted($ticket));
 85 |     	return redirect(url('tickets'))->with(['status' => 'success', 'message' => 'Ticket created, you will be notified when there\'s a reply']);
 86 |     	
 87 |     }
 88 | 
 89 |     public function reply(Request $request, $id){
 90 |     	$this->validate($request, [
 91 |     		'content' => 'required']);
 92 |     	$ticket = Ticket::findOrFail($id);
 93 |     	if (auth()->user()->isTicketAdmin() OR $ticket->user_id === auth()->id()){
 94 |     		$comment = new TicketComment;
 95 |     		$comment->user_id = auth()->id();
 96 |     		$comment->ticket_id = $id;
 97 |     		$comment->body = $request->content;
 98 | 			$comment->save();
 99 | 			event(new TicketReplied($comment));
100 |             return back()->with(['status' => 'success', 'message' => "Comment submitted successfully"]);
101 |     	}
102 |     	else{
103 |             return back()->with(['status' => 'info', 'message' => "You do not have permission to update this ticket"]);
104 |     	}
105 |     }
106 | 
107 |     public function changeStatus(Request $request, $id){
108 |     	$this->validate($request, [
109 |     		'action' => 'required']); //set array rule to check if action is correct
110 |     	$ticket = Ticket::findOrFail($id);
111 |     	$action = $request->action;
112 | 
113 |     	if (auth()->user()->isTicketAdmin() OR $ticket->user_id === auth()->id()){
114 |     		switch ($action) {
115 |     			case 'open':
116 |     				$ticket->status = "open";
117 |     				break;
118 |     			case 'close':
119 |     				$ticket->status = "closed";
120 | 					$ticket->date_closed = Carbon::now();
121 |     				break;
122 |     			default:
123 |     				$ticket->status = "close";
124 |     				$ticket->date_closed = Carbon::now();
125 |     				break;
126 |     		}
127 | 			$ticket->save();
128 | 			event(new TicketClosed($ticket));
129 |             return back()->with(['status' => 'success', 'message' => "Ticket status updated successfully"]);
130 |     	}
131 |     	else{
132 |             return back()->with(['status' => 'success', 'message' => "You do not have permission to update this ticket"]);
133 |     	}
134 |     	return back();
135 |     }
136 | 
137 |     public function delete($ticket){
138 |     	$ticket = Ticket::findOrFail($ticket);
139 |     	if (auth()->user()->isTicketAdmin() OR $ticket->user_id === auth()->id()){
140 | 			event(new TicketDeleted($ticket));
141 |     		$ticket->delete();	
142 |             return redirect(url('tickets'))->with(['status' => 'info', 'message' => 'Ticket deleted']);
143 |     	}
144 |     	else{
145 |             return redirect(url('tickets'))->with(['status' => 'info', "message" => "You do not have permission to delete this ticket"]);
146 |     	}
147 |     	return redirect(url('tickets'));
148 |     }
149 | 
150 | }
151 | 


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/README.md:
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  1 | # LaraTicket
  2 | ## A Laravel 5 package to handle ticket support system within your project
  3 | ### About
  4 | <hr>
  5 | A Laravel 5 package to handle ticket support system within your project. LaraTicket integerates nicely with the existing users database and authentication system. You are also at liberty to configure a number of options to make it match your project more closely.
  6 | You can use LaraTicket straight out of the box without extra efforts or configurations
  7 | 
  8 | ### Features
  9 | 1. Two main user roles (admin and user)
 10 | 2. Users can create tickets, add comments, open and close tickets
 11 | 3. Feature rich text editor with image and video embeding
 12 | 4. Uses bootstrap 4
 13 | 5. An easy to use admin panel
 14 | 6. Custom views, so you do not need to write your own views
 15 | 7. Custom predefined routes
 16 | 
 17 | ### Installation
 18 | - To install LaraTicket, in your existing project root directory, run
 19 | `composer require sdkcodes/lara-ticket 0.0.3`
 20 | - If you're using Laravel < 5.4, copy and add this line to the `providers` array in your `config/app.php` file
 21 | `Sdkcodes\LaraTicket\LaraTicketServiceProvider::class,`
 22 | 
 23 | ```
 24 | <?php
 25 | 
 26 | namespace App;
 27 | 
 28 | use Illuminate\Foundation\Auth\User as Authenticatable;
 29 | use Sdkcodes\LaraTicket\Traits\UserTicket;
 30 | 
 31 | class User extends Authenticatable
 32 | {
 33 |     use UserTicket;
 34 |     ...
 35 | ```
 36 | - Laravel >= 5.5 auto-discovers the package, so you do not need to add it manually.
 37 | - Publish the views, config and migrations with the command 
 38 | `php artisan vendor:publish`
 39 | - Add this trait to your user model `use UserTicket;`
 40 | Don't forget to import the trait `use Sdkcodes\LaraTicket\Traits\UserTicket;`
 41 | - ### Configuration
 42 | ```
 43 | return[
 44 |     'layout' => 'layouts.front',
 45 |     /*
 46 |     |--------------------------
 47 |     | If you probably need to use a different template layout for the admin part of the ticket
 48 |     | you can make change this value to match
 49 |     |--------------------------
 50 |     */
 51 |     'admin_layout' => 'layouts.master',
 52 | 
 53 |     /**
 54 |      * In case your default users tablename is not users
 55 |      * You can change this value to reflect your table name 
 56 |      * This will have an effect in migrations
 57 |      * 
 58 |      * *
 59 |      * */
 60 | 
 61 |     'user_table_name' => 'users',
 62 | 
 63 |     /**
 64 |      * Change this value if your user model is not located in the laravel's default App directory
 65 |      * 
 66 |      * */
 67 |     'user_model_namespace' => 'App\User',
 68 | 
 69 |     /**@internal Where should users be taken to when they click on navbar brand
 70 |     **/
 71 |     'return_url' => 'dashboard'
 72 | ];
 73 | ```
 74 | You can change the configuration values as needed
 75 | - Run `php artisan migrate ` to do the necessary migrations
 76 | - LaraTicket alters your users table to add a new column to it `laraticket_admin`. 
