| \n", 156 | " | Date received | \n", 157 | "Product | \n", 158 | "Sub-product | \n", 159 | "Issue | \n", 160 | "Sub-issue | \n", 161 | "Consumer complaint narrative | \n", 162 | "Company public response | \n", 163 | "Company | \n", 164 | "State | \n", 165 | "ZIP code | \n", 166 | "Tags | \n", 167 | "Consumer consent provided? | \n", 168 | "Submitted via | \n", 169 | "Date sent to company | \n", 170 | "Company response to consumer | \n", 171 | "Timely response? | \n", 172 | "Consumer disputed? | \n", 173 | "Complaint ID | \n", 174 | "
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 0 | \n", 179 | "4/3/2020 | \n", 180 | "Vehicle loan or lease | \n", 181 | "Loan | \n", 182 | "Getting a loan or lease | \n", 183 | "Fraudulent loan | \n", 184 | "This auto loan was opened on XX/XX/2020 in XXXX, NC with BB & T in my name. I have NEVER been to North Carolina and I have NEVER been a resident. I have filed a dispute twice through my credit bureaus but both times BB & T has claimed that this is an accurate loan. Which I wasn't aware of until today. I have tried to contact BB & T multiple times but I have never gotten through to a live person. I do n't drive and I have never owned a car before. I didn't have any knowledge of this account until I checked XXXXXXXX XXXX and noticed it. I've tried twice to dispute it. Additionally I never received any bills or information about this account. This is my last resort in trying to remove this fraudulent loan off of my account. | \n", 185 | "Company has responded to the consumer and the CFPB and chooses not to provide a public response | \n", 186 | "TRUIST FINANCIAL CORPORATION | \n", 187 | "PA | \n", 188 | "None | \n", 189 | "None | \n", 190 | "Consent provided | \n", 191 | "Web | \n", 192 | "4/3/2020 | \n", 193 | "Closed with explanation | \n", 194 | "Yes | \n", 195 | "NaN | \n", 196 | "3591341 | \n", 197 | "
| 1 | \n", 200 | "3/12/2020 | \n", 201 | "Debt collection | \n", 202 | "Payday loan debt | \n", 203 | "Attempts to collect debt not owed | \n", 204 | "Debt is not yours | \n", 205 | "In XXXX of 2019 I noticed a debt for {$620.00} on my credit which i believed was mine I thought speedy cash had bought one of my old debts and sold it to XXXX XXXX XXXX XXXX. I contacted XXXX XXXX XXXX XXXX and after several attempts of giving my full name, nothing came up in their system. I gave my social and the rep said the account popped up but DID NOT tell me that the account was under someone elses name and continued to let me make a payment. The payment was for {$120.00}. Confirmation number-XXXX. After realizing it was not my account, I called back to get my money back and inform them of the mistake. I was told i needed to mail them an FTC report and dispute letter to get my money back. I completed all of this and when i called again they said they transferred the account back to speedy cash for fraud review and I would need to contact them. After contacting them i was again told that i can not get my money back. The issue im having is this representative at XXXX XXXX played blind to obvious fraud and let an innocent person make a payment on someone elses debt and i want my money back. | \n", 206 | "None | \n", 207 | "CURO Intermediate Holdings | \n", 208 | "CO | \n", 209 | "806XX | \n", 210 | "None | \n", 211 | "Consent provided | \n", 212 | "Web | \n", 213 | "3/12/2020 | \n", 214 | "Closed with explanation | \n", 215 | "Yes | \n", 216 | "NaN | \n", 217 | "3564184 | \n", 218 | "
| 2 | \n", 221 | "2/6/2020 | \n", 222 | "Vehicle loan or lease | \n", 223 | "Loan | \n", 224 | "Getting a loan or lease | \n", 225 | "Credit denial | \n", 226 | "As stated from Capital One, XXXX XX/XX/XXXX and XXXX 2018, My wife and I went to several car dealerships to request for a car loan to get a used car. However, according to their credit requirements unfortunately my credit score was insufficient for the car loan approval at that time. It seemed as though they pulled my credit report multiple times. | \n", 227 | "None | \n", 228 | "CAPITAL ONE FINANCIAL CORPORATION | \n", 229 | "OH | \n", 230 | "430XX | \n", 231 | "None | \n", 232 | "Consent provided | \n", 233 | "Web | \n", 234 | "2/6/2020 | \n", 235 | "Closed with explanation | \n", 236 | "Yes | \n", 237 | "NaN | \n", 238 | "3521949 | \n", 239 | "
