{%global.companyLogo%}
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19 |
20 |
Hi {%user.userName%},
22 |
23 |
25 |
26 |
You recently requested to reset your password for your {%global.companyName%} account. Click the link to reset it {%user.forgotPasswordLink%}
28 |
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If you did not request a password reset, please ignore this mail or revert back to let us know.
32 |Thanks and Regards
36 |{%global.companyName%}
37 | 38 | 39 | MESSAGE; 40 | 41 | public static function getName() 42 | { 43 | return self::$name; 44 | } 45 | 46 | public static function getTemplateType() 47 | { 48 | return self::$type; 49 | } 50 | 51 | public static function getSubject() 52 | { 53 | return self::$subject; 54 | } 55 | 56 | public static function getMessage() 57 | { 58 | return self::$message; 59 | } 60 | } -------------------------------------------------------------------------------- /PreparedResponse/Actions/Ticket/UpdateGroup.php: -------------------------------------------------------------------------------- 1 | get('user.service')->getSupportGroups(); 31 | } 32 | 33 | public static function applyAction(ContainerInterface $container, $entity, $value = null) 34 | { 35 | $entityManager = $container->get('doctrine.orm.entity_manager'); 36 | if ($entity instanceof Ticket) { 37 | $group = $entityManager->getRepository(SupportGroup::class)->find($value); 38 | if ($group) { 39 | $entity->setSupportGroup($group); 40 | $entityManager->persist($entity); 41 | $entityManager->flush(); 42 | } else { 43 | // User Group Not Found. Disable Workflow/Prepared Response 44 | // $this->disableEvent($event, $entity); 45 | } 46 | } 47 | } 48 | } 49 | -------------------------------------------------------------------------------- /PreparedResponse/Actions/Ticket/UpdateTeam.php: -------------------------------------------------------------------------------- 1 | get('user.service')->getSupportTeams(); 31 | } 32 | 33 | public static function applyAction(ContainerInterface $container, $entity, $value = null) 34 | { 35 | $entityManager = $container->get('doctrine.orm.entity_manager'); 36 | if ($entity instanceof Ticket) { 37 | $subGroup = $entityManager->getRepository(SupportTeam::class)->find($value); 38 | if ($subGroup) { 39 | $entity->setSupportTeam($subGroup); 40 | $entityManager->persist($entity); 41 | $entityManager->flush(); 42 | } else { 43 | // User Sub Group Not Found. Disable Workflow/Prepared Response 44 | //$this->disableEvent($event, $entity); 45 | } 46 | } 47 | } 48 | } 49 | -------------------------------------------------------------------------------- /Templates/Email/Resources/Collaborator/TicketReplyAgent.php: -------------------------------------------------------------------------------- 1 | 14 |15 |
{%global.companyLogo%}
16 |17 |
New Response!!
18 |
Hello {%ticket.agentName%},
20 |21 |
Collaborator of the ticket #{%ticket.id%} has added a reply. You can check the ticket from here {%ticket.agentLink%}.
22 |23 |
Here go the message:
24 |{%ticket.threadMessage%}{%ticket.attachments%}
25 |26 |
Thanks and Regards
27 |{%global.companyName%}
28 |29 | MESSAGE; 30 | 31 | public static function getName() 32 | { 33 | return self::$name; 34 | } 35 | 36 | public static function getTemplateType() 37 | { 38 | return self::$type; 39 | } 40 | 41 | public static function getSubject() 42 | { 43 | return self::$subject; 44 | } 45 | 46 | public static function getMessage() 47 | { 48 | return self::$message; 49 | } 50 | } --------------------------------------------------------------------------------