 77 | - Change the value of this column to true (or 1) to set any user as a ticket admin
 78 | - Visit your project url `/tickets` to begin usage.
 79 | - Admin can (should) add categories and priorities as needed
 80 | 
 81 | ### Events
 82 | ` version 0.0.2 upwards`
 83 | 
 84 | This package emits 4 different actions that you can listen for in your app to perform related and necessary actions. These events are:
 85 | ``` 
 86 |     * Sdkcodes\LaraTicket\TicketSubmitted ($ticket object becomes available to your listener)
 87 |     * Sdkcodes\LaraTicket\TicketReplied ($comment object becomes available to your listener)
 88 |     * Sdkcodes\LaraTicket\TicketClosed ($ticket object becomes available to your listener)
 89 |     * Sdkcodes\LaraTicket\TicketDeleted ($ticket object becomes available to your listener)
 90 | ``` 
 91 | With your own listeners, you can decide to do different things like send notifications to concerned parties etc.
 92 | 
 93 | E.g
 94 | To listen for a `TicketSubmitted` event, add this to your `EventServiceProvider.php`
 95 | ```
 96 | <?php
 97 | 
 98 | namespace App\Providers;
 99 | 
100 | use Illuminate\Support\Facades\Event;
101 | use Illuminate\Auth\Events\Registered;
102 | use Sdkcodes\LaraTicket\Events\TicketSubmitted;
103 | use App\Listeners\SendTicketSubmissionNotification;
104 | use Illuminate\Auth\Listeners\SendEmailVerificationNotification;
105 | use Illuminate\Foundation\Support\Providers\EventServiceProvider as ServiceProvider;
106 | 
107 | class EventServiceProvider extends ServiceProvider
108 | {
109 |     /**
110 |      * The event listener mappings for the application.
111 |      *
112 |      * @var array
113 |      */
114 |     protected $listen = [
115 |         Registered::class => [
116 |             SendEmailVerificationNotification::class,
117 |         ],
118 |         
119 |         TicketSubmitted::class => [
120 |             SendTicketSubmissionNotification::class
121 |         ],
122 |         'Sdkcodes\LaraTicket\Events\TicketDeleted' => [
123 |             'App\Listeners\SendTicketDeletionNotification'
124 |         ],
125 |         'Sdkcodes\LaraTicket\Events\TicketReplied' => [
126 |             'App\Listeners\SendTicketRepliedNotifcation'
127 |         ],
128 |         'Sdkcodes\LaraTicket\Events\TicketClosed' => [
129 |             'App\Listeners\SendTicketClosedNotifcation'
130 |         ]
131 |     ];
132 | 
133 |     /**
134 |      * Register any events for your application.
135 |      *
136 |      * @return void
137 |      */
138 |     public function boot()
139 |     {
140 |         parent::boot();
141 |         
142 |     }
143 | }
144 | 
145 | ```
146 | Your event listener code
147 | ```
148 | <?php
149 | 
150 | namespace App\Listeners;
151 | 
152 | use Illuminate\Support\Facades\Log;
153 | use Illuminate\Queue\InteractsWithQueue;
154 | use Illuminate\Contracts\Queue\ShouldQueue;
155 | use Sdkcodes\LaraTicket\Events\TicketSubmitted;
156 | 
157 | class SendTicketSubmissionNotification
158 | {
159 |     /**
160 |      * Create the event listener.
161 |      *
162 |      * @return void
163 |      */
164 |     public function __construct()
165 |     {
166 |         
167 |     }
168 | 
169 |     /**
170 |      * Handle the event.
171 |      *
172 |      * @param  object  $event
173 |      * @return void
174 |      */
175 |     public function handle($event)
176 |     {
177 |         $ticket = $event->ticket;
178 |         Log::info("Ticket has been submitted, we can send mail now or anything else");
179 |     }
180 | }
181 | 
182 | ```
183 | ### Routes
184 | * Route::get('admin/tickets', "TicketController@index");
185 | * Route::get('tickets/create', "TicketController@create");
186 | * Route::get('tickets/{status?}', "TicketController@index");
187 | * Route::get('tickets/show/{ticket}', "TicketController@show");
188 | * Route::get('tickets/{ticket}/update', "TicketController@changestatus");
189 | * Route::post('tickets/store', "TicketController@store");
190 | * Route::put('tickets/{ticket}', "TicketController@update");
191 | * Route::delete('tickets/{ticket}', "TicketController@delete");
192 | * Route::post('tickets/comments/store/{ticket}', "TicketController@reply");
193 | * Route::get('admin/tickets/options/settings', "TicketOptionController@options");
194 | * Route::post('admin/tickets/options/settings', "TicketOptionController@store");
195 | * Route::put('admin/tickets/options/settings', "TicketOptionController@update");
196 | 
197 | ### Licence
198 | LaraTicket is MIT Licensed. Use and enjoy as you like!


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