| 3 | \n", 242 | "3/6/2020 | \n", 243 | "Checking or savings account | \n", 244 | "Savings account | \n", 245 | "Managing an account | \n", 246 | "Banking errors | \n", 247 | "Please see CFPB case XXXX. \\n\\nCapital One, in the letter they provided ( and attached to that case as their response ) said this : \" The funds were reversed and sent back to XXXX XXXX XXXX on XX/XX/XXXX ''. \\n\\nXXXX XXXX XXXX ( now XXXX XXXX ) has not received these funds. Staff at XXXX XXXX - and also staff at the account-holder 's business - have looked for return of my money ( {$650.00} ) and find nothing. \\n\\nCapital One needs to document - actually prove - they returned the funds, as stated in their letter. Capital One must provide electronic information, if the return was made that way, or document the paper check they sent back to XXXX XXXX. \\n\\nI've left 3 messages about this problem for the person who signed the letter ( XXXX ) from Capital One. I have received no call-backs. \\n\\nSummary : Capital One said they returned my money on XX/XX/XXXX : they did not. If they continue claim they did, then they need to prove that. | \n", 248 | "None | \n", 249 | "CAPITAL ONE FINANCIAL CORPORATION | \n", 250 | "CA | \n", 251 | "None | \n", 252 | "None | \n", 253 | "Consent provided | \n", 254 | "Web | \n", 255 | "3/6/2020 | \n", 256 | "Closed with explanation | \n", 257 | "Yes | \n", 258 | "NaN | \n", 259 | "3556237 | \n", 260 | "
| 4 | \n", 263 | "2/14/2020 | \n", 264 | "Debt collection | \n", 265 | "Medical debt | \n", 266 | "Attempts to collect debt not owed | \n", 267 | "Debt is not yours | \n", 268 | "This debt was incurred due to medical malpractice ( XXXX XXXX XXXX, XXXX, TX ). I asked the doctor to turn over my claim to his malpractice insurance company. This has cost me thousands of dollars to XXXX XXXX XXXX. I am still trying to collect damages from this doctor. He never responded and turned over me to collections Merchants and Professional Collection Bureau , Inc. I sent them a letter describing exactly this issue and instead of not contacting me and verifying my debt they start reporting this debt to the credit reporting agencies. They never verified the debt, like I asked and they never stopped it from being reported when I specifically told them not to, due to the circumstances above. | \n", 269 | "Company believes it acted appropriately as authorized by contract or law | \n", 270 | "Merchants and Professional Bureau, Inc. | \n", 271 | "OH | \n", 272 | "432XX | \n", 273 | "None | \n", 274 | "Consent provided | \n", 275 | "Web | \n", 276 | "2/14/2020 | \n", 277 | "Closed with explanation | \n", 278 | "Yes | \n", 279 | "NaN | \n", 280 | "3531704 | \n", 281 | "
| ... | \n", 284 | "... | \n", 285 | "... | \n", 286 | "... | \n", 287 | "... | \n", 288 | "... | \n", 289 | "... | \n", 290 | "... | \n", 291 | "... | \n", 292 | "... | \n", 293 | "... | \n", 294 | "... | \n", 295 | "... | \n", 296 | "... | \n", 297 | "... | \n", 298 | "... | \n", 299 | "... | \n", 300 | "... | \n", 301 | "... | \n", 302 | "
| 57448 | \n", 305 | "2/29/2020 | \n", 306 | "Student loan | \n", 307 | "Federal student loan servicing | \n", 308 | "Dealing with your lender or servicer | \n", 309 | "Trouble with how payments are being handled | \n", 310 | "I am attempting to make a payment toward my student loans on the Nelnet website today, XX/XX/20, and Nelnet will not allow me to post the payment sooner than XX/XX/20. By the time the payment posts, 2-3 days of additional interest will have accrued and my payments will apply more to interest than is due today, the day that I'm attempting to pay. My understanding was that I could make a payment at any time but this does not appear to be true. The funds are available in my bank account today regardless of whether Nelnet can collect over the weekend. I should not be penalized for this. \\n\\nI submitted complaint XXXX in XXXX for other deceptive practices with Nelnet. They have not yet resolved the issue identified in that complaint or contacted me as they said they would in their response. I believe this new issue is just one more deceptive practice by this company that causes financial harm to borrowers. | \n", 311 | "None | \n", 312 | "Nelnet, Inc. | \n", 313 | "KS | \n", 314 | "None | \n", 315 | "None | \n", 316 | "Consent provided | \n", 317 | "Web | \n", 318 | "2/29/2020 | \n", 319 | "Closed with explanation | \n", 320 | "Yes | \n", 321 | "NaN | \n", 322 | "3549178 | \n", 323 | "
