├── .devcontainer └── devcontainer.json ├── .github ├── dependabot.yml └── workflows │ ├── docs.yml │ └── test.yml ├── .gitignore ├── .readthedocs.yaml ├── .rstcheck.cfg ├── LICENSE ├── Makefile ├── README.md ├── _static └── theme │ ├── theme_overrides.css │ └── zammad_overrides.js ├── about └── zammad.rst ├── admin ├── console.rst └── console │ ├── dangerzone-for-experts.rst │ ├── hidden-settings.rst │ ├── missing-commands-ask-community.include.rst │ ├── other-useful-commands.rst │ ├── working-on-chat.rst │ ├── working-on-groups.rst │ ├── working-on-ticket-articles.rst │ ├── working-on-tickets.rst │ ├── working-on-users.rst │ └── zammad-settings.rst ├── api ├── calendar.rst ├── checklist.rst ├── checklist │ ├── checklist-items.rst │ ├── checklist-templates.rst │ └── checklists.rst ├── generic-cti │ ├── answer-event.rst │ ├── generic-cti_context-note-configuration.include.rst │ ├── hangup-event.rst │ ├── index.rst │ └── newcall-event.rst ├── group.rst ├── intro.rst ├── knowledgebase.rst ├── knowledgebase │ ├── answers.rst │ └── categories.rst ├── notification.rst ├── object.rst ├── organization.rst ├── role.rst ├── sla.rst ├── ticket.rst ├── ticket │ ├── articles.rst │ ├── index.rst │ ├── links.rst │ ├── mentions.rst │ ├── priorities.rst │ ├── shared_drafts.rst │ ├── states.rst │ ├── tags.rst │ ├── ticket-summary.rst │ └── timeaccounting.rst ├── user-access-token.rst └── user.rst ├── appendix ├── backup-and-restore │ ├── add-missing-environment.include.rst │ ├── backup.rst │ ├── clear-the-cache.include.rst │ ├── configuration.rst │ ├── console-command-note.include.rst │ ├── docker-compose.rst │ ├── docker-file-handling.rst │ ├── index.rst │ ├── little-helpers.rst │ ├── migrate-hosts.rst │ ├── restore-warning-old-dumps.include.rst │ ├── restore.rst │ └── troubleshooting.rst ├── configure-database-server.rst ├── custom-kb-url.rst ├── environment-variables.rst ├── migrate-to-postgresql.rst ├── privacy.rst ├── redis.rst ├── reporting-tools-thirdparty.rst ├── reporting-tools-thirdparty │ ├── grafana.rst │ └── include-requirements.rst └── single-sign-on.rst ├── conf.py ├── contributing └── start.rst ├── getting-started ├── configure-webserver.rst ├── first-steps.rst ├── include-csrf-hints.rst ├── include-dhparam-webserver.rst ├── include-ssl-config-generator-webserver.rst └── includes │ ├── apache-config-paths.include.rst │ └── nginx-config-paths.include.rst ├── images ├── api │ └── ticket-article_reply-buttons.png ├── app.twitter.com_developer_account.png ├── appendix │ ├── custom-kb-url │ │ ├── kb-custom-url-dialog.png │ │ ├── kb-custom-url.png │ │ ├── npm-advanced-tab.png │ │ ├── npm-custom-locations-tab.png │ │ └── npm-details-tab.png │ ├── reporting-tools │ │ ├── grafana-sample-dashboard-with-graphs.png │ │ └── grafana │ │ │ ├── dashboard │ │ │ ├── calls.png │ │ │ ├── chat-sessions.png │ │ │ └── tickets.png │ │ │ ├── grafana-dashboard-several-metas.png │ │ │ └── import-existing-dashboard.gif │ └── single-sign-on │ │ ├── active-directory-service-account-settings.png │ │ ├── add-zammad-fqdn-to-trusted-zone_firefox.gif │ │ ├── add-zammad-fqdn-to-trusted-zone_internet-options.gif │ │ ├── authentication-via-sso.png │ │ ├── password-prompt-non-ad-member.png │ │ └── using-sso-for-logging-into-zammad.gif ├── apps.twitter.com_create_app_screen.png ├── apps.twitter.com_dev_environment.png ├── console │ ├── attachment-tab.png │ ├── ui_sidebar_open_ticket_indicator_colored.png │ ├── ui_table_group_by_show_count-example.png │ ├── ui_ticket_add_article_hint-example.gif │ └── ui_ticket_create_notes.gif ├── contributing │ ├── weblate-overview-docs.png │ ├── weblate-translations-user-docs.png │ └── weblate-ui.png ├── docker.svg ├── favicon.ico ├── getting-started │ ├── dashboard-with-clues.png │ └── wizard.gif ├── install │ ├── docker-compose │ │ ├── additional-scenarios │ │ │ └── portainer-additional-paths.png │ │ └── portainer │ │ │ ├── portainer-exec-console.png │ │ │ ├── portainer-stack-creation.png │ │ │ ├── portainer-stack-update.png │ │ │ └── portainer-stacks.png │ ├── elasticsearch │ │ └── admin-certificate-management.png │ ├── getting-started-wizard.png │ └── univention │ │ ├── initial-setup-ucs.gif │ │ ├── installed-zammad.png │ │ └── zammad-in-store.png ├── migration │ ├── freshdesk │ │ ├── import-via-ui.gif │ │ └── scheduler-interrupted.png │ ├── kayako │ │ ├── import-via-ui.gif │ │ └── scheduler-interrupted.png │ └── zendesk │ │ ├── import-via-ui.gif │ │ └── scheduler-interrupted.png ├── package.svg ├── zammad_email_sendmail.png ├── zammad_logo_600x520.png ├── zammad_logo_70x61.png └── zammad_logo_70x61@2x.png ├── index.rst ├── install ├── docker-compose.rst ├── docker-compose │ └── docker-compose-scenarios.rst ├── elasticsearch.rst ├── elasticsearch │ ├── connect-configure-elasticsearch.rst │ ├── indexed-attributes.rst │ ├── install-elasticsearch-7.rst │ ├── install-elasticsearch-9.rst │ └── troubleshooting.rst ├── includes │ ├── hosted-services.rst │ └── include-utf-8-clause.rst ├── kubernetes.rst ├── package.rst ├── source.rst └── update.rst ├── migration ├── freshdesk.rst ├── includes │ ├── commands-after-migration.include.rst │ ├── how-to-login.include.rst │ ├── rails-console-migrator-hint.include.rst │ └── restarting-from-scratch.include.rst ├── index.rst ├── kayako.rst ├── otrs.rst └── zendesk.rst ├── prerequisites ├── hardware.rst └── software.rst └── requirements.txt /.devcontainer/devcontainer.json: -------------------------------------------------------------------------------- https://raw.githubusercontent.com/zammad/zammad-documentation/HEAD/.devcontainer/devcontainer.json -------------------------------------------------------------------------------- /.github/dependabot.yml: -------------------------------------------------------------------------------- https://raw.githubusercontent.com/zammad/zammad-documentation/HEAD/.github/dependabot.yml -------------------------------------------------------------------------------- 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