| 57449 | \n", 326 | "2/11/2020 | \n", 327 | "Debt collection | \n", 328 | "Other debt | \n", 329 | "Attempts to collect debt not owed | \n", 330 | "Debt was paid | \n", 331 | "Received letter for {$480.00}. Original creditor didnt contact me until past statute of limitations for insurance company recoupment per Arizona law. Debt collection is illegal for phantom debt. Additionally they are phoning my office excessively. | \n", 332 | "Company has responded to the consumer and the CFPB and chooses not to provide a public response | \n", 333 | "The Receivable Management Services LLC, New York, NY Branch | \n", 334 | "AZ | \n", 335 | "853XX | \n", 336 | "None | \n", 337 | "Consent provided | \n", 338 | "Web | \n", 339 | "2/18/2020 | \n", 340 | "Closed with explanation | \n", 341 | "Yes | \n", 342 | "NaN | \n", 343 | "3527928 | \n", 344 | "
| 57450 | \n", 347 | "2/29/2020 | \n", 348 | "Debt collection | \n", 349 | "Other debt | \n", 350 | "Communication tactics | \n", 351 | "Used obscene, profane, or other abusive language | \n", 352 | "entire time 10 years until XX/XX/2020. XXXX makes my blood boil. I have called and was lied to told to provide my checking account information over the phone in order to turn my cell phone back on. i called at XXXX them at XXXX {$300.00} was added to my bill. \\n\\nScam scam scam I was told I can not call the office of the President just to write to XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NM XXXX. I did three thousand times. the last letter I mailed on XX/XX/2020. Two collection agencies later. \\n\\nI chose to leave XXXX XXXX every time I called the XXXX supervisor would threaten me on a recorded line. I need peace of mind and a good Heart to beat inside of me. Im on a XXXX XXXX due to the stress at XXXX XXXX taking all my money 4 10 years. | \n", 353 | "Company has responded to the consumer and the CFPB and chooses not to provide a public response | \n", 354 | "Convergent Resources, Inc. | \n", 355 | "NJ | \n", 356 | "8101 | \n", 357 | "None | \n", 358 | "Consent provided | \n", 359 | "Web | \n", 360 | "2/29/2020 | \n", 361 | "Closed with explanation | \n", 362 | "Yes | \n", 363 | "NaN | \n", 364 | "3549238 | \n", 365 | "
| 57451 | \n", 368 | "1/16/2020 | \n", 369 | "Checking or savings account | \n", 370 | "Checking account | \n", 371 | "Problem with a lender or other company charging your account | \n", 372 | "Transaction was not authorized | \n", 373 | "I am a customer with Wells Fargo Bank. Recently money was withdrawn on a couple of occasions without my permission or consent to pay for a timeshare account that was never used by me nor anyone connected to me because of unfair policies pertaining to the fees of the said timeshare. I tried cancelling the said timeshare account several times because of these fees that were never mentioned at the initiation. My account was debited to pay for the timeshare fees without my knowledge or consent several times. I tried correcting this with Wells Fargo bank with no avail. I would appreciate it if you can look into this matter for me. I was left with no funds in my account and as such I could not take care of the basic necessities of my day to day life. \\nThanks in advance, | \n", 374 | "Company has responded to the consumer and the CFPB and chooses not to provide a public response | \n", 375 | "WELLS FARGO & COMPANY | \n", 376 | "AZ | \n", 377 | "852XX | \n", 378 | "None | \n", 379 | "Consent provided | \n", 380 | "Web | \n", 381 | "1/22/2020 | \n", 382 | "Closed with explanation | \n", 383 | "Yes | \n", 384 | "NaN | \n", 385 | "3498566 | \n", 386 | "
| 57452 | \n", 389 | "1/16/2020 | \n", 390 | "Debt collection | \n", 391 | "Auto debt | \n", 392 | "Took or threatened to take negative or legal action | \n", 393 | "Threatened or suggested your credit would be damaged | \n", 394 | "I spoken with them several times in a year. An in XXXX they informed me yes they sold my information to a third party without my knowledge. Also, I told them that I dont owe them anything because my car was paid off by insurance XXXX an Gap an they said no. I also informed them that constantly calling me an telling me that my credit score would be damage was inappropriate. But on my credit they written several negative things. An I didnt give Exeter financial Corp no authority to sell my information to XXXX XXXX | \n", 395 | "None | \n", 396 | "Exeter Finance Corp. | \n", 397 | "SC | \n", 398 | "None | \n", 399 | "None | \n", 400 | "Consent provided | \n", 401 | "Web | \n", 402 | "1/16/2020 | \n", 403 | "Closed with explanation | \n", 404 | "Yes | \n", 405 | "NaN | \n", 406 | "3498524 | \n", 407 | "
57453 rows × 18 columns
\n", 411 | "